Review Insights · App Store
Nespresso Store
Nestle Nespresso SA · 70,174 ratings · ★ 4.9
4.9
★★★★★
70,174 ratings
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Top complaints - extracted from 23 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
8 negative reviews mention this · 35% of all complaints
★★★★★ "Why two apps??. Now we need an app for the machine and an app to order new pods when the old app worked just fine and did both. This move makes no sense." - mkra66
2
"coffee"
5 negative reviews mention this · 22% of all complaints
★★★★★ "Expense. Coffee is good however prices not sustainable unfortunately" - Numerano
3
"machine"
5 negative reviews mention this · 22% of all complaints
★★★★★ "Why two apps??. Now we need an app for the machine and an app to order new pods when the old app worked just fine and did both. This move makes no sense." - mkra66
4
"other"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Update June 2026 doubles load times and ship times. The only good thing I have to say about the update in June of 2026 is that I can finally get sample packs and find the recycle bags easier. Other than that it takes twice as long to load everything. And shipping speed has nearly doubled. …" - Bia bs
5
"makes"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Why two apps??. Now we need an app for the machine and an app to order new pods when the old app worked just fine and did both. This move makes no sense." - mkra66
6
"website"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Your website and app suck. It is impossible to checkout with credit card, forcing you to use ApplePay" - N1ckn@me555
7
"times"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Update June 2026 doubles load times and ship times. The only good thing I have to say about the update in June of 2026 is that I can finally get sample packs and find the recycle bags easier. Other than that it takes twice as long to load everything. And shipping speed has nearly doubled. …" - Bia bs
8
"easier"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Update June 2026 doubles load times and ship times. The only good thing I have to say about the update in June of 2026 is that I can finally get sample packs and find the recycle bags easier. Other than that it takes twice as long to load everything. And shipping speed has nearly doubled. …" - Bia bs
9
"shipping"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Update June 2026 doubles load times and ship times. The only good thing I have to say about the update in June of 2026 is that I can finally get sample packs and find the recycle bags easier. Other than that it takes twice as long to load everything. And shipping speed has nearly doubled. …" - Bia bs
10
"sleeves"
3 negative reviews mention this · 13% of all complaints
★★★★★ "No Deals. Payed $90.00 for 6 sleeves at $1.50/Pod. Only deal is if you spend $300+ at one time. Coffee grounds mostly every cup. Upside - Coffee does taste better than drip coffee." - NespressoPro
11
"every"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Update June 2026 doubles load times and ship times. The only good thing I have to say about the update in June of 2026 is that I can finally get sample packs and find the recycle bags easier. Other than that it takes twice as long to load everything. And shipping speed has nearly doubled. …" - Bia bs
12
"pods"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Why two apps??. Now we need an app for the machine and an app to order new pods when the old app worked just fine and did both. This move makes no sense." - mkra66
📋 All 23 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Your website and app suck
It is impossible to checkout with credit card, forcing you to use ApplePay
No Deals
Payed $90.00 for 6 sleeves at $1.50/Pod. Only deal is if you spend $300+ at one time. Coffee grounds mostly every cup. Upside - Coffee does taste better than drip coffee.
Why two apps??
Now we need an app for the machine and an app to order new pods when the old app worked just fine and did both. This move makes no sense.
Doesn't work well
Kept getting an error msg when adding items to the cart even though items were being added. Then went to checkout and no delivery available?
New version definitely not easier.
New version definitely not easier.
No reviews on app
Why do we need a new app? Where are the reviews on the coffee? Also the prices are too high. Stop giving away free garbage and give us free coffee sleeves of our choice.
Delivery options
Many times I have called and was told I could purchase expedited shipping. I was told to create an account and it would appear. Then I was told to download the app. Still no expedited shipping. Representatives could not explain why I could not get expedited shipping.
Zero help-Promo codes a Joke
So disappointing in this in this company, I received an espresso as a gift, and now I forced to buy these capsules, but every time I’ve used this website or the app any promotion codes they give never work, anytime I log onto the chat for help with a live agent to spend half an hour trying to get validated and then I get cut off. Horrible experience two times so far that I’ve had to order these capsules
Bug that need to be addressed
I moved and am not able to make my new address the default address. Thus, when I check out, if I do not remember to flip my address to the new one each time, my CC gets declined.
Why is this even needed just improve the other app
Why is this even needed. You made us download an app for the machine, then made it so we had to use it in store to shop. Just improve the other application. Why do we have to download yet another app.
New app is awful
Please please please restore the previous organization
This is awful
This is awful
How to lose a 20+ year loyal customer….
I’m done with this company, which has clearly lost its way and no longer cares in the least about its loyal customers.
The most recent updates to their apps have taken away all “connected” features of my beloved Expert machine, without any warning, explanation, or offer for alternatives (like a “legacy” app or something similar). This is completely unacceptable and I have a good mind to explore legal remedies against the company for breach of contract.
Shame on you, Nespresso!!!
The most recent updates to their apps have taken away all “connected” features of my beloved Expert machine, without any warning, explanation, or offer for alternatives (like a “legacy” app or something similar). This is completely unacceptable and I have a good mind to explore legal remedies against the company for breach of contract.
Shame on you, Nespresso!!!
New App
The new app makes it much more difficult and time consuming to place an order. Plus you have to scroll all the way down the cart to see what you have ordered and what your cost will be.
Elemi hibak
A Postas feladásnal kéri a mobilt, pedig az mar megadva a szállítási címmel.
Meh
Updating to say this app is ridiculous. Their delivery systems even worse. I'm sorry I even tried to order a machine from you. Just deliver the damn thing instead of sending me a bunch of text and demanding that I log in five minutes to drop a pin somewhere. That's what an address is for - Google it. Idiots..
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Old app, makes you type everything in by hand. Rather annoying. If they want more sales they should make it easier like every other app on the planet where the phone can fill in the fields. This all is ok and would have be great maybe 5 or 6 years ago. At this point it just seems old and cheap.
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Old app, makes you type everything in by hand. Rather annoying. If they want more sales they should make it easier like every other app on the planet where the phone can fill in the fields. This all is ok and would have be great maybe 5 or 6 years ago. At this point it just seems old and cheap.
Expense
Coffee is good however prices not sustainable unfortunately
Update June 2026 doubles load times and ship times
The only good thing I have to say about the update in June of 2026 is that I can finally get sample packs and find the recycle bags easier.
Other than that it takes twice as long to load everything.
And shipping speed has nearly doubled. Used to take about 3-4days now takes 6-8.
Other than that it takes twice as long to load everything.
And shipping speed has nearly doubled. Used to take about 3-4days now takes 6-8.
Credit card
Wouldn’t take my credit card and had to use Apple Pay.
Code
My code for shipping didn’t work and chat was not helpful.
Filters still broken
Their old app hasn't allowed filtering Vertuo by "coffee" (7.77oz) size in months. I downloaded the new "improved" app and the size filtering is somehow even more broken, with "coffee" size not even listed and a bunch of other random filters like "signature" (not a size, and applies to only one flavor?!) I only really want 2 things from this app: to be able to filter by size and to be able to order pods. So it gets 2 stars for accomplishing one of those.
A walk back on UX
The new version of the app exchanges streamlined functionality for ineffective use of screen real estate and oddly placed control elements. The only improvement I can see is that it makes it clear that you buy a number of sleeves instead of multiples of 10 capsules. It seems to me that the new design was pushed to production before being studied with focus groups.
Getting harder to find what I need
I don’t want glossy pictures that cover the whole screen with all sorts of offers. I just want to find the damn coffee in order it.
Also, when you search for recycling bags on the app, it can’t find them. The website found the recycling bags right away, so I ordered on the website and deleted the app.
Also, when you search for recycling bags on the app, it can’t find them. The website found the recycling bags right away, so I ordered on the website and deleted the app.
Why do I now need two apps?
Before, I was able to access functions for my machine in the same app I used to order my pods. Now it’s two separate apps. Why? I’m all for an updated app, but is it really an upgrade if it has even less capabilities??
Challenging site
Very challenging to place my first order. Error messages not clear. I had to try different solutions to actually submit order. Not user friendly ordering site.
Sentiment summary
98%
Positive (4-5★)
0%
Neutral (3★)
1%
Negative (1-2★)