Review Insights · App Store
Netflix
Netflix, Inc. · 6,429,926 ratings · ★ 4.7
4.7
★★★★★
6,429,926 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"netflix"
12 negative reviews mention this · 32% of all complaints
★★★★★ "$$. ITS GETTING TO EXPENSIVE. PEAPLE who HAVE BEEN LOYAL !!! AND HAD NETFLIX WHO MADE YOU SHOW HAVE DISCOUNTED RATE ITS ONLY FAIR." - Denterprise photo
2
"price"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Stop raising the prices. Stop raising the prices when it’s the same old stuff and try and charge people for using the app on different screens." - No! Name!
3
"every"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Ads and ads. Does anyone have this “subscription” with ads every 15 minutes? Its SO ANNOYING" - Yusulpasha
4
"charge"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Stop raising the prices. Stop raising the prices when it’s the same old stuff and try and charge people for using the app on different screens." - No! Name!
5
"been"
5 negative reviews mention this · 13% of all complaints
★★★★★ "$$. ITS GETTING TO EXPENSIVE. PEAPLE who HAVE BEEN LOYAL !!! AND HAD NETFLIX WHO MADE YOU SHOW HAVE DISCOUNTED RATE ITS ONLY FAIR." - Denterprise photo
6
"greedy"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Greed is a Sin. You guys have become extremely greedy over the years with raising your prices, people who don’t share the same address can’t be on the same account, and now you’re trying to do “pay-per screen?” This app is ridiculous. I wish I could give y…" - PastelSoulPsycho
7
"stop"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Stop raising the prices. Stop raising the prices when it’s the same old stuff and try and charge people for using the app on different screens." - No! Name!
8
"movies"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Bored. Don’t be no good new stuff .. really not good movies to see" - Catwalklevi
9
"shows"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Idk. Stop taking away all the good shows n movies. Period." - this_is_tha_onelisa
10
"watch"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Really?. Netflix has gotten out of hand. Every time I try to open the app on Apple TV I have to sign in. Every time I try to sign in with my phone it says I'm not at home but I am. Their chat Window has never worked so I'm never able to respond to a…" - Myrtle Beach 1988
11
"years"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Greed is a Sin. You guys have become extremely greedy over the years with raising your prices, people who don’t share the same address can’t be on the same account, and now you’re trying to do “pay-per screen?” This app is ridiculous. I wish I could give y…" - PastelSoulPsycho
12
"service"
4 negative reviews mention this · 11% of all complaints
★★★★★ "CANCELLED. Restrictions on an account you pay for are unjustified and scream that this company is POOR and robbing their customers. Especially when there are constant price increases for the same services without an improvement in content. " - Jess_Saying420
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Stop raising the prices
Stop raising the prices when it’s the same old stuff and try and charge people for using the app on different screens.
Yeah
It just needs a one star to balance it out
Not working
New update is not allowing me to view through my HDMI accessory.. $18 a month wasted
Bored
Don’t be no good new stuff .. really not good movies to see
Ads and ads
Does anyone have this “subscription” with ads every 15 minutes? Its SO ANNOYING
Issue
It loads forever
Too many commercials
Maybe it’s not worth it anymore
Idk
Stop taking away all the good shows n movies. Period.
Really?
Netflix has gotten out of hand. Every time I try to open the app on Apple TV I have to sign in. Every time I try to sign in with my phone it says I'm not at home but I am. Their chat Window has never worked so I'm never able to respond to an agent. I go through this every single time. This is why I have not watched Netflix in over a year. Why do I still pay for them?
CANCELLED
Restrictions on an account you pay for are unjustified and scream that this company is POOR and robbing their customers. Especially when there are constant price increases for the same services without an improvement in content.
Quit removing my shows from my list
Keeps removing shows from my list if I don’t watch them for a while
Greed is a Sin
You guys have become extremely greedy over the years with raising your prices, people who don’t share the same address can’t be on the same account, and now you’re trying to do “pay-per screen?” This app is ridiculous. I wish I could give you 0/5 stars.
Can’t cancel. No customer service
I’ve been a member for years and have decided I’m done with this service. Tried to cancel my membership and I can’t. Repeated error. I can’t contact customer service either. I do not recommend.
review
This app was good back then before they got greedy and started doing ads and making all these new rules
You’re getting greedy Netflix
A lot of us have been with your company for years!!! FOR YEARS!!!!!! And the price is getting ridiculously out of control. At this point I need to find a new provider if the price continues to drastically increase😡
Nothing Available Instantly
I thought Netflix was always available! Do I have to buy a ticket for a future date, goto the theatre. I’vetrie several titles. Time to unsubscribe!
Stinks
I have most streaming services and your app is the worst. Why is this the only one I can’t control my AppleTv with my iPhone?? Why does it look unchanged from 15 years ago? Get with it. You charge more for this than every other streaming service. Earn it or reduce the price. I find you’re already overpriced.
Hate the new ads
I already pay for this service to avoid having to watch ads. Seems like netflix is pulling a hulu with these new ads.
Likely will cancel my subscription just like I did with hulu and paramount.
Nothing on here beats what I already watch on crunchyroll, youtube, & PBS.
Likely will cancel my subscription just like I did with hulu and paramount.
Nothing on here beats what I already watch on crunchyroll, youtube, & PBS.
Cringe worthy
Selection is aweful - only have it for free via T-Mobile. 99% of the content is cringe worthy.
Another Price Increase
They increase the price again that’s it going to Hulu or Prime because I’m not paying that much for a subscription especially when others are cheaper and offer more 4K because I’m watching terminator in 4K on Prime Video and it’s cheaper if you’re on disability or getting EBT cancelled my Netflix subscription after price increase again done with Netflix.
Horribly Cluttered UI
Seriously what is up with your UI? It used to be simple and easy to navigate but now it’s just a hot mess. The same shows under different “categories” with ridiculous names and descriptions. I can’t tell you how many times I’ve been looking through to find something to watch and it feels like I just keep going through the same exact list of shows and movies in a different order. Discovering anything new is almost impossible unless you search for it specifically by name. I don’t even like opening the app anymore, especially on my TV because it just overwhelms me trying to find anything to watch. Disney+, Hulu & HBOMAX don’t have this problem…
English Language
You don’t have enough movies in English
Nunyobiznass
The menu is a dumpster fire and an ADHD fever dream.
Just provide simple lists and stop with get engagement optimization.
Trash UX
Just provide simple lists and stop with get engagement optimization.
Trash UX
Price gouging
Netflix has almost tripled in price for no reason at all. Plan on canceling asap
Sucked
The are money hungry and harass you if you use a different tv or mobile device if you sum how have not already gotten Netflix please do not use
Hausse off ninja
Il n’a pas une deuxième session
Bad Service
Horrible customer service. They’ll charge you service and not provide you with access. Be careful with Netflix!
Scam
Canceled my Netflix. A month later they decide to activate it and charge me. I call and cancel and get refund. They tell me my payment option was deleted and I’m signed out of all devices. I checked my bank and they charged me right after they refunded me and supposedly deleted my payment options.
Prices
Stop jacking up prices every single year. Greedy
Update a year later: AGAIN ANOTHER PAY JUMP?!
Update a year later: AGAIN ANOTHER PAY JUMP?!
Bring back glitter force
Bro it was the best anime series ever. Did you really have to remove it? I watched him when I was little, bring back glitter force Doki Doki and glitter force @revive, glitter force
Good
I love this idea
$$
ITS GETTING TO EXPENSIVE. PEAPLE who HAVE BEEN LOYAL !!! AND HAD NETFLIX WHO MADE YOU SHOW HAVE DISCOUNTED RATE ITS ONLY FAIR.
😤
Too DAMN high
Slow and too expensive
Price increases with no better content. Slow response time on all of my devices
Pricing
I have been with Netflix since it started with mailing dvds
But what they are doing raising skyrocketing rates is ridiculous
They are not the only ones doing it
Streaming is just or in some cases more than cable
Charging extra so there are no commercials
Are greedy can you pay the advisors pay u to air the commercials
Than you turn around and charge us not to have them.
Do Better
But what they are doing raising skyrocketing rates is ridiculous
They are not the only ones doing it
Streaming is just or in some cases more than cable
Charging extra so there are no commercials
Are greedy can you pay the advisors pay u to air the commercials
Than you turn around and charge us not to have them.
Do Better
Unfinished season
Almost every show I have watched have unfinished season. It is very disappointing, I don’t subscribe anymore because it’s a waste of time to watch a show be excited and then to hear it’s not renewing for another season. Even if a new show come out and it looks good I won’t bother because I know a new season isn’t going to renew.
Price
It seems like every few months they raise the price again. Next time I’m gonna seriously consider dropping Netflix.
My biased review
They always take off the good shows which I hate like put the shows on and then just leave them on there dweebs
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)