Review Insights · App Store
NextGen AI Chat Assistant
Belair Mobile, Inc. · 3,882 ratings · ★ 3.9
3.9
★★★★★
3,882 ratings
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Top complaints - extracted from 93 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scam"
28 negative reviews mention this · 30% of all complaints
★★★★★ "Scam. This is a SCAM and I don’t know why Apple is offering it among their Apps. I got an initial product from them for $6.99 which was advertised to be improved versions of commonly found AI products. Then I found I was signed up for a monthly c…" - Barchandune
2
"charge"
17 negative reviews mention this · 18% of all complaints
★★★★★ "Scam. This is a SCAM and I don’t know why Apple is offering it among their Apps. I got an initial product from them for $6.99 which was advertised to be improved versions of commonly found AI products. Then I found I was signed up for a monthly c…" - Barchandune
3
"grok"
15 negative reviews mention this · 16% of all complaints
★★★★★ "Scam. I just paid seven dollars for a seven day trial. I don’t understand what I paid for? There is Grok, Gemini, but I get an error if I try to use them. I get an error if I try to generate an image with a photo that I upload. The only thing thi…" - Nnx cnnd d
4
"cancel"
14 negative reviews mention this · 15% of all complaints
★★★★★ "Don’t subscribe it’s a trap!. You can’t cancel it in your subscriptions. It doesn’t show up in there I want to cancel this before I am charged for an auto renewal. There’s no subscription cancel in the app either. I even asked the chat bot to help and they gave me the r…" - Lizart520
5
"charged"
13 negative reviews mention this · 14% of all complaints
★★★★★ "Don’t subscribe it’s a trap!. You can’t cancel it in your subscriptions. It doesn’t show up in there I want to cancel this before I am charged for an auto renewal. There’s no subscription cancel in the app either. I even asked the chat bot to help and they gave me the r…" - Lizart520
6
"doesn"
12 negative reviews mention this · 13% of all complaints
★★★★★ "Doesn’t work very well. I received errors on all apps except for Claude which didn’t have a clue what I was asking about. Chatgpt is much better than any of these." - Catman60
7
"subscription"
12 negative reviews mention this · 13% of all complaints
★★★★★ "TOTAL SCAM. This company advertises one product, and gives you another one with a hidden subscription. It’s a total scam, do not buy." - BrilliantBryon
8
"trial"
12 negative reviews mention this · 13% of all complaints
★★★★★ "Do not try the free trial. If you plan to try the free trial and not get charged the $45 or $49 don’t bother. They will charge you anyway and it’s impossible to get a hold of anyone to refund it." - Lo & this sucks
9
"money"
11 negative reviews mention this · 12% of all complaints
★★★★★ "Billing. I terminated my subscription, and 24 hours later, I was charged again for another $49.99! When I cancelled, it displayed “cancelling.” However, when I returned to check the subscription, it showed “active.” I pressed the cancel subscription…" - EgyptianManChild
📋 All 93 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Scam
This is a SCAM and I don’t know why Apple is offering it among their Apps. I got an initial product from them for $6.99 which was advertised to be improved versions of commonly found AI products. Then I found I was signed up for a monthly charge of $49.99 without my authorization. This needs to be removed from the App Store.
Doesn’t work very well
I received errors on all apps except for Claude which didn’t have a clue what I was asking about. Chatgpt is much better than any of these.
TOTAL SCAM
This company advertises one product, and gives you another one with a hidden subscription. It’s a total scam, do not buy.
Dumber than dirt
Really stupid big disappointment
Don’t subscribe it’s a trap!
You can’t cancel it in your subscriptions. It doesn’t show up in there I want to cancel this before I am charged for an auto renewal. There’s no subscription cancel in the app either. I even asked the chat bot to help and they gave me the run around. This is a trap! Do not subscribe. If I could give it no stars I would.
Scam
Scam stay away from
Billing
I terminated my subscription, and 24 hours later, I was charged again for another $49.99! When I cancelled, it displayed “cancelling.” However, when I returned to check the subscription, it showed “active.” I pressed the cancel subscription option again, and once more it said, “cancelling.” This is not just a minor issue; it’s theft! I will recover my money one way or another.
Do not try the free trial
If you plan to try the free trial and not get charged the $45 or $49 don’t bother. They will charge you anyway and it’s impossible to get a hold of anyone to refund it.
Fraudulent service
I downloaded and installed the app, which was billed as free with in-app purchases, and before I used it once a $49.99 charge shows up on my bank account. Website has no info on pricing or my account. Total fraud.
Scam
I see an advertisement for this app on FB for $6.99. I figured it's worth the try. Within a few days there are TWO charges for $49.99 at the same time no less. My bank flags them and block my card. I let the bank know I didn't agree to these charges and they send me another card. These people charge me again $49.99. I call the bank again, they 'block the vendor'. These people somehow charge me again ON MY NEW CARD! This time the charge actually goes through. All of this in less than 1 month. As of this writing I'm still going through it. Freaking nightmare! Yes, I did unsubscribe and deleted my account. They are still charging me!!
Scam
It charges automatic extra features I didn’t authorize
Very expensive
No easy way to cancel subscription
Scam
Said they were charging 699 but they charged 699 and then 3999 without mentioning it without saying a word about it. I never got a agreement to pay 3999.
Stay Away!! They rip you off!!
I thought this app was free initially, so tried it out. Soon after downloading it I had a charge of $49.99 from my bank account. I disputed the charge and at first they said they wouldn’t give me a refund because I received an email of the charge. I received no such email. They deducted my money at 1:30am and someone responded right away via email. Finally they said they’d refund my money, had to wait over 2 weeks only to see no refund. I followed up, then noticed a refund of $6.99 😡saying basically case closed and nothing more to be done. Criminals. Say no to Ai companies anyway. They’re unethical
Fraud!!!
Charged me 69.99 out of nowhere!!!! Beware! Working on getting my money back. Useless app also.
Tricks you into huge charges
No!
This is a scam
This is a scam
Waste of money
Scam the no customer service no nothing information write everything is bad
Scam/Fraud
Singed up for a $6.99 weekly trial and CHECKED BY DEFAULT is an additional $39.99 purchase for some BS AI guide. Didn’t realize there was a click trap involved, reached out for refund and was told they will not give me a refund because “I have permanent access to the guide now”. Don’t waste your time with these fraudsters and if you do, be careful what’s checked if you decide to hand them your money. Went to Belair Mobile’s website and when you click on the menu bar it’s in Russian, so now it’s all making sense. Russians ripping off hard working Americans
Rip off
Watch your credit card. They bill more than they state they will.
Waste of money
Don’t waste your money on this app it’s literally dog water
Misleading
I followed an add for Claude at Instagram to do my subscription, but in fact was misled to subscribe to NextGen instead.
Scam
I just paid seven dollars for a seven day trial. I don’t understand what I paid for? There is Grok, Gemini, but I get an error if I try to use them. I get an error if I try to generate an image with a photo that I upload. The only thing this could do is be a not so powerful Chat GPT mobile chat.
Scam
Hidden charges.
Keeps crashing
I’d like my 10 bucks back
Not Grok
False Advertising
It’s scam. Be careful
Doesn’t work!!! Don’t pay it! And no return money!
Scam!
This app is a scam! They charged me $9.99 I never approved the purchase.
RIPOFF
Their IG ad is very misleading. I thought I was buying a six dollar list of Claude skills prompts. It’s not until AFTER you pay that you learn you have to download an app -that you are now subscribed to - which renews automatically at nearly $50 a month. AVOID THIS RIPOFF.
Hard to use
I used Grok application before but here don’t know how to use … that hard for beginners
Awful
Very slow and the customer service is absolutely horrific. Anastasia (Savva), presumably a Russian customer service agent, with an absolutely of no help whatsoever.
There is no option for 0 star . I would have given that otherwise
No use and a pain to cancel the subscription
Please stay away from
Please stay away from
Next to useless
I hate that I fell for this brief trial and overly expensive AI platform wrapper. Its claim was too good to be true.
Whatever you think this assistant can do, try asking the basics versions of Claude, ChatGPT, or Gemini how they would do that and spend half as much to do so more reliably.
Whatever you think this assistant can do, try asking the basics versions of Claude, ChatGPT, or Gemini how they would do that and spend half as much to do so more reliably.
Fraud - double billing
Absolutely DO NOT sign up for the 7 day trial at $6.99. Not only will you be billed for that - a few minutes later you will be billed another $39.99! And then the charge is $50 monthly! This is nothing more than a connector app to Gemini, Grok and Claude! You are paying a third party. I have made a formal complaint to the New York State Attorney General’s Consumer Fraud unit.
Trash
I can’t even copy and paste from other apps. ChatGPT is way better so far.
SCAM
They used false advertising on Facebook saying this was affiliated with Grok. Paid $6.99 for NOTHING. No additional features that anyone can’t use by just downloading the app. I want a refund and will be reporting this to the better business bureau.
The unauthorized charge.
I was not given heads up that it’s a monthly charge of 49.99. Not worth it!!!
Slow
Very slow response
Non responsive “assistant “
Questions unanswered, Chats disappear , boo!
Scam Stay away
They are advertising themselves as Claude and offer a free trial, but they charge you $6.99.
Doesn’t work
Horrible the app kept shutting off. It would not give me any answers every time I typed and hit send it would throw me off the app and lose the information. This is a horrible AI app
App doesn't work
I paid for the subscription and the app doesn't work. I can't even type text in?
Total deception tactics
I have the screenshots to prove that this app deceptively made it appear that I’d be downloading Grok 6.0. I asked the AI assistant how to cancel the service and it gave me a long list of nonsense and then asked me to review the app after that one request I gave it since downloading the app. I do not like the way this company conducts business one bit.
Robbery Inc
I ask you again to stop with unauthorized attempts to charge 49,99 for something that im not using at all!
Subscription
Suddenly I’m paying $50 a month. I just cancelled. Not worth it.
Misleading charge
Advertised at 90% off - just $9.95. Problem that was of just ONE MONTH!
Of course none of that was made clear in the sign up process
Of course none of that was made clear in the sign up process
Not Claude
Slow snd not as advertised
very misleading ads
I need a full refund & I refuse to use this app. the ads are very misleading. they are not grok.
BEWARE
I paid $1 because I thought it was the latest Grok in the headlines and in all that I read it said nothing about $14.99 every 2 weeks. I DID NOT subscribe. I did not even open the app for days, and when I did I saw immediately. It was not what I thought and I was not interested, and I closed the app not knowing there was some kind of subscription that had started without my knowing it. I did not open it again, I never used it, and yet they were billing me $14.99 every two weeks, it did not show up in my Apple subscriptions. This app was totally deceptive. I requested a refund and they rejected my request.
Error message on simple writing task
Kept getting unknown error message on a simple task
+ 43 more in the clipboard copy
Sentiment summary
73%
Positive (4-5★)
2%
Neutral (3★)
25%
Negative (1-2★)