Nike: Shoes, Apparel, Stories

Nike took my money and has now made it impossible to get a refund or order a product.

Have to sign in or sign up to shop on this stupid app. 1/10 super stupid

App is not working, when I open the app it shows update the latest version. Then I click on the update button it is redirecting to App Store and it shows “this app is currently not available in your country or region” what can I do

May 3rd is my guy’s birthday, and today at exactly 10:00 AM, the moment you released the Nike Mind (black and blue fade), I hit the payment button. I was on time. I was ready. I did everything right.
For the past two weeks, I’ve been constantly checking the Nike App just to make sure I don’t miss this drop. I even saved my card details and shipping address in advance so there would be zero delay from my side.
But your app completely ruined the experience.
Every time I submitted the payment, it showed pending, then checking availability, and then suddenly said the item was unavailable. I tried multiple times, and the same thing kept happening - while the app still showed my size as available.
How does that even make sense? If I clicked exactly at 10:00 AM and submitted my payment on time, how is the stock already gone while you’re still letting me proceed to checkout?
You made me feel like I was going to get it - and then took it away at the last second.
This wasn’t just a purchase. That guy literally worked so hard to get me the best birthday gift, and it honestly hurts that I couldn’t get what he wanted because of this system. You didn’t just lose a sale - you ruined a special moment for both of us.
And it’s not even cheap - it’s around $249 in stores. For that price, at least give customers a fair and transparent experience. Please don’t play with the emotions of middle-class people who are genuinely trying to afford something special.
This is really, really sad and extremely disappointing, Nike. You seriously need to fix this system and stop misleading customers during drops.

This is worse than sneakers app with the bots winning over genuine humans who don’t want to be price gouged smdh

I’ve deleted and downloaded the app SEVERAL times to see shopping bag and it’s ALWAYS showing an error message now. The bag badge at the bottom shows how many items I have, but won’t let me access. Guess yall don’t want my money. HEY ADIDAS!!

My name is Jose Sanchez, and I accuse you of being thieves; in my last order, items were missing, and when I called to file a claim, I was told that I supposedly have a block on my account.
Supposedly, a manager applied this to my account without any reason. The purchase belongs to my daughter, and since 2014, I have returned or filed a claim only once-in 2023.
For my part, I will never make another purchase at Nike again-irresponsible, thieves, abusers.
Since they refuse to take responsibility for their mistakes-there were five pieces in total, and I’m only saying that one is missing-they still wouldn't take responsibility. I could have claimed that all five pieces were missing!
They're garbage 🤮🤮🤮

These shoes are great and also pretty expensive. Lately any type of nike shoe I purchase has some type of glue swipe or defect, blemish, etc. Quality control and production needs work.
The app regularly crashes or freezes, and notifies you of items back in stock that are not on your favorites list.
Update: New releases, if a shoe or slide is in high demand like the nike mind series why not mass produce them like all the rest of the shoes/slides? Also, you have bots that buy out all the product in less than one minute which makes for an extremely poor customer experience. Not doing enough to stop bots.

I downloaded the app, clicked sign up and got an error message, closed the app for the same exact thing to happen, so I deleted and redownloaded the app and still have the issue, Nike.com only for me I guess

App badge notifications never go away ever after reading them and deleting the messages.

I hate that you have to jump through hoops and log in to just even look at

I attempted to purchase the Nike Mind 001 four times, each time setting alarms and being ready before the drop. I completed the checkout process, and my payment went into “pending” every single time - yet my orders were never completed.
This is not a matter of bad timing. This feels like a flawed or unfair system where genuine customers are unable to secure a purchase despite acting immediately.
It is unacceptable to repeatedly authorize payments, only to end up with nothing while the product sells out instantly. This raises serious concerns about the fairness and reliability of your release system.
I am requesting a clear explanation of why this keeps happening and what steps Nike is taking to ensure equal opportunity for customers.

Be on time and have payment info submitted ever time, and never win the drop 👎🏾

Love Nike shoes soccer cleats specifically as it’s what my son prefers. Downloaded as I was shopping online and came to website that said I could only buy product if I download and use the app and so I thought what could it hurt to do so… well I downloaded the app turns out I couldn’t even find the product I was looking for after signing up giving my email etc. in the end it didn’t help that it wouldn’t allow me to refine to search indoor soccer shoes so had to go through the whole list of turf, fg and sg. Long story short the app didn’t help. Better off, searching elsewhere then on nike app.

It sucks

Why must I sign in to view your store? Is your company going down the tubes so much that every data point is a precious revenue stream to you? Are you too good to let me browse your store, with outsigning in? Our guest scum of the Earth that are not allowed to view your product?

Please refer to latest campaign with Studio Sophie Hospes, so disappointing to the entire foundation of your company. Nike's foundation was built by the very same customers that are blatantly minstrelized in the latest marketing adventure. No more turning the other cheek. I will no longer be supporting this brand.

Not a shoe fanatic but damn can’t even get a drop of new shoes with these stupid F**s buying everything with these bots

Worst app ever you cannot get anything off it. Add my cards for and face identification for faster checkout. When I get to check out it still makes me put all my card information in. You can’t get any new drop on this app always! Worthless highly don’t recommend struggling trash like sneakers app!!!!!👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Waste time downloading this useless app to buy some shoes, and then you don't even get the shoes despite being on the app the second they launch.
I give up. Keep your shoes, Nike. It sell them to boys or whatever. I won't buy or wear your garbage 🗑️ 🚮

weird promotionals pictures that are quite disturbing. no longer shopping at nike.

It’s crazy frustrating that the app has the option to filter your search to only Men’s shoes when the search ignores that filter and shows both Men’s and Women’s shoes.

Am I missing something, can’t login as a guest to view their products? WTH…. Why can’t you log in as guest without wanting us to create an account? I just wanted to browse without them wanting to email me, text me about, whatever 💁‍♂️

I am trying to open the app and once the login page opens then is just withe and not showing anything else. I can't log in and or open the APP. I have iphone 15 with most updated SW.

The app is not working on my phone and the website is also not working aswell

You have all the money in the world, yet you don't have size selection in the filters. Also, most of the clothes are XS / S / M, the rest is unavailable. Absolutely useless app

Nike app is a scam! I’ve tried numerous times to buy a popular product that just released and was not able to purchase. As a loyal customer, I expect to be able to get my hands on the new drops. Not get redirected to payment information when I already have my card assigned to my account. Completely disappointed in this company’s app!

Why stock a limited amount of the Mind slides to have them sold out in minutes by bots? I’m not buying any more of Nike. I strongly dislike Nike.

It says download for upcoming shoes but never allows people to win!!

Para cobrar tiene que ser al momento el procesamiento de pago. Para recibir un reembolso cuyo reembolso no te dan la explicación real de porque la orden que pagaste ya no va llegar. Encima hay que esperar todo tipo de burocracia para que devuelvan un dinero que no les pertenece. En fin hacen lo que ellos quieran. Sistema de mierda.

Answering marketing questions. Doesn’t allow you to skip. I’m becoming more and more cognizant of the practices companies will use to gain information about their customers and I’m not at all a fan of unskippable questions.

I can’t login to look at my cart or purchase now that the app was updated. Still messed up. Can you have your app development team actually fix the freaking login issue.

Worst app ever

I have used this app for years and now when I open it they request me to sign up to share my info with other websites. I refuse to do so and Nike will lose well over $2k a year from my household

My app will not load it just open up your a white blank page. I have done every troubleshoot I know and googled some I have uninstalled and reinstalled I have been to Verizon and Apple no help and I have been on Nike.com and the contact us will not open I am so frustrated. Can someone help me.

This app has gotten markedly worse in the past year or so. Just awful. Slow, buggy, and almost useless. Woof

Waste of money

I’m so frustrated to say the least, tell me why this stupid app tells me my own address is invalid for a drop, then has me wait six minutes to tell me I didn’t get the drop. Mind you it’s the same address info and payment info I’ve been using with them, and of course the shoe is sold out by the time. I’m done depending on them and the SNKRS app for a drop. Then I go into the chat with a “Nike Expert” just for the expert to not know nothing or can do nothing about it.

I'm really disappointed with the Sneakers app and Nike lately, supporting resellers and forgetting those who supported them from the beginning. Now they prefer to sell to those who sell the shoes for double or triple the price, or at a price people are willing to sacrifice because they like them. They only care about the rich.

Пишет что нужно обновить приложение, хотя только его скачал

Saw NikeAI, looked cool to try out. It’s text only 🤦‍♂️why can’t I search with pics like on Google…I think I just answered my own question.

Everytime I try to open the app it says “unavailable in your region”
I am located in the USA, all my phone settings also are set to USA.

No acepta ningun método de pago

So yes you get the initial 15% off with the barcode however if you have any issues the ai bit in the app sucks. Also a dead tab in the app for benefits bought at least 7 pairs of shoes 6 shirts a back pack multiple packs of socks hats not a single thing ever unlocked 🤷🏻‍♂️ kinda useless

I tried logging in and when it says that a passcode has been sent to my email, I refresh the app multiple times and the passcode still doesn’t appear. I tried using the app in both my phone and iPad and it still wouldn’t let me. I suggest you fix any bugs with the app👎👎

Is this because of the BO?

All of a sudden they don’t let me buy anything keep saying that my payment not accepted when i been using the same card

So as a business owner I have literally spent tens of thousands of dollars on this app. I had issues with orders where checking my inventory I was missing a lot of orders and when checking the app the order show as “shipped” not delivered. When reaching out to chat support I would always end up having to re explain to a new representative because somehow there would always be an error or “no connection” while on WiFi. But no problem trying to place an order once kicked out of chat. But what’s more alarming is they completely started ignoring my chats.. till this day it’s been about 2 years almost and I have not gotten a single response to over 30 attempts and messages sent. I had a lot of double orders as well and when returning there’s a whole mix up of return started even though I sent the shoes already. Or it will say returned at store even though it literally has tracking details. This is very upsetting and frustrating at the same time but given the amount of support and hard earned money I’ve spent with Nike it’s very disheartening to be disrespected like this. Wouldn’t expect this from a top tier elite corporation like this.

Curry better

Las compras en linea tardan mucho en llegar y si hay que cambiarlo puede tardar mas de un mes entre que pagas y recibes el articulo (2 semanas de espera inicial) lo envias de regreso(1 semana mas 5 dias habiles en que lo procesan) si es reembolso, pero si es cambio debes esperar las mismas 2 semanas que cuando pagas el articulo y es muy complicado encontrar ayuda en ka app