Review Insights · App Store
Niva Bupa Health
Niva Bupa Health Insurance Company Limited · 504 ratings · ★ 4.7
4.7
★★★★★
504 ratings
🎯 Build a better version
Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
5 negative reviews mention this · 38% of all complaints
★★★★★ "Pathetic. I wish i could rate negative, firstly the app is just trash, no option to renew your policy. Secondly, from last 6 months i am trying to set up Auto debit and it never happened. Their agent Anwar is the worst customer service agent possible…" - Tinni29
2
"customer"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Pathetic. I wish i could rate negative, firstly the app is just trash, no option to renew your policy. Secondly, from last 6 months i am trying to set up Auto debit and it never happened. Their agent Anwar is the worst customer service agent possible…" - Tinni29
3
"policy"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Pathetic. I wish i could rate negative, firstly the app is just trash, no option to renew your policy. Secondly, from last 6 months i am trying to set up Auto debit and it never happened. Their agent Anwar is the worst customer service agent possible…" - Tinni29
4
"every"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Pathetic. I wish i could rate negative, firstly the app is just trash, no option to renew your policy. Secondly, from last 6 months i am trying to set up Auto debit and it never happened. Their agent Anwar is the worst customer service agent possible…" - Tinni29
5
"wrong"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Pathetic. I wish i could rate negative, firstly the app is just trash, no option to renew your policy. Secondly, from last 6 months i am trying to set up Auto debit and it never happened. Their agent Anwar is the worst customer service agent possible…" - Tinni29
6
"customer service"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Pathetic. I wish i could rate negative, firstly the app is just trash, no option to renew your policy. Secondly, from last 6 months i am trying to set up Auto debit and it never happened. Their agent Anwar is the worst customer service agent possible…" - Tinni29
7
"sync"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Step count sync issue. Such a worst app, all my step counts are displayed wrong. It’s too frustrating that the steps counts just get wiped out. Looks like it ensures you won’t get the discount and you have to pay complete premium. Customer Service is not much act…" - Rakesh00700
8
"steps"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Step count sync issue. Such a worst app, all my step counts are displayed wrong. It’s too frustrating that the steps counts just get wiped out. Looks like it ensures you won’t get the discount and you have to pay complete premium. Customer Service is not much act…" - Rakesh00700
9
"insurance"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Step count sync issue. Such a worst app, all my step counts are displayed wrong. It’s too frustrating that the steps counts just get wiped out. Looks like it ensures you won’t get the discount and you have to pay complete premium. Customer Service is not much act…" - Rakesh00700
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Pathetic
I wish i could rate negative, firstly the app is just trash, no option to renew your policy. Secondly, from last 6 months i am trying to set up Auto debit and it never happened. Their agent Anwar is the worst customer service agent possible, all they do is just sell you the policy, their after sale service is just pathetic. Do not buy policy from them. I raise complaint every month and get blank calls from customer service people, that too at the wrong time slot.
App sucks
I did UPI payment, amount was deducted from my bank account but app didn’t reflect my payment and still shows that I am due for payment
Worst service
Worst services for annual health care check up sending unorganized lab technicians & laboratories
Step count sync issue
Such a worst app, all my step counts are displayed wrong. It’s too frustrating that the steps counts just get wiped out. Looks like it ensures you won’t get the discount and you have to pay complete premium. Customer Service is not much active with the resolution. Insurance should not be marketed for step counts discounts if the app is not working as expected.
Steps did not sync up
Steps from the previous days are not shown on the App.
My total step count resets to zero every day.
My total step count resets to zero every day.
Third class app and lock the wrong data
Very worst in use and shows the wrong data
Very Bad service
We are trying to reach renew my policy. It is pending for Tele verification call. We are waiting since 10days no body calling for verification. So I 100% don’t recommend this company for insurance purpose.
Worst ever
Please don’t take this insurance at all .There only concern is till a person takes insurance n every year money payment . They have a customer service which doesn’t work at all and it works wonders when some one wants to take new policy . Trust me don’t waste money .
Steps didn’t sync up
Tried reaching out to customer care from last 15 days as steps for any new given day will wipe the steps from older days. This eventually is leading to loss the discount as part of wellness benefits. Quite frustrating and hoping someone will work on it on priority ,
App never syncs with apple health
Never syncs with apple health even if you have google fit installed.
App is not working
App isn’t working as expected
App crash
I downloaded and try to open. Keeps crashing.
Pretty bad!
This app is pretty bad. Simply I can say it’s a FROZEN app.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)