Review Insights · App Store
Nixplay
nixplay · 4,974 ratings · ★ 4.1
4.1
★★★★★
4,974 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"frame"
22 negative reviews mention this · 61% of all complaints
★★★★★ "No customer service. Beware!!!!!! have tried to reach out multiple times concerning my Plus membership that I signed up for nearly a year ago. My frame has run out of storage with an “unlimited” Plus plan. I have paid for the service. And they will not return e…" - 🚫customer service
2
"photos"
16 negative reviews mention this · 44% of all complaints
★★★★★ "Locked out. Got locked out for my own private photos. Pay a fee to use this!" - aol user from the beginning
3
"storage"
13 negative reviews mention this · 36% of all complaints
★★★★★ "No customer service. Beware!!!!!! have tried to reach out multiple times concerning my Plus membership that I signed up for nearly a year ago. My frame has run out of storage with an “unlimited” Plus plan. I have paid for the service. And they will not return e…" - 🚫customer service
4
"nixplay"
7 negative reviews mention this · 19% of all complaints
★★★★★ "Hidden charges after purchase. After buying the Nixplay frame with a promise of a certain amount of storage got hit with after the fact storage fees for as little as over 500mb of photos displayed. I would have never purchased this expensive screen if I knew I needed to…" - artpenjr
5
"subscription"
7 negative reviews mention this · 19% of all complaints
★★★★★ "Useless App - $ grab. Grrr!. After deleting pics to free space, the app still won’t load dif pics and wants to sell a subscription! Grrr!! No I don’t want a subscription, I just want a working app I paid for!!" - captain 2022
6
"unlimited"
6 negative reviews mention this · 17% of all complaints
★★★★★ "No customer service. Beware!!!!!! have tried to reach out multiple times concerning my Plus membership that I signed up for nearly a year ago. My frame has run out of storage with an “unlimited” Plus plan. I have paid for the service. And they will not return e…" - 🚫customer service
7
"free"
6 negative reviews mention this · 17% of all complaints
★★★★★ "No tech support. Frame wont stop freezing tried “Contact us” just to get referred to go read support pages! Trying to get a refund!! TRYING!" - CSC7700
8
"frames"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Sell a frame then change your terms. It hardly seems right to sell a frame and shortly thereafter, change the terms and want to charge people for putting their photos on the frames that you sold them. Add to that, it is the most cumbersome app I have ever used. Awful" - deb85325
9
"bought"
6 negative reviews mention this · 17% of all complaints
★★★★★ "falsely advertised. I bought my frames because of free unlimited storage then after 5 years you changed the terms and locked many of my photos , holding them until I pay a subscription now . This is a dirty stunt to pull and you should do the right thing and …" - Getting addicted
10
"service"
5 negative reviews mention this · 14% of all complaints
★★★★★ "No customer service. Beware!!!!!! have tried to reach out multiple times concerning my Plus membership that I signed up for nearly a year ago. My frame has run out of storage with an “unlimited” Plus plan. I have paid for the service. And they will not return e…" - 🚫customer service
11
"paid"
5 negative reviews mention this · 14% of all complaints
★★★★★ "No customer service. Beware!!!!!! have tried to reach out multiple times concerning my Plus membership that I signed up for nearly a year ago. My frame has run out of storage with an “unlimited” Plus plan. I have paid for the service. And they will not return e…" - 🚫customer service
12
"upload"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Scam- joke of a product. Can’t upload albums to frame. No help- literally get message ‘our help center is unavailable…we are working hard to get it up and running’ . The instructions to sync album to frame don’t work (click on three dots and choose ‘Assign to Frame…" - keg988735282
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
No customer service
Beware!!!!!!
have tried to reach out multiple times concerning my Plus membership that I signed up for nearly a year ago. My frame has run out of storage with an “unlimited” Plus plan. I have paid for the service. And they will not return emails or call back requests. Waste of my money.
have tried to reach out multiple times concerning my Plus membership that I signed up for nearly a year ago. My frame has run out of storage with an “unlimited” Plus plan. I have paid for the service. And they will not return emails or call back requests. Waste of my money.
Locked out
Got locked out for my own private photos. Pay a fee to use this!
No Support Available
I’ve reached out for support on the frame and no one will respond.
Scam- joke of a product
Can’t upload albums to frame. No help- literally get message ‘our help center is unavailable…we are working hard to get it up and running’ . The instructions to sync album to frame don’t work (click on three dots and choose ‘Assign to Frame’ is not an option. Buyer beware!
No tech support
Frame wont stop freezing tried “Contact us” just to get referred to go read support pages! Trying to get a refund!! TRYING!
Bait and switch
20$ for tiny storage after free.
Sell a frame then change your terms
It hardly seems right to sell a frame and shortly thereafter, change the terms and want to charge people for putting their photos on the frames that you sold them. Add to that, it is the most cumbersome app I have ever used. Awful
Hidden charges after purchase
After buying the Nixplay frame with a promise of a certain amount of storage got hit with after the fact storage fees for as little as over 500mb of photos displayed. I would have never purchased this expensive screen if I knew I needed to pay a monthly fee for storage. Buyer beware.
Useless App - $ grab. Grrr!
After deleting pics to free space, the app still won’t load dif pics and wants to sell a subscription! Grrr!! No I don’t want a subscription, I just want a working app I paid for!!
Unable to upload most photos
I have switched tried everything to get this to work. Very frequent inability to upload. Worked great on Android but completely broken on iOS. Will be canceling my subscription.
The suggested solutions don’t work.
The suggested solutions don’t work.
falsely advertised
I bought my frames because of free unlimited storage then after 5 years you changed the terms and locked many of my photos , holding them until I pay a subscription now . This is a dirty stunt to pull and you should do the right thing and grandfather everyone in before you changed your policy .
Scam
Company sold the frames promising unlimited storage on the frame. Switched to a pay model that even removed photos already added to the frame or were stored on the cloud. DO NOT BUY. Update- costumer service was contacted about the sync issue suggested and again told I needed to subscribe.
Terrible app
They want you to upgrade for more storage but it’s impossible to do on their app.
Liars
Where is the free cloud storage? Switching to 500mb of cloud storage is a joke. I won’t ever buy again any of your products and will do my best to steer away anyone I know from this unethical company.
Bait and switch
When I bought my frame I got 10 GB free storage. Now free storage is so small we cannot load new photos. Typical bait and switch to try and get you to pay for what was once free (in the cost of the original frame). They suck.
Not worth it
One more monthly subscription you don’t need
Disappointed
Disappointed in the new limits on the amount of photos I can store without paying more for it. I bought the frame because it allowed unlimited photos. Would not buy it again.
This app is terrible
Not like it used to be
Not a good experience- don’t buy
I bought this photo frame for my parents to share family photos who are not tech savvy. The company are now charging to display photos and dropping photos that are “too large to display”- changing their model. Who knows how long before they change their model again and charge more. Just avoid them!
Wasn’t able to upload any photos
Wasn’t able to upload any photos to my grandmas frame. The app was not user friendly and neither was the Nixplay. Don’t waste your money
Removing Features
They are removing your ability to have a connected Google Album unless you pay, as if the frame itself wasn’t already expensive enough.
They want me to update my review now, so here’s my update:
The ONLY reason I bought these frames was to have Google Photos connected & synced from afar for the grandparents who received them as gifts. They are useless now because I don’t have time to constantly, manually, update each. and. every. frame I got as a gift.
Sorry this falls on the app developers, because I’m sure it’s not their fault, but people should know what they’re buying 🤷♀️
They want me to update my review now, so here’s my update:
The ONLY reason I bought these frames was to have Google Photos connected & synced from afar for the grandparents who received them as gifts. They are useless now because I don’t have time to constantly, manually, update each. and. every. frame I got as a gift.
Sorry this falls on the app developers, because I’m sure it’s not their fault, but people should know what they’re buying 🤷♀️
Photo viewing
Loved this nixplay until they wanted me to pay a yearly fee which I wouldn’t have minded until they locked my frame for going over the specified amount so now I can’t view photos I already have nor can I send photos to my friends and family. I have tried managing and deleting precious photos and it doesn’t change, Nixolay only wants you to pay to play. So my frame will be deleted, unplugged and put away. Not very happy with the nixplay company. No wonder there is a lawsuit. Buyer beware.
DO NOT BUY ANYTHING NIXPLAY !!!
Wish I could rate this 0 stars. This subscription b.s. is absolutely ridiculous. Please save your money. Nixplay should actually be ashamed.
Must Buy Storage
Many family members have owned the Nixplay frames for many years, and have all enjoyed sharing photos with each other. Nixplay recently decided to make you purchase storage if you are going to share photos. Not worth it.
Avoid these products, just buy an SD card and regular digital frame
Spent over $600 on 4 frames that promised unlimited photo storage and after they walked that promise back, I’m required to either pay for a subscription just for these to operate or I’ve got 4 really expensive bricks. I’m just going to go back to loading some pictures an SD card and plugging them into some significantly cheaper digital frames because at least they can’t bait and switch me.
Bait and switch
Sudden surprise paywall after years of use. Totally unethical!
Cloud Storage Limits
Previously promised free storage was revoked, making the frame useless unless I pay more. Thanks for holding us hostage
There is a class action lawsuit for a reason…
Basically a piece of junk unless you accept the changed service level/terms and associated costs that were not in place at the time of purchase.
Not user friendly
It isn’t intuitive to set up nor does it use plain language (causes things camera rolls that you create on the app or you have to create a frame or create an album and you have to do it a certain order), cant drag and drop, cant bulk upload, difficult to get photos off app on pac and you can only use one frame per account owner or you are forever linked to someone else’s shared album.
Forced subscription
This frame was great until they forced subscription to view pictures.
Terrible decision
I bought this product a few years ago with the idea that I had a certain amount storage
After a few years they changed it totally were now you have to buy the storage
You get a small amount, but it is nothing compared to what you paid for when you bought this frame
Therr are other companies out there that provide unlimited storage. I would recommend them highly over this one.
After a few years they changed it totally were now you have to buy the storage
You get a small amount, but it is nothing compared to what you paid for when you bought this frame
Therr are other companies out there that provide unlimited storage. I would recommend them highly over this one.
No connection, no help
Nixplay frame won’t connect to my app and the helpline is nonexistent
Ignored Paid Subscriber
Key feature removed with no support response.
I’ve used a Nixplay frame for years and currently pay for the Plus plan. Recently the mobile app no longer allows editing photos during upload (crop/rotate/adjust). The option simply disappeared.
Uploads still work, but auto-fitting ruins many photos, which defeats the purpose of a digital frame meant for sharing family pictures.
I contacted support over a week ago and never received a response. Live chat sessions disconnect without help.
If this feature was intentionally removed, subscribers should have been notified. If it’s a bug, support should respond.
Right now I’m paying for a service with reduced functionality and no communication
I’ve used a Nixplay frame for years and currently pay for the Plus plan. Recently the mobile app no longer allows editing photos during upload (crop/rotate/adjust). The option simply disappeared.
Uploads still work, but auto-fitting ruins many photos, which defeats the purpose of a digital frame meant for sharing family pictures.
I contacted support over a week ago and never received a response. Live chat sessions disconnect without help.
If this feature was intentionally removed, subscribers should have been notified. If it’s a bug, support should respond.
Right now I’m paying for a service with reduced functionality and no communication
Not Opening
Brings me to the login page, and I entered my credentials correctly. It just spins and spins and spins and spins. I uninstalled and reinstalled and then even put in my credentials incorrectly to test. It immediately told me I had the incorrect credentials. I put in the correct ones again and it just spins and spins and spins and spins.
Want me to pay to send pictures
I don’t even own a frame my grandma does and I was trying to send her some pictures from a family event and it tells me I am over my storage and have to pay to send her pictures she already pays for storage of her pictures so why do I need to pay too talk about double dipping I am going to shop for a different frame that allows sharing but doesn’t double dip on pictures! Find a different brand!!!
Forced to use online service
I’m not happy about the fact that they force you to use their app which links to their servers resulting in all my photos having to go through their servers just so I can get it on the picture frame that I paid for and own.
Needless to say, they’re likely doing data harvesting, and now have access to all my private personal photos if I were to use their app
This is a blatant overreach and a privacy concern. Gonna have to return your garbage product.
Or hack it and put my own software on it.
This company should be ashamed of themselves
Needless to say, they’re likely doing data harvesting, and now have access to all my private personal photos if I were to use their app
This is a blatant overreach and a privacy concern. Gonna have to return your garbage product.
Or hack it and put my own software on it.
This company should be ashamed of themselves
Sentiment summary
76%
Positive (4-5★)
3%
Neutral (3★)
21%
Negative (1-2★)