Review Insights · App Store
NOBL AIR
Nysonian Inc · 144 ratings · ★ 4.5
4.5
★★★★★
144 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
6 negative reviews mention this · 46% of all complaints
★★★★★ "Subscription gimmick. Why give someone advice that they have to buy a subscription from you to track. How does Apple track devices? This sucks." - brighsmith
2
"apple"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Subscription gimmick. Why give someone advice that they have to buy a subscription from you to track. How does Apple track devices? This sucks." - brighsmith
3
"year"
4 negative reviews mention this · 31% of all complaints
★★★★★ "140 a year, seriously?. Why would I pay $140 a year for something that Apple provides for free? That’s ridiculous." - Dave F from Houston
4
"device"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Subscription gimmick. Why give someone advice that they have to buy a subscription from you to track. How does Apple track devices? This sucks." - brighsmith
5
"nobl"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Impossible to connect. I have been trying to get hold of this company for days now my trip is on Friday they charged my card for a whole year subscription even before I got the luggage for Nobl AirTags that won’t even connect not it’s asking me to subscribe for a…" - juan, juan
6
"company"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Disappointed on cases, fluff and air tag ($139)??. For a company to want to produce the best, it is lacking at its best! Ordered 5/12 told would arrive by 5/22, nope! Called because it said it was shipped! Took them 45 minutes to answer a phone that just rang and rang!! Finally spoke with s…" - RSJLabradors
7
"work"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Disappointed on cases, fluff and air tag ($139)??. For a company to want to produce the best, it is lacking at its best! Ordered 5/12 told would arrive by 5/22, nope! Called because it said it was shipped! Took them 45 minutes to answer a phone that just rang and rang!! Finally spoke with s…" - RSJLabradors
8
"connect"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Disappointed on cases, fluff and air tag ($139)??. For a company to want to produce the best, it is lacking at its best! Ordered 5/12 told would arrive by 5/22, nope! Called because it said it was shipped! Took them 45 minutes to answer a phone that just rang and rang!! Finally spoke with s…" - RSJLabradors
9
"refund"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Disappointed on cases, fluff and air tag ($139)??. For a company to want to produce the best, it is lacking at its best! Ordered 5/12 told would arrive by 5/22, nope! Called because it said it was shipped! Took them 45 minutes to answer a phone that just rang and rang!! Finally spoke with s…" - RSJLabradors
10
"charged"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Impossible to connect. I have been trying to get hold of this company for days now my trip is on Friday they charged my card for a whole year subscription even before I got the luggage for Nobl AirTags that won’t even connect not it’s asking me to subscribe for a…" - juan, juan
11
"order"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Disappointed on cases, fluff and air tag ($139)??. For a company to want to produce the best, it is lacking at its best! Ordered 5/12 told would arrive by 5/22, nope! Called because it said it was shipped! Took them 45 minutes to answer a phone that just rang and rang!! Finally spoke with s…" - RSJLabradors
12
"money"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Impossible to connect. I have been trying to get hold of this company for days now my trip is on Friday they charged my card for a whole year subscription even before I got the luggage for Nobl AirTags that won’t even connect not it’s asking me to subscribe for a…" - juan, juan
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Subscription gimmick
Why give someone advice that they have to buy a subscription from you to track. How does Apple track devices? This sucks.
Do not use
App is really bad
Subscription fee
Didn’t realize there was a subscription fee. I’ll use air tags.
140 a year, seriously?
Why would I pay $140 a year for something that Apple provides for free? That’s ridiculous.
Disappointed on cases, fluff and air tag ($139)??
For a company to want to produce the best, it is lacking at its best! Ordered 5/12 told would arrive by 5/22, nope! Called because it said it was shipped! Took them 45 minutes to answer a phone that just rang and rang!! Finally spoke with someone who agreed there was an issue, stated they’d give me 15% back if I stayed on board and waited a little longer. Ok so I waited and they arrived 6/2. The carry on’s handle is all scratched up, the “covers” were just thrown in. So it doesn’t fold right now. And then the big kick in the butt is the fact that I bought 6 air tags.. to get 6 free! And NOW I see I have to pay ANOTHER $139 per device per year to activate?!? No thank you… my Apple Air Tags work just fine, and have for 4 years so far! And the app can’t connect to the device either. Please, just send me the return labels and refund me ! This is ridiculous!
Impossible to connect
I have been trying to get hold of this company for days now my trip is on Friday they charged my card for a whole year subscription even before I got the luggage for Nobl AirTags that won’t even connect not it’s asking me to subscribe for another $139 in order for me to connect this is a scam fix it or refund my money for the luggage ,the power bank and AirTags
Doesn’t work.
The air tag will not connect. The app is different than the instructions provided with the device. This is complete garbage.
Device is Junk and Company is IMPOSSIBLE to Contact - NO WAY the positive reviews are real!
First: I ordered my Nobl Air the 1st of May and it wasn’t delivered until today, May 19th. Second: They charged my credit card for a full year subscription a full week BEFORE the Nobl Air was even delivered! I attempted to contact the company multiple times to get this issue resolved without any success. Emailing them, gets no response, they have NO phone support and using their online chat only results in getting a promise of an email reply that never arrives. I wish I had done more research before I purchased from this company, do yourself a favor and search Nobl on Reddit then heed the warnings and move on to a different company. Don’t waste your time or money with Nobl.
NO NOT DOWNLOAD THIS!!!!
The app never found my device. I tried all the tips and it didn’t work and so in frustration I cancelled with apple subscriptions. Only thing is, I was still charged and they are not trying to refund my money for a service I didn’t use and will not use….
Do yourself a favor, don’t download this.
Do yourself a favor, don’t download this.
Tracking Not Included
Was really looking forward to using the Nobl Air. Nowhere in any advertisement did I see that there is a $139 subscription fee. Will not be using that. You really should disclose this!!!!
Bait & switch
I bought the carry on suitcase because it had tracking included only to find out once I received my order that there is an annual $139 subscription to use the tracking.
Rip Off
I was never informed that I had to pay $139 yearly prior to purchasing these devices. I am sick and tired of being taken for a ride by all these companies.
I am disappointed.
I am sure there are reasons but I placed my order with Nobl back on 2 May and I have yet to receive my order. I have checked the status of my order and as of 10 May it says that my order has shipped. However when I look at the tracking number they provided, UPS is still showing that the label has been created with no further updates. Shipping has been S-L-O-W….
Sentiment summary
88%
Positive (4-5★)
0%
Neutral (3★)
12%
Negative (1-2★)