Review Insights · App Store
Noom Weight Loss, Food Tracker
Noom, Inc. · 863,874 ratings · ★ 4.7
4.7
★★★★★
863,874 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"noom"
17 negative reviews mention this · 35% of all complaints
★★★★★ "Do not want "Seeds" or annoying popups. I want a tracker, as stated for your app: "Noom Weight Loss, Food Tracker". I DO NOT WANT a video game, which is what this has become since you added the idiotic "Seeds"." - not.ignignokt
2
"food"
12 negative reviews mention this · 25% of all complaints
★★★★★ "I miss the old app. I miss the old app :( logging food sucks now" - Tabitha Da
3
"weight"
12 negative reviews mention this · 25% of all complaints
★★★★★ "Do not want "Seeds" or annoying popups. I want a tracker, as stated for your app: "Noom Weight Loss, Food Tracker". I DO NOT WANT a video game, which is what this has become since you added the idiotic "Seeds"." - not.ignignokt
4
"been"
10 negative reviews mention this · 21% of all complaints
★★★★★ "Was Great and Now Worthless. This app sucks now. The app only cares about GLP-1s, freezes and glitches constantly, most previous features have been removed, and coaches have been replaced with AI. Don’t waste your money on this worthless app, it is not what it used to …" - Noom Sucks Now
5
"work"
10 negative reviews mention this · 21% of all complaints
★★★★★ "Not worth the membership fee. After all the great reviews I’ve read I decided to finally join. I was prescribed metaformin and did daily weigh ins, logged my meals and fitness guides. Didn’t work for me. Perhaps it’s just being in my 40s or maybe that it just didn’t wor…" - wheresmystuffguys
6
"calorie"
10 negative reviews mention this · 21% of all complaints
★★★★★ "Bad for so many reasons. I kept getting ads for this app so I tried it out. Immediately I’m bombarded with their internal advertising about their GLP-1 program and that should have already raised red flags for me. However, I continued with it as I wanted to know th…" - YikesonBikes2
7
"didn"
9 negative reviews mention this · 19% of all complaints
★★★★★ "Not worth the membership fee. After all the great reviews I’ve read I decided to finally join. I was prescribed metaformin and did daily weigh ins, logged my meals and fitness guides. Didn’t work for me. Perhaps it’s just being in my 40s or maybe that it just didn’t wor…" - wheresmystuffguys
8
"money"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Was Great and Now Worthless. This app sucks now. The app only cares about GLP-1s, freezes and glitches constantly, most previous features have been removed, and coaches have been replaced with AI. Don’t waste your money on this worthless app, it is not what it used to …" - Noom Sucks Now
9
"months"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Not worth the membership fee. After all the great reviews I’ve read I decided to finally join. I was prescribed metaformin and did daily weigh ins, logged my meals and fitness guides. Didn’t work for me. Perhaps it’s just being in my 40s or maybe that it just didn’t wor…" - wheresmystuffguys
10
"program"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Bad for so many reasons. I kept getting ads for this app so I tried it out. Immediately I’m bombarded with their internal advertising about their GLP-1 program and that should have already raised red flags for me. However, I continued with it as I wanted to know th…" - YikesonBikes2
11
"logging"
7 negative reviews mention this · 15% of all complaints
★★★★★ "I miss the old app. I miss the old app :( logging food sucks now" - Tabitha Da
12
"since"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Do not want "Seeds" or annoying popups. I want a tracker, as stated for your app: "Noom Weight Loss, Food Tracker". I DO NOT WANT a video game, which is what this has become since you added the idiotic "Seeds"." - not.ignignokt
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I miss the old app
I miss the old app :( logging food sucks now
Was Great and Now Worthless
This app sucks now. The app only cares about GLP-1s, freezes and glitches constantly, most previous features have been removed, and coaches have been replaced with AI. Don’t waste your money on this worthless app, it is not what it used to be.
Not worth the membership fee
After all the great reviews I’ve read I decided to finally join. I was prescribed metaformin and did daily weigh ins, logged my meals and fitness guides. Didn’t work for me. Perhaps it’s just being in my 40s or maybe that it just didn’t work. I was fully dedicated for 2 months and also quite all alcohol intake to make this work better. My rating is only based on my personal experience. I would not recommend this to my friends if they asked me.
Hella Buggy
I started candidacy for glp-1. I am supposed to have a message of my plan from my doctor and can’t find an option to view messages. There is no message icon on the app and when I follow the link on the email to view my plan it directs me to the App Store even though it is already installed. Frustrating!! I am on my third week of using glp 1 and have just been blindly “shooting from the hip” on how many units I am supposed to take. This sucks.
Garbage
Garbage
Do not want "Seeds" or annoying popups
I want a tracker, as stated for your app: "Noom Weight Loss, Food Tracker". I DO NOT WANT a video game, which is what this has become since you added the idiotic "Seeds".
Bad for so many reasons
I kept getting ads for this app so I tried it out. Immediately I’m bombarded with their internal advertising about their GLP-1 program and that should have already raised red flags for me. However, I continued with it as I wanted to know the “change your mindset about food” lessons. All I got was an arbitrary food rating system that not only was super inconsistent (like saying bananas was a “green” food while beans are a “yellow” food due to its higher calorie density even though bananas are about the same caloric density as beans) but as someone who had an ED for many years all it did was bring me back into the mindset where I would not even touch certain foods due to it not being a “green” food. The AI generated help was also pretty awful, basically saying my weight loss plateau was because I’m not eating enough “green” foods and that I should incorporate them in my diet. Unless you want to eat like a rabbit living off of spinach and arugula, anyone with a working body and a brain would know that’s impossible on a nutrition standpoint. Coaches were also super unhelpful not giving specific help on the questions you had. Most of the time, it sounded just as bad as the AI help or even worse like they’re just reading from a prompt. So if you want to spend money to obsess over food in an unhealthy manner, get advice that somehow is even worse than ChatGPT, and basically get the marketing that “oh this app is so good…..if you join our medication program!” then be my guest to spend an ungodly amount of money for the most terrible food tracking app I’ve ever used. If I can give negative stars on this I would
Free version destroyed
I’ve used Noom on and off for years and I’ve always been able to easily record weight, track food, see where I am on weight loss, but not anymore. The app now is very hard to use, what used to be as simple as possible has become multiple clicks. The free version at least no longer displays your calorie counter. Super disappointed, will be going to another app.
What?
Complete garbage. I’ve been hunting for a comparable app to replace MFP, this came up as a top-rated calorie tracking app.
Except you can’t track calories, only greens. At least for free. Apparently you can only track with the paid subscription? Stupid, what’s the point. Stop false advertising.
Except you can’t track calories, only greens. At least for free. Apparently you can only track with the paid subscription? Stupid, what’s the point. Stop false advertising.
Liars & theives
I signed up for a mandatory 3month period to try some of the meds. They made me sick & the doctor told me it would get better as my body got used to them. What a joke. I asked if I could cancel if it didn’t get better, they said yes & sent me several months worth of the meds knowing once they sent them I couldn’t get a refund. F these guys. The program is super basic & old school too, it’s like from my 90’s health class basic.
This app is like a pushy drug dealer now
The app itself works great and has helped me lose weight but ever since they started offering GLP ones I’ve made it clear several times that I’m not interested in that. I just want the calorie tracker app but still I keep getting bombarded with these ads. It’s fine if you want to use GLP ones, but when you’ve let the app know several times that you’re not interested and it keeps pushing you, it’s very annoying.
Issues
I really like most of the app but writing this to highlight some frustrating issues.
1. In the recipe section of the app, there are inconsistencies in serving size, etc. Just needs to be looked at and cleaned up
2. In the “ New for You Today” section, featured recipes have no calorie information at all and there is no way to log from the recipe. Neither is the recipe loaded into the Recipe section of the app. This really takes a wonderful feature “ New for You today” and makes it into a frustrating experience for subscribers. Any recipe featured should be loaded into recipes (which would enhance that offering) and have calories and log capability. Oversight that needs to be corrected!
1. In the recipe section of the app, there are inconsistencies in serving size, etc. Just needs to be looked at and cleaned up
2. In the “ New for You Today” section, featured recipes have no calorie information at all and there is no way to log from the recipe. Neither is the recipe loaded into the Recipe section of the app. This really takes a wonderful feature “ New for You today” and makes it into a frustrating experience for subscribers. Any recipe featured should be loaded into recipes (which would enhance that offering) and have calories and log capability. Oversight that needs to be corrected!
Used to be good
They’ve added mandatory gamification features like noises that go off that are really loud when you log your meal in a restaurant or public place, a seed contest, art breaks and other things that can’t be turned off. Don’t pay a dime for this app.
Not worth it
Don’t waste your money. You are paying them to mine your data. That’s all the bells and whistles are, and the rest could be achieved with a free calorie tracker and some self discipline.
Misleading
Unnecessarily confusing and difficult to navigate, filled with useless info to distract you from what you actually need to use to pause or update a subscription
One star is generous
Terrible tech support. No ability to pause/delay prescription delivery. Very disappointed. For the cost of this program I expected more
New update is terrible!
I've been using Noom for years, been able to lose and maintain weight on it long term. Now this recent update this past week makes me want to cancel my membership or throw my phone out the window. There are reward seeds, which are of no use, I can't manually change settings any longer such as manually change my step goal daily (this is the biggest deterrent), it randomly changed my starting weight and goal weight and keeps changing it, I can't make this new feature go away. Whoever came up with it should be fired and if Noom doesn't make this optional soon then I'm firing them after 6 years as a member.
Worthless app
I downloaded the app and then received an email saying I had a note from the doctor. Apparently you can’t click on the “open message” on a computer so I did it from the phone and got a blank page. There is no place on the app to get or give messages. How f’d up is that?! The email is a do not reply so I’m just supposed to wing it and wonder what the doctor said. That is just wrong on so many levels.
This app sucks
When I had enough seed it’s did not give me a gift card and there’s no way to contact them. Don’t get it
Not for meds
The tracker is fine, not the best at finding restaurant foods and the feature where you take a picture of your plate works better on other sites. The real problem is Noom med - the help-1 prescription feature. I interacted with 3 different NPs, each of them was extremely unhelpful. They did not look at my chart and they asked for documentation that I was not prepared ahead of time with. For example, if I'd known in advance that they wanted my most recent labs, I would have had them available right then. When I asked questions about the process or program they seemed confused.
Deceptive
I signed up for the app with my husband. Plan for both of us was .50 for a one week trial
After one week basic plan will be charged at 338.00/10 months, healthy aging 29.00/10 months and premium 74.25/10 months
We like the app and it was pretty cool that my husband a plan together they didn't offer this before.
The problem is on the day that I signed up for the plan I logged in and they offered me a discount. They said we will refund your $.50 trial that you paid immediately today. I would pay pay $253.50 instead of the $338. A savings of 25%.
I accepted that and expected a charge right away on my PayPal. That didn't happen.
So for two days now, I have been trying to find somebody to help me. I have been getting all sorts of discount offers like 20% off of a basic plan if you take your husband off. This makes absolutely no sense. Why would I take my husband off of a plan that we both want to work with. Somebody else said he he's gonna try to help - he's a supervisor but he has to escalate it because it might be a glitch in their system.
All I know is that for Noom they are offering many different prices and almost feel like they are doing something questionable with the pricing.
There's no upfront pricing when you go and look at Noom anywhere. Buyer beware. I enjoy the program. I lost a lot of weight on the program but this runaround with the pricing is just crazy.
I got Noom for $99 when I first signed up several years ago -?I left because every single time I renewed, the price went up.
After one week basic plan will be charged at 338.00/10 months, healthy aging 29.00/10 months and premium 74.25/10 months
We like the app and it was pretty cool that my husband a plan together they didn't offer this before.
The problem is on the day that I signed up for the plan I logged in and they offered me a discount. They said we will refund your $.50 trial that you paid immediately today. I would pay pay $253.50 instead of the $338. A savings of 25%.
I accepted that and expected a charge right away on my PayPal. That didn't happen.
So for two days now, I have been trying to find somebody to help me. I have been getting all sorts of discount offers like 20% off of a basic plan if you take your husband off. This makes absolutely no sense. Why would I take my husband off of a plan that we both want to work with. Somebody else said he he's gonna try to help - he's a supervisor but he has to escalate it because it might be a glitch in their system.
All I know is that for Noom they are offering many different prices and almost feel like they are doing something questionable with the pricing.
There's no upfront pricing when you go and look at Noom anywhere. Buyer beware. I enjoy the program. I lost a lot of weight on the program but this runaround with the pricing is just crazy.
I got Noom for $99 when I first signed up several years ago -?I left because every single time I renewed, the price went up.
Noom Med
Bad experience. The meds work but the customer service is horrible. They have 4 different channels within the app and sometimes they point you to an email as well - the people on the email will point you back to the app who will point you to the email and so on. Nobody knows anything about the product or supports any issues.
Dangerous service
I have never written a review of an app, but my experience with Noom was so awful, I feel compelled to so that others are warned. Noom provided me with inaccurate information many times (dangerous since I had a prescription with them) and overcharged me. There is no one to speak to in person, and it took many messages when something serious occurred to get a proper response. It is egregious that they are allowed to provide prescriptions since no one on their client care or customer service team is able to provide accurate information. Only the doctor was helpful.
Ripoff
They do not send meds on time, charge you and then make impossible to get in touch with anybody to rectify the situation. 0 stars
Paywalled their calorie tracker
I used to love it, they used to offer an awesome calorie tracker and limited it so it’s paywalled impractical. Sketchy data practices.
Can’t figure out how to delete my account/data - they can spam me but my email isn’t working w the password reset.
Sad to see a great app/service fall into the dark side of user patterns and arbitrary limitation of the free tier.
Can’t figure out how to delete my account/data - they can spam me but my email isn’t working w the password reset.
Sad to see a great app/service fall into the dark side of user patterns and arbitrary limitation of the free tier.
Free App Disappointing
I’ve been using Noom for 6+ years and paid for subscriptions which I enjoyed, yet during times when I didn’t need a paid subscription, the free version was a great support system to let me keep tracking my weight, my meals/calories, and my steps. Very disappointed that the new version doesn’t allow me to keep logging my daily weigh ins, that I cannot type in my food journal, and does not show me calorie tracker. You’ve sidelined a group of people who listened to the education and continue to use the app as a good habit, and you took away access to my data that I’ve been using to maintain a healthy and active lifestyle. I’m disappointed that now those basic features are now behind a very expensive subscription with more bells and whistles than needed this time. Bring back the basic free features!
What a joke
I tried Noom Med (the app plus compounded semaglutide/GLP-1) and it was an awful experience. They hooked me with an affordable first month and then $268/month for 3 months, but they take payment up front (3 months in one payment), and once they have your money they abandon you. I was having side effects and the doctor would take days to respond to my questions about what to do/dose adjustments. The app was okay, kinda glitchy, and felt more AI than personal. I don’t recommend.
Poor quality all around
I had done compound semaglutide through a compound pharmacy directly and loved it. Wanted to try this company for the convenience. Do not waste your money! It did not work and is super hard to cancel
Please do better.
This app is the worst. It doesn’t play well with other apps. It glitches and freezes ALL THE TIME. It doesn’t recognize some of the most common foods.
They ruined the app
Used to be easy to use now the new and improved version is hard to use and you spend a lot of time trying to just enter information and trying to find the place to enter info. The menus are not user friendly
Stops working correctly
I loved this app until it stopped working correctly. Now I paid money for something worthless that doesn’t work. I would happily change this review if someone gets back to me with an answer that works or a refund.
Disappointed
“Psychology based” so long as your answers to quizzes fit the ones they provide, I guess.
I am currently at a fairly healthy weight, but I’m struggling with an impulse control issue. Given that Noom talks about using psychology to address eating patterns, I figured I’d give it a try. I deleted it before the free trial period ended.
First, it threw me off to be offered probiotics before the app knew anything about me. I guess it just assumes everyone should be buying that product. I don’t need it, so it felt like a profit center more than sound nutritional advice.
The bigger issue was that the app didn’t give me the opportunity to adequately explain my situation. My impulse control issue is related to ADHD. I’ve always struggled with it, but I was just diagnosed as having ADHD about 18 months ago. Unfortunately, I’m allergic to the stimulants that best treat ADHD. I’m currently on a non-stimulant prescription. It’s nowhere near as effective, and I’m back to having frequent evening binge eating sessions. I was hopeful Noom would help me address this behavior and give me workable solutions.
The first issue came up with the quizzes. I encountered questions for which none of the given answers were even close, and there was no option to choose “other” or to write my own answer.
I tried to use the help function. I got the AI bot. It asked me to upload a screenshot. I am a competent iPhone user, and I could not find a way to upload a screenshot. The bot told me it would connect me with a coach. I waited several minutes. I then replied “I can’t keep waiting on a response as I have other things I need to do.”
I tried again, but I ran into the same issue with quizzes. Same runaround with the bot.
Several days later, I found a bunch of emails in my junk mail folder. Tech support had contacted me by email. I didn’t know they had, so I didn’t go looking for an email.
I replied even though I’d already deleted the app. I explained my situation with the quiz answers that are available didn’t match my situation at all, and that the bot wanted me to upload a screenshot but I couldn’t see how to do it. They replied, telling me that sounded like something that needed to be addressed by a coach…
I imagine the stock answers the app allows a user to choose work for the majority of people. I’m not one of them, though.
I am currently at a fairly healthy weight, but I’m struggling with an impulse control issue. Given that Noom talks about using psychology to address eating patterns, I figured I’d give it a try. I deleted it before the free trial period ended.
First, it threw me off to be offered probiotics before the app knew anything about me. I guess it just assumes everyone should be buying that product. I don’t need it, so it felt like a profit center more than sound nutritional advice.
The bigger issue was that the app didn’t give me the opportunity to adequately explain my situation. My impulse control issue is related to ADHD. I’ve always struggled with it, but I was just diagnosed as having ADHD about 18 months ago. Unfortunately, I’m allergic to the stimulants that best treat ADHD. I’m currently on a non-stimulant prescription. It’s nowhere near as effective, and I’m back to having frequent evening binge eating sessions. I was hopeful Noom would help me address this behavior and give me workable solutions.
The first issue came up with the quizzes. I encountered questions for which none of the given answers were even close, and there was no option to choose “other” or to write my own answer.
I tried to use the help function. I got the AI bot. It asked me to upload a screenshot. I am a competent iPhone user, and I could not find a way to upload a screenshot. The bot told me it would connect me with a coach. I waited several minutes. I then replied “I can’t keep waiting on a response as I have other things I need to do.”
I tried again, but I ran into the same issue with quizzes. Same runaround with the bot.
Several days later, I found a bunch of emails in my junk mail folder. Tech support had contacted me by email. I didn’t know they had, so I didn’t go looking for an email.
I replied even though I’d already deleted the app. I explained my situation with the quiz answers that are available didn’t match my situation at all, and that the bot wanted me to upload a screenshot but I couldn’t see how to do it. They replied, telling me that sounded like something that needed to be addressed by a coach…
I imagine the stock answers the app allows a user to choose work for the majority of people. I’m not one of them, though.
So Disappointing!!
Thankfully, I only signed up for one month a week ago. I have yet to be able to log food as the Dashboard is non-existent. I have asked their Help which is posted, but the no Dashboard still persists. I give up!!
Very frustrating to use
In some of the lessons there are suggestions to look up and find foods that are healthy to eat more of, and seem to imply you should bookmark them for later so you don’t forget. But there is no way to do so.
There are workout videos on the app and filters to look for workouts based on intensity, workout equipment, area to focus on, etc. But they don’t work. And after clicking to look at the details of one workout, all the filters are gone and you have to start over. (I tried asking their ai bot and it eventually told me to report the issue from the FAQ page. But the links it provided were all non-functioning links)
If you want to add a recipe so you can easily track eating it later, you have to first go in like you are going to track a meal now. And if you have added a number of items but swipe the wrong way, you’ll loose everything and have to start over again.
While some of the information in the lessons seems very sound, there are some things that I wouldn’t trust without double checking a reputable source. It’s possible I learned or remembered things incorrectly, but since I don’t know the credentials and work/research history of their doctors, they may know every well what they are talking about. But I don’t know.
Trainer guidance is super vague and not particularly helpful either.
There are workout videos on the app and filters to look for workouts based on intensity, workout equipment, area to focus on, etc. But they don’t work. And after clicking to look at the details of one workout, all the filters are gone and you have to start over. (I tried asking their ai bot and it eventually told me to report the issue from the FAQ page. But the links it provided were all non-functioning links)
If you want to add a recipe so you can easily track eating it later, you have to first go in like you are going to track a meal now. And if you have added a number of items but swipe the wrong way, you’ll loose everything and have to start over again.
While some of the information in the lessons seems very sound, there are some things that I wouldn’t trust without double checking a reputable source. It’s possible I learned or remembered things incorrectly, but since I don’t know the credentials and work/research history of their doctors, they may know every well what they are talking about. But I don’t know.
Trainer guidance is super vague and not particularly helpful either.
🤢Sick Day.
I’d like a emoji 🤢 to show a sick day. It would explain when I’m not walking or eating much.
Loss and gains
I am at 4 weeks and weight is a yo yo
Mental nightmare
Mental nightmare
Seeds???
I love Noom and it has made a big difference in my life and health habits. But the new update does not make any damn sense. What do virtual “seeds” have to do with anything and why can’t I opt out? This woukd be an easy 5 star rating, but I’m afraid this is the beginning of ruining a great app
Difficult to use, poor support
I wish you could customize this app to only show the features you want. There’s way too much stuff in there that I have no interest in using and it makes the app difficult to navigate. To make matters worse, they are always shoving these features in my face with pop ups and the app will freeze until I either click on the pop up or entirely close out the app.
Support is also non existent. I can’t get my meds because the check in feature isn’t working and no one will respond. For $300 a month, I expect better. Will be cancelling.
Support is also non existent. I can’t get my meds because the check in feature isn’t working and no one will respond. For $300 a month, I expect better. Will be cancelling.
Please get rid of haptics!
While Noom has come a long way, the inability to override haptics via Noom and iPhone settings is extremely annoying. The vibrations when logging anything are jarring. While some might view this as minor, I feel when paying for an app, we should have control of these things.
Another point of annoyance- the inability to scan labels when adding recipe ingredients. Scanning is available for logging. Why not for recipe building?
After briefly trying Noom Med twice (under a different account), and being assigned two different coaches, there was a glaring difference: one coach reached out often. The other didn’t reach out for 10 days. Inconsistency for this feature was glaring.
Food color look up: You can scan a barcode or type in a food and see the same food entered as every color. It’s frustrating and not helpful.
Price: each time I have been on Noom, pricing is always inconsistent. Sometimes I’m charged monthly, sometimes several months all at once. Sometimes there are discounted pricing, sometimes not. When canceling, I’ve been offered a lower rate to stay- why not offer the lower rate to begin with?
Another point of annoyance- the inability to scan labels when adding recipe ingredients. Scanning is available for logging. Why not for recipe building?
After briefly trying Noom Med twice (under a different account), and being assigned two different coaches, there was a glaring difference: one coach reached out often. The other didn’t reach out for 10 days. Inconsistency for this feature was glaring.
Food color look up: You can scan a barcode or type in a food and see the same food entered as every color. It’s frustrating and not helpful.
Price: each time I have been on Noom, pricing is always inconsistent. Sometimes I’m charged monthly, sometimes several months all at once. Sometimes there are discounted pricing, sometimes not. When canceling, I’ve been offered a lower rate to stay- why not offer the lower rate to begin with?
Recent changes are not beneficial
I recently upgraded to version 14.12.0 and was met with some substantial changes to the app that I don’t really like and are making it less usable for me. The gamification via seeds is slow, disruptive, and doesn’t make any sense. The update also reset a 650+ meal streak that I had going. Which was very motivational for me as I’m sure you can imagine. In addition to that, the app update appears to have reset when I will get my next treat day. Also not incredibly motivational.
I’d like to also say that I was loving this app prior. I’ve lost over 40 pounds, I literally use it every day, and I loved it up until this update. I would’ve given it five stars. Now I’m just frustrated, Noom hasn’t updated any of the health articles to align with the new functionality, so I can’t even figure out what’s going on. Their support/help indicates that coins still exist, all I see are seeds (which are again incredibly annoying).
I’d like to also say that I was loving this app prior. I’ve lost over 40 pounds, I literally use it every day, and I loved it up until this update. I would’ve given it five stars. Now I’m just frustrated, Noom hasn’t updated any of the health articles to align with the new functionality, so I can’t even figure out what’s going on. Their support/help indicates that coins still exist, all I see are seeds (which are again incredibly annoying).
Subscription only now
I revisited Noom after a hiatus to try and balance my caloric intake. Now you can only enter food and weight for the current day. You cannot view your previous meals in detail. The help chat has no information and told me they were unaware (you should be able to do this) but could not help me further. They suggested I delete and redownload the app, which I did and it still doesn’t work. Disappointed and now looking for a different app to track my calories. I am super bummed since this app helped me lose 25 lbs 5 years ago.
Not worth paying for
I tried Noom two years ago. I appreciated some of the concepts and especially the accountability of logging food.
Some of the lessons were borderline offensive or just lost me because the wording was too folksy and talking down to their customers. Plus I almost never had time to look at them until after midnight, which was not the end of my day.
The food logging became a real hassle with lots of popular brands and items not in the database or in there but incorrect. They were happy to have paying customers do their work for them by manually logging information which the system then deleted, EVERY TIME. I had to constantly re-enter items that I had frequently and didn’t have time to do that every time. Plus they lumped all higher fat foods together so avocado was in the same food category as Twinkies. Ridiculous. The system was also extremely unforgiving with spelling and names. Another hassle.
It also forced me to send Noom emails to friends or family but no one wants to get those emails lol. That was so dumb and another hassle.
I didn’t agree that daily weigh-ins desensitized members to being weighed. It’s excessive and wastes time.
It also did not work to transfer my steps and exercise from another app.
I lost a quarter of my goal and quit Noom after about 4 months because it was too annoying and I felt it focused too much on calories and eating certain foods. They had some good information but it got lost in the tedium of the rest of the app. You don’t need to pay a bunch of money for that information.
I see they’re now cashing in on the GLP-1 craze. SO MUCH FOR THEIR TAGLINE ABOUT JUST CHANGING YOUR RELATIONSHIP WITH FOOD.
Some of the lessons were borderline offensive or just lost me because the wording was too folksy and talking down to their customers. Plus I almost never had time to look at them until after midnight, which was not the end of my day.
The food logging became a real hassle with lots of popular brands and items not in the database or in there but incorrect. They were happy to have paying customers do their work for them by manually logging information which the system then deleted, EVERY TIME. I had to constantly re-enter items that I had frequently and didn’t have time to do that every time. Plus they lumped all higher fat foods together so avocado was in the same food category as Twinkies. Ridiculous. The system was also extremely unforgiving with spelling and names. Another hassle.
It also forced me to send Noom emails to friends or family but no one wants to get those emails lol. That was so dumb and another hassle.
I didn’t agree that daily weigh-ins desensitized members to being weighed. It’s excessive and wastes time.
It also did not work to transfer my steps and exercise from another app.
I lost a quarter of my goal and quit Noom after about 4 months because it was too annoying and I felt it focused too much on calories and eating certain foods. They had some good information but it got lost in the tedium of the rest of the app. You don’t need to pay a bunch of money for that information.
I see they’re now cashing in on the GLP-1 craze. SO MUCH FOR THEIR TAGLINE ABOUT JUST CHANGING YOUR RELATIONSHIP WITH FOOD.
Was Perfect… Until They Added the Subscription
I have been on Noom since 2018 and have been able to lose much weight with their calorie tracking feature. I recently redownloaded the app, and found out now you have to pay ≈$200 every 3 months to use the program. Who has that kind of money? I only want to use the app for the calorie logging feature, and now it costs so much. It is inaccessible for those unable to pay. Other calorie logging apps are not nearly as well organized as Noom, which is why I am not reviewing 1 star. This app is great, but now it is no longer a helpful program, and rather a commodity being sold.
App should track across multiple devices
I’ve diligently been using your App since March 5. On upgraded my iPhone on April 1 and all data and Apps from my old device migrated successfully to my new iPhone EXCEPT my Noom data. Your technical support team advises that this has been an issue when someone changes devices in the middle of their membership and there is reportedly nothing that they can do. My daily history cannot be restored, so I lost one month of diligent daily recording. Curiously, your App didn’t lose my payment information….and when the next subscription payment will be due. Your technology is quite disappointing.
Bloatware
It used to be a great app. And it still could be, if you can tolerate all the animations and extra bloat. Ironically, for a weight loss app, it’s become a bit bloatware itself.
If there were an option to subscribe to a stripped down version focused just on food tracking, I’d sign up in a heart beat. I don’t need the animations, I don’t need to redo the course, and I don’t need ll the extra fluff. I just want a clean, simple way to track what I eat, because that part of the app is genuinely the best I’ve used!
If there were an option to subscribe to a stripped down version focused just on food tracking, I’d sign up in a heart beat. I don’t need the animations, I don’t need to redo the course, and I don’t need ll the extra fluff. I just want a clean, simple way to track what I eat, because that part of the app is genuinely the best I’ve used!
How the mighty have fallen
I’ve used the program before and was great but it seems to have gotten too big for the developer and team to keep up with. Meal logging is frustrating at best, imposible at worst. They rely on users to populate the food list but it’s almost always inaccurate. When I voice this the answer is “ we know it can be frustrating, but try entering items yourself”. Not helpful.
Meh
Really unimpressed - glad I didn’t pay for it (insurance covered it). The color coding based just on calorie density seems like a very one-dimensional approach. The worst part, by far, is the food logging system - the database is really lacking, and trying to add something yourself to use again the future is just terrible. Describing the meal is worthless (describe a chicken meal from a restaurant, etc., something common even, and it tries to put that you’re eating an entire chicken). It tries to motivate you and talks about having difficulty with the program that manifests in not logging meals or going to the app, but I’m not using the app as much because I dread trying to use the meal log.
Step count does not work
All of a sudden the step count stopped working. The step goal is set at 5000 however it posts as 0. As of now the app shows 0/0 steps. Everything else works fine, but the step option does not. Very frustrating.
Sentiment summary
93%
Positive (4-5★)
4%
Neutral (3★)
3%
Negative (1-2★)