Review Insights · App Store
noon Shopping, Food, Grocery
noon E Commerce · 326,351 ratings · ★ 4.5
4.5
★★★★★
326,351 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
7 negative reviews mention this · 20% of all complaints
★★★★★ "No refund item didn’t mention. So much scared this service" - jitkalaylayy
2
"order"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Don’t trust on noon. I order my food from noon app. They deduct my 44 Dhs. I cancle my order bcz I put wrong location so I cancel my order.they don’t refund me nd don’t deliver my food also on my new location. It’s totally fraud. So don’t order any food from no…" - Singh Chauhan
3
"customer"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Be aware of fake items. Be aware of item you purchase. This is the 3rd time I ordered from them and this time happened to be a fake item and the customer service did not refund or did anything! Unlike other competitors which they actually care!" - Turkiq88
4
"customer service"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Be aware of fake items. Be aware of item you purchase. This is the 3rd time I ordered from them and this time happened to be a fake item and the customer service did not refund or did anything! Unlike other competitors which they actually care!" - Turkiq88
5
"delivery"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Racism. I was called a monkey by one of the delivery guys, He called me a monkey I’m black so I find that very disrespectful and rude I’m gonna be pasting his number here (+20 114 324 1784) And all of y’all delivery people Needs to do better. …" - Fayemo alya
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Bad application
Not secured application it doesn’t have my card saved yet It started deducting from me 4 dhs in the beginning then it started deducting 29.99 dhs twice a week and im not subscribed to anything and when i left a complain they simply answered Not our mistake!!! Once i deleted the app the deductions stoped. Once i downloaded the app again to search for something i got deduction directly 29.99 !!!!!!!
How is this not their mistake??! This is stealing money !
How is this not their mistake??! This is stealing money !
Don’t trust on noon
I order my food from noon app. They deduct my 44 Dhs. I cancle my order bcz I put wrong location so I cancel my order.they don’t refund me nd don’t deliver my food also on my new location. It’s totally fraud. So don’t order any food from noon.If you want order any food so you order directly from restaurants.
.
الاسعار فلكيه ومنها سعر التوصيل
وخاصية الاسترجاع شبة معدومة عندهم.
وخاصية الاسترجاع شبة معدومة عندهم.
No refund item didn’t mention
So much scared this service
what does valid mean?
and you almost broke my glass
Advertises vape and other harmful, degenerate products on the main page!!
Advertises vape and other harmful, degenerate products on the main page!!
تعامل نون معك
كل مرة اطلب منهم يجيني الطلب ناقص او تالف و لما اطلب ارجعة يقولون اية و يسحبون عليك صارلي أربع اشهر أطالب با الإرجاع و لا رجعو و خدمة العملاء سيء
Be aware of fake items
Be aware of item you purchase. This is the 3rd time I ordered from them and this time happened to be a fake item and the customer service did not refund or did anything! Unlike other competitors which they actually care!
Unprofessional
Unprofessional drivers and lie about delivering items! Drivers keep calling and texting for provided information! I do not you use this application at all.
Worst app
Most confusing!! You want noon minutes they show you noon express or another service!!
التوصيل على المزاج! من أسوأ التطبيقات والمواقع
تتبع الشحنة يظهر بأن التوصيل لم يتم بسبب عدم تمكنهم من الاتصال! والمشكلة بكل مرة يتم محاولة التوصيل بعد الساعة ١١ ليلا! هل هم بكامل وعيهم لتوصيل الطلبات قرب منتصف الليل؟!! للأسف توقعت الكثير من نون ولكن باعتقادي الوضع للأسوأ.
It is bad to be Arabic and moslem and support Israel.
Muhammad Al-Abar's support for the Jews
Racism
I was called a monkey by one of the delivery guys,
He called me a monkey
I’m black so I find that very disrespectful and rude I’m gonna be pasting his number here (+20 114 324 1784)
And all of y’all delivery people
Needs to do better.
So ignorant and they got no patience
He called me a monkey
I’m black so I find that very disrespectful and rude I’m gonna be pasting his number here (+20 114 324 1784)
And all of y’all delivery people
Needs to do better.
So ignorant and they got no patience
للاسف خدمة متعبه وغير واضحين
للاسف غير واضحين في عروضكم تقولون اشترك ولك مميزات وخصومات واخرتها بنفس السعر عند الدفع ولا يوجد خصم اضافي ولا مميزات تذكر ولا حتى خدمة عملاء مثل المواقع الاخرى تهتم كله كلام فاضي للاسف نلغي تطبيقكم نهائي بلا رجعه
موقع سيء
من أسوء المواقع لا أنصح أ د بالشراء من عندهم
رسوم مخفية!!
اذا طلبت، يدفعونك 6 ريال زيادة على كل طلب حتى اذا كنت مشترك عندهم!!! حسبي الله ونعم الوكيل
Can’t change address
I want to change address
Delivery charges
Hello there, the items 83 dirham and the delivery service 11 and shipping service 8 dirham so what is the difference between shipping service and delivery delivery service?
حطيت نجمة عشانهم مارجعوا حقي
عندي 100 ريال اغراض ماستلمتها وباقي مارجعت فلوسي
داعم للصهاينه
للأسف تطبيق نون داعم للكيان الصهيوني و العبار مالك الشركه اهان أهل غزه على الهواء مباشره
تطبيق احتيالي خايس نصب
اذا دفعت شي لاتحلم ترجع لك الفلوس يحطوها تندهم لازم تشتري منهم نصب واحتيال
Unprofessional
Don’t order from them
Very bad customer service
They promote defective products and not following returns policy
No offers
ما فيه خصم
Horrible Service
I wouldn’t use this app if my life depended on it. Very bad customer service, very bad delivery times and absolutely horrible with food deliveries. They show a time, but you have to add 30-40 minutes to that time so you will always get your food late and cold.
Worst customer service ever
I usually ordered food in USA different apps and always listen to my request ,but this app here in uae very bad customer service with zero English speaking,understanding ,very bad how to handle cases ,blame customers not restaurants or drivers if I would I’ll leave minus review not even a one star
I ordered and they changed the guy is gonna get me my order and I still didn’t get it
Bad
اسوأ مكان ممكن تشتري منه حاجه
مندوبين شحن منتها قلة الزوق - منتجات تالفه - طلبات استرجاع بطيئة جدا لا تتم ب سهوله نهائي مماطله لا تتوقف للاسترجاع
This is the worst delivery app ever
I’m just trying to buy some bread it said 5 dirham then I try to order it becomes 17 DIRHAMS LIKE I JUST WANT BREAD and all the fees they have fees for everything fees for delivery fee for popping last night fee for breathing like what? So it’s 1/5 stars
خدمة سيئة
فاشل
منزل حمزه الكاهلي
طلبت الاوردر وفجاه لغو الطلب
طلبت منهم لوجود خصم بطاقة الراجحي ائتمانيه ولم احصل عليه مالحل
انا طلبت لي ومعلن انه لك خصم من بطاقة الراجحي ائتمانيه ولم اجد الخصم بعد الشراء
مكه
الكوبونات غير فعاله والاسعار مرتفعه
🥀
مو اصلي اغلب الاشياء، حلو كان قبل أسعاره حلوه واصلي ومناسبة وفيه أشيا كثير، ذحين صار زي علي إكسبرس ٨٠٪ من الأشياء مو اصليه وتقليد
عروض وهميه
يحطون كوبونات و إذا جيت ادفع في الاخير يتغير و يقول غير البطاقه، جربت بطاقتين نفس الكلام و كنسلت ما اشتريت لأني ما أعجبني حركة الإيهام بالخصومات
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
9%
Negative (1-2★)