Review Insights · App Store
Norton VPN - Fast & Secure
Gen Digital Inc. · 120,220 ratings · ★ 4.4
4.4
★★★★★
120,220 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"connect"
9 negative reviews mention this · 18% of all complaints
★★★★★ "VPN. Vpn interferring with internet connection." - Tunaman214
2
"working"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Not for iPad anymore. Stopped working on iPads, none of their advice is helpful. They just get an iPad and try it out." - Willbill6272
3
"connection"
8 negative reviews mention this · 16% of all complaints
★★★★★ "VPN. Vpn interferring with internet connection." - Tunaman214
4
"update"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Latest update not working. I wish I could send a screenshot, but I can no longer log into VPN. I have cancelledmy subscription which was annual so technically I’m still paying, but I guess I need another VPN service cause no longer access this one." - cmurf67
5
"internet"
7 negative reviews mention this · 14% of all complaints
★★★★★ "VPN. Vpn interferring with internet connection." - Tunaman214
6
"norton"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Unusable. Can’t connect to internet when Norton VPN is on. Distort get someone from Northrop help. Very frustrating." - Fan Libby
7
"work"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Not for iPad anymore. Stopped working on iPads, none of their advice is helpful. They just get an iPad and try it out." - Willbill6272
8
"error"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Latest update broke. Just like the other 1-star reviewers the latest update logged us out. It required you to re-setup the app. None of the guidance in the chats and none of the online steps make it work. Same message: “Setup Error. We are currently unable…" - SchroederTN
9
"subscription"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Latest update not working. I wish I could send a screenshot, but I can no longer log into VPN. I have cancelledmy subscription which was annual so technically I’m still paying, but I guess I need another VPN service cause no longer access this one." - cmurf67
10
"turn"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Slows my iPad down to the speed of a brick.. I really dislike this app. It slows or even stops pages from loading. I sometimes need to turn it off to get a page to load. Not impressed at all!" - Billy Bob Brewbaker
11
"service"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Latest update not working. I wish I could send a screenshot, but I can no longer log into VPN. I have cancelledmy subscription which was annual so technically I’m still paying, but I guess I need another VPN service cause no longer access this one." - cmurf67
12
"keeps"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Crash or freeze. The recent update has caused the app to disconnect and it won’t let me log in. It keeps saying the error is regretted. I am paying for service that i am not getting." - More stickers
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not for iPad anymore
Stopped working on iPads, none of their advice is helpful. They just get an iPad and try it out.
VPN
Vpn interferring with internet connection.
Latest update not working
I wish I could send a screenshot, but I can no longer log into VPN. I have cancelledmy subscription which was annual so technically I’m still paying, but I guess I need another VPN service cause no longer access this one.
Unusable
Can’t connect to internet when Norton VPN is on. Distort get someone from Northrop help. Very frustrating.
Latest update broke
Just like the other 1-star reviewers the latest update logged us out. It required you to re-setup the app. None of the guidance in the chats and none of the online steps make it work. Same message: “Setup Error. We are currently unable to setup VPN.”
Obviously Norton broke it in the latest update and needs to publish a fix ASAP.
Probably switching to Nord.
Obviously Norton broke it in the latest update and needs to publish a fix ASAP.
Probably switching to Nord.
Crash or freeze
The recent update has caused the app to disconnect and it won’t let me log in. It keeps saying the error is regretted. I am paying for service that i am not getting.
Not working all of the sudden
Your app which I have an active subscription for suddenly stopped working and will not connect. My internet works fine and other apps work fine except yours
No longer works , errors
Logged me out and will not let me log back in . Contacted support with no help . Keeps giving errors . Will have to cancel because I need this working and it does not will be getting Nord VPN instead
Setup Error
Was working fine until latest update. Now I get a “setup error” and it no longer functions. Waiting on an update to fix this bug. I will not renew if not fixed.
License
I cannot sign into my app because it’s saying I have no incense’s available but my subscription doesn’t end till October, I’ve only used it on my current phone, can someone help
Do not get this
This is a fake scam app. Its not Norton. You cant cancel your free trial without blocking the transaction with your bank. No customer support, no way to contact anyone
Connection problems
Unable to connect to VPN for days. Very unreliable.
Technical issues
I could not view premium videos and it asked me for my ID when the VPN is supposed to overpass that.
Why even use it
Never wants to connect, never stays connected. The massive amount of time I spend with poor connection issues despite my awesome internet speed on devices that don’t need a vpn someone could have stolen my identity a million times.
Not worth it
Fails WAY TOO OFTEN. nearly always goes to settings like its first install. Not worth the hassle, I don’t use the social platforms suggested for contacting them
June 3 update cripples app. VPN says offline, yet safari can find espn a site I never go to, is AI writing this slop?
June 3 update cripples app. VPN says offline, yet safari can find espn a site I never go to, is AI writing this slop?
Support Sucks
Contacting support is a joke. You can spend hours using the online "support" and still not get any useful info.
Problems
The app doesn't work. It keeps flashing and stating can't connect to server.
VPN issues iPhone
Been fighting with VPN issues for 5 days. the service is for VPN
Scam
They will continue to charge you after canceling subscription with Apple , huge scam
90% sure this was the reason why my phone started to act terrible.
I downloaded this app and used the free trial for LESS THAN 24 HOURS and not only did it constantly try to make me use it (EVEN WHILE I TRIED TURNING IT OFF), but other apps’ performances TANKED after I tried downloading it. I eventually tried to delete it, but I’m pretty sure it gained sentience right before I was about to unsubscribe from it. Literally every single app wouldn’t open, and it basically froze me in my lock screen when I turned off my phone that I was starting to think my phone became a glorified paper weight. The only reason why it was eventually fixed was because my on-screen home button started to work again (except very laggy) and I reset my phone using it. 0/20, wouldn’t download just to evade Texas’ porn ban ever again.
Auto-Connect Failing
Since the recent update, there are numerous times the VPN fails in the background. When I restart the device, I have to manually restart the VPN, and at times, the Kill Switch isn’t working to block traffic without VPN on. This makes the VPN effectiveness poor. The app needs a new update to fix these issues.
Doesn't work
this app is not working on my phone. I tried several times to get it to work and it still doesn’t do anything.
Weird Issue
The Norton 360 does not seem to know my Norton VPN app has my VPN on it keeps telling me to connect to the VPN
Awful
Interrupts important things I need to work on
Intrusive
The VPN connects without being needed and without warning.
Error 2061
The subscription you are trying to use to activate your product is not valid for your region. (2061). I bought a license and waited to use, then you want to use it and you get the same error, not matter if you are in USA or MX
VPN IS DESTROYING MY INTERNET CONNECTION
I can not keep an internet connection since I got this VPN and it’s driving me insane. I can’t watch YouTube in the evenings who’s the main reason I even use my IPAD. I look forward to seeing the people I follow every evening. I really look forward to it. When I sit down ready to enjoy my shows, they buffer then just stop no internet connection. It took me over a week to figure out that was the reason. At first I just disconnected in the little pull down box, but it would just reconnect itself immediately. I also immediately disconnected it. So, then,whichever device I was on, and I played this game of back and forth until it would stay off long enough for me to watch something. Then i would look up at the server line and it had POPPED BACK ON!!!
So then i try disconnecting in settings and it just comes right back. And it’s the exact same thing no difference. If I can’t get a resolution I will cancel the entire service. This is ridiculous. And I’m not going to pay for the privilege of being made miserable. I can get that for free. Or at least a hell of a lot cheaper.
So then i try disconnecting in settings and it just comes right back. And it’s the exact same thing no difference. If I can’t get a resolution I will cancel the entire service. This is ridiculous. And I’m not going to pay for the privilege of being made miserable. I can get that for free. Or at least a hell of a lot cheaper.
No help Available
Trying to install but no luck and no one to call
It charged me
It said free trial , I tried and wen to use it but couldn’t then I cancel it and it said it charged me 30 and it ends until 2027
Dont waste your money
Always a connection error.
VPN not working
Says retry error acured.
7-Day Free Trial, huh?!
I downloaded the app last night, created an account, went to bed thinking I had seven days to “try it out” before deciding whether to subscribe. Oh nah… Boom… got a text from my bank before sunrise that I was already charged for a year’s subscription!
I have a message into you about this - will you be replying? Because I would like a refund please!
I have a message into you about this - will you be replying? Because I would like a refund please!
Terrible
It constantly disconnects
Look elsewhere
It’s a dysfunctional app that constantly disconnects reconnects so interrupts your connection and slows down. It’s not worth to pay a penny for it
Over charged
I have been charged for 3 subscriptions. One has expired but I have 2 left. Although the BPN is no longer available. I have Life lock 360 and Identity. But my VPN is saying I need to pay for it.
“Manually Turn on EVERY time!”
&@@!!,:,!&@
Frustrated
I bought the Norton VPN standard. Then I bought the Norton 360. 360 comes with VPN. I’m trying to cancel VPN so I never get automatically charged again. Why should I be charged for both when 360 covers both? I’m not able to take care of this issue because you cannot contact anyone. Customer service is terrible. I don’t recommend Norton because of this very basic issue.
Connection Issues
Keep experiencing connection issues. Turn off Norton VPN and it goes away.
VPN
VPN is not staying connected
What happened to Norton?
They used to be great. I can’t believe how mixed up the apps have become.
Setup error
Everything is Ok, until this update and now i am unable to use it because of setup erorr, i need an update rn
Very unreliable
It works most of the time, sometimes it simply can’t connect for no particular reason, and as of recent it tries to connect but goes into an endless loop of connecting and disconnecting on its own. The worst part is that I can’t log into any financial institution’s app (which defeats the purpose of its existence) and when it’s on my email starts to work intermittently - when I doesn’t work right, it tells me that I have no mail when I actually do. Basically it makes my phone very unreliable.
Slows my iPad down to the speed of a brick.
I really dislike this app. It slows or even stops pages from loading. I sometimes need to turn it off to get a page to load. Not impressed at all!
Hassle Factor Increased
Every time I turn it on, I find that another app (or hotel WiFi) won’t connect. I’ve deleted and reinstalled more times…
It has the option to turn on automatically, it doesn’t. I have to manually
Maybe a bug fix
Keeps disconnecting
Once I’ve turned it on, it should stay turned on until I disconnect it or access to the Internet ends. He keeps disconnecting on it’s own and, I might be in the middle of a transaction. This is very dangerous.
interferes with Xfinity streaming application
I have to remove this when watching certain channels while streaming
Latest update needs to be fixed
Latest update is terrible, I can’t do anything without getting constant notifications to turn VPN when I’m on my secure home network or not even on Wi-Fi
Interference with internet and websites
Whenever I need to print something I have to shut off the VPN to print. Not sure the reasoning here. Also it appears to be interfering with my WiFi. The VPN shows up vs wireless connection and websites can’t open. Have to keep refreshing. This never used to happen not sure why it is now.
Sentiment summary
87%
Positive (4-5★)
4%
Neutral (3★)
9%
Negative (1-2★)