Review Insights · App Store
nPlayer
Newin Inc. · 1,899 ratings · ★ 4.7
4.7
★★★★★
1,899 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"support"
7 negative reviews mention this · 18% of all complaints
★★★★★ "DOES NOT SUPPORT DTS HEADPHONE X. If you want something like this get the plus version otherwise pretty good" - ProfessionalCritic19
2
"play"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Can NOT figure out HOW to use. Wasted $5.00 on this. More complicated than VLC (which is free). Just want to download my music, in folders, to this APP and simply play my songs. Developers need to provide some basic instructions. Disappointed." - gygrryy
3
"work"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Share icon no longer working. Before IOS 18 we still open up videos on iCloud and play them straight from the share icon this option is no longer available. App is no longer efficient enough to be useful" - PurposefulReview
4
"does"
6 negative reviews mention this · 15% of all complaints
★★★★★ "DOES NOT SUPPORT DTS HEADPHONE X. If you want something like this get the plus version otherwise pretty good" - ProfessionalCritic19
5
"longer"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Google drive no longer compatible. Google drive is blocked, google will not authorize the release of data requested by nplayer any longer. Please fix." - Mini me3
6
"working"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Share icon no longer working. Before IOS 18 we still open up videos on iCloud and play them straight from the share icon this option is no longer available. App is no longer efficient enough to be useful" - PurposefulReview
7
"drive"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Why remove Google Drive? Please add it again. Why remove Google Drive? Please add it again" - wonderful-0802
8
"video"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Severe audio crackling. There is always severe audio crackling when playing any video with loud noise." - mnstrp
9
"anymore"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Onedrive streaming not working. Not working anymore, No response from developers. It’s not free app." - 굿 박스
10
"problem"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Unreliable - Videos stutter after playing once. Videos frequently work once, then “stutter” the next time you play them, especially MP4s and AVI. Audio plays as normal, but the video acts like it’s jumping from frame to frame and becomes completely unwatchable. Even worse, the only solut…" - KoowanPStark
11
"error"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Audio playback error. I can not play music while screen off. Please fix this." - sawthawdabo
12
"update"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Very bad soft. It has many bugs. Your information will be deleted automatically. The selected folders are not visible! Please update and fix the problem" - baran girl
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
DOES NOT SUPPORT DTS HEADPHONE X
If you want something like this get the plus version otherwise pretty good
No support
No support. Can’t even import a subtitle file. Tries to load opensubtitles.org, for some reason, which is a garbage website full of malicious links and redirects.
Why remove Google Drive? Please add it again
Why remove Google Drive? Please add it again
Can NOT figure out HOW to use
Wasted $5.00 on this. More complicated than VLC (which is free). Just want to download my music, in folders, to this APP and simply play my songs. Developers need to provide some basic instructions. Disappointed.
why remove existing features?
have to pay more to buy features already existing
太久没有更新了
太久没有更新了
Google drive no longer compatible
Google drive is blocked, google will not authorize the release of data requested by nplayer any longer.
Please fix.
Please fix.
Severe audio crackling
There is always severe audio crackling when playing any video with loud noise.
Google Drive no longer supported
Google Drive no longer supported. Please fix ASAP
睇片直接卡死，2k，4k一定存在嘅問題
無論放緊嘅係乜片2k，4k片，一定卡死係螢幕完全冇曬動態，畫面靜止咗，只有音頻係播放緊，我真金白銀買嘅軟件，好心你哋啲工程師修復下啦！用嘅用戶唔止我一個！用咗成年喇！仲係咁嘅樣依家想退錢，體驗太差啦！
Share icon no longer working
Before IOS 18 we still open up videos on iCloud and play them straight from the share icon this option is no longer available. App is no longer efficient enough to be useful
onedrive does not play
videos do not play from onedrive
Onedrive streaming not working
Not working anymore,
No response from developers.
It’s not free app.
No response from developers.
It’s not free app.
Unreliable - Videos stutter after playing once
Videos frequently work once, then “stutter” the next time you play them, especially MP4s and AVI. Audio plays as normal, but the video acts like it’s jumping from frame to frame and becomes completely unwatchable. Even worse, the only solution seems to be to entirely delete the file and reload it from your source. Absolutely be sure you keep a backup or your video is ruined. The problem is unpredictable - it destroys some videos, but not others and the source of the file doesn’t seem to matter. Since it seems to permanently ruin your videos, this player is too risky to use. Deleted. Try VLC or other reliable players. This thing is dangerous junk.
It was working
It doesn’t do background play anymore ! Very disappointed
Not working
Not working
Did not work as described
Do not use the app you will lose your money and support is non existent
Won’t connect to samba net work (nad) and zero customer support.
Don’t waste your time trying to get support from this scam company. It works perfectly on my iPad mini but on iPad Air it absolutely will not connect to a Nas net work. And even worse than that is that Customer Service is nonexistent and they will never reply to you.
Take your business elsewhere avoid avoid avoid!
Take your business elsewhere avoid avoid avoid!
Cannot connect to Dropbox
They show error 400
AV1 format support needed!
It’s 2022, and your software still lacks av1 support? Look at infuse 7, and it’s a free software!
DO NOT PURCHASE! App is no longer supported by devs
I generally like this app very much but since the last update I can’t use the navigation buttons on the magic keyboard to fast forward and backward. This was a very useful feature for keyboard owners so please fix it.
Update: App seems to be longer supported by developers. There was no update for this app after ios 16, and that update broke some more features of the app. For me, casting to apple tv enabled devices was very important but it is no longer an option. I used yo love this app but so sad to see this being abandoned by its devs
Update: App seems to be longer supported by developers. There was no update for this app after ios 16, and that update broke some more features of the app. For me, casting to apple tv enabled devices was very important but it is no longer an option. I used yo love this app but so sad to see this being abandoned by its devs
No PIP
Picture and picture feature does not work outside of app. Worthless!
Useless - No Airplay contrary to claim
Useless and misleading. Claims to support Airplay in the paid version, but it does not. Rip Off
no navigation button works after ipados update
left and right button used to work until recently when the ipados was updated.
Browser no longer works
Keep getting security error when trying to use browser. Update broke it.
Browser is broken
links are not working and keep getting a Security policy error
you Can’t stream links anymore
you Can’t stream links anymore
Upnp/dlna do not work anymore
Any problem?
不支持杜比视界？
为什么看杜比视界视频颜色显示不正确呢？
touch issue
when i tap screen try to pause it delay long while for show control bar, it seems to aspect of design, can you make ever tap immediate take action?
video play get a significant delay
video play get a significant delay when seeking or turn into background.
I don’t know why it happens, but we didn’t have this problem before.
It is annoying.
I guess this is a degrade promotion for the “Plus” version. Why do you made a Plus version after we purchased this app. This is a paid app , it should be a “All goods here” app already. So dishonest motivation. What’s next? A “Max” version again?
I don’t know why it happens, but we didn’t have this problem before.
It is annoying.
I guess this is a degrade promotion for the “Plus” version. Why do you made a Plus version after we purchased this app. This is a paid app , it should be a “All goods here” app already. So dishonest motivation. What’s next? A “Max” version again?
It is the best player
This is the best player on ios but everytime i start watching i lose like 10 percent of my charge in 1 minute and then i have to close the player because of overheating it’s realy bothering me and this is the second time I’m writing a review . I really can’t use it with this bug.
Media failed to load Chromecast 👎🏻
I tried 720 and 1080 same issue I just paid 4.99$ for nothing!
This App Is Blocked
Good Drive didn’t connect to nPlayer.Fix It Plz.
Pip 모드가 안되는 오류
구글 드라이브에 있는 영상을 연결하여 재생할 때 pip모드가 안 되는 오류가 있습니다. 고쳐주세요
Audio playback error
I can not play music while screen off. Please fix this.
Bad Sorting
PRO
It plays any file you throw at it.
CON
It only plays album tracks in alphabetical order. I, for one, like hearing the Abbey Road Medley, Beethoven’s 9th, or Dark Side of the Moon in the proper order.
It plays any file you throw at it.
CON
It only plays album tracks in alphabetical order. I, for one, like hearing the Abbey Road Medley, Beethoven’s 9th, or Dark Side of the Moon in the proper order.
Very bad soft
It has many bugs. Your information will be deleted automatically. The selected folders are not visible! Please update and fix the problem
Almost 5 stars
Make search by artis names and then albums, the app will be 5 stars. Also, there are no controls if I chose songs. No random or pause.
Fails on basic mp3 functionality
This app does not order mp3 files by track number despite having the option. Tracks are always displayed alphabetic by title. Also no response from their support. Otherwise it looks like it would be a great player. Just this one bug makes it unusable for me.
List of some ios 14 compatibility issues
On XsMax
- still when pressing on browser to transfer files while connected to a wifi network the app freezes, 100% of the time
-picture in picture (PiP) does not automatically turn on when playing a video then swiping out of the app, I have to press on the icon on the right side. See Netflix as an example.
-when pressing on PiP icon, it changes the playback current time
I love nPlayer as I know a lot of work goes into it, thanks for the hard work
- still when pressing on browser to transfer files while connected to a wifi network the app freezes, 100% of the time
-picture in picture (PiP) does not automatically turn on when playing a video then swiping out of the app, I have to press on the icon on the right side. See Netflix as an example.
-when pressing on PiP icon, it changes the playback current time
I love nPlayer as I know a lot of work goes into it, thanks for the hard work
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)