Review Insights · App Store
NYT Crossplay: Word Games
The New York Times Company · 187,308 ratings · ★ 4.8
4.8
★★★★★
187,308 ratings
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Top complaints - extracted from 9 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"word"
4 negative reviews mention this · 44% of all complaints
★★★★★ "Worst dictionary ever. The game is fun but the dictionary is garbage. At this point I just try letters until the game decides it’s a word." - MotherOfPeach
2
"play"
4 negative reviews mention this · 44% of all complaints
★★★★★ "meh. I don’t love the design of this game. If I place tiles on the board temporarily and leave the app without making a play, the tiles go back to my tray and I forget the word I was considering using. I also got annoyed that I was playing someo…" - mzzzbuh7
3
"game"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Worst dictionary ever. The game is fun but the dictionary is garbage. At this point I just try letters until the game decides it’s a word." - MotherOfPeach
📋 All 9 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Seems fine
Honestly, I just want them to stop asking me to review them so I’m giving them a review so they’ll stop prompting me to review them
Flawed
I can’t get it to work. It asks me to create a username and choose an icon every time and then doesn’t save it.
Feedback
The app asks for feedback too frequently. Stop.
Still crashing often
I’ve had to significantly downgrade my review because the app still crashes regularly, and it takes 3 to 5 attempts to restart it before it doesn’t crash, and it lets me in.
Worst dictionary ever
The game is fun but the dictionary is garbage. At this point I just try letters until the game decides it’s a word.
meh
I don’t love the design of this game. If I place tiles on the board temporarily and leave the app without making a play, the tiles go back to my tray and I forget the word I was considering using. I also got annoyed that I was playing someone and they got to go first as well as last, so they received an additional turn. Didn’t seem very fair.
Poor Action Settings
It’s too easy to accidentally play a word when you are trying to recall your tiles. There needs to be some confirmation question before automatically playing a word. Fix this and the app will deserve a higher rating.
Miss the feedback part of WWF
I don’t love other things about WWF, but I loved seeing how close I was to the best word, and then finding out what that was after I didn’t play it. I learned a lot from that. Otherwise, love it.
Improvement needed
I would like this game quite a bit except for one major flaw, which they refuse to remedy. It is much, much too easy to make an unintentional play and I personally have lost a bunch of games and will not use this app anymore until they address this problem. There are several ways they can do this. They can put an option in settings to confirm a play or since most people are right handed move the play button over to the left side of the screen or to the top of the screen.
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)