Review Insights · App Store
Old School RuneScape
Jagex · 89,916 ratings · ★ 4.8
4.8
★★★★★
89,916 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
7 negative reviews mention this · 27% of all complaints
★★★★★ "False bans. I watched a streamer get a false ban for using a foot pedal but didn’t think it would happen to me I got banned for botting and really I just lost my job and I had a lot of play time. Cant play anymore but always will love the game<3" - Gracious girl
2
"update"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Game does not run on mobile data. Game itself is awesome. However this most recent update prevents the game from running off of mobile data completely. The game still functions completely fine on Wi-Fi, however that to me defeats the purpose of having the game on my phone a…" - Assassannerr
3
"account"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Character switch fail. Please fix the darn account switching. Cannot switch to a different account it keeps logging into the same 1 account. Come on Jagex developers do better! Android OSRS works flawlessly!!" - Qwertyyiopnjcd
4
"play"
5 negative reviews mention this · 19% of all complaints
★★★★★ "App doesn’t work! !. The App won’t let me log out of an account and log back in with another. It’s so annoying and frustrating that I just want to play but always get stopped but stuff like this trying to play" - im_riggs
5
"mobile"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Game does not run on mobile data. Game itself is awesome. However this most recent update prevents the game from running off of mobile data completely. The game still functions completely fine on Wi-Fi, however that to me defeats the purpose of having the game on my phone a…" - Assassannerr
6
"while"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Worth the membership. Been playing since the beta for the phone came out in 2016ish on and off, seems to only get better with updates and the strong community that actually uses the polls to vote for updates. originally played as a kid but as an adult all the fe…" - 420johnnyb
7
"switch"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Character switch fail. Please fix the darn account switching. Cannot switch to a different account it keeps logging into the same 1 account. Come on Jagex developers do better! Android OSRS works flawlessly!!" - Qwertyyiopnjcd
8
"into"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Character switch fail. Please fix the darn account switching. Cannot switch to a different account it keeps logging into the same 1 account. Come on Jagex developers do better! Android OSRS works flawlessly!!" - Qwertyyiopnjcd
9
"jagex"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Character switch fail. Please fix the darn account switching. Cannot switch to a different account it keeps logging into the same 1 account. Come on Jagex developers do better! Android OSRS works flawlessly!!" - Qwertyyiopnjcd
10
"better"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Character switch fail. Please fix the darn account switching. Cannot switch to a different account it keeps logging into the same 1 account. Come on Jagex developers do better! Android OSRS works flawlessly!!" - Qwertyyiopnjcd
11
"phone"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Game does not run on mobile data. Game itself is awesome. However this most recent update prevents the game from running off of mobile data completely. The game still functions completely fine on Wi-Fi, however that to me defeats the purpose of having the game on my phone a…" - Assassannerr
12
"been"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Fix your mobile app. Fix the mobile app quite a substantial amount of us are having trouble logging into any other account other than the last signed in account (i.e i logged onto my main and havent been able to switch accounts since the update)" - best satyr
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Subscription
They just keep increasing the sub fee and you still only get one character. It’s just not worth it anymore.
Character switch fail
Please fix the darn account switching. Cannot switch to a different account it keeps logging into the same 1 account. Come on Jagex developers do better! Android OSRS works flawlessly!!
App doesn’t work! !
The App won’t let me log out of an account and log back in with another. It’s so annoying and frustrating that I just want to play but always get stopped but stuff like this trying to play
False bans
I watched a streamer get a false ban for using a foot pedal but didn’t think it would happen to me I got banned for botting and really I just lost my job and I had a lot of play time. Cant play anymore but always will love the game<3
Game does not run on mobile data
Game itself is awesome. However this most recent update prevents the game from running off of mobile data completely. The game still functions completely fine on Wi-Fi, however that to me defeats the purpose of having the game on my phone as I can always just use my computer when I'm connected to Wifi.
It’s not working
Every time I enter my birthday to sign up it says it’s in valid I type it in the format it’s asking !! Somebody help please
Please fix switching account issue
I’ve logged into 1 account and I’m trying to switch accounts for over a week now but it keeps logging me back into that account. I can’t login to any other account expect that one on my phone. Please fix it!!
Game not working on ipad after update
I love osrs, but after the latest game update, i can no longer play osrs without having to use a vpn, and i have no idea why. I have updated everything like always, and i cant seem to get the game up and running like before.
Login problems
Seems like every time I sign in, it takes 20-40 minutes of confirmations that get stuck in endless loops. Rather disappointing.
App crashing
Wth is happening to the app? Game keep crashing.
Membership
Purchased membership through the mobile platform but when I try to log in to a members world it tells me I need to be a member. Thanks for making membership 15$/month just to incur this kind of problem.
Caved to maga
Dropped pride month initiatives after trump was elected like the little babies they are. Will renew membership and update review if leadership learns from their mistake.
bad bad bad
no loot league suck
League 6
Fix the problem with barb gathering not being Able to complete barb training for it
The price is insane.
$15 a month for a single character is nothing less than jagex taking advantage of its loyal fans. I’ll pay. I’ve paid for over 20 years. But if you’re getting into mmos I would recommend eso, WoW, or countless others who’s company respects it’s community
Fix your mobile app
Fix the mobile app quite a substantial amount of us are having trouble logging into any other account other than the last signed in account (i.e i logged onto my main and havent been able to switch accounts since the update)
Doesn’t even work on Android
Have to give it a 1 star because I can’t even log in via android. I tap on sign in email/username and nothing happens. I try with signing in with google and it fails.
So much potential
Mobile could be so much better. We pay good money for them to leave mobile players at a severe disadvantage, comparatively speaking. Menu reorder is busted, no quest helper. Can’t label or custom color tile markers. Do better jamflex
Bad customer service
See the title, they wont give you the time of day
Developers ruined game
Used to be good. Jagex ruined the game.
One of the updates made this a battery burner
After an update awhile back where they switched clients or something like that i noticed my phone started running super hot while playing so i stopped doing mobile to let them fix it in another update. Its been a few months and it still gets my phone super hot and drains the battery so much faster. I played 20 minutes and lost 15% battery on a iphone16 plus that has 100% battery health. Game is great though.
Broken PvP System
Came back to play since 2014, pvp has definitely gotten worse. Ridiculous amount of PJ Timer, lots of level 60-80 cheating with pvp scripts. I get tele-blocked at Ferox enclave f2p and get rushed by ridiculous players with protect prayers using scripts which is totally not fair at all. The Ai they use to cheat is definitely an unfair advantage by using it to switch gear and weapons all while entangling me and constantly walking under me and cannot even lay a hit on them because the script they use is always on point abusing the tick system. The game has evolved not for the better but for the worst, with all the revenue OSRS has generated you would have thought they would have top tier Ai-Anti script counter system in place by now but its only going to get worse if nothing is done. This game has lots of potential but PvP should be the main focus, if a developer can spend a day in f2p ferox enclave for a day you will see how bad it has gotten.
Not worth time
Garbage. Ruined it with sailing.
Banning everyone
My account is almost 20 years old. Been playing off and on. My account got hacked, they stole all my armor gear and gold. THEN a week later I got permanently banned for THEM botting. In the appeals they are very condescending. They really don’t care about you. Just look up Jagex false bans. Almost every streamer has been false banned. I don’t even know how to code. No idea how to do any of that. To have something from your childhood taken from you and the company almost laughs at you while you just had everything you worked for taken and then BANS you for something you didn’t do is outrageous.
Worth the membership
Been playing since the beta for the phone came out in 2016ish on and off, seems to only get better with updates and the strong community that actually uses the polls to vote for updates. originally played as a kid but as an adult all the features and basically endless stuff to grind for in general from skills to loots is dope! I also play afk while I’m at work to pass time or tedious grinding time like most other payers I’ve met
World hop crash
The update 3 days ago has caused forced app crash while trying to world hop . So annoying
Sentiment summary
95%
Positive (4-5★)
1%
Neutral (3★)
4%
Negative (1-2★)