Review Insights · App Store
Once: Perfect Match Dating App
Xeanco Limited · 51,949 ratings · ★ 3.9
3.9
★★★★★
51,949 ratings
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Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scam"
20 negative reviews mention this · 43% of all complaints
★★★★★ "Scam!. There are only bots." - mst.ylmz
2
"gems"
15 negative reviews mention this · 33% of all complaints
★★★★★ "They just want your money. Doesn’t tell you when you get reloaded with your “gems” and than those gems turn to stars whatever that means. Says you get a limited amount per day if you don’t pay but it’s been two days for me now and I still haven’t reloaded. Anything y…" - Binance.Us is trash
3
"bots"
15 negative reviews mention this · 33% of all complaints
★★★★★ "Scam!. There are only bots." - mst.ylmz
4
"money"
13 negative reviews mention this · 28% of all complaints
★★★★★ "They just want your money. Doesn’t tell you when you get reloaded with your “gems” and than those gems turn to stars whatever that means. Says you get a limited amount per day if you don’t pay but it’s been two days for me now and I still haven’t reloaded. Anything y…" - Binance.Us is trash
5
"talk"
10 negative reviews mention this · 22% of all complaints
★★★★★ "They just want your money. Doesn’t tell you when you get reloaded with your “gems” and than those gems turn to stars whatever that means. Says you get a limited amount per day if you don’t pay but it’s been two days for me now and I still haven’t reloaded. Anything y…" - Binance.Us is trash
6
"people"
9 negative reviews mention this · 20% of all complaints
★★★★★ "Total pay for chat. I am not sure the people you match with are real and you can’t send more than a couple of messages without asking for $20 to reply." - Dontcallmedoug
7
"fake"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Fake. Fake" - Alirezair1999
8
"total"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Total pay for chat. I am not sure the people you match with are real and you can’t send more than a couple of messages without asking for $20 to reply." - Dontcallmedoug
9
"real"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Total pay for chat. I am not sure the people you match with are real and you can’t send more than a couple of messages without asking for $20 to reply." - Dontcallmedoug
10
"send"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Total pay for chat. I am not sure the people you match with are real and you can’t send more than a couple of messages without asking for $20 to reply." - Dontcallmedoug
11
"messages"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Total pay for chat. I am not sure the people you match with are real and you can’t send more than a couple of messages without asking for $20 to reply." - Dontcallmedoug
12
"message"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Total pay for chat. I am not sure the people you match with are real and you can’t send more than a couple of messages without asking for $20 to reply." - Dontcallmedoug
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Total pay for chat
I am not sure the people you match with are real and you can’t send more than a couple of messages without asking for $20 to reply.
They just want your money
Doesn’t tell you when you get reloaded with your “gems” and than those gems turn to stars whatever that means. Says you get a limited amount per day if you don’t pay but it’s been two days for me now and I still haven’t reloaded. Anything you want to do say you need to buy the premium and even then it will restrict you. They just want your money, a lot of the conversation feel like you’re talking to AI and the respond time is Sus
Scam!
There are only bots.
Scam.
They stole my money and it’s all bots. Biggest scam of my life and will be reporting them to the authorities.
Fake
Fake
Total scam
You have to pay to match with someone. Then you have to buy gems or credits just to message. It feels like every step is designed to push another payment.
The AI interaction is not even hidden well. Once you pay, you instantly start getting 3-5 matches that are overly flirty and pushy. They do not directly ask for money, but it’s clear their purpose is to keep you on the app and spending more credits.
The second you ask to exchange numbers or move to a normal social platform, they ignore it or give the same generic response like, “I feel safe here babe.”
It is sad that a company would take advantage of people who are genuinely looking for a relationship. Being single can already be lonely and discouraging for a lot of people and this app appears to exploit that by turning connection into a pay-per-message system.
Please save your money and dignity!!! Don’t download!!!
The AI interaction is not even hidden well. Once you pay, you instantly start getting 3-5 matches that are overly flirty and pushy. They do not directly ask for money, but it’s clear their purpose is to keep you on the app and spending more credits.
The second you ask to exchange numbers or move to a normal social platform, they ignore it or give the same generic response like, “I feel safe here babe.”
It is sad that a company would take advantage of people who are genuinely looking for a relationship. Being single can already be lonely and discouraging for a lot of people and this app appears to exploit that by turning connection into a pay-per-message system.
Please save your money and dignity!!! Don’t download!!!
Absolutely horrible
Started chatting with a girl and had a true deep connection when all of a sudden I got cut off and couldn’t send any more messages because I ran out of the free gems that I got when o first downloaded the app. Then I found out the only way to get more gems is paying a huge hefty amount of money. As per most dating sites/apps they just want money. Total scam. I also read more reviews and it sounds like there’s a lot of bots and the girls aren’t even real so I might not have even been talking to a real girl. Why would we pay to talk to bots and not even find real love? Men are always screwed over with these stupid dating sites and I will NEVER pay money for any of them. THIS APP SUCKS AND IS A HUGE SCAM!!!
Platforms
Unlimited chatting is a lie. I start a conversation and the n bam out if diamonds and I have to buy more? It’s a rip off. Platforms like this is a good idea but when you talk the talk and fall short delivering what you advertise. Booo
Avoid app
This is clearly a scam app with most users being bots with overly professional photos and too quick and proper responses that avoid nuance.
Scam fraud
Do not download this app. I’ve been scammed out of almost 700 bucks. Cancelled my subscription and still being charged for a “free” app unless you want to make in app purchases… Have had to get a new card. Now have no access to my money for 7-10 BUSINESS days as a single mom. Also cannot do anything with my apple account. DO NOT DO IT!
Bogus
Payment required for monthly membership and still cannot send more than a handful of messages to matches, and others, before being promoted to pay for the ability to send more messages - what was the monthly subscription for then?
Weak
Advertising is a lor
Bot scam
This app looked interesting so I took a shot and wow what a disappointment. U cannot have a conversation without paying extra and I’m quite sure many of the profiles are BOTS. I have received several inquiries and they all use the same introduction line and if u initiate u have to keep buying gems in order to keep it going. And I’m getting responses with no profile describing myself. It is not user friendly and if u try to talk off the app u get the same BOTS replies. This is scammish and for an app trying to build a following it’s more like a $ grab and I dare the owners of this app to dispute this regardless of what it says about not using bots
Ai bot apps
All members are fake ai bots
Scam
You must pay in order to talk to people. Don’t recommend this app. Too awful.
Are people here real, or just bots?
After paying the subscription, I was able to send few messages and then I was told to buy gems.
App Sucks
Possible fake people texting you
App is BOTS avoid SCAM
This app has bots to keep u talking. You have to pay per message with stars. The ai chats u up like a person to keep u buying stars to keep talking.
SCAM BOTS
Absolutely disgusting. This app feels predatory and manipulative. It seems designed to get people emotionally invested and spending money while creating the impression they’re talking to real people. The entire experience left me feeling deceived and frustrated. The pricing is outrageous for what you get, and the lack of transparency is a huge red flag. I regret spending a single dollar here and would never recommend this app to anyone looking for genuine interaction. Save your money and avoid the disappointment.”
AI scam
Most of the pretty girls are AI fake profiles. They keep you on the site to buy Gems. Scam
Gems to talk
HATE you have to pay to talk to someone like really
Scam
Don’t waste your time on this app. No location filter and Everyone i matched with repeats the same thing and are all located in California.
Complete AI Scam
Needs to be banned. Absolute money stealing scam. All AI bots that refuse to get off the app and will drain your gems.
Scam
Don’t even look, it just takes your $$$. Like everyone else said… robots
100% scam
All chatbots and you have to pay for messages so they try to keep you messaging constantly
Dr. T
This app is a SCAM. 99% of the profile is fake! I sent out this same message to all the 100+ profiles that “like” me. The majority of them responded with the same message “wait, what. Why are you saying that”. Please please get off this site!
Do NOT use this app. SCAM.
DO NOT download this app. It’s a complete scam. Nothing but AI bots. Requires you to keep purchasing “gems” in order to keep up conversations with total fakes.
Scammer
Totally scammer
I don’t like it ,
Take to much money.
Fake app
It feel with no one real it fake as all hell no one trying to pay so much money just to talk someone and it not free to use
Fake as hell
Just robs you blind customer support is non existent this app shouldn’t exist
Total Scam
Ah yes the “one perfect match” is actually a bot programmed to keep the conversation going and keep you chatting on the app while also making you pay to talk to said bot. I’m surprised this company hasn’t been removed from the App Store because this is just fraud.
AI at its finest
The people you will find on here that you want to text, or nothing but AI models and will string you along to get you to buy more credits… don’t waste your money or time with this app, it’s absolute garbage. I never review apps, so if I am, it’s very bad.
Pure bots
This app is just BS, full of bots… first of all you need gems to message and talk to people and those cost money and every time you want to move the convo out of the app the bots tell you they prefer to stay which means if you wanna keep it going you have to spend more money, and if you ask someone on a date they wanna “get to know you better” as if that’s not what dates are for… anyways, this app is a hoax just filled with bots…
Not Much of a dating app
Vast majority are only looking to talk.
Gems
Why do you have to keep spending money on this app to chat with the ladies on here this highway robbery
Too expensive
You can’t even reply to a message without buys the so called gems
Bots, bots and….
More bots!! The instant response was the 1st clue. But then asked indept questions and the responses would be all over the place.
Bot Ridden
This app is riddled with AI profiles that keep you chatting to keep buying messaging credits. These money grab apps really are trash.
Don't bother
Let's you do a few likes then starts hitting you up to buy a package. Has bots liking your profile as soon as you sign up.
Major Scam
I got on and received dms from 3 women. I thought this app was better than others, getting connected so quickly. All 3 were marked Popular Members and you have to spend extra for each message you send them. After purchasing premium you probably could only send 1 message a day to them. I also doubt they are real because they all have professional photos of themselves.
Scam
This app is a total scam, you have to pay to send messages and I think the people on the app are fake because none of them want to chat else where. You shouldn’t have to pay 29 a month for subscription to them also have to pay 12+ for gems to just send messages! Do not download, total scam!
Stop doing GEMS And LET US TALK
Im not Paying for GEMS!!!!!!!
Gems
If I’m paying for the subscription shouldn’t I get unlimited texts
Bait
As soon as you’re in you are bombarded with notifications and they say they are local but no one is
Bots
There are A lot of bots and you have to pay for messaging
Sentiment summary
69%
Positive (4-5★)
5%
Neutral (3★)
25%
Negative (1-2★)