Review Insights · App Store
OnSkin: Beauty Product Scanner
AIBY · 32,549 ratings · ★ 4.7
4.7
★★★★★
32,549 ratings
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Top complaints - extracted from 16 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
7 negative reviews mention this · 44% of all complaints
★★★★★ "Free. I would like for it to be free because I am 13 years old and I would like a free skin acne app to help me because I’m getting billed for my acne and I don’t know how to fix my acne" - I.l0ve.shrimp
2
"products"
4 negative reviews mention this · 25% of all complaints
★★★★★ "Not free. I thought this app would be free and have unlimited scans. I have so many products and it wouldn’t even scan most of them. I used to buy the weekly one and the same thing happened overall I wouldn’t install it. Not worth it" - lilly & val
3
"didn"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Bru. It didn’t even let me get in because I couldn’t sign on with Apple" - .7::737,77;4
4
"apple"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Bru. It didn’t even let me get in because I couldn’t sign on with Apple" - .7::737,77;4
5
"worth"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Not free. I thought this app would be free and have unlimited scans. I have so many products and it wouldn’t even scan most of them. I used to buy the weekly one and the same thing happened overall I wouldn’t install it. Not worth it" - lilly & val
📋 All 16 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Free
I would like for it to be free because I am 13 years old and I would like a free skin acne app to help me because I’m getting billed for my acne and I don’t know how to fix my acne
Just why
I tried to get on the app and it kicked me out I hate this app the last time I tried it worked but it lied to me …..
No title
Bru
Bru
It didn’t even let me get in because I couldn’t sign on with Apple
payment gate
useless to download unless you want to pay. used to have free tier
Bad
At the beginning it needs an Apple account and I can’t leave the page so I press the button that says countinue with apple and it says I can’t and these no x to get to the next page
Horrible
This app does not let you use unless you pay for premium. It’s a scam. Do not download this.
Not free
I thought this app would be free and have unlimited scans. I have so many products and it wouldn’t even scan most of them. I used to buy the weekly one and the same thing happened overall I wouldn’t install it. Not worth it
No free trial, No refunds.
This app isn’t worth the money. The skincare finder isn’t accurate. When I asked for face wash recommendations, it didn’t even filter do face washes and gave irrelevant results.
The following day, after realizing it wasn’t as advertised and no free trial was offered, I contacted Apple for a refund and was rejected. No free trial, no refunds.
The following day, after realizing it wasn’t as advertised and no free trial was offered, I contacted Apple for a refund and was rejected. No free trial, no refunds.
Micro transactions
I’m so tired of every app I come across being littered with subscriptions and micro transactions. The information the app provides is readily available with a Google search, and a lot of reviews for products are making this tool quite useless with all things considered. I would love to give this app 4-5 stars but honestly it didn’t even function well when I was using it.
LIARS DONT GET THIS APP
So basically this app is a lie.I sall a add about this app and it said it was free it is definitely not free you have to pay actual money to use this app which is 💯% not worth it because you can read the labels on products and search about the ingredients so this is why I’ll never use this app till it’s free
Pay
When I open the app, there was a no payment button and I tried to click it and it wouldn’t let me. it’s a pay to use kind of thing
Review
Hi so I want to get this app so I downloaded but you have to pay for this should be free and I feel like people would use the app too.so im deleting sorry not sorry.
Everything needs a subscription these days
They can say “part of the app is free” but all i get is little hints and the rest of the app is “buy pro to see more!” What a waste of my time bro
Not for black people
I tried to do the scanning face to see what products they would recommend. I said everything about the condition of my skin and the next step was to scan your face and they replied saying I “can’t Paw-ticipate in the analysis” and theu only analyze “certain” skin and hair type. If your app is to find good skincare maybe make it inclusive to all first.
So the only problem is
The only problem is that you have to pay for it and I don't want to pay for it so I am not a huge fan
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)