Review Insights · App Store
OnSkin: Beauty Product Scanner
AIBY · 32,915 ratings · ★ 4.7
4.7
★★★★★
32,915 ratings
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Top complaints - extracted from 24 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
11 negative reviews mention this · 46% of all complaints
★★★★★ "no free option. as developer said there is basic version for free you can’t even pass paying screen there is no free limit version" - Raid911
2
"paying"
5 negative reviews mention this · 21% of all complaints
★★★★★ "no free option. as developer said there is basic version for free you can’t even pass paying screen there is no free limit version" - Raid911
3
"products"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Terrible Money Grab. This app doesn’t provide a clear way to unsubscribe from its premium membership. Although useful, you only need it to find your go to products. Outside of that, no need to keep paying for the membership." - RenaissanceNow
4
"option"
3 negative reviews mention this · 13% of all complaints
★★★★★ "no free option. as developer said there is basic version for free you can’t even pass paying screen there is no free limit version" - Raid911
5
"developer"
3 negative reviews mention this · 13% of all complaints
★★★★★ "no free option. as developer said there is basic version for free you can’t even pass paying screen there is no free limit version" - Raid911
6
"money"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Inaccurate Results and No Refund Support. This app is not with the money. The skincare finder was inaccurate and didn’t function as advertised. When I requested face wash recommendations, it gave irrelevant results. The app also claims it will identify pore clogging, but it missed …" - Danieleclarissa
7
"didn"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Inaccurate Results and No Refund Support. This app is not with the money. The skincare finder was inaccurate and didn’t function as advertised. When I requested face wash recommendations, it gave irrelevant results. The app also claims it will identify pore clogging, but it missed …" - Danieleclarissa
8
"trial"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Only option is subscription. I can’t get past the screen for signing up for a membership to look at anything on the app. Yes there is an option for a free trial, however you still have to give your CC information to then proceed to anything past the welcome screen. I’m…" - RallyGirl79
9
"free trial"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Only option is subscription. I can’t get past the screen for signing up for a membership to look at anything on the app. Yes there is an option for a free trial, however you still have to give your CC information to then proceed to anything past the welcome screen. I’m…" - RallyGirl79
📋 All 24 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Disappointed
Very annoyed with the scanner. I can no longer scan the barcode of a product.
They force you to pay first
It's an app that forces you to subscribe from the start; frankly, I find it illogical that nowadays there are apps that make you subscribe or don't let you use the app at all.
no free option
as developer said there is basic version for free
you can’t even pass paying screen
there is no free limit version
you can’t even pass paying screen
there is no free limit version
!!!
I’m not paying for a app
Inaccurate Results and No Refund Support
This app is not with the money. The skincare finder was inaccurate and didn’t function as advertised. When I requested face wash recommendations, it gave irrelevant results. The app also claims it will identify pore clogging, but it missed several ingredient.
I tried to request a refund within 24 hours of purchasing and it got denied. So, now I’m stuck with an app that isn’t accurate for the next year.
Do not waste your money.
I tried to request a refund within 24 hours of purchasing and it got denied. So, now I’m stuck with an app that isn’t accurate for the next year.
Do not waste your money.
Not free anymore
This app was free for years, if the developers truly cared for users health and helping people get access to clean skin care/body care they would’ve kept a free option. Don’t use this app, they want to keep us sick and broke.
Only option is subscription
I can’t get past the screen for signing up for a membership to look at anything on the app. Yes there is an option for a free trial, however you still have to give your CC information to then proceed to anything past the welcome screen. I’m someone who wants to see what the app looks like before signing up even for a trial. I have a hard time trusting a company that the first interaction is to immediately get your CC information which is needed even for a “free trial”.
While the developer has responded to others saying to click X when asking you to sign up, there is no X to do this.
While the developer has responded to others saying to click X when asking you to sign up, there is no X to do this.
Terrible Money Grab
This app doesn’t provide a clear way to unsubscribe from its premium membership. Although useful, you only need it to find your go to products. Outside of that, no need to keep paying for the membership.
Used to be free
This app used to be free to use for finding out if chemicals in the product are safe or not. Just use AI instead of this garbage.
NOT free; requires CC before use
There’s a 3 day free trial but you still have to put in your CC info to use the app in any fashion. There’s no free version like the developer is claiming in response to other reviews mentioning this.
Additionally, the privacy & tracking this app does is extremely excessive.
Additionally, the privacy & tracking this app does is extremely excessive.
absolutely horrible
This app is so bad and horrible. You can’t use without paying the free trial is fake.
NOT free!
Can’t use without paying! There are better apps out there that are actually free!
Bad
Really bad don’t get it
Free
I would like for it to be free because I am 13 years old and I would like a free skin acne app to help me because I’m getting billed for my acne and I don’t know how to fix my acne
Just why
I tried to get on the app and it kicked me out I hate this app the last time I tried it worked but it lied to me …..
No title
Bru
Bru
It didn’t even let me get in because I couldn’t sign on with Apple
payment gate
useless to download unless you want to pay. used to have free tier
Bad
At the beginning it needs an Apple account and I can’t leave the page so I press the button that says countinue with apple and it says I can’t and these no x to get to the next page
Horrible
This app does not let you use unless you pay for premium. It’s a scam. Do not download this.
Not free
I thought this app would be free and have unlimited scans. I have so many products and it wouldn’t even scan most of them. I used to buy the weekly one and the same thing happened overall I wouldn’t install it. Not worth it
Micro transactions
I’m so tired of every app I come across being littered with subscriptions and micro transactions. The information the app provides is readily available with a Google search, and a lot of reviews for products are making this tool quite useless with all things considered. I would love to give this app 4-5 stars but honestly it didn’t even function well when I was using it.
LIARS DONT GET THIS APP
So basically this app is a lie.I sall a add about this app and it said it was free it is definitely not free you have to pay actual money to use this app which is 💯% not worth it because you can read the labels on products and search about the ingredients so this is why I’ll never use this app till it’s free
So the only problem is
The only problem is that you have to pay for it and I don't want to pay for it so I am not a huge fan
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)