Review Insights · App Store
Otium Word: Relax Puzzle Game
Palmax Group Limited · 147,577 ratings · ★ 4.7
4.7
★★★★★
147,577 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
12 negative reviews mention this · 44% of all complaints
★★★★★ "Get rid of the flashing red advertisement. Until today, I would’ve given this game five stars, but there is now a red flashing advertisement that you can’t get rid of and it is the opposite of relaxing" - TheLasswell
2
"playing"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Stealing my points. I can have over a thousand points racked up at night and when I start playing again I’ve lost hundreds?!" - Don’t get word mind
3
"play"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Stealing my points. I can have over a thousand points racked up at night and when I start playing again I’ve lost hundreds?!" - Don’t get word mind
4
"level"
4 negative reviews mention this · 15% of all complaints
★★★★★ "It updates so often ….. Everytime I play it up dates and then it starts me at the beginning again, how does a person get to level 50? Or 150?" - Vic the stick!
5
"start"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Stealing my points. I can have over a thousand points racked up at night and when I start playing again I’ve lost hundreds?!" - Don’t get word mind
6
"minutes"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Ads are relentless. Every time you finish a level, it’s another ad that doesn’t even give you the option to close or skip. Take about 1.5 minutes every single level just on ads. Not to mention they want you to download a new one every day." - cheflarrison
7
"better"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Blue. I have decided to delete this game because I wanted to play the puzzle at level 400 as advertised at the beginning. I do not like the false advertising and not getting what I thought I would get to play. I would recommend to all players to…" - Bluepellican
8
"annoying"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Annoying voiceover ads. It was good for a good while, now they have manipulating ads for social security at the bottom that voice over the music and are very annoying. Deleting the app." - Pajura
9
"music"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Annoying voiceover ads. It was good for a good while, now they have manipulating ads for social security at the bottom that voice over the music and are very annoying. Deleting the app." - Pajura
10
"word"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Otium Word Puzzle Game. The ads are wayyy too long -2 & 3 minutes long & the ads interferes with the game & play when you’re not playing the game. This is very annoying-can’t enjoy the game at all. I’m Deleting this game." - BaeBee 🐝
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Get rid of the flashing red advertisement
Until today, I would’ve given this game five stars, but there is now a red flashing advertisement that you can’t get rid of and it is the opposite of relaxing
Advertisers
They need to review their advertisers. They redirect you off the game. They also lock the game so you have to close and reopen. I would never let an advertiser do that. I quit playing the game
Deceiving
DO NOT PURCHASE, after a few levels it will tell you to down a whole nother app because it is out of date . Please! A joke!
Ads are relentless
Every time you finish a level, it’s another ad that doesn’t even give you the option to close or skip. Take about 1.5 minutes every single level just on ads. Not to mention they want you to download a new one every day.
Blue
I have decided to delete this game because I wanted to play the puzzle at level 400 as advertised at the beginning. I do not like the false advertising and not getting what I thought I would get to play. I would recommend to all players to rate your app no better then three stars
No Ad? LOL.
There are TONS of ads. If you need a hint there are ads. Finish a gam? Ads. The game gets more challenging as you progress. BUT.. SO DO THE ADS? 30 second ads. 90 second ads. I timed it and average is over a minute to almost 3 minutes. You collect coins as you go forward. HOWEVER to store the coins you must purchase a holder for the coins. Otherwise you can't use all your coins. Between the ads and the random purchases you must make it's not worth to play.
No info on charges
Not playing
Ads
Now you have Random audio ads that pop up????? Congratulations! You have rendered this app as USELESS!
Annoying voiceover ads
It was good for a good while, now they have manipulating ads for social security at the bottom that voice over the music and are very annoying. Deleting the app.
Don’t want sound
I have sound and music off on this but it plays anyway, how can I stop this other than turning my volume all the way down, other than that I love the game. This is the only way to communicate to get answers.
Otium Word Puzzle Game
The ads are wayyy too long -2 & 3 minutes long & the ads interferes with the game & play when you’re not playing the game.
This is very annoying-can’t enjoy the game at all. I’m Deleting this game.
This is very annoying-can’t enjoy the game at all. I’m Deleting this game.
Update
I have to constantly update the game and it’s annoying.
Ads freeze
Game stops for some ads and has to be restarted
Ads out the wazoo
90 second ads to begin the games same to end the game. 60 second ads for anything you spin the game. You’ll spend five times longer watching ads than solving the word problems. There are better games of this type.
Very poor program
Game keeps crashing
Does not work
This app continues to freeze. It is not responsive when I touch the open button to begin playing. It is frustrating
Zen Word
Like Zen Word way better. Wish I hadn't upgraded to this.
Garbage
Three times now, after progressing out of the beginners level, it forces you to upgrade. Forcing you to start at level one again. GARBAGE!
Tons of ads too.
Tons of ads too.
horrible ads
the ads go into an endless loop with no way out besides downloading an unwanted additional game.
Coins that I cannot use
I have over 10,000 coins and I still can’t figure out how to use them. A little advice would be helpful with this and the ads, the ads are ridiculous.
LIAR
It lied and said no ads when it wanted me to “UPDATE” to this app
Purchased NO ADS. Still get forced ads and ad banners at the bottom.
Games great but when I pay money for a feature I expect to not get scammed.
Stealing my points
I can have over a thousand points racked up at night and when I start playing again I’ve lost hundreds?!
It updates so often ….
Everytime I play it up dates and then it starts me at the beginning again, how does a person get to level 50? Or 150?
Easy
The start is to easy.
Don’t like sound
No music
Ads
The game can be fun but the ads are tiresome. Some of the scrambled words are easy but some are ridiculous. Not a great game.
Sentiment summary
92%
Positive (4-5★)
6%
Neutral (3★)
2%
Negative (1-2★)