Review Insights · App Store
OtterLife: AI Health Tracker
If Tech · 1,284 ratings · ★ 4.5
4.5
★★★★★
1,284 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
10 negative reviews mention this · 48% of all complaints
★★★★★ "Bad customer service. I think the app is alright for tracking fitness, and if you’re devoted to paying $50 to use it monthly then it’s great for you! Unfortunately I attempted to cancel my subscription and they would not let me. I was of course charged $50 for a…" - 4nonymous1234
2
"charged"
8 negative reviews mention this · 38% of all complaints
★★★★★ "Bad customer service. I think the app is alright for tracking fitness, and if you’re devoted to paying $50 to use it monthly then it’s great for you! Unfortunately I attempted to cancel my subscription and they would not let me. I was of course charged $50 for a…" - 4nonymous1234
3
"trial"
8 negative reviews mention this · 38% of all complaints
★★★★★ "Bad customer service. I think the app is alright for tracking fitness, and if you’re devoted to paying $50 to use it monthly then it’s great for you! Unfortunately I attempted to cancel my subscription and they would not let me. I was of course charged $50 for a…" - 4nonymous1234
4
"free trial"
7 negative reviews mention this · 33% of all complaints
★★★★★ "Bad customer service. I think the app is alright for tracking fitness, and if you’re devoted to paying $50 to use it monthly then it’s great for you! Unfortunately I attempted to cancel my subscription and they would not let me. I was of course charged $50 for a…" - 4nonymous1234
5
"subscription"
6 negative reviews mention this · 29% of all complaints
★★★★★ "Bad customer service. I think the app is alright for tracking fitness, and if you’re devoted to paying $50 to use it monthly then it’s great for you! Unfortunately I attempted to cancel my subscription and they would not let me. I was of course charged $50 for a…" - 4nonymous1234
6
"cancel"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Bad customer service. I think the app is alright for tracking fitness, and if you’re devoted to paying $50 to use it monthly then it’s great for you! Unfortunately I attempted to cancel my subscription and they would not let me. I was of course charged $50 for a…" - 4nonymous1234
7
"refund"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Bad customer service. I think the app is alright for tracking fitness, and if you’re devoted to paying $50 to use it monthly then it’s great for you! Unfortunately I attempted to cancel my subscription and they would not let me. I was of course charged $50 for a…" - 4nonymous1234
8
"signed"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Unauthorized Charges. I signed up for the free 3-day trial, with the knowledge I would be charged if I didn’t cancel. I was charged the annual fee the same day I signed up to try it out!" - Zsa 275
9
"didn"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Unauthorized Charges. I signed up for the free 3-day trial, with the knowledge I would be charged if I didn’t cancel. I was charged the annual fee the same day I signed up to try it out!" - Zsa 275
10
"advertised"
3 negative reviews mention this · 14% of all complaints
★★★★★ "not as good as advertised. a lot of fails and gets boring soon" - spacerock143
11
"soon"
3 negative reviews mention this · 14% of all complaints
★★★★★ "not as good as advertised. a lot of fails and gets boring soon" - spacerock143
12
"sent"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Bad customer service. I think the app is alright for tracking fitness, and if you’re devoted to paying $50 to use it monthly then it’s great for you! Unfortunately I attempted to cancel my subscription and they would not let me. I was of course charged $50 for a…" - 4nonymous1234
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Bad customer service
I think the app is alright for tracking fitness, and if you’re devoted to paying $50 to use it monthly then it’s great for you! Unfortunately I attempted to cancel my subscription and they would not let me. I was of course charged $50 for a subscription I did not want and will not use. Upon receiving the charge and being unable to cancel my subscription I sent an email asking for a refund. They are currently ignoring it and I’m betting on not getting my money back. So before you try out the free trial make sure you’re ready to actually pay for it since they most likely will make it difficult for you to cancel.
Seems like it’s kool
But it was too much for me, it’s overwhelming
Unauthorized Charges
I signed up for the free 3-day trial, with the knowledge I would be charged if I didn’t cancel. I was charged the annual fee the same day I signed up to try it out!
The worst customer service.
I signed up for this app because it advertised that the first 7 days were free, but that was not the case. I tried to enroll in the lifetime plan, and I was charged immediately.
I have already sent two emails to customer support requesting a refund and asking them to cancel my membership because I did not like the app. Unfortunately, I have not received any response.
There is also no option to call customer service or use a live chat, which makes the situation even more frustrating.
I do not recommend this app at all due to the poor customer service and lack of support.
I have already sent two emails to customer support requesting a refund and asking them to cancel my membership because I did not like the app. Unfortunately, I have not received any response.
There is also no option to call customer service or use a live chat, which makes the situation even more frustrating.
I do not recommend this app at all due to the poor customer service and lack of support.
Told me I was getting a free trial and then immediately charged
Extremely shady. The screen gave me the option for a week long free trial, but as soon as I hit accept, it charged me the entire $40 for a year long subscription. Insane. Support team has been completely unresponsive so I’m having to get my credit card company involved.
No features without subscription
The app takes you to a multi minute questionnaire even if it can pull out data from health. Then it does not let you try anything without committing to subscription (7d free which honestly is not even enough for habit building)
Will not spend time to customize things in an app just to not like it after a week
Will not spend time to customize things in an app just to not like it after a week
Suggested for me to develope an ED.
The plan this app designed for me was for me to ingest 750 calories a day. And it suggested I aim for 37oz of water a day. What? Hard pass, Otter.
I wish it can track with Fitbit too
I have a Fitbit because it was the first watch that tracks your heart rate. I wish instead of using Apple Watch I can also use Fitbit on it too and other smart watches too.
Do not download
This app is trash. Charged me a full subscription instead of the trial and it calculated that I eat 300 calories a day to lose weight. I emailed about a refund and no one has gotten back to me. These ratings are from bots.
Would give 0
It told me I could only eat 500 calories a day to lose .8 pounds per week
Hidden cancel clauses
I signed up for the free trial. It Allowed me to cancel but kept the subscription until 2027 so I’m still being charged for an entire year? Seems like pretty shady practices.
Don’t sign up for “free trial”
I signed up for the free trial and the app instantly charged my card for a full year. What a scam. I’ve never had this happen with any other app.
Trash
Trash
Awful
It changed my starting weight and goal every time I opened it. At one point it said my goal was to double my weight. If I try to change my goal, it then adjusted my starting weight as well. I couldn’t get them to both be correct at the same time. The watch app drained my battery by lunch.
App not as advertised, still charges fee before free trial
They promise a 7 day free trial, but charged me a lifetime subscription immediately. They also claim to have ways to log workouts, but they only have miscellaneous exercises like skiing or biking. There’s no way to log specific workouts, it only has three categories: easy, moderate, and intense. The main reason I even downloaded the app was to track my strength training on specific exercises, and now I’m getting charged for something I didn’t want. I’ve requested a refund, I hope to receive that soon because this is ridiculous.
no free options
theres no option for a free version IT IS PAYED ONLY
Doesn’t work
Can’t even put my basic information in because it doesn’t register.
I just deleted it, if it can let me put basic information in then I don’t think I trust anything else in this app.
I just deleted it, if it can let me put basic information in then I don’t think I trust anything else in this app.
not as good as advertised
a lot of fails and gets boring soon
Widgets to desk top
Tried adding widget to b
Desktop (phone and didn’t work following instructions
Desktop (phone and didn’t work following instructions
Cute App, but lacking
I so wanted this app to work well, but it is super buggy. I couldn’t ever get it to log food correctly, which is a huge part of a healthy lifestyle. The food library would never load, and when I scanned a barcode, the information was WAY off. It also sent me random push notifications that were not helpful at all, and I couldn’t ever add a task to my list because the icon library didn’t load. Overall, I’m so glad I didn’t jump right in and pay for it and was able to cancel before my free trial was up.
did not let me adjust certain things
i tried to adjust my height but it didnt let me, it let me change my weight and birth date but not my height. it also did not let me manually change my calorie intake and automatically had me way above what i would like to have my calorie intake to be. i cancelled the membership and will be using another app. was not worth $15 a month and i cant adjust anything.
Sentiment summary
87%
Positive (4-5★)
5%
Neutral (3★)
8%
Negative (1-2★)