Review Insights · App Store
PandaVPN: Fast Streaming VPN
Wildfire Inc. · 16,363 ratings · ★ 4.2
4.2
★★★★★
16,363 ratings
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Top complaints - extracted from 92 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
14 negative reviews mention this · 15% of all complaints
★★★★★ "Paid for nothing. You paid successfully,but when you run the app it tell you SERVICE UNavailable in your region. You paid but you get nothing!!! I applied for a refund,but failed to get any response" - Unagi_Sushi
2
"year"
13 negative reviews mention this · 14% of all complaints
★★★★★ "Scam app. Bought for 1 year, just paid, and couldn’t use it." - Aalexonthe road
3
"money"
10 negative reviews mention this · 11% of all complaints
★★★★★ "extremely BAD&WORSE. didnt work after you put money in." - fanwah29
📋 All 92 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
跑路回来了？
咋，回来继续骗吗
之前刚冲完会员没几天就不能用了 一分钱没退
之前刚冲完会员没几天就不能用了 一分钱没退
都付完钱了 说这个地区用不了
都付完钱了 说这个地区用不了。也没有能联系客服的地方。无语了。
Не работает
Не работает надо вести электронную почту даже так не работает
骗子公司
根本没法用
The member ship takes until midnight to renew when am trying to use it right now,
The Menejer ship takes until midnight to renew when am trying to use it now
垃圾
大垃圾， 经常连不上， 断连，又贵.
非常坑，大家别上当
这个 vpn 一开始能用，后来让我一次性充了两年，就无法使用了，联系他们客服也没有回应，他们居然还在 Apple store 里上架……
Me estafó esta app
Decía que podía adquirir una prueba gratis por 7 días pero cuando le le dí a pagar me cobró más de 6 dólares y encima no me funcionó la conexión VNP. He sido estafado!
跑路软件千万别买
骗钱
extremely BAD&WORSE
didnt work after you put money in.
Paid for nothing
You paid successfully,but when you run the app it tell you SERVICE UNavailable in your region. You paid but you get nothing!!! I applied for a refund,but failed to get any response
Scam app
Bought for 1 year, just paid, and couldn’t use it.
Basura
Que se mueran los Youtuber que dijeron que era gratis
骗子软件，跑路了
买了套餐之后就失联了
التطبيق يعلق
اذا اتصلت والغيت وجيت تتصل مره جايه يعلق مايتصل غير تحذفه
失联一年无回应无后续补偿One year no response no follow-up compensation
突然失联一年多，中间无法取得联系。我付费了两年的会员，甚至是多买了另外三台设备。马上要过期了，但是我联系客服无人回应。我好多朋友也是这样的情况，现在又出来圈钱了。请谨慎充值。
Suddenly lost contact for more than a year, the middle can not get in touch. I paid for two years of membership and even bought three more devices. It's about to expire, but I got no response from customer service. A lot of my friends are in the same situation, and now they're out to collect money. Please recharge with caution.
Suddenly lost contact for more than a year, the middle can not get in touch. I paid for two years of membership and even bought three more devices. It's about to expire, but I got no response from customer service. A lot of my friends are in the same situation, and now they're out to collect money. Please recharge with caution.
You stole USD 200 from me
I was in China in 2022 where VPN is necessary but after purchasing your subscription, it stopped working in 3 days. I tried to delete the account, after pressing a button, then wrote to you asking for refund which you ignored. Instead of refund you kept charging me for 2 years which I have just noticed in my online bank. You took USD 200 from me for something I have never used it! And keep ignoring my request for refund!
跑路软件
还在更新，怎么监管的
Don’t work! Waste of time and money!Didn’t reply my email!
Waste of time and money!
False ms
On the server it will say 32 ms and in game i will only get 120 ms or higher..
小心被骗
大家小心了，这个vpn现在国内用不了，之前年付的用不了了，客服也失联。。而且我当时是用信用卡付的，结果给我整了个自动扣款，。到期之后自动又给信用卡扣了一年的费用，我还是后来无意中在信用卡账单里发现的……
Not available in my region…
What does that even mean? Are you a con service or not?
跑路的公司
白纸革命那段时间开始就用不了。。。
骗子
充值后限制使用区域，客服没有反应，也不给退费，鄙视抢钱的
Didn’t work
December 2023. Tried to use in China and comes up saying it doesn’t work in my region. Then what’s the use???
This VPN company is suspected of fraud
This VPN company is suspected of fraud. I originally purchased only a one-year service, but it was automatically renewed for a second year! There's no way to cancel the subscription on their website! They keep your credit card information! Be very careful! Their customer service is completely unresponsive!
No refund and no customer support service
IF YOU SEE THIS REVIEW PLEASE DO NOT USE PANDA VPN!!!!!!
I used Panda VPN for an year during 2021-2022. Recently I need to use VPN and I purchased yearly plan for the trusting I used for an year. However, it didn’t notify me it doesn’t support service in China after I purchased my plan.
I have contacted customer support for refund and they have IGNORED me ever since.
I used Panda VPN for an year during 2021-2022. Recently I need to use VPN and I purchased yearly plan for the trusting I used for an year. However, it didn’t notify me it doesn’t support service in China after I purchased my plan.
I have contacted customer support for refund and they have IGNORED me ever since.
There is no way you can cancel the subscription
Once you subscribe it, you’ll never cancel it.
It’ll charge you year after year automatically, you can do nothing to it.
Neither in the app nor on their website, you can never find the cancel button.
I call it a fraud. Shame on them.
It’ll charge you year after year automatically, you can do nothing to it.
Neither in the app nor on their website, you can never find the cancel button.
I call it a fraud. Shame on them.
好评是骗人的
不能用，被骗了1年的钱
Scam!
I payed for 1 year + 1 year free, the app was amazing first 10 months after that it stopped working and after more than 10 mails and comments i never got any response… Basically was scammed and after 1 year nobody still replied to me! AVOID THIS APP AS MUCH AS POSSIBLE IF YOU DONT WANT TO GET SCAMMED!
大家不要下载
去年年底刚续费就不能用了
钓鱼VPN
去年底开始不能用了。 据说是钓鱼VPN
Not working at all
I purchased 1 year vip, it’s only used for about 10 days. It couldn’t connect at all. And the expense for 1 year is expensive. It’s a liar.
why Apple let this corporate crook still here
This rubbish still steal money!!!!
这是一个骗子App千万不要用，也不要买。
付款后就跑路。应该追究其法律责任。
跑路了但是会继续扣费
已经完全不能用了 但是会在你完全不知情的情况下继续扣下一年的费用且不能取消！大家注意了！
这是一个诈骗软件
这是一个诈骗集团组织开发的诈骗软件，收费后根本不提供服务，还不断进行软件更新来欺骗更多的用户，千万不要上当受骗！
都跑路一两年了还在这更新骗钱！
都跑路一两年了还在这更新骗钱！
充了两年只给我用两个月
我2023年12月才到期，怎么就不能用了？
垃圾玩意，用不了，还不给取消订阅
我22年因为打折，订了2年的plan付了60刀，结果还没用几个月就在国内完全用不了，结果完全没有办法取消，并且不在我的同意下擅自charge我，靠这样运作，你确定你老板不会暴毙吗？
别充钱
去年，即2022年，就跑路了。刚充了两年，过了两个月就没用了，连客服都没了
凉了
完全跑路
I wish I could give this app a 0 star rating
When I connect to this vpn it works for certain apps but other apps it don’t work for
中国境内不能用了，别充钱
感谢你在我几年前在墙内的时候提供稳定的服务，但今天我回国充了一个月的会员之后突然就not available in your region 了，充钱前也没有任何提示，心疼我的9.99刀，顺便求一个好用的VPN，能撑一个月就可以
Not recommended
1. Managed to download and get registered via US App Store
2. No connection (I am currently in China)
3. Tried to send e-mail to the customer service but got no response
4. Tried to contact in-app manual service but got no response as well
Maybe the VPN not genuine working while in China
2. No connection (I am currently in China)
3. Tried to send e-mail to the customer service but got no response
4. Tried to contact in-app manual service but got no response as well
Maybe the VPN not genuine working while in China
Unstable and no support at the moment
Was not able to connect for weeks and tried different devices and / or connection methods, support function did not work either, neither auto reply catalog or live chat. No on replied in live chat at all…
卷钱跑路了
垃圾
The biggest Scam in App Store
They charged me a membership fee then the VPN stopped working. They never reply your email and messages. Chinese government has already confirmed this Scam company and the ridiculous thing is App Store still have this App.
Scam
I bought 3-year plan last year and only used for a couple of months until it suddenly ceased service with no reason. Now they charged my credit card again without my authorization. This is 100% scam!!!
+ 42 more in the clipboard copy
Sentiment summary
81%
Positive (4-5★)
3%
Neutral (3★)
17%
Negative (1-2★)