Review Insights · App Store
PayPal - Pay, Send, Save
PayPal, Inc. · 6,298,813 ratings · ★ 4.8
4.8
★★★★★
6,298,813 ratings
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Top complaints - extracted from 90 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
36 negative reviews mention this · 40% of all complaints
★★★★★ "Refused to do their job. Been on the phone now 45 mins waiting for a supervisor, they lied told me I paid from my bank when it showed it removed from PayPal balance. Now they are refusing to transfer money to my bank." - Allen0728!/
2
"account"
35 negative reviews mention this · 39% of all complaints
★★★★★ "Limited account. I had made a PayPal account and never had used it. I logged in today because I thought I’d give it a shot and it says that it’s decided to limit my account. I pressed the help button and it says the decision is final. This is insane as I’ve…" - PayPal bites
3
"paypal"
30 negative reviews mention this · 33% of all complaints
★★★★★ "Refused to do their job. Been on the phone now 45 mins waiting for a supervisor, they lied told me I paid from my bank when it showed it removed from PayPal balance. Now they are refusing to transfer money to my bank." - Allen0728!/
4
"card"
11 negative reviews mention this · 12% of all complaints
★★★★★ "Poor contact. My credit card was hacked I want to change to a new credit card and despite all attempts I can’t! I decided to cancel PayPal again I can’t!! I can’t get rid of it- get it out of my phone- I DONT NEED IT - IF IT CANNOT FUNCTION!! Wasting my …" - Czech 44
5
"customer"
10 negative reviews mention this · 11% of all complaints
★★★★★ "PayPal’s XOOM application rejects transfers... And when you contact them about why they rejected a transfer, they refuse to tell you why, just that you cannot use them for any transfers ever again. Their customer service is terrible and I would NOT EVER recommend XOOM" - Commando Wendo
6
"service"
10 negative reviews mention this · 11% of all complaints
★★★★★ "PayPal’s XOOM application rejects transfers... And when you contact them about why they rejected a transfer, they refuse to tell you why, just that you cannot use them for any transfers ever again. Their customer service is terrible and I would NOT EVER recommend XOOM" - Commando Wendo
7
"support"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Impossible to get live support. Paypal as a whole is robotic service, likely laid off entire staff, no way to get live help. Recently closed my accounts for no reason. Debit, credit and PP itself, was in good standing for 12 years. No explanation whatsoever." - Vsvsvs13
8
"been"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Refused to do their job. Been on the phone now 45 mins waiting for a supervisor, they lied told me I paid from my bank when it showed it removed from PayPal balance. Now they are refusing to transfer money to my bank." - Allen0728!/
9
"bank"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Refused to do their job. Been on the phone now 45 mins waiting for a supervisor, they lied told me I paid from my bank when it showed it removed from PayPal balance. Now they are refusing to transfer money to my bank." - Allen0728!/
10
"transfer"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Refused to do their job. Been on the phone now 45 mins waiting for a supervisor, they lied told me I paid from my bank when it showed it removed from PayPal balance. Now they are refusing to transfer money to my bank." - Allen0728!/
11
"reason"
9 negative reviews mention this · 10% of all complaints
★★★★★ "unknown reason for banning. they banned me without reason and whenever i ask they dont know why. dont use this app it asks for extremely personal information like ssn and passport or drivers license and keeps it." - kittylandloves tiktok
12
"days"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Slow payments. I’ve used them for years without problem. All of a sudden a transfer has taken multiple days past what it said it would. Why?? Zero reason. It’s so annoying to not have money that was said to be there on a specific day. I’d rather use Venmo…" - TMRoma
📋 All 90 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Refused to do their job
Been on the phone now 45 mins waiting for a supervisor, they lied told me I paid from my bank when it showed it removed from PayPal balance. Now they are refusing to transfer money to my bank.
unknown reason for banning
they banned me without reason and whenever i ask they dont know why. dont use this app it asks for extremely personal information like ssn and passport or drivers license and keeps it.
Limited account
I had made a PayPal account and never had used it. I logged in today because I thought I’d give it a shot and it says that it’s decided to limit my account. I pressed the help button and it says the decision is final. This is insane as I’ve never even used the account. They used an AI to communicate that was that. I’m so confused and disappointed. All I did was log in. No transactions. No history and no appeal. Honestly just use cashapp
Age issues?
I'm 16 and trying to get money and I need somewhere to get it since I can't use a bank yet. I'm 17 in 2 months. What I'm confused about is the age recommendation. 4+, but I have to be 18+ to get a account? I'm confused.
Poor contact
My credit card was hacked I want to change to a new credit card and despite all attempts I can’t!
I decided to cancel PayPal again I can’t!!
I can’t get rid of it- get it out of my phone- I DONT NEED IT - IF IT CANNOT FUNCTION!!
Wasting my time!!!!!!!!
I decided to cancel PayPal again I can’t!!
I can’t get rid of it- get it out of my phone- I DONT NEED IT - IF IT CANNOT FUNCTION!!
Wasting my time!!!!!!!!
Bs
Uses ai for everything. Lazy, greedy and retarted.
PayPal’s XOOM application rejects transfers..
And when you contact them about why they rejected a transfer, they refuse to tell you why, just that you cannot use them for any transfers ever again. Their customer service is terrible and I would NOT EVER recommend XOOM
Why did you do that bro
I haven’t been active on PayPal since last year. When I boot up the app it tells me to verify my identity and card because of some “suspicious activity”. I go to verify my identity and it works, 6 mins later they permanently limit my account for no reason and I can’t appeal it at all. I got dealt a bad deck of cards that threw me overboard, bad PayPal bad
Clunky layout
Not user-friendly most people I share money avoid PayPal like the plague. I want to load money, send, receive, and send money to my bank. Should be easy to do at a glance but it is not especially moving money back into your bank. the app is geared more towards selling you services than making a convenient to send and receive money. I prefer the clean user-friendly look of Cash App.
PayPal
Im really struggling to get into an old PayPal and change details I am no longer in South Africa I’m in America now what do I do
Order
Placed order 6/3. As of 6/27 hasn’t arrived! Not letting me track it! At all!
SON LADRONES ME ROBARON, NO LA DESCARGUEN LA APLICACION
TENÍA UN DINERO PARA UNOS MEDICAMENTOS DE MI ABUELA Y ME ROBARON EL DINERO 🤦🏽♂️
They are not doing there job properly
They taking people accounts just because they’re winning money from a game called just play and they’re partners with just play and they deactivated my account and withholding my money and I’m not having it I’m going to sue if they don’t fix it because I’m not doing anything wrong or fraudulent
Horrible experience
On paper everything they offer are sounds of beauty. Enough for me to completely close down my traditional bank and transfer everything (direct deposit/cc payments/shopping) to my new PayPal account, however, as soon as I tried to make my first credit card payment it rejected but not only rejected.. it “permanently blocked my PayPal debit card from making any further credit card payments due to unspecified safety policy procedure.”
Then, I tried using my PayPal card for another credit card payment and also rejected plus blocked. When I called, no one could tell me why. All they said was “I’m so sorry it’s out of our hands it’s policy that we can’t even see”
They almost force you to open a crypto account that you cannot close. I’m really astonished as how this has 4.8 stars. It truly was a horrible experience but now I only transfer money into it if I’m going out for dinner since I get 5% back for restaurants this month but even that isn’t enough for me to stick with it. I have other cards that do the same plus better.
Then, I tried using my PayPal card for another credit card payment and also rejected plus blocked. When I called, no one could tell me why. All they said was “I’m so sorry it’s out of our hands it’s policy that we can’t even see”
They almost force you to open a crypto account that you cannot close. I’m really astonished as how this has 4.8 stars. It truly was a horrible experience but now I only transfer money into it if I’m going out for dinner since I get 5% back for restaurants this month but even that isn’t enough for me to stick with it. I have other cards that do the same plus better.
Data stealing
I have never used this app before, when I make an account it is IMMEDIATELY deactivated and I am told I violated their policy. When looking to delete data I see they basically have access to ALL of my data. It’s literally impossible to delete an account, it’s not even letting me put in my email to REQUEST my account is deleted. I don’t have control of MY account. After many days of “account review” I still haven’t been told what policies I have violated. This app is over all just one big scam for data and money…
worst app
Didn’t let me send money back to a different account and they didn’t let me delete my information off the app and stole 20$ from my bank account. if i was u i wouldn’t trust this app at all.
just a whole mess of complications
For whatever reason, my account was permanently deactivated, with no chance for an appeal. I did absolutely nothing and I still dont know what i did, because they wont tell me. customer service told me this “For whatever reason, I don't have specific information regarding why, but we are parting ways at this point and the decision cannot be overturned,” copied STRAIGHT from the chat on a screenshot. it was neither in the email or said anywhere, whatever i did is a mystery to me, and the people who deactivated my account. now i cant have my own money for the next couple months.
Impossible to get live support
Paypal as a whole is robotic service, likely laid off entire staff, no way to get live help. Recently closed my accounts for no reason. Debit, credit and PP itself, was in good standing for 12 years. No explanation whatsoever.
i’m just sad
i use paypal for my extra cash on the side and has almost 5 dollars in it and then they deactivated my account permanently, didn’t explain why at all, i attempted to get a review but they refused , if you want your money stolen or account deleted, then use paypal
Customer service is terrible
I was paid for a review January 7. March 15 they disputed the payment saying I “the seller” did not send them the item they paid me for. I tried to explain to PayPal 1. It’s a personal account not business because I do not sell anything 2. This is a company claiming I sold something to them is in china- why would I from PA be selling to China especially only for $30? It probably cost more in shipping to send something from here to there. 3. They have no receipt or proof of item being bought. Still PayPal sided against me took that money and charged me another $15 in fees. I will never use PayPal again.
High fees
PayPal has the highest fees I’ve seen in any sort of peer to peer purchasing. Avoid using it.
Pre approved
Was pre approved for 700$ for kohls wasted abunch of time shopping to find out I wasn’t approved. Should be sued for false advertising.
)CLOSE YOUR ACCOUNT)!!! Don’t trust PayPal
If you ever have an issue with a charge using PayPal and dispute it, they will never ever ever resolve a dispute in your favor. I think they may make a percentage from these companies or the get a kickback or something. They never ever ever refund your money. Even with proof. Don’t trust PayPal with your MONEY!!
App UI glitch caused a missed credit card payment! Fix your wallet sync!
I am incredibly frustrated with the PayPal app and website. I specifically added my debit card to my account and set it as my preferred payment method in my wallet so I could set up auto-pay for my PayPal Credit Card in the most convenient way possible.
But there is a major sync issue between the backend and the actual user interface. Even though I can clearly see my debit card sitting under my "Wallet" as the preferred payment method, the PayPal credit card section itself completely fails to recognize that the debit card is on the account. Because the app and website didn't surface the card properly, my auto-pay didn't go through and I completely missed a credit card payment.
Look, I know I'm supposed to remember all of my credit cards, but I have a life and I don't have time to constantly log in and manually check on things that are supposed to be automated. I like the convenience of auto-pay, but this system failed me completely.
To make matters worse, trying to fix this is a nightmare. I’ve had to call customer support repeatedly, and the calling system is absolutely terrible. It is an endless cycle of being transferred to completely different departments just to pay a simple credit card bill.
PayPal, please update your website and app immediately. There is a serious bug here with how the wallet links to the credit card payment screen. Get your IT team on this and fix it!
But there is a major sync issue between the backend and the actual user interface. Even though I can clearly see my debit card sitting under my "Wallet" as the preferred payment method, the PayPal credit card section itself completely fails to recognize that the debit card is on the account. Because the app and website didn't surface the card properly, my auto-pay didn't go through and I completely missed a credit card payment.
Look, I know I'm supposed to remember all of my credit cards, but I have a life and I don't have time to constantly log in and manually check on things that are supposed to be automated. I like the convenience of auto-pay, but this system failed me completely.
To make matters worse, trying to fix this is a nightmare. I’ve had to call customer support repeatedly, and the calling system is absolutely terrible. It is an endless cycle of being transferred to completely different departments just to pay a simple credit card bill.
PayPal, please update your website and app immediately. There is a serious bug here with how the wallet links to the credit card payment screen. Get your IT team on this and fix it!
Funds Taken Without Explanation
Both my account and my husband’s were blocked. He lost $600, I lost $1500. We provided all requested documents; the accounts were briefly unlocked, then blocked again the next day without reason. After another 180-day hold, just days before we could withdraw, we were informed the funds were “removed.” Support refused to explain where or why. Even when we asked to retain chat records for legal purposes, they abruptly closed the chats. I suspect fraudulent practices. I strongly advise against using this app for any money transfers. Consider alternatives-banks, PaySend, Western Union-anything but this. I DON’T RECOMMEND THIS SERVICE
Terrible
I don’t like it cause every time I want accept money I have to put a whole verification code it’s completely useless and unacceptable
Not secure
There system is not secure I lost 500 dallors and the customer service is trash
Very difficult to navigate the app
Very difficult to navigate the app
How so bad?
How is this app five stars with over 6 million reviews. I rarely use this app but I’m just trying to send money. I put the person the amount and the note and it fails to send. It says me something about payment plan protection and says that I haven’t selected a payment but there’s nothing to select. Then linking accounts it just freezes the app coming back. The app is completely frozen. I can’t click anything. POS if you ask me.
THIS IS OUT OF SPITE
I never leave reviews on apps but I’m doing this out of spite. The app works fine, no actual issues but the fact that I can’t see full transactional details on the web to force me to get the app is transgression #1 and THEN this app has the audacity to give me 2-4 popups every time I want to use it is egregious! Transgression #2. Stop. Stop it.
Worst GUI and App and Services
Just use anything else app is diff for everyone doesn't show balance, not reliable
paypal sucks
permanently limited my account (no appeal) and couldn't explain why and years later wouldn't let me open a new one
Locked out again
This is the second time I’ve been locked out of my account. The security is pretty tight but when the answers to my security questions won’t work it’s upsetting.
Never using this again stick with cash app
I got locked out of my account so my money is gone and this happen 4 min before I got the money inside and I was planning to add more
withholding small amounts of money
i have been using this app for receiving personal transfers. every single time i receive any amount of money, it’s immediately put on a hold for a week.
absolutely no reason that a transfer as small as $20 needs to be held and inspected like i’m going through TSA.
GIVE ME MY MONEY AND STOP ACTING LIKE YOU’RE PREVENTING FRAUD.
absolutely no reason that a transfer as small as $20 needs to be held and inspected like i’m going through TSA.
GIVE ME MY MONEY AND STOP ACTING LIKE YOU’RE PREVENTING FRAUD.
Scam
Will take your money
It won’t let you withdraw your money
The PayPal Savings claim to have a 3.3% APY rate but when you need to use your money, it won’t let you withdraw saying “service is unavailable, try again later”. For several days, it could be never available…
Fees
Fees for everything
PayPal I keep getting locked out of my PayPal be if the passkey option
The passkey option has denied me access to my account every since I’ve had it so I think I should just delete the app all together
Uninstall, use Zelle, Venmo or Cashapp
Well, I been using this app for such a long time (more than 4 years) and I never have a issue, the thing is that a few months ago I open the app and I get chocked by a notification telling me my account was closed definitely, they don’t give a reason, I never did something bad or illegal with my PayPal and I don’t even have the option of talk with an agent or someone who can help, so, if you want to keep your money save, use another apps like Venmo, Cashapp or Zelle, since at least they care about they costumers
Setup was too complicated
I give up. This is the worst
Dude
Dude why put your age rating 4+ if I need to be 18 to use the app
Lies and deception
They’ll hold your money, Steal from you. Because you don’t want to give a corporation your identity.
Useless customer support
Don’t ask them to help you with anything. They won’t. You can provide evidence there is a problem, but they will just say that there is no problem and it’s your fault and you need to fix it even though the problem is entirely a technical one on their end.
Secret charges
Don’t download PayPal if you want to be secretly charged for things you didn’t approve.
Scam company - thieves!
No phone support
Awful glitchy
I’ve tried everything. Been on multiple chats with support. Everything’s updated. Removed, reinstalled. On a new iPhone on a new iOS and still it’s all jenked. Can’t recommend the app, the support or the company at this point.
?
I was overcharged on a purchase and THAT company issued me my refund plus extra and PayPal is trying to KEEP the extra and not letting me transfer it out to my cards. It shows me which cards I CANT use, but babyyyy I have MULTIPLE available on here so what’s the issue? They want to take part of it with an “instant transfer” NO it’s MY money why do yall want a cut???
Permanently banned from using
After using this app for years, I randomly got banned from using it. It is worth mentioning that I only use it to make full payments or do installments. I make absolutely no profit with my account nor do I have people pay me through this app. I currently have installment payments that I have to complete, but I can't access them or any information related to them as a result of being banned. I absolutely do not recommend this app.
Disappointed
I can no longer use my account for “suspicious activity” even though all I have done these past days was transfer money and buy stuff from Walmart and on top of that I can’t transfer my money either. Besides this, it’s ok. Just get Cash App.
+ 40 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)