Review Insights · App Store
PC Express
Loblaw Companies Limited · 1,529 ratings · ★ 4.7
4.7
★★★★★
1,529 ratings
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Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
7 negative reviews mention this · 41% of all complaints
★★★★★ "Time waster. App works great until you go to checkout - then it errors out for the slightest reason, half the time not saying why. I consistently end up going to the website to order instead or calling support. Might not be worth your time." - moliwo
2
"work"
5 negative reviews mention this · 29% of all complaints
★★★★★ "Time waster. App works great until you go to checkout - then it errors out for the slightest reason, half the time not saying why. I consistently end up going to the website to order instead or calling support. Might not be worth your time." - moliwo
3
"until"
4 negative reviews mention this · 24% of all complaints
★★★★★ "Time waster. App works great until you go to checkout - then it errors out for the slightest reason, half the time not saying why. I consistently end up going to the website to order instead or calling support. Might not be worth your time." - moliwo
4
"saying"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Time waster. App works great until you go to checkout - then it errors out for the slightest reason, half the time not saying why. I consistently end up going to the website to order instead or calling support. Might not be worth your time." - moliwo
5
"needs"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Shoppers Drug Mart. How in the world do you select shoppers??? It’s driving me nut and NO the other selections are not suitable for my need Everything about this app is confusing and unnecessarily complicated, I’d like to add that I’ve worked in IT and I’m sa…" - thisssnicknameeeissstakennn
6
"items"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Too many out of stock items. Each time I order, the web site has way too many out of stock or not available items" - khh48
7
"available"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Too many out of stock items. Each time I order, the web site has way too many out of stock or not available items" - khh48
8
"store"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Doesn’t want to work with PC Pass. App was fine, until I signed up for PC Pass, then tells me it needs to be updated before I can access it. Tap link to update, no update available in App Store. Deleted app and reinstalled it , worked while I logged in, but once to closed i…" - MrsESr
9
"cannot"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Bug open for 1 year remains unresolved. 03/05/2022 the “My Lists” still does not work and frequently returns errors. 4 months now that this bug has gone unresolved. 14/02/2022 - “My Lists” functionality is still broken in IOS app. Cases opened, as suggested by Loblaws employees m…" - kuncca
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Unusable
This app must’ve been coded by a team of literal monkeys on the spectrum.
Why is an automatic tip added?
???
Time waster
App works great until you go to checkout - then it errors out for the slightest reason, half the time not saying why. I consistently end up going to the website to order instead or calling support. Might not be worth your time.
Shoppers Drug Mart
How in the world do you select shoppers??? It’s driving me nut and NO the other selections are not suitable for my need
Everything about this app is confusing and unnecessarily complicated, I’d like to add that I’ve worked in IT and I’m saying this
Whoever designed the UI and the UX needs to go back to school
Everything about this app is confusing and unnecessarily complicated, I’d like to add that I’ve worked in IT and I’m saying this
Whoever designed the UI and the UX needs to go back to school
Payment method not working
I'm trying to add credit card and it is timing out
Very frustrating when the app won’t let you submit your order within the allowed window.
In different occasions the app tends to time out right when I’m ready to submit my order and there are only a few minutes left to submit. The app kicks me out and even when it will finally allow me to log back in, it keeps saying that there’s having technical issues. This will them keep happening until the window to submit the order expires. Very messed up system.
Also, another issue they should fix is to allow the notification at the bottom of the app that tells you how long you have to submit the order to hop live countdown, so you know how much time you have, without having to sit all alarms separately.
Also, another issue they should fix is to allow the notification at the bottom of the app that tells you how long you have to submit the order to hop live countdown, so you know how much time you have, without having to sit all alarms separately.
So buggy
Never seems to work on my phone…
Doesn’t want to work with PC Pass
App was fine, until I signed up for PC Pass, then tells me it needs to be updated before I can access it. Tap link to update, no update available in App Store.
Deleted app and reinstalled it , worked while I logged in, but once to closed it and went back to it I get the same message!
Please fix your app to work with PC Pass or I’ll just go with a different grocery app. I have zero patience for non functioning apps.
Deleted app and reinstalled it , worked while I logged in, but once to closed it and went back to it I get the same message!
Please fix your app to work with PC Pass or I’ll just go with a different grocery app. I have zero patience for non functioning apps.
Tip creeps
One of the wealthiest families in the world guilting costumers into tipping its workers is grotesque. Creeps indeed.
You never get what you order
Orders are constantly missing items you paid for, and there is no simple way to get your money back, only a very painful customer service telephone number.
Bug open for 1 year remains unresolved
03/05/2022 the “My Lists” still does not work and frequently returns errors. 4 months now that this bug has gone unresolved. 14/02/2022 - “My Lists” functionality is still broken in IOS app. Cases opened, as suggested by Loblaws employees monitoring these reviews, have gone with no response given. 01/20/2022- Lists feature only works once or twice then gives error. Advice for Loblaws support is “delete and re-download app”which works for once or twice and then error again. Have deleted and downloaded this app 22 times so far. How about you fix the problem in the first place instead asking customers to use poor workarounds. Update 11/23/2021 - Lists/Favorites does not work again. Really don’t understand why this keeps happening repeatedly. Apparently not a feature that the app team for Loblaws tests at alll apparently. This app has continuous issues that make it unusable at times. Very frustrating Have been using the app for over almost two years now and unfortunately things have gotten worse and to the point it is almost unusable now. Examples: 1) Unable to use Lists (aka favorites) under “My Shop”. No sure Whenever you try to add a product, remove a product or view the list you receive an error “"Sorry, Something went wrong. Please reload the page to try again" 2) You can no longer view past order details. The link to “view by Past Orders” was removed from this app for some reason about ½ a year ago. 3) Unable to sort or filter by nutrition contents (calories, fat, carbs) 4) Local products are not available to be purchased in the app even though they are regularly stocked and available in-store all year round 5) Many products are missing descriptions 6) many products do not list nutritional information. This makes is impossible for those who have dietary restrictions (allergies to nuts, gluten, dairy, eggs, soy, etc.) from using this app. 7) Prices change from the time you select the product to the time it is shows up in your cart. (milk and eggs are the most common products that do this) 8) Sale prices will sometimes show on the product even through the sale is ended and it is not until you add the product to your cart that the price gets “refreshed”. This is a mini “bait-and-switch” as most people are not going to remember or examine each of the 50-60 products in their cart to validate that the prices did not change 9) you cannot see previous order receipts (functionality was removed for some reason). This is just a small list the issues, bugs and functionality that has been removed from this app over the past year. Instead of adding features and making the app better it slowly being made worse.
Don’t force me to answer your customer satisfaction survey
Clearly you’re driving up your App Store ratings by prompting only those people who say they like your app to rate it. And sending those who don’t do a separate survey. That’s all fine, but don’t force me to answer that question without giving me a skip option as that’s just annoying and interrupting my flow and will create last customer satisfaction.
Search is terrible and app is always crashing
Prices change randomly on same items from menu selection to cart.
App constantly crashes.
Scanner does not work to identify items.
Search criteria doesn’t work cannot find items.
Very poor quality compared to Amazon or Walmart Apps. Please make it easier to shop Canadian!
App constantly crashes.
Scanner does not work to identify items.
Search criteria doesn’t work cannot find items.
Very poor quality compared to Amazon or Walmart Apps. Please make it easier to shop Canadian!
Dose not work
Can’t sign in with existing login
Cannot place order
I consistently get “bad request (400) Code -1011”
Too many out of stock items
Each time I order, the web site has way too many out of stock or not available items
End to end workflow needs to be automated
Ended up waiting 30+ mins in the parking lot for a convenience of online order pick up because the person answering the phone wrote my name down wrong. Workers putting food in the cars aren’t practicing basic sanitary techniques like wearing masks and gloves. Table stakes during a pandemic.
Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)