Review Insights · App Store
PDF Reader - Editor & Viewer
Kdan Mobile Software LTD · 3,351 ratings · ★ 4.5
4.5
★★★★★
3,351 ratings
🎯 Build a better version
Top complaints - extracted from 53 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Lost 3 hours of work! App on my laptop crashed.. If I could give a -0, I would. Reached out desperately to support for help. I received a generic form email that stated they had an increase volume of support tickets this week. DO NOT purchase this app! Now I am starting my project over fr…" - BluRdgGrl
2
"subscription"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Scam. Do not pay for upgrade services it is scam, it will ask you to pay again and again, every time you try to use the service, I paid to split pdf pages then asked me to upgrade after I paid yearly subscription full service, ,then when I tried…" - Brukmen
3
"file"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Disaster. This app is a disaster nothing works; tried text editing, crashed. Tried file conversion, process hung, needed to restart my m2ultra" - cpm2011
4
"every"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Scam. Do not pay for upgrade services it is scam, it will ask you to pay again and again, every time you try to use the service, I paid to split pdf pages then asked me to upgrade after I paid yearly subscription full service, ,then when I tried…" - Brukmen
5
"free"
7 negative reviews mention this · 13% of all complaints
★★★★★ "GARBAGE RIP OFF SCAM!. Should be removed from the app store. This is not free and they want money from the off. Can’t even open the program without paying them! And for what? So many scams on the app store nowadays. This is one of them" - Mr.B
6
"access"
7 negative reviews mention this · 13% of all complaints
★★★★★ "NOT user friendly at all. This is the most disorganized confusing app ever with the various folders that can only be accessed in specific ways, allows for no easy organization or easy access to the documents. I would never pay money for this app." - lesssssasssss
7
"account"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Still don’t got what i want. When you open the app there is this blast of “make an account, join premium, do this tutorial, do that tutorial” 😭. What is this warm up mode i keep on seeing oh my god bro just let me open a pdf. I know it’d be a little ironic if I menti…" - anything i can do
📋 All 53 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Lost 3 hours of work! App on my laptop crashed.
If I could give a -0, I would. Reached out desperately to support for help. I received a generic form email that stated they had an increase volume of support tickets this week. DO NOT purchase this app! Now I am starting my project over from scratch in tears.😢
Disaster
This app is a disaster nothing works; tried text editing, crashed. Tried file conversion, process hung, needed to restart my m2ultra
Scam/Fraud
Edit does not work
Crashed
Lost my files
Scam
Do not pay for upgrade services it is scam, it will ask you to pay again and again, every time you try to use the service, I paid to split pdf pages then asked me to upgrade after I paid yearly subscription full service, ,then when I tried to split the same pop up page appears asking me to upgrade, I paid again , it never let me use , it was important document for me , never upgrade.
Horrible unusable
It used to be so much better you could use it in the ads were not in intrusive. It’s completely unusable now . I hate this app with a fiery passion now what a waste you’ve totally ruined it.
GARBAGE RIP OFF SCAM!
Should be removed from the app store. This is not free and they want money from the off. Can’t even open the program without paying them! And for what? So many scams on the app store nowadays. This is one of them
PDF READER
Locks up on commercial does not work at all .iPhone 12 pro max
App crash
App freeze and return to app home page multiple times when I’m trying to read a pdf
Many bugs!!
The ideas and concept are great but the app does not function properly. I have attempted to use it for work purposes and spent a lot of time and effort filling out reports only to have the text deleted or moved to another location on the page. I have emailed edited documents from this app on for them to tell me it was received blank. 1 star till these frustrating bugs are worked out
Keeps asking me to pay!
Every time I try to amend a document it’s asking me
To sign up for a service I already have paid for and won’t let me edit!
To sign up for a service I already have paid for and won’t let me edit!
Not free
No free version. False advertising
Bad app
This is a scam no way to cancel subscription don’t subscribe I gave one star cause I couldn’t do less
My Passwords Are Never Accepted
I can’t even create an account because they never accept my password. I follow their password rules of “at least 1 number, 1 uppercase letter, and 1 lowercase letter,” and I still get a popup saying “your password was breached or has low security. Change it for safety!” Umm, I did everything they told me to do so how can it have low security? How could it have been breached when I JUST created it? This is either a scam or you guys are totally incompetent.
App collects all your CONTENT!
Screw that
NOT user friendly at all
This is the most disorganized confusing app ever with the various folders that can only be accessed in specific ways, allows for no easy organization or easy access to the documents. I would never pay money for this app.
ok
garbage app crashes every 5 minutes. thanks 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Trash
App keeps closing, can’t even use it
Unauthorized charge
I was charged after I cancelled my subscription. I contacted the company and was promised that the refund would be issued immediately and the amount would not affect my checking account balance. That was not true, I did not get a refund and the amount was deducted from my bank balance. Next step is to file a claim.
App Crashes When Launching After Update
As the title says, hope it’s not due to my iPad being an Air Gen1
Highlights and Annotations don't sync across devices or the pdf itself in icloud
I highlight and annotate everything. When I view the file in my icloud folder in the same device or icloud on my iPad or MacBook it doesn't update the highlights or annotations. It just shows up blank. Other PDF apps don't have this problem. Will cancel my subscription.
Can’t access full site when Paid
For MONTHS now I have been trying to use the full version and it never works. Even after paying and subscribing it tells me to subscribe every time I try to compress a file. This has been over a year but I come back every once in a while to see if it’s working and it’s not. I’m going to give up on this app. They won’t fix the issue either.
T
I can’t cancel this. It didn’t do what I needed this to do.
Paid for subscription but not able to access what paid for.
I paid for subscription but app will not allow me to use subscription features. Tried to use restore purchased option and still nothing.
What kind of nonsense can is this? I need to use what I purchased, “now” not tomorrow or two hours from now. Never been this disappointed over an app ever before.
What kind of nonsense can is this? I need to use what I purchased, “now” not tomorrow or two hours from now. Never been this disappointed over an app ever before.
Bad program
It’s all a plug for the paid for subscription. Almost all important feature’s don’t work
Lost the ability to use a pencil
This app worked great for the past year to make edits via Apple Pencil. Today, looks like they removed this functionality.
Confusing
No one can tell me how to obtain the password that comes with a document downloaded
No Free Trial Period and no customer support
Did not like the app so tried to request a stop and refund during trial period. There is no way to reach customer support, a trouble ticket was filed and no prompt response was received. There is no where in the app to stop future annual billing. Company replied to this with a support e-mail. Again provided all details to the email address provided and received and was asked the same questions. I did finally receive the refund. Lack of customer support and inability to change billing options would keep me from dealing with KDAN products in the future
Garbage
If you ever want to edit a pdf, just grab adobe. This app just links to additional apps that you need to purchase although none work efficiently and none sync. Do yourself a favor and avoid the heartache of losing hours of your life trying to get this app to work, pay the extra $15 and stick with adobe.
Useless
If I can’t create an account on the app, what use is it? I’m certainly not going to subscribe to it.
Sick of greedware
Not free. Just a trial which is not clear at App Store. Waste of time.
There’s no such thing as FREE TRIAL
It’s so deceptive that you won’t even allow users to edit a document so they can try it out for free before making a decision to purchase. Don’t call it free trial when you can’t honor your word. When I uploaded a 5-page document to your app, clicked on 2-3 pages to delete them, a pop up window kept coming up to either Start the Free Trial or Purchase. The Free Trial asks for your personal info. Why not just make it simple?
WITHOUT WARNING they changed the app and DELETED every PDF
One day I updated my apps and suddenly a new version of this app appeared. All the files in the old app were GONE. I had even gone so far as to back them up with Icloud backup. Even THAT WAS ERASED. I tried to contact the developer. NO REPLY. I will NEVER trust this developer or use their app ever again.
Makes you pay for accessibility options that your iPad already has!
The app won’t let your iPad read text aloud to you unless you pay for the (VERY overpriced) subscription. This is an accessibility function that your iPad comes with! It works on ANY text you can select in ANY app. Unless the developers go out of their way to prevent you from using it in their app, that is. Another ableist company demanding that disabled people pay them to remove roadblocks that they didn’t need to put up in the first place - what a shock.
Aside from that, though, the app is…fine. Has some useful tools (scanning, signing forms, etc.), but I mostly wanted it for annotating PDFs and found switching between scrolling, highlighting, and writing just too fiddly and tedious for that purpose.
Aside from that, though, the app is…fine. Has some useful tools (scanning, signing forms, etc.), but I mostly wanted it for annotating PDFs and found switching between scrolling, highlighting, and writing just too fiddly and tedious for that purpose.
So so
Wants you to sign up for newsletter before you can use the app.
Browser upload on Mac fails
It’s a useful app when I don’t have to try and upload a file from my Mac multiple times before the file appears in the app.Each time the browser returns the message“file uploaded! “ and the file is nowhere to be found.
Screws up every time..
I used this to add notes to prints/maps for work. Every time i have used this it moves all the work i have done all over the print and deletes a lot of it when i save it. I am so frusterated with this app for all the time I have lost using it. Thumbs down
$96?!?!
I was charged $96?!? I’ve used it once. Nowhere did it say it was $96
subscription model is a non starter
Needs subscription to access basic features like black or sepia background. Immediately uninstalled.
Upgrade 14.8
Since I upgraded to iOS 14.8 I can’t upgrade my PDF app. This means I don’t have access to all my data for home and work which I use everyday. I emailed company and still waiting for a reply.
Please help.
Please help.
account required
spot stealing my data. i dont want an account to open a darn file
Not really free
When you try to do anything it makes you sign up for a monthly suscription
Why i loathe adobe
Too difficult to navigate. Too many negative anomalies. Unfriendly to use. My account was violated but adobe never took ten seconds to assist me to correct, i had to find out from my own identity theft service. Adobe has too many upgrades that do not work smoothly when transitioning photos … i can go on and on but but what good will it do they will probably sabotage my account fo speaking the truth to my experiences.
Why buy if app becomes unusable after OS updates
I purchased the full version a while ago. The app was working fine, until I’ve recently updated the OS on my Iphone, and boom, all the sudden the app doesn’t work any more. When checking for “update” options there wasn’t any, instead they created a new duplicate app that’s not linked to the previous one, thus it’s a totally new app. I’m dissatisfied with this app, even if I were to buy it again( which I won’t) ALL my PDFs and markups are now gone!
Adobe acrobat
Worst app ever! I want a refund!
Rip off
This app charged me $50 after one week. I forgot to cancel until they already charged me this ridiculous fee. They could charge monthly, but I’m sure this is the only way this company makes money because nobody needs this dumb app.
Pick a different PDF Reader.
I’ve used this app for years and suddenly something changed and it is a giant pain and I can’t access the articles I need for grad school. I’m so frustrated that when I open this app it now takes me to the KDAN blog website and I just can’t seem to get back to my files. This is garbage.
Don’t bother with this. Use a more direct and user friendly reader. This isn’t worth it.
Don’t bother with this. Use a more direct and user friendly reader. This isn’t worth it.
Can’t even use for its intended purpose and closes by itself
App keep closing by itself. Every time I click on the face icon in upper left, app just immediately shuts down. I signed up for the free version through KDAN simply to remove security from a PDF document, which was supposed to be included, and can’t even do that. Pop ups for ads for me to purchase other versions keep coming up and app closes. Terrible app, so disappointed. I wanted to it for ONE task which it said it included in the free version, can’t even do that nor access the rest properly without auto shut down. Please fix this.
Browser History Error & One Time Payment
For a while now (I haven’t reviewed since I hoped it would be fixed by itself), the Browser History does update. The same with the Web Address Link. The pages do change in the tab, but the Web Address remains with the original link and the History doesn’t keep a history. Please fix these.
Also, like before, please allow a one-time payment. All I want is unlimited downloads, so I don’t want to pay for a subscription.
Also, like before, please allow a one-time payment. All I want is unlimited downloads, so I don’t want to pay for a subscription.
Awesome
I like it well so far!
+ 3 more in the clipboard copy
Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
8%
Negative (1-2★)