Review Insights · App Store
PDF Scanner AI: Scan Documents
Cacao Mobile · 6,563 ratings · ★ 4.7
4.7
★★★★★
6,563 ratings
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Top complaints - extracted from 44 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
12 negative reviews mention this · 27% of all complaints
★★★★★ "Please do not install (Not for Free). If you are looking for a free tool, then this is absolutely not the one, because upon installing, it asks for the payment details and the Free trail is only for 3 days.." - Rslai
2
"subscription"
12 negative reviews mention this · 27% of all complaints
★★★★★ "Not what I need. First thing that wasn’t really a surprise was a subscription fee. Glad they did a trial also also it says it’s converts pictures into PDF files but that’s not what it does. All it does is convert the text to PDF so basically a copy and past…" - The_Real_Dacloud
3
"without"
8 negative reviews mention this · 18% of all complaints
★★★★★ "Why???. Why would I download app and pay for it when I can do the same and more on my phone for free. This app is very outdated and you can’t do anything on this app without it popping up to pay for the subscription it doesn’t even give a descript…" - Ms. Tiger W.
4
"download"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Price. No price before download. This is t a hospital, put the prices up" - Chadlaubach
5
"share"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Scam indeed. Once the PDF is created, there’s a fee to share, download or any of the reasons you needed to create it in the first place. Won’t even allow to share to a personal drive. Find something else." - KBX50
6
"unless"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Don’t bother unless you pay. Figured this app would have a premium subscription, but I just needed to scan and send one document in a pinch. Found out you can’t share documents without paying the fee. What’s point of even allowing you to scan something for free if you …" - Symbolicowl
7
"documents"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Don’t bother unless you pay. Figured this app would have a premium subscription, but I just needed to scan and send one document in a pinch. Found out you can’t share documents without paying the fee. What’s point of even allowing you to scan something for free if you …" - Symbolicowl
8
"paying"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Don’t bother unless you pay. Figured this app would have a premium subscription, but I just needed to scan and send one document in a pinch. Found out you can’t share documents without paying the fee. What’s point of even allowing you to scan something for free if you …" - Symbolicowl
9
"point"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Don’t bother unless you pay. Figured this app would have a premium subscription, but I just needed to scan and send one document in a pinch. Found out you can’t share documents without paying the fee. What’s point of even allowing you to scan something for free if you …" - Symbolicowl
10
"without paying"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Don’t bother unless you pay. Figured this app would have a premium subscription, but I just needed to scan and send one document in a pinch. Found out you can’t share documents without paying the fee. What’s point of even allowing you to scan something for free if you …" - Symbolicowl
11
"week"
5 negative reviews mention this · 11% of all complaints
★★★★★ "I’m furious…. Was not obvious that I would be charged the rapacious fee of $7.99… PER WEEK!!!!! Ridiculous Rip Off!!" - SeattleAight
12
"anything"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Why???. Why would I download app and pay for it when I can do the same and more on my phone for free. This app is very outdated and you can’t do anything on this app without it popping up to pay for the subscription it doesn’t even give a descript…" - Ms. Tiger W.
📋 All 44 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
ن
سيء ومو مجاني
Price
No price before download. This is t a hospital, put the prices up
I’m furious…
Was not obvious that I would be charged the rapacious fee of $7.99… PER WEEK!!!!!
Ridiculous Rip Off!!
Ridiculous Rip Off!!
Please do not install (Not for Free)
If you are looking for a free tool, then this is absolutely not the one, because upon installing, it asks for the payment details and the Free trail is only for 3 days..
Scam indeed
Once the PDF is created, there’s a fee to share, download or any of the reasons you needed to create it in the first place. Won’t even allow to share to a personal drive. Find something else.
Why???
Why would I download app and pay for it when I can do the same and more on my phone for free. This app is very outdated and you can’t do anything on this app without it popping up to pay for the subscription it doesn’t even give a description of what it can offer you.
Scam
This app is a scam. They charge you every week and there is no call center or support for you to cancel a payment.
👎 Mala no se la recomiendo
Arruine mi vida con esta aplicación
Resulta que descargue esta app para escanear un documento que necesitaba pero luego que lo hice me pidió suscribirme por una supuesta prueba gratuita el cual lo hice pero cuando me suscribí resulta que esa aplicación no me sirvió para nada realmente muy mala calidad del documento al momento de ser escaneado , el cual retrocedí a descargar otra aplicación mejor que esta para escanear el documento que no pude hacer con esta
Y ahora resulta que debo un supuesto saldo pendiente que no me deja descargar otras aplicaciones
Resulta que descargue esta app para escanear un documento que necesitaba pero luego que lo hice me pidió suscribirme por una supuesta prueba gratuita el cual lo hice pero cuando me suscribí resulta que esa aplicación no me sirvió para nada realmente muy mala calidad del documento al momento de ser escaneado , el cual retrocedí a descargar otra aplicación mejor que esta para escanear el documento que no pude hacer con esta
Y ahora resulta que debo un supuesto saldo pendiente que no me deja descargar otras aplicaciones
Don’t bother unless you pay
Figured this app would have a premium subscription, but I just needed to scan and send one document in a pinch. Found out you can’t share documents without paying the fee. What’s point of even allowing you to scan something for free if you can’t share it? What person needs to scan something just to save it in the app? Honestly, I would not bother with this app and would not recommend it to anyone.
20/m
4.99/w The price tag is ridiculous so I didn’t even get to test it out.
Help
I’ve tried to cancel my subscription so many times I cannot even update my payment on my phone due to this please completely cancel my subscription
Be mindful of free trial
After free trial ends it immediately starts billing every week. There’s no way in the app or your personal settings to stop anything until the trial expires so if you don't keep an eye out for it it’s going to bill you
This is garbage
It’s been giving error for days they’re good to charge but can’t fix their error, costumer service is garbage they don’t answer. Can’t trust this bs👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Pay Only
Pay only app. It is not transparent about that fact
Duplicitous and exasperating
It doesn’t say up front that there is a subscription fee til you start to use it. It doesn’t give the option for a free version. It’s not clear as to whether or not I will be charged after the seven day trial. It took a picture before I was even ready for it. This arrogant and cavalier. Designed by them and for them, not for the end user. Now I have to figure out where I have to go to unsubscribe. As with everything with Apple you just have to know.
Doesn’t work well at all
Doesn’t work at all
Don’t waste your time
The ad makes it out like you can scan some things for free to try it out. It will let you scan but it doesn’t let you do anything with the document. Don’t even bother to waste your time.
Not worth it
Has a very steep paywall in order to make it usable. Frankly not very helpful without paying $15/3mo. Better off using something cheaper.
Predatory $$$ chaser
Predatory subscription culture. $5 a week for what? That’s $240 a month to scan using your own camera. May as well buy a printer at that point.
Would rate no stars if I could.
Would rate no stars if I could.
Can’t export without paying
Can’t export or email it to yourself without paying
It’s a scam
No help section no place to cancel 20 bucks a month for life , you’ll have to cancel your credit card to quit
Don’t download
I downloaded this app and the deleted it 5 minutes later
It said that it was4.99 a weeek when I opened it a pop up saying manage my subscription open up so I went to manage my subscription and noticed that it was actually $14.99. So I changed it the $4.99 option as advertised went bac into the ap and the pop up showed up again went back to manage my subscription and it was 14.99 again
It said that it was4.99 a weeek when I opened it a pop up saying manage my subscription open up so I went to manage my subscription and noticed that it was actually $14.99. So I changed it the $4.99 option as advertised went bac into the ap and the pop up showed up again went back to manage my subscription and it was 14.99 again
Awful
The scans are fine but you can’t export at all for free. What’s even the point of offering it as a free download if the app is essentially useless without paying for it? I’m getting really sick of having to pay subscription fees for nearly every app at this point.
Misleading
Did not realize I would have to subscribe to send scans. I am not concerned about image having a watermark. But you must subscribe to share.
Don’t get this app unless you’re gonna pay 5$ a month
Why does every single thing need a subscription service these days? These money grubbing companies want you to forget you subscribed so they get money for nothing. What ever happened to one time payments. In the replies to reviews they disingenuously say SOME things are paid but you can do other things for free. I have to ask, what is the point of scanning a pdf if you can’t save or send it? This app is completely useless unless you wanna pay
Limited Tools
There are no redaction tools available …also due to my poor rating the most random and made up nicknames are suddenly taken
Don’t bother with this app
Unless you are downloading this app knowing you are going to pay for it, don’t use it. You can take the picture and convert it to a document, but that is the extent of what you can do with the free version.
Misleading
Cannot email or forward any image without paying. This is effectively a more useless camera. Go somewhere else
Can’t share documents unless you spend $15 a month
Got the app, was kinda concerned when the first thing that popped up was a massive thing asking to spend $15/month to subscribe. Exited out of that and scanned my documents, found out you can’t share them without subscribing. Pretty much worthless unless you pay the $15/month.
Subscription based only
Cannot be used without paying a subscription, worthless.
Wow…
Gotta love the copy and pasting of the generic response from the developers.
If you’re looking for a free pdf scanner, this is NOT it. What’s the point of scanning my documents to the app, if I can’t even save them to my phone at the least. Just use your camera for Christ sakes instead of this
If you’re looking for a free pdf scanner, this is NOT it. What’s the point of scanning my documents to the app, if I can’t even save them to my phone at the least. Just use your camera for Christ sakes instead of this
Useless
Only can take pictures of documents then have to pay to share them.
Warning: Subscription Bait
The app scans documents just fine but you then have subscribe to the app in order to do anything with your scans. You basically have to screenshot your scans and use a 3rd party anyway.
Can’t use unless you pay
Too bad to deserve ample 1 star review
WON’T LET YOU SHARE
This app will not let you share the scans anywhere unless you pay. What’s the point of making something digital if you can’t do anything with it?
App won’t let you save scans unless you pay
I was in a bind and needed to scan a few documents to send in an email, the app would not let me download the scans unless I signed up and paid.
Confusing and tricky
There is no way to easily understand the app and guess what they make it extremely difficult to unsubscribe from it. I’m trying to unsubscribe and I still can’t find a way to do so. What a scam!
bait
baits you into spending money to sub, won’t let me X out of the subscription pop-up
This app doesn’t work
Don’t listen to the reviews I’m 99% they’re all bots. This app literally just doesn’t work.
Not what I need
First thing that wasn’t really a surprise was a subscription fee. Glad they did a trial also also it says it’s converts pictures into PDF files but that’s not what it does. All it does is convert the text to PDF so basically a copy and paste not a full conversion. Maybe this is useful to other people but definitely not for what I needed. Oh now they lose another star because I found out that free trial still charged me for the week. So I don’t know if that’s the Apple Store‘s problem or you guys but still terrible app
Glitch After update
The app is not opening up after new update. Not sure if this app stopped working completely but I do have important stuff to pull up.
Have to Pay to Download
You have to pay to download or share.
Misleading
App does not convert any file or pngs to any other file. Choices very limited.
Too expensive!
It is nice to be able to convert several images into one PDF right from your phone, but it is just too expensive to use since there are so many other free options
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)