Review Insights · App Store
PDF Scanner App: TapScanner
SMART MEDIA INTERNET MARKETING LTD · 25,801 ratings · ★ 4.7
4.7
★★★★★
25,801 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
15 negative reviews mention this · 29% of all complaints
★★★★★ "Canceled. I have canceled this PDF scanner multiple times and it’s still pulling out of my account every week!!!!!!" - Brikerie
2
"free"
14 negative reviews mention this · 27% of all complaints
★★★★★ "Scam. I’m trying to cancel my free trial so that I don’t get charged. I’ve emailed the company two times and haven’t heard back. Apparently, you can delete your account but you have to have a password. I signed up with my Google account and that …" - liamige10
3
"trial"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Scam. I’m trying to cancel my free trial so that I don’t get charged. I’ve emailed the company two times and haven’t heard back. Apparently, you can delete your account but you have to have a password. I signed up with my Google account and that …" - liamige10
4
"scan"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Canceled. I have canceled this PDF scanner multiple times and it’s still pulling out of my account every week!!!!!!" - Brikerie
5
"free trial"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Scam. I’m trying to cancel my free trial so that I don’t get charged. I’ve emailed the company two times and haven’t heard back. Apparently, you can delete your account but you have to have a password. I signed up with my Google account and that …" - liamige10
6
"subscription"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Scam, predatory app. My mom accidentally subscribed to this app hoping to use it once to scan something and delete the app. The app charged her $5 every week. We canceled the subscription and they still charged after canceling the subscription. Even if we inten…" - Chuch3195
7
"scam"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Scam. I’m trying to cancel my free trial so that I don’t get charged. I’ve emailed the company two times and haven’t heard back. Apparently, you can delete your account but you have to have a password. I signed up with my Google account and that …" - liamige10
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Canceled
I have canceled this PDF scanner multiple times and it’s still pulling out of my account every week!!!!!!
Scam
I’m trying to cancel my free trial so that I don’t get charged. I’ve emailed the company two times and haven’t heard back. Apparently, you can delete your account but you have to have a password. I signed up with my Google account and that password isn’t being recognized. There’s no option to reset the password. This is a scam and I will report to the bbb if I get charged for this.
Don’t Get
Pretty much a joke of an app. You can’t do anything without paying. It’ll make you a nice scan of a document and then paywall you to be able to do anything without paying it. Bait and switch, not sure why you wouldn’t just make the app cost money if you know you won’t let people use it for free. Pretty frustrating.
Auto charge
It said in app purchases but started charging once opened.
Nothing until you pay.
This isn’t a free app. You will be baited to subscribe.
Scam, predatory app
My mom accidentally subscribed to this app hoping to use it once to scan something and delete the app. The app charged her $5 every week. We canceled the subscription and they still charged after canceling the subscription. Even if we intended to actually use this app $5 a week?? Are you kidding me this is such a scam
The blue 1
The blue 2
K
So I’m trying to cancel it it won’t give me that option so I go to the site my message won’t go through
Terrible
The text edits are terrible. They box out & overlap other text nearby.
Takes a picture not a scan
I might as well use my phone. How do I cancel my free trial?
Unable to export from app
I used to use this to export files to my email for paperwork in college, but now I’m unable to export from the app without spending money/free trial shenanigans. Used to get base functionality for free with mild advertising. Now you get to convert your photos to PDF but never remove them from the app without trial or payment. I could be overlooking a step but they’ve definitely made it harder to navigate if that is the case. I don’t plan on spending $.50 a week when I only need to send one PDF every seven months.
Cheaters!
Supposed to be a free 7-day trial, but they charged by card immediately. SCAM!!!!! BEWARE!!!!!!
Can't cancel subscription
I've tried to email them so I won't get charged, but it says there email is invalid.
Mixes up the order and delete pages in pdf export worthless
I tried compress no compress max medium low quality all gave different number of pages I got it to give me all pages on one file but they still were not in order. File looks good and is in order on the phone. It just exports through a random number generator
No email
Scanner works great. Unable to be received by recipient.
Not clear
I purchased this app in order to scan my PDFs and convert to Word documents. It is not obvious once the document is scanned as a PDF how to convert to a word document.
For example, once a document is saved, it’s now a scavenger hunt on located the document to export it as a word file.
For example, once a document is saved, it’s now a scavenger hunt on located the document to export it as a word file.
Can’t cancel service charging me monthly and won’t return messages
I can’t cancel
Frustrating app
Frustrating to use due to pop up adds that come up after every click you make, trying to get you to buy stuff
Liar
Says it’s free! It’s NOT!
not free
says free trail 7 days but will not go through with out 6.99 also you can do the same thing this app does with your camera n google image search
Can’t cancel
This app started to charge me monthly and I can’t find a way to cancel it.
Won’t let you cancel
I used my free trial for one day and now I want to cancel my subscription. In settings it shows I have a premium subscription but it won’t allow me to cancel.
They changed when the app got famous, they betrayed the people who make them known
The service used to be free, once they got more attention they started to charge whenever you want to export a document
No funciona con la nueva actualización
Tengo usando esta App por 2 años, pagando la membresía y estaba funcionando genial, pero hoy que deseo utilizarla, no esta funcionando mas, al parecer en la actualización hicieron un trabajo terrible, no esta escaneando los documentos, solo presenta paginas en blanco. Deben de corregir ese gran error.
Money scam
We never had to pay for camp scam before unless we wanted something specific. These are basic screenshots that I would like to send and it will not allow me to. This is an awful app. Trying to get $.49 a day when you only needed it for one day.
Subscription
I am unable to cancel! And there is no button to cancel. Seems really suspect.
Free (to download)
Free (trial)
Why don’t apps like this just say what they mean?
Why don’t apps like this just say what they mean?
Not free
Free trials aren’t free. They cost you later or they live in your head until cancelled
Cobran mucho
No se compara co Genius
Fee
Why did I buy a 1-year package, but when I change devices I have to buy it again? Even login same account but doesn't work, still ask for buy new packages.How stupid !
Blurry
Everything came out blurry. I think I should cancel and get a different scanner.
no way to cancel premium membership
Of course the app makes you sign up for a free trial. I’ve looked everywhere and there’s no way to cancel the trial…what’s the deal….
Meh
I used it 2x on trial for legal docs
Quality was ok,
2 page scan sent to detectives and they couldn’t open file.
Not sold.
Quality was ok,
2 page scan sent to detectives and they couldn’t open file.
Not sold.
Quá tệ
Như quảng cáo nhưng chỉ dùng được 1 lần, muốn dùng nữa phải mua mới dùng được,lấy danh dự người Việt Nam ra thề.
Customer service
Customer service is the worse. I purchased a year subscription. I was forced to upgrade on my phone. The app transferred over but not my subscription. I need this for work so I can get paid. Unfortunately there is no phone number to contact customer service and I have sent an email a week ago and have no response. The only way for me to get my work done will be to purchase a new subscription.
Cancel
I want to cancel
Why can’t I cancel
The app did not work. I tried to cancel see nowhere to do so. I sent in a request to customer service and have had no reply. I now have to dispute the charge on my card
Will not allow you to cancel subscription
Do not pay for this app. It is impossible to cancel your subscription and you will never get a response from them. Scam!!!
no matter how wonderful
They never tell us upfront how much the subscriptions are going to cost.
That’s advertising it’s not marketing.
That’s advertising it’s not marketing.
PDF won’t upload in correct order
Horrendous. Puts it into opposite order when I make a PDF. I cannot upload a pdf normally with this app. And this is the paid version.
Horrible
The app was acting up so i deleted it and installed again, but now it doesn’t give me the option to sign in and its asking me to pay a subscription again, i lost all the documents that i had scanned in the app.
Cannot cancel subscription.
In the last 48 hours, I’ve tried to cancel my subscription to this app but there is no unsubscribe option neither on the app or Apple. Straight up theft!!
Mal
Hago el scan y no me deja enviarlo por que hay que pagar
Poor
It doesn’t capture the entire document. It’s easier to take a picture of the document
Do not convert to different languages
Do not convert to different languages will as professional document
Scaner
I couldn’t to scan clearly some documents
Good app but hard to cancel
This app makes it hard to cancel, looked it up on Google and that’s not helping either. App works as it should
Forcing to upgrade for the smallest things.
I don’t like being pushed into an upgrade just to use a simple
Scanner
Scanner
Just ok
Copy came out weird snd I thought this app would let me scan too…but it doesn’t.
Free Trial for 7 days is a scam
I downloaded it thinking that I had 7 days to try it out and was charged immediately. I scanned a picture and the glare was horrible.
+ 2 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)