Review Insights · App Store
Philips Hue
Signify Netherlands B.V. · 109,288 ratings · ★ 4.7
4.7
★★★★★
109,288 ratings
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Top complaints - extracted from 11 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bridge"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Zone lighting scene selection and Motion awareness option is not actually available.. I bought the hue bridge pro for the new capabilities and the app doesn’t even allow it. The option just goes to a blank gray screen. Even tried restarting my phone and redownloading the app. Smh, $100 for nothing…." - Almsk8
2
"lights"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Made worse and added advertisements. We already bought the expensive product and we still have ads that load infinitely faster than the lights and systems do. Another product just got worse overnight…" - DDddddddddddddghrf
📋 All 11 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Ads in my app
They’re now sneaking in ads to an app that I’m using for items that I already paid for. Needs to stop.
Zone lighting scene selection and Motion awareness option is not actually available.
I bought the hue bridge pro for the new capabilities and the app doesn’t even allow it. The option just goes to a blank gray screen. Even tried restarting my phone and redownloading the app. Smh, $100 for nothing….
Made worse and added advertisements
We already bought the expensive product and we still have ads that load infinitely faster than the lights and systems do. Another product just got worse overnight…
No automatic scheduling without a bridge is slimy.
All I want to do it set my light to turn on at 7pm and turn off at 6am. They gate this simple feature behind a $70 piece of hardware. Won’t be buying these smart bulbs again.
Light options are terrible
App needs better templates for holidays, special occasions and the ability to get colors by rgb code.
ads
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Ensh*tification
Great for the company’s bottom line to make people register for an account and give up their information now to keep using this app. Not the deal we signed up for when spending gobs of money on the product, though.
Looking forward to a government that actually cares about consumer protection.
Looking forward to a government that actually cares about consumer protection.
Lack of Holiday Scenes and basic features.
The holiday scenes are very limited. There is no 4th of July for our 250th! Very disappointing. You still can’t set up a scene animations, even with the pro, you have to use a 3rd party app.
Hue lights
Sufficient lighting when you need it.
Quite a disaster to set up
I have had so much problem with setting up my device devices and connect connecting it to Apple home. Once it’s done, it’s great. Bet there are sure some major flaws with connecting to other device devices. I have other bridges for different devices and they didn’t cause me any trouble but the Phillips Hugh Bridge pro sure did.
Slow beyond usability
The app has always been ok - not the best, not the worst for controlling lights. A bit bizarre in terms of scenes & theming. But over the years the app has become slower and slower - for new hubs and old and Bluetooth - that you need to find a new app over time or stick to using Siri/Alexa/Google.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)