Review Insights · App Store
PhonePe: Secure Payments App
PHONEPE PRIVATE LIMITED · 162,505 ratings · ★ 4.7
4.7
★★★★★
162,505 ratings
🎯 Build a better version
Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"payment"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Customer support is a disaster. Payments won’t complete and there is no way to get support" - Quran lite
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Customer support is a disaster
Payments won’t complete and there is no way to get support
Not log in
Not responding
Nanana
Nanajaja
300 mb app for upi payment?
300 mb for what?
Rude driver
AC not on.. I have to ask for it..
Jio payment bank
My Jio payment bank is not working on this app 🙂
Heavy convince and platform fee
They charge heavy convenience and platform fees for users on recharges and also paying bills better to go with other apps where they give cash backs…
SMS
SMS going to wrong number
Help
Help is not helpful
NOT WORKING 🥹ON IPHONE 7+ IOS 15.8 , working for only 1 time
NOT WORKING ON IPHONE 7+ IOS 15.8 , working for only 1 time , again working only when reinstall please resolve the issue .. 🥹
Constant marketing notifications
This app pushes unneeded marketing push notifications and there is no way to turn them off
iOS not supported
I am currently using an iPhone 7 Plus and have been relying on your application for over three years. I recently noticed that the app is now requiring an iOS update to function.
Could you please explain the technical reasons why this iOS update is mandatory to continue using the application?
Given that the iPhone 7 Plus is no longer receiving new iOS version updates, this requirement implies that I would need to purchase a new phone just to access your app. I would appreciate any insight you can provide regarding this situation.
Could you please explain the technical reasons why this iOS update is mandatory to continue using the application?
Given that the iPhone 7 Plus is no longer receiving new iOS version updates, this requirement implies that I would need to purchase a new phone just to access your app. I would appreciate any insight you can provide regarding this situation.
Marketing notifications
Popping up instant notifications for advertising is unacceptable. Deleted.
Stuck payments a nightmare
If your payment is stuck for whatever reason on the receiving bank side you are screwed. The payment is deducted from your bank and there is no way to recover it. I ended up paying double my taxi fare. Customer support is of no use as they claim nothing wrong from their side. Whoever came up with this process needs to be fired. GPay is apparently better but it’s not yet available for NRIs visiting India
Asks for feedback too many times
Asks for feedback too many times
Good work
4.5
Not for NRI
Can not select any other country other then India.. can not create account with USA No. Fix the app.
Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)