Review Insights · App Store
Photo Editor+
Axiem Systems · 3,138 ratings · ★ 4.6
4.6
★★★★★
3,138 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Cancel. Trying to cancel my subscription but it doesn’t allow me" - jojomonkeylove
2
"paid"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Paid for the app and it keeps cutting out with text unless saved quickly and every other step. Not very happy" - Cautioned Mac User
3
"edit"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Failed to save again!. Every time I spend so much time to edit my picture the app fails to save my image making me have to redo it all over again! So frustrating!" - Amy-Cali
4
"work"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Doesn’t work on an IPad. Tried collages and it cuts off things and no way to resize." - Kodee137
5
"save"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Failed to save again!. Every time I spend so much time to edit my picture the app fails to save my image making me have to redo it all over again! So frustrating!" - Amy-Cali
6
"picture"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Failed to save again!. Every time I spend so much time to edit my picture the app fails to save my image making me have to redo it all over again! So frustrating!" - Amy-Cali
7
"free"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Not safe. Not sure if this app is currently maintained or has been updated. Its privacy policy simply says to use the settings in your phone. There are a number of free options that are nice to have, but this is by far not the best free app out there…" - Hot Coffee, Lakes and TeaCakes
8
"frames"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Supply shop items Gone! No Support!!!. I paid for Pro A+ and now with IOS all the Supply shop frames, stickers, and more are missing! No Support whatsoever as their website doesn’t work when trying to submit. Update and fix this or stop selling it on the App Store!!!" - WrkingW
9
"crashes"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Crashes all the time. Unreliable app crashes all the time paid money for this." - Cletus maximus
10
"photo"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Not consistent. I set my privacy to limit access to my library. That means I have to add images I want to edit individually. Half the time it won’t let me add new images. Half the time it won’t synch my edited image with my iPhone photos. Very frustrating.…" - Davisj96
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not so good.
I could not find a way to cut and paste.
Not consistent
I set my privacy to limit access to my library. That means I have to add images I want to edit individually. Half the time it won’t let me add new images. Half the time it won’t synch my edited image with my iPhone photos. Very frustrating.Looking for a new app.
Sucks
Never downloads anything
Paid for the app and it keeps cutting out with text unless saved quickly and every other step
Not very happy
Not safe
Not sure if this app is currently maintained or has been updated. Its privacy policy simply says to use the settings in your phone. There are a number of free options that are nice to have, but this is by far not the best free app out there. For a couple of dollars per month, you can get 1000% better with lots more options.
Crashes all the time
Unreliable app crashes all the time paid money for this.
Keeps crashing
Crashes and loses all progress unless I save each step as a separate picture.
Nothing!
Worth nothing!
Frozen junk / ripoff
Edited 1 photo. Pretty basic primitive tools . 2nd photo started . Played with sharpener & it froze . Can’t get out , no options to escape . Piece of junk . stole my 1.99 . Stay away . Real garbage .
Garbage
It offers nothing the cheap one offers. Showed $1.99, I downloaded it and then it indicated a charge of$8.99. Should have known better.
Crashes while in use.
Crashes while using forcing a save after every step of an edit or you have to restart from scratch. Since latest update, after selecting edit, screen gets stuck not allowing another selection. Needs more “combine” selections for double combinations.
No instructions?
Can’t figure out how to use this app?
Cancel
Trying to cancel my subscription but it doesn’t allow me
Doesn’t work on an IPad
Tried collages and it cuts off things and no way to resize.
No directions to use…
I purchased this app but can’t use it bc there are no directions to use it. I twice have filled out the form in “contact us” within their app but after filling out the form (twice) the “send email” button won’t respond to send it! Very frustrating! Can someone please respond to me with the directions for use? Or I want my money back.
Horrible canceling subscription
There is no where to CANCEL this subscription!!! It is not in your app subscription section to cancel and nowhere on the app itself to cancel! You can fill out an email to support but it doesn’t send! I am pretty sure this is a scam app! Beware!!!!!
Supply shop items Gone! No Support!!!
I paid for Pro A+ and now with IOS all the Supply shop frames, stickers, and more are missing! No Support whatsoever as their website doesn’t work when trying to submit. Update and fix this or stop selling it on the App Store!!!
Do not buy
Worst app I’ve ever tried does nothing I need!
Very frustrating
I cannot access any of the frames which I used to use all the time. Awful I will be canceling my subscription.
App keeps closing!
Trying to add text to some photos, and all of a sudden the app closes before I’m finished!
Abandoned
This was, in my opinion the greatest photo editor available on iPhone. Was. No appears to have been abandoned and it is close to worthless. Desperately needs updates. If you try to resize the text to quickly, it crashes. If you open more than just a very few photos at the same time, it crashes. If it takes an notion to crash, it crashes. Sorry to see it go, but I’m looking for a replacement.
All my extras disappeared and it cannot get help to restore.
It was working well but then all my effects, frames, etc disappeared and I cannot get support because page is blank. I paid for this.
Bad app
Keep quitting on me . Not a good app, better of use the trial one.
Crap!
It didn’t unlock any more collage options and that’s what I was wanting… this was a wast of my money! I already deleted it and just use my free photo editor.
Worthless
I just got it and tried to fix a picture! Well not as they say it works!!
Wow
Incredible. It has less features than the free version. What a business model.
Worst of all paid apps
Doesn’t even deserve a single star. Waste of few bucks
I need resized images! None here
Can not find resize tool
Crashes all the time!
I will be working on a photo and it crashes, closing the program.
Vcdbbv
Doesn’t work
Come on man
I use to use this app a lot a while ago.. but I go to try and make something special for someone and after anywhere between 5seconds to 8min it kicks me out and doesn’t save my work...come on man....
Collage doesn’t work
I bought this to be able to do a collage. I was disappointed to find I was limited to four pictures. I was further disappointed when it did not insert my selected pictures into the frame. When I reached out to support...NO answer other than a status that it is an open ticket.
Would give a zero if I could!!!!
Every time I tried to save an edited picture, would say “image failed” with ZERO information as to why it failed!!!! 🤬🤬🤬
Deceptive and non functional features...
These type of developers should purged from system.
Failure
As soon as I finish
with a picture, it fails to save...if I get that far before it totally shuts down.
with a picture, it fails to save...if I get that far before it totally shuts down.
Save pictures
Sad it wouldn’t save photos but does.
I need a refund
What’s wrong with this app? Just bought it and is not saving the edited pictures!!!
What?
Gave it a 1 because Photo Editor- is exactly the same as Photo Editor+........ other than the price. Don’t get me wrong.....I’m pretty sure anyone can handle the .99 cents for the +. But why would you not use the - .......after all it’s free. Kudos for the marketing. I was certainly willing to pay a buck for a little something xtra. I suppose I would have paid the 5 cents to see the egress. My bad.
Frames
Does not apply frames overlays and more. Ugh 😫
Beginners nightmare scenario
I tried this app and when I went to capture an image it goes right to my camera. If it’s in front of me on the web and I copy it this app couldn’t care less. Unless I take a picture of the picture on my screen, which is inane, it’s useless.
Can’t get supplies
I recently had to redo my phone and when I went to download all my apps. This editor stopped working. It won’t re-download the filters I had nor the overlays, I had before. It keeps saying to sign into adobe or iTunes. I did that and it still gets stuck just circling and not downloading. It’s to bad because this is a really good editor but it’s stuck now and I can’t use it anymore 🤷♀️
Waist of money and time!
Crash Central. Kept trying it and once in awhile it would work ok and I could squeeze an edit out before it crashed, but time and time again it’s waisted my time.
Poor performance
Was very excited about getting this app after using the free version. After I paid for the Pro version and downloaded it, the problems began. It takes forever to get “supplies“ (stickers, frames, etc), if they download at all. In my experience most of the supplies never downloaded even when I was on a fast connection. Sent a message to support...chirping of crickets. At this point I wish I had never upgraded and cannot recommend this app.
Membership
HOW THE HECK DO I GET OUT OF THIS THING??
Failed to save again!
Every time I spend so much time to edit my picture the app fails to save my image making me have to redo it all over again! So frustrating!
More
Not enough editing tools.
Constantly Crashes
Too many bugs
Does not work
I downloaded this app and paid for it, it does not work. It freezes on one page and no way of getting out of it. I will erase it, I guess my ,only is lost. Didn’t even get to edit one picture.
Editing
Trying to edit wrinkles under eye is difficult without noticing the marks from edit tool. Doesn’t blend in with skin.
No Video Edit... simplicity sells more peeps!
Sometimes I feel like I can’t read... but I am pretty sure these app advertisements are having a hard time clearly stating the necessary things need to know for $1.99. Can’t we just buy an app without a la cart purchases. I don’t enjoy having to research every $1.99 app! I would understand a la cart on a software systems that is priced higher. #keepitsimpledevelopers
+ 4 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)