Review Insights · App Store
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JatApp LLC · 26,415 ratings · ★ 4.6
4.6
★★★★★
26,415 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Deduct even with free trial. You said free trail why deduct from my account?" - dimpleella
2
"week"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Didn’t want the payment. I canceled the free trail expecting that it would not charge my card, but a week later I get the weekly payment. Very disappointed in this app also with what it has to offer. Completely worthless. Do not buy" - -No Subject-
3
"didn"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Didn’t want the payment. I canceled the free trail expecting that it would not charge my card, but a week later I get the weekly payment. Very disappointed in this app also with what it has to offer. Completely worthless. Do not buy" - -No Subject-
4
"scan"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Useless. Purchase this app and it would only scan half of the document and didn’t give any other options. This is a scam app." - never again, buying from China
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Deduct even with free trial
You said free trail why deduct from my account?
Didn’t want the payment
I canceled the free trail expecting that it would not charge my card, but a week later I get the weekly payment. Very disappointed in this app also with what it has to offer. Completely worthless. Do not buy
Useless
Purchase this app and it would only scan half of the document and didn’t give any other options. This is a scam app.
Didn’t see the price until..
AFTER I installed it, the screen told me, 3 days free, then something like $8.99 per week. No thanks! Instant uninstall.
It may have been a wonderful product. If I had known and been able to know what I was getting into, I may have decided that the price was worth it.
It may have been a wonderful product. If I had known and been able to know what I was getting into, I may have decided that the price was worth it.
Scam
I have canceled my subscription multiple times and they continued to charge me 7.41$ a week for months I only used this app once for one document scam artist
Terrible
The fact that you cannot manipulate the signature is terrible. You create an esig and it’s HUGE and cannot be resized, flipped, rotated
Just take a picture
This is essentially useless. All it is is taking a picture of the document and saving as a pdf rather than making it a scanned document.
Fake!
Doesn't do what the pictures imply. Will not authenticate a watch. Total junk
Terrible.
Doesn’t work at all.
False Advertising
This scanner does not scan products such as Watches or Purses Coins to determine their Validity as Genuine. I was charged several times.And I’m going to file Suit. This Company is lying
Fake ads
I purchased this app to learn the authenticity of my luxury items yet ITS NOT WORKING NO OPTION TO AUTHENTICATE ANY PRODUCTS😡
FALSE ADVERTISEMENT
NVR SHOW HOW TO SCAN HANDBAGS!!!! PATHETIC
not safe.
Not safe to use. Go to the library or UPS store instead. Save your money time and personal information.
DO NOT GET
Paid 8$ just to get a Loading screen does not work need refund wish I can give 0 stars
It’s horrible
It doesn’t scan like it says it does
Fax feature is not reassuring
After I scan the documents and put in fax number it just keeps loading and loading and the number of pages I scanned don’t match what’s pending. I just don’t know what to think so I have to handle business I don’t have this type of time.
Disappointed
The App was promoted on TikTok as you can see through things. I am so disappointed this app should not exist
Lo peor
Lo peor que e conocido
Fake
The App is completely different then the advertising. Bait and switch APP
It’s is not worth it (trash)
It literally makes you stay on a free trial thing and THEY DONT EVEN HAVE A X BUTTON LIKE HUH?! You guys need to update your app or u can get worse reviews
Maybe fine
The app may be fine, but I alway hate it when a company requires that you download the app and install it before you are allowed to know how much it cost.
Not free
Title says it all. Tons of adds. Not a free app. No point in getting it
6.99 a week outrageous
Terrible
Sweep app
This is the worst app I have ever downloaded and thank goodness I did it on the trial. It took out all kinds of pictures that I didn’t want taken out. I save the ones I do for a reason. As soon as the three days is up and they send me the notice. I am canceling for sure.
BAD APP
Don’t install or pay any money. They are trying to take ur money.
😳🤪
Just downloaded and they already want review.
Are they nuts????!
Are they nuts????!
Not free
U got to pay to scan stuff
Hate this ap
Nothing worse
Cost
7.50 for weeks???
Does not work
I downloaded the app and bought an annual subscription and it does not work. Will not open redownloaded it and still does not work. Need it fixed and or my money back.
المفترض مجاني
لترغيب الناس بتحميلة
Wack u have to pay to get the full expierice
Wack
Trash app
You have to pay for ts this is really bad don’t install this
ITS NOT LETTING ME GET IN THE APP
WHY
Money
They make you pay for it?!
don’t recommend
it’s bad
No es como se anuncia es una basura
No good
Terrible
Can’t use it without paying, and it keeps sending a goofy notification
...
Very bad application
Free for only $10 a week
Hmm
$40 a month!
Yeah right.
Continues to try and sell you the premium
Dont get this app, cant use nothing on it until you buy their premium for 9.99 A WEEK, i can buy alot of tape measures for that amt.
Too much to pay for an app
Why i have to pay 9.99$ per week for an app like this . Not worth it at all
Not free!
This app is free only for the first 3 days, after that it is $9.99 a week!
bad
badddest you have to pay only
An other scam app
It didn’t work at all they kidnap you with a subscription even if you didn’t use it.
Didn’t worth the download.
It is a scam.
Didn’t worth the download.
It is a scam.
Worst app WARNING they charge you for “free” trial
Signed up for free trial and they charged me also didn’t even use it I scanned 200 pages and the app deleted them after I was done scanning. Worst app and fraudulent
Don’t like this app
Hate it. Can’t wait to unsubscribe!
Nothing is free
After downloading app, they ask you to pay for using
Not worth it
I’m not about to pay a subscription to use a scanner.
Ridiculous.
Ridiculous.
+ 2 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)