Review Insights · App Store
Pilates at Home, Wall Pilates
Prutvi · 503 ratings · ★ 4.6
4.6
★★★★★
503 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
8 negative reviews mention this · 44% of all complaints
★★★★★ "Customer service?. Was lead to believe that the first month was free. I want to cancel now but I’ve been charged the amount for a year. Cannot reach customer support to get this fixed" - 10_cait
2
"days"
6 negative reviews mention this · 33% of all complaints
★★★★★ "Requires payment ($70). You have to pay after day 3 of the plan. There is no way to access any of the videos after 3 DAYS unless paying for the annual subscription. This is not what was advertised. There is also no way of knowing what is free or premium and no tie…" - BankerTanker
3
"work"
5 negative reviews mention this · 28% of all complaints
★★★★★ "no refund if not working available. sucks, hasn’t worked and it’s not letting me get a refund for what i paid" - #RODRIGUEZFAM!!!
4
"refund"
4 negative reviews mention this · 22% of all complaints
★★★★★ "no refund if not working available. sucks, hasn’t worked and it’s not letting me get a refund for what i paid" - #RODRIGUEZFAM!!!
5
"paid"
3 negative reviews mention this · 17% of all complaints
★★★★★ "no refund if not working available. sucks, hasn’t worked and it’s not letting me get a refund for what i paid" - #RODRIGUEZFAM!!!
6
"cancel"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Customer service?. Was lead to believe that the first month was free. I want to cancel now but I’ve been charged the amount for a year. Cannot reach customer support to get this fixed" - 10_cait
7
"access"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Requires payment ($70). You have to pay after day 3 of the plan. There is no way to access any of the videos after 3 DAYS unless paying for the annual subscription. This is not what was advertised. There is also no way of knowing what is free or premium and no tie…" - BankerTanker
8
"premium"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Requires payment ($70). You have to pay after day 3 of the plan. There is no way to access any of the videos after 3 DAYS unless paying for the annual subscription. This is not what was advertised. There is also no way of knowing what is free or premium and no tie…" - BankerTanker
9
"workout"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Not free. It’s very expensive and the workouts are not always accurate to help you lose weight. This is not a good workout plan for anyone it does not work. And it’s very expensive for just like a week or something. It’s just too much. And I don’t re…" - JanaèAniyah mmm
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
no refund if not working available
sucks, hasn’t worked and it’s not letting me get a refund for what i paid
Customer service?
Was lead to believe that the first month was free. I want to cancel now but I’ve been charged the amount for a year. Cannot reach customer support to get this fixed
Predatory
I signed up for the seven day free trial on April 10. My card was charged $29.99 on April 13th. I would have likely kept the app if my card was charged on April 17th as expected. Not cool to charge during the free trial period.
Ripoff
No trial; just took my money
Why Ask?
Why do you ask if we have problems with certain parts of our bodies if you don’t change the exercises to accommodate them? I marked that I have knee problems, but consistently receive exercises that require me to either be on my knees or to place additional strain on them. If you ask about potential problems, can you at least change the exercises to work with them, or at least suggest possible alternatives? Otherwise, don’t ask, so I don’t expect that there will be exercises that fit my specific needs.
Requires payment ($70)
You have to pay after day 3 of the plan. There is no way to access any of the videos after 3 DAYS unless paying for the annual subscription. This is not what was advertised. There is also no way of knowing what is free or premium and no tiers for subscription. It’s all or nothing here. Really sucks because I was looking forward to this
Keep charging & can’t cancel
Don’t do it
Overcharge no ability to cancel for balance of refund.
Haven’t used yet due to accident will use and see if any good
Can’t access
I signed up for premium and paid for the year. I had to replace my phone and now can’t access the account I had - they want me to pay again!! Not cool!
Lies
They said you can do it for free for 7 days and then after that you can continue to do it for free in a response to a review but that is a lie. I am only on day 4 and i can’t do the work out without paying. Would not recommend this app.
Refund
I’ve emailed you guys 4 times not for a refund and you’ve failed to email me back for numerous days.
Not free
It’s very expensive and the workouts are not always accurate to help you lose weight. This is not a good workout plan for anyone it does not work. And it’s very expensive for just like a week or something. It’s just too much. And I don’t recommend for anyone.
Limits you to the days workout.
I paid for these work outs and it only lets you do one a day. I’ll be requesting a refund. A possible class action might be in order.
Not free
Whenever I downloaded this app it was free whenever I did the workout but on day 4, I was ready to do these bed “Pilates” and guess what, they told me a discount 57% off and I was like “oh maybe I just have to click to do it again”. But nope it wasn’t free so idk if you could do your weight loss journey on this so whoever downloaded this and got the same this as me, sorry for ya
Bad
I thinked it’s free but after answering all the questions for a long time,it says “please pay for this application ”
Where’s subscription management ?
I am a new subscriber. Usually, subscription management is easy to find within the app but I have been unable to locate it and messages inquiring it location have not received replies.
Issue
it was working super well for me i felt myself getting into the routine but on the 4th day when i was all ready to do my work out it wouldn’t let me access my 28 days free work out no matter what it just kept popping up that i had to pay
I loved this app but then had to pay
So I started this app and I was like ok it says you don’t have to pay unless you want premium.Well then I got the app and today was day 4 and it said I had to have premium and y’all said I didn’t need to pay unless I wanted premium for better experience (y’all said that on someone else’s review)
So I deleted the app and I’m kinda upset bc I liked the app otherwise the first 3 days were great.
So I deleted the app and I’m kinda upset bc I liked the app otherwise the first 3 days were great.
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)