Review Insights · App Store
Pillow: Sleep Tracker
Neybox Digital Ltd. · 95,534 ratings · ★ 4.4
4.4
★★★★★
95,534 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"sleep"
22 negative reviews mention this · 42% of all complaints
★★★★★ "completely unskippable "free trial". I should not have to give you my payment information to use the basics of this app. Stop forcing people to sign up for the "free trial" just to open the goddamn app. I was looking forward to trying this and am extremely disappointed. Cant u…" - r.chl
2
"free"
18 negative reviews mention this · 35% of all complaints
★★★★★ "completely unskippable "free trial". I should not have to give you my payment information to use the basics of this app. Stop forcing people to sign up for the "free trial" just to open the goddamn app. I was looking forward to trying this and am extremely disappointed. Cant u…" - r.chl
3
"trial"
15 negative reviews mention this · 29% of all complaints
★★★★★ "completely unskippable "free trial". I should not have to give you my payment information to use the basics of this app. Stop forcing people to sign up for the "free trial" just to open the goddamn app. I was looking forward to trying this and am extremely disappointed. Cant u…" - r.chl
4
"subscription"
15 negative reviews mention this · 29% of all complaints
★★★★★ "Apple Watch issue. Thought I was trying this out for free for seven days only to find that it doesn’t work with my Apple Watch. The app does not open on my watch interface Needs to say I’m not gonna continue the subscription and plan to cancel before the seve…" - p*ndjbibebfi
5
"free trial"
10 negative reviews mention this · 19% of all complaints
★★★★★ "completely unskippable "free trial". I should not have to give you my payment information to use the basics of this app. Stop forcing people to sign up for the "free trial" just to open the goddamn app. I was looking forward to trying this and am extremely disappointed. Cant u…" - r.chl
6
"work"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Inconsistent. This app will tell me I’m still asleep when I’m up driving to work. I’ve cancelled my auto renew because of this." - Jenkay02
7
"without"
9 negative reviews mention this · 17% of all complaints
★★★★★ "cant start without 7day premium. cant choose not no start with premium" - Anonymousuom
8
"watch"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Apple Watch issue. Thought I was trying this out for free for seven days only to find that it doesn’t work with my Apple Watch. The app does not open on my watch interface Needs to say I’m not gonna continue the subscription and plan to cancel before the seve…" - p*ndjbibebfi
9
"premium"
8 negative reviews mention this · 15% of all complaints
★★★★★ "cant start without 7day premium. cant choose not no start with premium" - Anonymousuom
10
"apple"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Apple Watch issue. Thought I was trying this out for free for seven days only to find that it doesn’t work with my Apple Watch. The app does not open on my watch interface Needs to say I’m not gonna continue the subscription and plan to cancel before the seve…" - p*ndjbibebfi
11
"does"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Apple Watch issue. Thought I was trying this out for free for seven days only to find that it doesn’t work with my Apple Watch. The app does not open on my watch interface Needs to say I’m not gonna continue the subscription and plan to cancel before the seve…" - p*ndjbibebfi
12
"tracking"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Can no longer open on my watch. The latest update made the app useless. It lo longer opens up on my apple watch so I can't get accurate tracking data." - sqky15
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
cant start without 7day premium
cant choose not no start with premium
completely unskippable "free trial"
I should not have to give you my payment information to use the basics of this app. Stop forcing people to sign up for the "free trial" just to open the goddamn app. I was looking forward to trying this and am extremely disappointed. Cant use a single feature without signing up. Sleep Cycle has an AI slopbot now so I was trying to avoid them but this is just as scummy.
What is wrong with you?
I couldn’t even open and check the app due to your “free premium for 7 days” promo! I don’t want to have this and I couldn’t, because I don’t have any credit card information. Just deleted.
Apple Watch issue
Thought I was trying this out for free for seven days only to find that it doesn’t work with my Apple Watch.
The app does not open on my watch interface
Needs to say I’m not gonna continue the subscription and plan to cancel before the seven days are up
The app does not open on my watch interface
Needs to say I’m not gonna continue the subscription and plan to cancel before the seven days are up
Does not work
Almost every night I have had an issue with this app. I continually have to re-analyze my sleep, given many options to choose from. How would I know which to choose since I was asleep? That’s what the app is supposed to do for me. Also the alarm is hit or miss. Sometimes es it works.
Can no longer open on my watch
The latest update made the app useless. It lo longer opens up on my apple watch so I can't get accurate tracking data.
Money
I’m my world u gotta have good money to b healthy which I do not. Too expensive .
Not working
I couldn't even get help from support. Each morning there is a message apologizing for not being able to analyze sleep. When I reached out to support the had me leave the chat to check for other messages and I couldn't get back to the chat after that.
Sleep Tracker
It does vs not record my sleep like it should
Must sign up for free trial
I don’t like that the apps makes you sign up for premium free 7 day trial before you can use the free version
how do i exit the subscription thingy
I cannot get access to the app because the x disappears
Pay wall
I’m so tired of apps requiring a subscription especially when they are just using data your IPhone already tracks and puts it in a different format.
Scam
To get to the free version you need to start a seven day trial and to do that it needs your credit card so it basically payed it’s a complete scam don’t buy.
gross to force you to start a free trial to access the app
i do not want to pay for a tracking service for my sleep. it is so shady (and frankly sounds illegal) to force people to start a free trial in order to use your app.
it’s also sleazy that this was advertised on a lock screen on my phone. i was interested because i have so much trouble waking up in the morning, but i’m really angry about how sleazy the business practices seem here.
it’s also sleazy that this was advertised on a lock screen on my phone. i was interested because i have so much trouble waking up in the morning, but i’m really angry about how sleazy the business practices seem here.
Looking for something better
This app only works if you buy the premium subscription; I can’t access my sleep records without purchasing a subscription. I will be looking at other options. I shouldn’t have to pay to track my sleep.
Doesn’t track Correclty
Unless you sleep in your Apple Watch, this app will NOT track sleep correctly. So far, I hate this app and am going back to my trusty Sleep Cycle app that I’ve used for years.
Not working anymore
When I get up for a bathroom break it does not recognize I went back to bed and asleep.
Waste of money
DO NOT WASTE YOUR MONEY on this useless app!!!
Useless
Useless
No free option?
After setting up the app, I cannot do anything anymore since I am bombarded with a nonclosable screen telling me about the free trial for the premium version of the app. I don’t know if I want to try the premium version yet, first I want to try the normal version of the app but that doesn’t seem possible. If the app requires a subscription, that should be made more clear before downloading and setting up, this feels slimy and greatly annoying to me.
“Free” yeah okay
I can’t use a single thing on this app without paying. It won’t even track myself for me automatically. This app used to be amazing but every update you lose a free feature now I can’t use anything
Doesn’t track sleep well
I sleep with an Apple Watch. This app is constantly telling me that I only got three hours of sleep when I know for a fact I got at least six. I used to use another app that worked better, but the other app (SleepWatch) refused to let me opt out of sharing my health data, so I don’t use that app anymore. Unfortunately it worked a lot better at tracking my sleep than Pillow does
.
Refuses to let you use the free version unless you sign up for the trial.
Crash then forced premium??
I have used this app for years. I stuck with them when they removed several of the features and put them behind a paywall. Then things got buggy. Recently it got so bad it wouldn’t even connect to my Apple Watch, so I deleted the app and reinstalled to see if that would fix it. Now it’s forcing me to do the trial for premium… can’t get past the nag screen. Absolutely vile. You’ve lost a loyal customer.
Can’t use app
Originally this app was decent and I enjoyed using it. I never paid for the subscription or did any free trial. I haven’t been on the app in some time, and when I go onto it, it forces me to agree to a free trial. There is no x, or not now option. The only options i can click is to see what’s included, to start the free trial, or view the terms and conditions. This is highly frustrating. I have updated the app and closed out of it several times, but there is no option for me to even use the app.
Greedy paywall app
I tried the free trial and instantly canceled afterwards
The fatal flaw here, you have next to none access to any features? It’s absolutely crazy you can’t even open your own sleep reports in detail???
There’s nothing you can do in this app at all unless you pay
So I respectfully say to anyone reading this, this app isn’t worth your time. You are just wasting effort and time on developers who are too greedy to lock up basic features behind paywalls
The fatal flaw here, you have next to none access to any features? It’s absolutely crazy you can’t even open your own sleep reports in detail???
There’s nothing you can do in this app at all unless you pay
So I respectfully say to anyone reading this, this app isn’t worth your time. You are just wasting effort and time on developers who are too greedy to lock up basic features behind paywalls
Useless after DST
This was working permanently fine until daylight savings time now it’s not recording the proper amount of sleep. It’s saying I’m taking naps when I’m not even taking naps. At this point, I’d be better on going back to the Rise App even though it didn’t count my work schedule or that I don’t go to sleep till 11 o’clock at night and get up at 5:30. At least it is more accurate. Canceling Subscription
poor accuracy
Needs a lot of work. I was in bed for 7 hours and it claimed I was in bed for 3 hours and 21 minutes.. Poor accuracy.. This needs to be fixed asap
Free is unnecessarily restricted
You don’t get proper sleep tracking, fine. You don’t get any sleep aid sounds- stupid. I can run any other app and play music or sound. You can’t pick custom alarm sounds despite clearly being available in the app. I don’t think losing access to Clair De Lune is compelling me to break out my wallet, so why bother restricting it? You offer nothing special or unique for free over the basic iPhone alarm. If I got some kind of tracking, and then occasionally when I could afford a sub for deeper tracking, that could be interesting.
However phones and even watches are notoriously inaccurate for sleep tracking. Don’t waste your money. And please don’t respond to this review. It’s condescending.
However phones and even watches are notoriously inaccurate for sleep tracking. Don’t waste your money. And please don’t respond to this review. It’s condescending.
Only tracking or recording sounds works, not both
I have attached this to my Apple Watch to get detailed tracking, which works great if I do not try to record sleep sounds as well. When recording sleep sounds the sleep tracking just gives a solid line all night saying I was in deep sleep the whole time. Per the app these should work together. Despite following all their instructions the sleep tracking and sound recording do not work together.
Scam!!
I downloaded this about a year ago and loved it - even paid for the subscription since it did exactly what it said it would do. It woke me up during a light sleep cycle. Then about 6 months in it would only wake me up 30 minutes before my set time. I communicated with help and they said they would work on it. I stupidly believed them and gave them my money again with renewal. Now the alarm only goes off at the set time. I tried all the fixes. They will not refund money so I’ve wasted my money again.
Total garbage!
Does not work properly anymore. It will not analyze my sleep pattern properly, it will say I only slept one hour when in fact I was asleep for seven + hours. The Apple sleep app is working perfectly. What is the problem?
Daylight Savings Time DUMB
Why wasn’t my alarm NOT UPDATED automatically or AT LEAST was I given an alert to do so? Very DUMB!
It woke me up to tell me it’s bedtime.
NEVER INSTALL THIS TRASH…
True story. It came up as a priority notification. I went to bed early and it pushed a notification to my watch that vibrated and woke me, reminding me that it was time for bed.
True story. It came up as a priority notification. I went to bed early and it pushed a notification to my watch that vibrated and woke me, reminding me that it was time for bed.
Not good
tried for 3 days but it didn’t work. Worthless
No free test without a payment
A lot of overwhelming useless popups in the beginning. Deleted as garbage
So disappointed.
I have had this app for years and my phone updated it in the App Store and now I can’t use it without a $39.99 fee when up until now it has been free. Very disappointing!
ADDED: they replied to my review stating that it indeed still is free BUT I can not get out of the screen regarding the free trial. It will not let me go onto another screen without starting a free trial!! If it is still free please indicate how I get into the free version that I’ve had for years.
ADDED: they replied to my review stating that it indeed still is free BUT I can not get out of the screen regarding the free trial. It will not let me go onto another screen without starting a free trial!! If it is still free please indicate how I get into the free version that I’ve had for years.
Inconsistent
This app will tell me I’m still asleep when I’m up driving to work. I’ve cancelled my auto renew because of this.
Stopped working
I loved this app, until the latest WatchOS update. Now the app no longer tracks sleep at all. I verified permissions, have deleted and reinstalled the app on phone and Watch, no resolve. I paid for a yearly subscription, this is disappointing.
Sad to see it change
So you changed and no longer offer the free version. Ok, but all you were doing is showing the same data from the health app. Anyway did the trial and you have deleted all my history. Thanks but no thanks.
Inaccurate
It worked great up until a month or so ago. I would understand if I was laying on the couch watching tv and not moving much but I was actually walking the dog when it logged a sleep secession. It does it about 1-2 times per week
The money
I loveeee this app it’s so useful but I wish you didn’t have to pay.when I did the monthly subscription it charged my card $43.99 like why?!?!
…
wish i could use it without paying subscription
Trouble with starting app
I’ve used this app in the past and I loved it, I recently redownloaded it because I’ve been having sleep problems. However, now I cannot access the app without using the free trial option. There is no way to close out of the free trial tab like there used to be. I cannot access my sleep data even though it is still tracking it. Is there any way to get to the app without using the free trial version? If not I will unfortunately have to delete the app and find a new one. I would really like to use this app again because I’ve had great experience with it in the past, but I do not want my card linked to the app in any way.
Requires Subscription
It would be great if it warned you before you downloaded it that it requires a subscription. The subscription isn’t terribly expensive (about $40/yr) but I don’t have $40 to drop on an app right now. And I’d like an app that allows me to track my sleep. So. Off I go to find a different one I suppose.
Was excited to try the App
Downloaded it, the setup is designed so well that it gets you excited about using the app. Spent however many minutes setting it up (less than 10 for sure). Like that this app records sleeping noises and gives you the option to upload it to iCloud. After finalizing the setup the first screen that pops up is the subscription paywall. Thought about doing the 7 day trial but know there’s a good chance that I will forget to cancel.
Not sure I will like the app but know that I don’t want to pay a subscription (for pretty much anything). Would gladly buy it.
Not sure I will like the app but know that I don’t want to pay a subscription (for pretty much anything). Would gladly buy it.
Not tracking properly
I used to really love this app. However, for the last several days that I’ve checked my sleep, it has me still asleep for 30 minutes or longer after I have gotten up. It usually has me “asleep” even though I have gotten ready for and driven the 30 minutes to work. I even stop for coffee on the way, and I feed my dogs and let them out before I leave home. It’s a bit crazy to have my wake up time after I arrive at work. Today it says I was in REM sleep while I was ordering coffee at Dutch Bros, after driving 18 miles. I wouldn’t imagine that the rest would be all that accurate. I have reported the issue a few times and have updated the app. I will give it another few days and delete it if it continues to track this poorly.
Please don't force subscriptions.
Hello, I downloaded the app because I want to be able to track my sleep and fix my abnormal sleep patterns. Everything was fine until I wasn't able to exit out of the premium subscription page, I tried everything to get passed it but there isn't any option available to skip it. I would truly appreciate it if you didn't force subscriptions on the app users because this just causes more stress and unnecessary hassle trying to get rid of that page. Thank you.
Won't Let Me Exit Out The Free Trial Offer
how do you deny the Pillow Premium offer as soon as you download the app? i can't find it for the life of me.
Poor app 😔
I was NOT impressed by the numbers this app found with my sleep progress!! Compared against the Apple 🍎 app, I discovered Pillow’s findings were quite askew!! And the Apple Health app recommended it (obviously for a commission 💰💰) Of course, it’s impossible to know what’s up while one is sleeping, but one gauges it against how one feels. That depends on numerous factors!! Anyhoo, NOT impressed at all!!
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Sentiment summary
85%
Positive (4-5★)
7%
Neutral (3★)
9%
Negative (1-2★)