Review Insights · App Store
Pilot
Pilot Flying J · 196,629 ratings · ★ 4.8
4.8
★★★★★
196,629 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
29 negative reviews mention this · 43% of all complaints
★★★★★ "Fuel Finder. The apps fuel finder feature no longer works since last update. Please fix." - Webby&
2
"every"
14 negative reviews mention this · 21% of all complaints
★★★★★ "Can’t use app for parking. Every time I try to use app for reserve parking I get oops something went wrong. Location doesn’t matter can’t reserve parking in app. Also every time I fuel I have to manually put location in." - S.S.S………..
3
"fuel"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Please fix your app. This thing never knows what location I am at. Won’t allow me to get fuel through the app." - racingray42
4
"work"
12 negative reviews mention this · 18% of all complaints
★★★★★ "App ruined. Mobile fueling only works sometimes because app says head to a local Pilot even though I am at the pump" - Jm I’ll
5
"reinstall"
9 negative reviews mention this · 13% of all complaints
★★★★★ "o. since this last update the app crashes every single time i try to open it. the only way to get it to open is to uninstall then reinstall and manually log in. i then have to go through the same steps all over again to use it again" - paininthea
6
"crashes"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Crashes. I have to keep deleting and downloading to get it to work correctly. It will not stay open on iPhone without crashing." - 123grdydb
7
"pilot"
7 negative reviews mention this · 10% of all complaints
★★★★★ "App ruined. Mobile fueling only works sometimes because app says head to a local Pilot even though I am at the pump" - Jm I’ll
8
"doesn"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Can’t use app for parking. Every time I try to use app for reserve parking I get oops something went wrong. Location doesn’t matter can’t reserve parking in app. Also every time I fuel I have to manually put location in." - S.S.S………..
9
"crashing"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Crashes. I have to keep deleting and downloading to get it to work correctly. It will not stay open on iPhone without crashing." - 123grdydb
10
"working"
7 negative reviews mention this · 10% of all complaints
★★★★★ "App not working!. It crushes every time after using once, then you have to delete it and download again" - Меллон
11
"delete"
7 negative reviews mention this · 10% of all complaints
★★★★★ "App not working!. It crushes every time after using once, then you have to delete it and download again" - Меллон
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Bad
Very bad
App ruined
Mobile fueling only works sometimes because app says head to a local Pilot even though I am at the pump
It’s now impossible to log in
WHY YOU ALWAYS TRYING TO CHANGE SOMETHING?? IT WORKED WELL NOW ITS IMPOSSIBLE TO LOG IN BUT IF YOU FINALLY DO THIS ONCE IN A WEEK YOU CAN NOT CHOOSE FUEL TYPE!!!
Can’t use app for parking
Every time I try to use app for reserve parking I get oops something went wrong. Location doesn’t matter can’t reserve parking in app. Also every time I fuel I have to manually put location in.
No
Good
App
Two things a driver looks for when opening the app how much points we have and how many showers the font on the point is too small!!
Just like the store/pumps
Its just like them its hit and miss if it wants to work and lags 1/2 the time
Fueling issues June 2026
App is having trouble displaying fuel choices, cannot fuel using app currently.
Newest update is horrible
Time you guys fix your newest update.
Crashes
I have to keep deleting and downloading to get it to work correctly. It will not stay open on iPhone without crashing.
Won’t open
Every time I click on the app it won’t open. It’s been broken since your last major update.
App not working!
It crushes every time after using once, then you have to delete it and download again
Driver
It’s difficult to use the fuel prompt. Instead of odometer it asks for the hubometer. It worked perfectly before they decided to revamp the app. Whosever responsible for the update should be fired! Also, the app just goes out at the most inconvenient moments! The glitches are so random and rapid, very annoying! At some places it’ll say 0 wait for a shower and as soon as I hit the shower prompt, I’be suddenly somehow have 155 customers ahead of me! Annoying to say the least!
return the old version
return the old version
Doesn’t work
Just crashes every time I open it
Terrible Update
This app makes PFJ not worth stopping at anymore. I tried reserving a shower while I was sitting in the parking lot and it tells me to head to a PFJ first. I go inside and have better luck, but it just deducts the credit and there’s no confirmation or record of the transaction. Start firing people for this incompetence.
Don’t Work
Después de hacer la actualización dejo de funcionar esta APP estaba mejor la versión anterior
o
since this last update the app crashes every single time i try to open it. the only way to get it to open is to uninstall then reinstall and manually log in. i then have to go through the same steps all over again to use it again
Awful app
Hire QA to fix all issues, starting from very slow loading and continuing to issue with deleting order from different pilot. For sure you can store client id for scanning, to not fetch it 20 seconds but immediately show it
Horrible App
The old one wasnt broke, why did you try and “fix” it? Get better app builders and fire the people you had build this. In fact fire yourself too for letting this abomination into the App Store. You should be ashamed of yourself, whoever approved this “upgrade”. It’s like you just woke up and said, how can I make truck drivers lives worse. Seriously, step it up.
(((
Когда заходишь в приложение выходит из приложения
Not working
Did the update and now it won’t load at all I have to delete the app reinstall it then if I close it it won’t load so I have to delete reinstall every time I need to use it highly frustrating
App crashes
The app keeps crashing
Please fix!
Worst update ever. Changed from working all the time to: won't open, AT ALL! When you uninstall and reinstall, it will work that one time after wasting time because it doesn't know that you're actually on location/ truck stop... *sigh
Unusable
The app will not open
Crashing
Ever since yall came out with this update for the fuel points the app won’t even open at all. It crashes when you try to open it. Can yall please update this cause this is a MAJOR ISSUE FOR FOLKS
App
You need to fix your app. I had it on my phone went to open it and it told me it needed an update. I did the update now every time I try to open it they don’t open. I unload it or delete it from my apps reinstall it does the same thing after I use it I can use it once and it does the same thing. It will not open again every time I want to use your app I have to reload or re-download it. You need to fix it don’t send me no more updates. I’m not updating it again.
Recent update
Recent app update has left me unable to open app. Immediately closes on every attempt to open it. iPhone 14.
Your app works terribly
It often freezes and you can't fill up through the app, so you have to go to the cashier.
DollyBtruckin
The app keeps crashing. Super inconvenient because I have to uninstall then redownload to use.
Disappointed
App works extremely poorly on iPhone
App won’t open glitch
After every update app gets worse.
No store locations shown
It would be helpful if basic functionality like station locations showed up on the “find” tab. I don’t need driving directions. I just need to know what stores are nearby. 😏
Get charged for pilot app
Why I get charged for downloading this application
The latest update turned the app into a brick.
This app stopped working after the update. If I uninstall and reinstall it, it opens only once. Please fix this issue.
Junk
Since new update it has been junk for showers and fuel
App inoperable
Just updated the app, because the app wouldn’t let me move forward without doing so. Then the app wouldn’t even open after the update. I put fuel through the app, because my fuel card doesn’t work on the pump. Just really frustrated
Bad
EXC_BREAKPOINT (SIGTRAP)
_assertionFailure
SwiftData
SwiftUI
Pilot 7.10.0
iOS 18.7.9
iPhone11,6 (XS Max)
_assertionFailure
SwiftData
SwiftUI
Pilot 7.10.0
iOS 18.7.9
iPhone11,6 (XS Max)
If its not broke, don’t fix it
App worked great until this last update, which requires me to update to IOS 18.6
The app keeps crashing and won’t open 6/16/2026
The app keeps crashing and won’t open 6/16/2026 even after uninstalling and downloading again
New update messed up with the app
What happened after the last update that every time I need to use the app I have to reinstall it?!
Location
What the hell is wrong with locations? When i arrived at pilot, app just dont want to Fuil my truck. It show me that i need to choose location. Why the hell my app dont see where i am? Location on app is ON!!! it start after update.
New update sucks
Your IT department sucks. First the major app overhaul that can’t tell you’re in the parking lot to book a shower and now this update the app crashes before it even opens
Update is broken
Updated my app and now it doesn’t work.
Crashing
Forced to update, now app won’t work. Very inconvenient
This app always has issues
This app is never consistent. The rewards almost never show up after getting fuel, missing points, but with this most recent update on the iPhone, the app will not even open. Y’all‘s app has always been terrible.
Trash app
Updated to new version again and its worse than the last… I have to delete and reinstall every time i open the app… and I’m forced to leave 1 star rating which it doesn’t even deserve
А
Постоянно тормозит приложение
Update
After update will not even load on my phone.
GREAT update, no more wasted time checking on prices or showers just go to Loves.
GREAT update, no more wasted time checking on prices or showers just go to Loves.
Horrible
Thief’s just had to do a ANOTHER upgrade and now I lost every bit of my points PLUS all my showers. PLUS my put points that I just now finally got to 4 points per gallon. Way to go pilot.
+ 18 more in the clipboard copy
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)