Review Insights · App Store
Plant Identifier & Care App
Botan App Limited LLC · 6,492 ratings · ★ 4.4
4.4
★★★★★
6,492 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"charged"
7 negative reviews mention this · 39% of all complaints
★★★★★ "DO NOT USE! WILL ROB YOU. I signed up for a free trial and was charged $65 for an entire year subscription after 12 hours. And the app did not identify one single plant I tried to photo grab. They will not refund my money or answer my about cancelling my membership.…" - Neidjei
2
"subscription"
6 negative reviews mention this · 33% of all complaints
★★★★★ "Instant charge for a year!. Before I knew it I was signed up for a year! Weirdly enough, it didn't ask me for a payment card, just signed me up instantly for the $24.99 plan. I checked on my subscriptions page and it shows an end date of April 28, 2027 indicating I p…" - Sisqrose
3
"free"
6 negative reviews mention this · 33% of all complaints
★★★★★ "DO NOT USE! WILL ROB YOU. I signed up for a free trial and was charged $65 for an entire year subscription after 12 hours. And the app did not identify one single plant I tried to photo grab. They will not refund my money or answer my about cancelling my membership.…" - Neidjei
4
"plant"
5 negative reviews mention this · 28% of all complaints
★★★★★ "DO NOT USE! WILL ROB YOU. I signed up for a free trial and was charged $65 for an entire year subscription after 12 hours. And the app did not identify one single plant I tried to photo grab. They will not refund my money or answer my about cancelling my membership.…" - Neidjei
5
"money"
5 negative reviews mention this · 28% of all complaints
★★★★★ "DO NOT USE! WILL ROB YOU. I signed up for a free trial and was charged $65 for an entire year subscription after 12 hours. And the app did not identify one single plant I tried to photo grab. They will not refund my money or answer my about cancelling my membership.…" - Neidjei
6
"year"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Instant charge for a year!. Before I knew it I was signed up for a year! Weirdly enough, it didn't ask me for a payment card, just signed me up instantly for the $24.99 plan. I checked on my subscriptions page and it shows an end date of April 28, 2027 indicating I p…" - Sisqrose
7
"signed"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Instant charge for a year!. Before I knew it I was signed up for a year! Weirdly enough, it didn't ask me for a payment card, just signed me up instantly for the $24.99 plan. I checked on my subscriptions page and it shows an end date of April 28, 2027 indicating I p…" - Sisqrose
8
"trial"
3 negative reviews mention this · 17% of all complaints
★★★★★ "DO NOT USE! WILL ROB YOU. I signed up for a free trial and was charged $65 for an entire year subscription after 12 hours. And the app did not identify one single plant I tried to photo grab. They will not refund my money or answer my about cancelling my membership.…" - Neidjei
9
"identify"
3 negative reviews mention this · 17% of all complaints
★★★★★ "DO NOT USE! WILL ROB YOU. I signed up for a free trial and was charged $65 for an entire year subscription after 12 hours. And the app did not identify one single plant I tried to photo grab. They will not refund my money or answer my about cancelling my membership.…" - Neidjei
10
"canceled"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Rip Off. I tried this and the app itself is fine. The free trail, which was canceled before the end, still incurred a charge. I despise shady business dealings!" - Fast Track Chic
11
"week"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Instant charge for a year!. Before I knew it I was signed up for a year! Weirdly enough, it didn't ask me for a payment card, just signed me up instantly for the $24.99 plan. I checked on my subscriptions page and it shows an end date of April 28, 2027 indicating I p…" - Sisqrose
12
"weekly"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Be Careful. This was the first plant identifier app that came up, so I thought I’d check it out. It works okay, but it’s a subscription to use it (which I don’t want) and as I tried to delete it, the subscription activated. And it’s a weekly subscripti…" - MilczewskyMama
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Instant charge for a year!
Before I knew it I was signed up for a year! Weirdly enough, it didn't ask me for a payment card, just signed me up instantly for the $24.99 plan. I checked on my subscriptions page and it shows an end date of April 28, 2027 indicating I paid for a year. I previously signed up for this app paying $4.99 for a year a couple weeks ago so I wouldn't need another subscription. Now I'm not sure that is valid. Just been scammed out of $30 prob.
DO NOT USE! WILL ROB YOU
I signed up for a free trial and was charged $65 for an entire year subscription after 12 hours. And the app did not identify one single plant I tried to photo grab. They will not refund my money or answer my about cancelling my membership. SCAM.
Rip Off
I tried this and the app itself is fine. The free trail, which was canceled before the end, still incurred a charge. I despise shady business dealings!
DO NOT DOWNLOAD
I canceled my free subscription before the 1 week trail because i didn’t really use the app and they charged me I seen this app is doing it to others as well.
Lie
You say free and it cost
Canceling the subscription
Just try to cancel your subscription. They don’t make it easy at all
Liars
I paid $59.99 last year for a lifetime membership but this year they want me to pay again They responded by saying it was my fault. I misunderstood the definition of lifetime so I give this app a zero rating and will never download it ever again.
Be Careful
This was the first plant identifier app that came up, so I thought I’d check it out. It works okay, but it’s a subscription to use it (which I don’t want) and as I tried to delete it, the subscription activated. And it’s a weekly subscription! 9.99 a week? Hard pass. That was the default subscription, but there are others you can select in settings after you subscribed. Lowest I saw was 5.99 a week. Still not what I’m after. Then I saw reviews from people being charged after cancelling their subscriptions. I cancelled mine through my iPhone settings within minutes of installing the app, so hopefully I won’t get charged. I could see people having trouble with this though. I’m prepared to fight if I get charged because this seems sketchy and definitely not transparent up front on what you’re getting into with this app.
Awful
This app is awful. Maybe 3% of the time it can actually identify a plant/flower. Its routine care is the definition of cookie cutter. Don’t waste your money.
Lousy spp
No matter what way taking picture would no accept
Doesn’t work
I took photos of five different plants. This app could not identify any of them. My other plant identification apps nailed each one. Save your money.
I cancelled my subscription but was charged anyway..
I wanted to get the lifetime subscription but it wasn’t available in the options, so I cancelled the trial so I could select lifetime from the start page. The trial expired and even though I canceled the subscription I was charged the $9.99 weekly subscription but I can’t I’d the app. So now I just want my money back..
Plants
It’s not free !!!!!!!
Not worth it.
This is incredibly expensive. Also, although I did take photos at night under a head lamp, the app got both plant IDs wrong. I’d expect more from Apple.
Beware of free trial
I cancelled this free trial well before the trial period ended. I was still charged weekly renewal after trial ended and Apple is siding with developer. Be careful if wanting to try this app.
Sneaky
Never signed up and charged repeatedly
Scam, it costs $10 a WEEK
Unbelievable but true. If you sign up for this app, you’ll be charged $9.99 EVERY WEEK
Payment
9.99/wkly is to much money for an app that is used only occasionally.
Sentiment summary
85%
Positive (4-5★)
4%
Neutral (3★)
11%
Negative (1-2★)