Review Insights · App Store
Plant Identifier & Care App
Botan App Limited LLC · 6,533 ratings · ★ 4.4
4.4
★★★★★
6,533 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
11 negative reviews mention this · 50% of all complaints
★★★★★ "Not free. Immediately offers a three day free trial but not a free app." - Moe4285
2
"plant"
6 negative reviews mention this · 27% of all complaints
★★★★★ "Gives no information. The only way to get a diagnosis of your plant is to pay if you don’t pay your just taking pictures of your plants with the solutions to fix plant being blurred out unless you pay this is useless" - RainieDayz1337
3
"subscription"
6 negative reviews mention this · 27% of all complaints
★★★★★ "incredibly scammy, do not download. the app requires a subscription in order to be used, has different tiers and automatically signs you up for the $9.99 tier which is charged WEEKLY, not monthly. the app advertising itself as free on the app store but ultimately requiring a …" - cherkomi
4
"trial"
5 negative reviews mention this · 23% of all complaints
★★★★★ "Not free. Immediately offers a three day free trial but not a free app." - Moe4285
5
"charged"
5 negative reviews mention this · 23% of all complaints
★★★★★ "incredibly scammy, do not download. the app requires a subscription in order to be used, has different tiers and automatically signs you up for the $9.99 tier which is charged WEEKLY, not monthly. the app advertising itself as free on the app store but ultimately requiring a …" - cherkomi
6
"identify"
5 negative reviews mention this · 23% of all complaints
★★★★★ "incredibly scammy, do not download. the app requires a subscription in order to be used, has different tiers and automatically signs you up for the $9.99 tier which is charged WEEKLY, not monthly. the app advertising itself as free on the app store but ultimately requiring a …" - cherkomi
7
"plants"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Gives no information. The only way to get a diagnosis of your plant is to pay if you don’t pay your just taking pictures of your plants with the solutions to fix plant being blurred out unless you pay this is useless" - RainieDayz1337
8
"free trial"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Not free. Immediately offers a three day free trial but not a free app." - Moe4285
9
"download"
4 negative reviews mention this · 18% of all complaints
★★★★★ "incredibly scammy, do not download. the app requires a subscription in order to be used, has different tiers and automatically signs you up for the $9.99 tier which is charged WEEKLY, not monthly. the app advertising itself as free on the app store but ultimately requiring a …" - cherkomi
10
"money"
4 negative reviews mention this · 18% of all complaints
★★★★★ "DO NOT USE! WILL ROB YOU. I signed up for a free trial and was charged $65 for an entire year subscription after 12 hours. And the app did not identify one single plant I tried to photo grab. They will not refund my money or answer my about cancelling my membership.…" - Neidjei
11
"weekly"
3 negative reviews mention this · 14% of all complaints
★★★★★ "incredibly scammy, do not download. the app requires a subscription in order to be used, has different tiers and automatically signs you up for the $9.99 tier which is charged WEEKLY, not monthly. the app advertising itself as free on the app store but ultimately requiring a …" - cherkomi
12
"paid"
3 negative reviews mention this · 14% of all complaints
★★★★★ "incredibly scammy, do not download. the app requires a subscription in order to be used, has different tiers and automatically signs you up for the $9.99 tier which is charged WEEKLY, not monthly. the app advertising itself as free on the app store but ultimately requiring a …" - cherkomi
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Gives no information
The only way to get a diagnosis of your plant is to pay if you don’t pay your just taking pictures of your plants with the solutions to fix plant being blurred out unless you pay this is useless
incredibly scammy, do not download
the app requires a subscription in order to be used, has different tiers and automatically signs you up for the $9.99 tier which is charged WEEKLY, not monthly. the app advertising itself as free on the app store but ultimately requiring a paid subscription in order to use it rather than just being a paid app upfront is incredibly disingenuous and feels scammy, i used this app once to identify a houseplant and forgot to cancel my free trial afterwards and was charged the full $10 for a “paid” subscription afterwards. reached out to customer service and received no reply. there are much better identification apps on the market that are absolutely free and not misleading.
Wrong diagnosis
It says my dying snake plant is healthy. Can’t unsubscribe.
Try for free but add your cc
Another bs app that misleads consumers
Not free
The first app that comes up when you search “free” after you download you then have to purchase the app. Fraud.
Refund!
Got scammed again!!
Said it was free and nowe$9.00 a week!
My kid got my phone trying to help!
No help!
Please cancel right away.
I pay child support and can’t afford $10.00 a week!!
Please cancel!!
Said it was free and nowe$9.00 a week!
My kid got my phone trying to help!
No help!
Please cancel right away.
I pay child support and can’t afford $10.00 a week!!
Please cancel!!
What?!
This does not identify my plants correctly. And they want how much for this app?!? Yikes. Bummer.
Instant charge for a year!
Before I knew it I was signed up for a year! Weirdly enough, it didn't ask me for a payment card, just signed me up instantly for the $24.99 plan. I checked on my subscriptions page and it shows an end date of April 28, 2027 indicating I paid for a year. I previously signed up for this app paying $4.99 for a year a couple weeks ago so I wouldn't need another subscription. Now I'm not sure that is valid. Just been scammed out of $30 prob.
DO NOT USE! WILL ROB YOU
I signed up for a free trial and was charged $65 for an entire year subscription after 12 hours. And the app did not identify one single plant I tried to photo grab. They will not refund my money or answer my about cancelling my membership. SCAM.
Rip Off
I tried this and the app itself is fine. The free trail, which was canceled before the end, still incurred a charge. I despise shady business dealings!
DO NOT DOWNLOAD
I canceled my free subscription before the 1 week trail because i didn’t really use the app and they charged me I seen this app is doing it to others as well.
Lie
You say free and it cost
Canceling the subscription
Just try to cancel your subscription. They don’t make it easy at all
Liars
I paid $59.99 last year for a lifetime membership but this year they want me to pay again They responded by saying it was my fault. I misunderstood the definition of lifetime so I give this app a zero rating and will never download it ever again.
Awful
This app is awful. Maybe 3% of the time it can actually identify a plant/flower. Its routine care is the definition of cookie cutter. Don’t waste your money.
Lousy spp
No matter what way taking picture would no accept
Doesn’t work
I took photos of five different plants. This app could not identify any of them. My other plant identification apps nailed each one. Save your money.
I cancelled my subscription but was charged anyway..
I wanted to get the lifetime subscription but it wasn’t available in the options, so I cancelled the trial so I could select lifetime from the start page. The trial expired and even though I canceled the subscription I was charged the $9.99 weekly subscription but I can’t I’d the app. So now I just want my money back..
Plants
It’s not free !!!!!!!
Not worth it.
This is incredibly expensive. Also, although I did take photos at night under a head lamp, the app got both plant IDs wrong. I’d expect more from Apple.
Beware of free trial
I cancelled this free trial well before the trial period ended. I was still charged weekly renewal after trial ended and Apple is siding with developer. Be careful if wanting to try this app.
Not free
Immediately offers a three day free trial but not a free app.
Sentiment summary
85%
Positive (4-5★)
4%
Neutral (3★)
12%
Negative (1-2★)