Review Insights · App Store
Plant Identifier: Plantiary
Plantiary · 26,408 ratings · ★ 4.7
4.7
★★★★★
26,408 ratings
🎯 Build a better version
Top complaints - extracted from 71 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
26 negative reviews mention this · 37% of all complaints
★★★★★ "False. Was suppose to be a free 7 day trial, they charged me $10" - L LL
2
"week"
17 negative reviews mention this · 24% of all complaints
★★★★★ "Weekly subscription fee. $9.99/week to use. I didn't know this app would cost a subscription to use." - Autumn-Sunflower726
3
"cancel"
16 negative reviews mention this · 23% of all complaints
★★★★★ "Disappointed. I cancelled this before the renewal and am still being charged. Come to find out it’s AI slop, and I’m charged for features I don’t use. I cancelled it correctly but it has my card in a holding period please stop the charges." - Poooooools
4
"subscription"
16 negative reviews mention this · 23% of all complaints
★★★★★ "Can’t cancel. It did not show up in my subscriptions on my IPhone so I couldn’t cancel." - Mbvczz
5
"trial"
15 negative reviews mention this · 21% of all complaints
★★★★★ "False. Was suppose to be a free 7 day trial, they charged me $10" - L LL
6
"charged"
12 negative reviews mention this · 17% of all complaints
★★★★★ "Disappointed. I cancelled this before the renewal and am still being charged. Come to find out it’s AI slop, and I’m charged for features I don’t use. I cancelled it correctly but it has my card in a holding period please stop the charges." - Poooooools
7
"free trial"
11 negative reviews mention this · 15% of all complaints
★★★★★ "Unhappy. Choices seem to be either 7-day free trial of premium level OR monthly subscription. This is NOT a smart choice for an occasional user." - Nope 7368
8
"plant"
11 negative reviews mention this · 15% of all complaints
★★★★★ "Inaccurate Identifications. I am big into plants and gardening. I just downloaded this app to give it a shot. Tested it first with 5 plants in my garden that I already know what they are. It identified every single one incorrectly. 0/5" - HagsDad
9
"find"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Disappointed. I cancelled this before the renewal and am still being charged. Come to find out it’s AI slop, and I’m charged for features I don’t use. I cancelled it correctly but it has my card in a holding period please stop the charges." - Poooooools
10
"identify"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Not enthused. So far is only partially accurate. I tried to identify my squash if it was yellow or green and it said pumpkin. So I’m not too enthused when it’s wrong and I know it’s wrong." - irritatd mell
11
"plants"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Inaccurate Identifications. I am big into plants and gardening. I just downloaded this app to give it a shot. Tested it first with 5 plants in my garden that I already know what they are. It identified every single one incorrectly. 0/5" - HagsDad
📋 All 71 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Disappointed
I cancelled this before the renewal and am still being charged. Come to find out it’s AI slop, and I’m charged for features I don’t use. I cancelled it correctly but it has my card in a holding period please stop the charges.
REFUND
I accidentally purchased this & immediately asked for a refund & deleted the app. I have been charged twice since I requested cancellation. PLEASE REFUND NOW!
Doesn’t work, won’t even open
Ditto
False
Was suppose to be a free 7 day trial, they charged me $10
Inaccurate Identifications
I am big into plants and gardening. I just downloaded this app to give it a shot. Tested it first with 5 plants in my garden that I already know what they are. It identified every single one incorrectly. 0/5
Can’t cancel
It did not show up in my subscriptions on my IPhone so I couldn’t cancel.
Weekly subscription fee
$9.99/week to use. I didn't know this app would cost a subscription to use.
Typical
Like so many other apps, they waste a few minutes of your time asking you stuff BEFORE telling you it requires a subscription. I don’t mind paying a subscription sometimes for stuff I find valuable but be upfront about it instead of asking you a questionnaire and to give them a rating before you even use the app
Good for 10sec
You get to identify 2 whole plants before it makes you pay
Accident subscription
This is a trap I need to figure out how to unsubscribe. I don’t need this
Deceptive rating structure
Gotta love the intro that includes “thanks for leaving a 5 star review!” that forces you to accept leaving the 5 star rating before you can even open the app. No thanks. Deleted.
Way too expensive
Not sure if I'm getting charged or not for the free trial
Not Accurate
I took a pic of my Aplomado Falcon, it was identified as an American Kestrel, not even close, I took a pics of my Trident Maple Bonsai, it was identified as Pacific Poison Oak, WRONG!!
Nine dollars a week!
This app was portrayed as free and add free but there is no option to bypass paying $10 a week for this app that does the exact same thing as Google image or inaturalist it was a waste of phone storage downloading this
Plant Temu
Convenient how they ask for a rating right before they hit you with $10. Shiesty
Plant
Serious
Poor identifier of plants
Tried to identify a plant and it gave me four different results
WASTE OF TIME!!!
People don’t have money to waste on an app that REQUIRES you subscribe to a monthly plan just to see if the plants are safe. Do better!!!
Not free
Requires signing up for service.
Scam trial
I can’t not find a way to cancel the trial before they charge me. There is no where!
Misleading
Only free for seven days. So misleading.
Total Rip Off!!!!
Free for a week trial then a whopping $10 per WEEK!!impossible to cancel once they get your card!!!
Inaccurate- couldn’t even ID plants correctly
I hoped I could get a diagnosis for issues with houseplants and outdoor plants. It would either say “healthy plant” (which missed clear indications of a problem) and/or identified the plant incorrectly. Anytime it gave a diagnosis, it was a standard diagnosis that included every possibility. You still had to figure out which issue your plant is having. Too much or too little water, stress, too much or too little light, maybe a bug issue. Really? That’s not helpful. No thanks…don’t waste your time. It’s difficult to cancel the app subscription/ free trial!
Doesnt work
Awful
Unable to restore
I bought the Life Time subscription of this app which they no longer offer. And I can’t restore my subscription so the only offer is to start a new one which I’m not going to. I’ve emailed asking about this however nobody’s reached back out. Very disappointed because I enjoyed the app.
Scam
Despite the fact that I configured the app to remind me before it renewed, it did not. By default, it charges your account $9.99 a week. If you get this, cancel right away, or you will find that you paid $10 to use the app for two weeks (one week free and the next when you forgot to cancel in time).
Deceitful Deceptive Money Grab
I downloaded the app and read the most recent reviews. This is just another pick pocket pretending to be a friendly source of information. I have plenty of books that I can use for free, and I know nurseries who freely share information without having to get blindsided by a subscription. When the grid goes down I keep using my personal plant library while your subscribers have nothing to show for their hundreds of dollars in fees. This is only suitable for a beginner or a lazy nursery owner.
PS after reading the ten Most recent reviews of this app I DELETED it without hesitation.
I’m ashamed of Apple for allowing this but what can one expect from a man who presents a trophy to the White House for preferential business treatment.
PS after reading the ten Most recent reviews of this app I DELETED it without hesitation.
I’m ashamed of Apple for allowing this but what can one expect from a man who presents a trophy to the White House for preferential business treatment.
Why make me waste my time if it’s not free
I hate wasting my time filling out a dumb quiz for it to slap a price in my face. Nice touch to try to get a review before it shows me the price tag too. Just slimy business tactics and I hate it
No sirve
Lo descargué para que identificara una planta y no sirvió para nada, trate con varias y nisiquiera reconoció un pino… y 10 dólares a la semana????? Es una estafa nos sirve nisiquiera reconoció de gratis… porque no puedo darle 0 estrellas no porque nisiquiera el cero se merece
No
Wanted the free one week and they ended up charging for a week.
Cancelling is difficult
There seems to be no way to cancel. Avoid this app
Annoying and useless
Couldnt identify the one plant i needed it for, asked me to rate it before it even let me use it, then asked for 10$ a week to be ad free? A paper calendar and google do the same thing?
Rip off
This app says you can cancel but when you try it keeps the yearly subscription. Now I’m out the yearly cost and the app keeps trying to get me to sign up and pay again to allow me to use it.
Cost Prohibitive
Too expensive for me
$10 a week? Are you serious? 🤣
Anyone willing to pay over $500 a year for this is nuts.
False advertising
Asked for a free plant identifier and after this was loaded found out it is a subscription app
It is not free
I couldn’t do anything without pay or accepted the (free trial) 😠
NOT FREE
App claims to be free, but you get ONE free image scan a day. Otherwise, they want a ridiculous amount of money. Good features, but claiming this is a free app is a total scam
Try to cancel
Try to cancel my subscription but no reply to emails.
Avoid!!!
Cannot identify simple pecan tree
Do not do it
This is partly my fault, because I should have cancelled right away, but this app charges $10 PER WEEK for this service, which means a $40 monthly charge on your credit card if you don’t check your bill frequently. Major fail on my part, but this charge is excessive for the service, in my opinion. So unless it’s worth the money to you, don’t use this app. Lesson learned the hard way by me.
Expensive
Too expensive
Identify Poison Ivy????
I uploaded your App because I came across a vine that coulder be Poison Ivy!!! Your App could not identify the vine even aftereable trying several times!!! Out of ALL plants, your App should definitely be able to identify the poisonous or dangerous ones!!! Very disappointed!!! I want to cancel but you've hidden that informatione!!! That doesn't show much integrity! I will delete the app but I better not be charged! $40/mo is REDICULOUS!!!
Cannot cancel
App looks great but downloaded a free app and now it says I have to pay 9.99 in a week!!! No way to cancel. How do I get out of this?
Cancel my subscription.
I was looking for a free app. I need someone to contact me about helping me cancel this subscription. I cannot find anywhere on the app to cancel
Charged and not reminded
App is suppose to remind you before free trial ends and it didn’t, charging me $40.
They charge you before your free trial ends
DON’T TRUST THIS APP. I was offered a 7 day free trial and they charged me the moment I started the free trial. They wouldn’t refund me and I was out $43.24
My grass is dead
The app said my dead grass looks healthy 😒 what a joke.
Cancel
This site does not make it easy to cancel. Please cancel my membership. The law is on my side for easy cancellation. You NEED to put it on your website.
Charges
Cancelled and deleted the app during trial. Getting charged anyway
+ 21 more in the clipboard copy
Sentiment summary
91%
Positive (4-5★)
4%
Neutral (3★)
5%
Negative (1-2★)