Review Insights · App Store
Plantum - AI Plant Identifier
AIBY · 118,129 ratings · ★ 4.6
4.6
★★★★★
118,129 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
17 negative reviews mention this · 35% of all complaints
★★★★★ "Stop with the forced subscription. The app is free, but immediately requires you to purchase a subscription. The App Store is dead" - 14dcutaneo
2
"subscription"
15 negative reviews mention this · 31% of all complaints
★★★★★ "Stop with the forced subscription. The app is free, but immediately requires you to purchase a subscription. The App Store is dead" - 14dcutaneo
3
"plants"
13 negative reviews mention this · 27% of all complaints
★★★★★ "Only works if you pay for subscription…. This app has completely stopped supporting the free version and no forces you into an endless cycle of making you sign up for either the monthly or yearly membership. Super disappointing because I used to love using this app to identify pla…" - smeth18
4
"plant"
11 negative reviews mention this · 22% of all complaints
★★★★★ "Only works if you pay for subscription…. This app has completely stopped supporting the free version and no forces you into an endless cycle of making you sign up for either the monthly or yearly membership. Super disappointing because I used to love using this app to identify pla…" - smeth18
5
"without"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Trash. Used to be a great free app, now you can't even ID plants without paying. You guys are garbage" - plasticchairfan
6
"longer"
6 negative reviews mention this · 12% of all complaints
★★★★★ "No longer free. Used to be free and now it’s not" - tswiftlover23758
7
"paying"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Only works if you pay for subscription…. This app has completely stopped supporting the free version and no forces you into an endless cycle of making you sign up for either the monthly or yearly membership. Super disappointing because I used to love using this app to identify pla…" - smeth18
8
"cancel"
6 negative reviews mention this · 12% of all complaints
★★★★★ "No Longer Free. Hit cancel hidden top right. Now it cycles over and over pop ups to buy. Hit cancel. Pops right back up deletes your photo. Hit cancel. Take photo. Pops up deletes photo. Will not let you use the app without paying a membership. The app say…" - GRK000
9
"keeps"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Unbearable to use now. Every time I try to open it now it keeps on asking me to subscribe to the pro version. Cannot exit out of it or use the app." - Artur0
10
"longer free"
5 negative reviews mention this · 10% of all complaints
★★★★★ "No longer free. Used to be free and now it’s not" - tswiftlover23758
11
"identify"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Only works if you pay for subscription…. This app has completely stopped supporting the free version and no forces you into an endless cycle of making you sign up for either the monthly or yearly membership. Super disappointing because I used to love using this app to identify pla…" - smeth18
12
"year"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Only works if you pay for subscription…. This app has completely stopped supporting the free version and no forces you into an endless cycle of making you sign up for either the monthly or yearly membership. Super disappointing because I used to love using this app to identify pla…" - smeth18
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Stop with the forced subscription
The app is free, but immediately requires you to purchase a subscription. The App Store is dead
Unbearable to use now
Every time I try to open it now it keeps on asking me to subscribe to the pro version. Cannot exit out of it or use the app.
No longer free
Used to be free and now it’s not
Only works if you pay for subscription…
This app has completely stopped supporting the free version and no forces you into an endless cycle of making you sign up for either the monthly or yearly membership. Super disappointing because I used to love using this app to identify plants or check how they’re doing. If you’re not interested in paying the $20 a year or $6 a month, then there is literally not a single feature you can use on this app. I would rather they just make you pay for it up front but they hide this fact under the guise of it being free. I would give it a 0 star rating if I could.
Trash
Used to be a great free app, now you can't even ID plants without paying. You guys are garbage
No Longer Free
Hit cancel hidden top right. Now it cycles over and over pop ups to buy. Hit cancel. Pops right back up deletes your photo. Hit cancel. Take photo. Pops up deletes photo. Will not let you use the app without paying a membership. The app says free plant ID.
Worked great but no longer free
Used to enjoy this app as my go to identification app but it no longer lets me identify without using premium.
Terrible app
My Son bought a lifetime subscription for me for Mother’s Day. And as soon as the year was up, they did away with my subscription and are now trying to charge me to even use the app.
Free to download, costs $ to use
Everything is behind a paywall now. Uninstalled
Took away free
They took away any free access
Money grubbers
Had them for years and now everything is behind a paywall, deleted the app, google picture mode does the same thing but for free
No longer free :( NO ID POSSIBLE W/O SUBSCRIPTION
App used to be free with the option to have a premium version. Sadly it’s been updated and you have to pay for premium to use at all. I used this app for ages to ID plants in my yard and sadly that is no longer possible
Not working without subscription
This app just randomly quit working. It will not identify plants. It just keeps demanding I pay a subscription. Was good while it worked. Deleted. (Tried deleting & reinstalling.)
No Longer Recommending this App
I have been using it for a while now, and it was above average compared to some other apps. Sadly, they removed the free version without notice. I can understand the need to ensure revenue, but their utter lack of communication feels underhanded.
Subscription bait
It would be nice if apps like this would reveal the in app purchase is the entire app and their only goal is to bait you into a subscription $30 a year in this case. Thanks for wasting my time, hard pass.
Different Pricing
I downloaded this app because my husband had it and he is only being charged $10 a year. When I downloaded it, it wanted to charge me $30 a year and it will not restore a family purchase. BOOOOOOO to this app!
Forced paywall
Worked well until they forced a subscription for anything.
Plant identifier
You say free but after a week or two I get billed why do people do this?
Photo
Keeps saying image size too small. Works ok on other apps. What’s wrong with this app ?
Zero
Did not recognize garden herbs
Not working
It keeps misidentifying plants. Also, misdiagnosis even after several pictures.
Rebuke you Satan ✝️🙏🏽✝️
Rebuke you Satan ✝️🙏🏽✝️🙏🏽✝️
Liars
It says nothing about paying $50 when you instal it. Then after 2 plants they keep harassing you for buying a plan or they wont allow you to identify a 3rd plant. Removing them.
Lots of misses
I often scan a plant and get the response that it does not look like a plant.
Subscription model is a scam
Automatically enrolls you in weekly subscription fee with no ability to cancel without going through emails back and forth. Had to cancel a card to get the fees to stop.
Useless
This app told me my plant either was overwatered or underwater. I knew that, I wanted to know which one. Very useless. Deleted and canceled within five minutes. Sorry I fell for it.
Unable to use
Cannot bypass the screen to sign up for a paid plan and just use the app for free. Shady.
Loved and lost
I have used Plantum for years and have stacked up dozens of entries of plants indoor and out. Now with the "upgrade" I find ALL MY ENTREES ERASED. So, this new and improved app gets a NO CONFIDENCE vote from me.
98% accuracy is BS
I paid $48 for this worthless app. Twice it completely misidentified my seedlings, neither of which was at all exotic (pumpkin and Gerber Daisy). How do I get my money back?
SHADY SHADY company
Despite canceling during the free trial period keeps charging my credit card every week !!!!!!
Update on 4/1
Contrary to what they have responded, despite canceling the subscription the same day as I started ( while they advertise 3 days of free trial), my card got charged. Ultimately my bank had to block charges from this company as it kept charging repeatedly !
Update on 4/1
Contrary to what they have responded, despite canceling the subscription the same day as I started ( while they advertise 3 days of free trial), my card got charged. Ultimately my bank had to block charges from this company as it kept charging repeatedly !
Already can’t get app to work
Pot measuring doesn’t work.
First time use
Not happy with immediate subscription
Invaded my phone
I don't want your ap and it won't go away.
Lost access to my paid annual subscription
Two years in a row I have lost access to my annual subscription mid year. Last year they were able to restore my purchase after I had purchased a second one. This year, they have nave not been able to get it to restore my purchase. After the third attempt to restore I requested a refund. They have not responded.
Misread plants and double charged
I tried the 1 week free trial, got charged immediately instead of after the first week. I scanned a plant in my yard and it identified it as wild cabbage when it was clearly milk thistle, so I decided to cancel and delete the app. I am again charged today which is only a few days later.
Bad app
The app hasn’t been right about anything yet. Hasn’t correctly identified a plant. Just me a brand new plant is unhealthy when it’s beautiful and perfect and identifies it incorrectly. Deleting it and requesting a refund!!
Wrongly ID
It called every single plant a snake plant and not a single one is a snake plant( one is a pineapple plant)
Fake
Fake
Wrong I’d
Identified a pineapple plant as an agave
HIDDEN CHARGES
I went to sign up for what I thought was a monthly charge when I was prompted to pay what I thought would be a one time charge of $49.99 only to learn the app was charging me $6.99 every WEEK on top of the lifetime charge of $49.99
Disappointed
The app makes you pay extra for advise. It’s misleading that you pay for the app, and then have to pay extra for advise about your plants health and how to remedy it. $20! Per consultation. It’d be cheaper to buy another plant.
Caution before purchasing or doing the trial.
They tried to charge my card after I canceled my trial. I had to call my bank to stop the payment. Then they went around another way to charge me today and it went through. If you cancel you might have to get a new card to stop them. This is unethical.
You CAN’T CANCEL THE SUBSCRIPTION!!!
I used this app for the free trial and purchased it for $24.95 but did not see anywhere that they charge $6.99 multiple times. I CANCELED the app. I reached out to the support team to cancel and submitted my charges several times and no reply. I want all my money back of $104.85 (from the reoccurring $6.99 charges). I tried to cancel thru my Apple subscriptions and ironically it’s not listed there either. I’m contacting bank fraud department because I’m not getting assistance with the app support. I urge people to please read the reviews before committing to this app with hidden fees.
Multiple billing scam?
My annual billing got charged and now I’ve gotten 4 months of additional monthly billing- I am so done with this type of vendor.
No longer free to use
I’ve been using Plantum for years to identify plants here and there, not enough usage to justify a subscription. Now I can’t bypass the screen asking for a subscription anymore. I can’t identify anything without paying.
Would be 1 star, but I’ve had great history with this app.
Would be 1 star, but I’ve had great history with this app.
Recognition not accurate
Can’t accurately recognize plants through photo ID
Not Worth Paying For
Just stick with the basic functions of the app. It's fun to use and decently effective at giving you basic info about your plants. Do NOT give them any money though. You will just throw your money away and will never actually hear back from their "plant experts".
Plantum app
When it comes to identifying plants, this app is not accurate at all, don’t waste your money on a subscription
Plantum you can’t cancel
I have tried to cancel this subscription. Even with google I cannot figure out how to do this. They are deceptive with this.
Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)