Review Insights · App Store
Plantum - AI Plant Identifier
AIBY · 116,683 ratings · ★ 4.6
4.6
★★★★★
116,683 ratings
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Top complaints - extracted from 57 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
21 negative reviews mention this · 37% of all complaints
★★★★★ "Subscription model is a scam. Automatically enrolls you in weekly subscription fee with no ability to cancel without going through emails back and forth. Had to cancel a card to get the fees to stop." - KBEC2025
2
"subscription"
19 negative reviews mention this · 33% of all complaints
★★★★★ "Subscription model is a scam. Automatically enrolls you in weekly subscription fee with no ability to cancel without going through emails back and forth. Had to cancel a card to get the fees to stop." - KBEC2025
3
"plant"
14 negative reviews mention this · 25% of all complaints
★★★★★ "Lots of misses. I often scan a plant and get the response that it does not look like a plant." - Bentnotbroken
4
"charged"
13 negative reviews mention this · 23% of all complaints
★★★★★ "SHADY SHADY company. Despite canceling during the free trial period keeps charging my credit card every week !!!!!! Update on 4/1 Contrary to what they have responded, despite canceling the subscription the same day as I started ( while they advertise 3 days …" - User200905
5
"free"
11 negative reviews mention this · 19% of all complaints
★★★★★ "Unable to use. Cannot bypass the screen to sign up for a paid plan and just use the app for free. Shady." - Stinkyearthmonky
6
"money"
10 negative reviews mention this · 18% of all complaints
★★★★★ "98% accuracy is BS. I paid $48 for this worthless app. Twice it completely misidentified my seedlings, neither of which was at all exotic (pumpkin and Gerber Daisy). How do I get my money back?" - rwbloch
7
"trial"
10 negative reviews mention this · 18% of all complaints
★★★★★ "SHADY SHADY company. Despite canceling during the free trial period keeps charging my credit card every week !!!!!! Update on 4/1 Contrary to what they have responded, despite canceling the subscription the same day as I started ( while they advertise 3 days …" - User200905
8
"week"
10 negative reviews mention this · 18% of all complaints
★★★★★ "Subscription model is a scam. Automatically enrolls you in weekly subscription fee with no ability to cancel without going through emails back and forth. Had to cancel a card to get the fees to stop." - KBEC2025
9
"free trial"
8 negative reviews mention this · 14% of all complaints
★★★★★ "SHADY SHADY company. Despite canceling during the free trial period keeps charging my credit card every week !!!!!! Update on 4/1 Contrary to what they have responded, despite canceling the subscription the same day as I started ( while they advertise 3 days …" - User200905
10
"charge"
8 negative reviews mention this · 14% of all complaints
★★★★★ "SHADY SHADY company. Despite canceling during the free trial period keeps charging my credit card every week !!!!!! Update on 4/1 Contrary to what they have responded, despite canceling the subscription the same day as I started ( while they advertise 3 days …" - User200905
11
"plants"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Loved and lost. I have used Plantum for years and have stacked up dozens of entries of plants indoor and out. Now with the "upgrade" I find ALL MY ENTREES ERASED. So, this new and improved app gets a NO CONFIDENCE vote from me." - bugle6
12
"every"
7 negative reviews mention this · 12% of all complaints
★★★★★ "SHADY SHADY company. Despite canceling during the free trial period keeps charging my credit card every week !!!!!! Update on 4/1 Contrary to what they have responded, despite canceling the subscription the same day as I started ( while they advertise 3 days …" - User200905
📋 All 57 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Lots of misses
I often scan a plant and get the response that it does not look like a plant.
Subscription model is a scam
Automatically enrolls you in weekly subscription fee with no ability to cancel without going through emails back and forth. Had to cancel a card to get the fees to stop.
Useless
This app told me my plant either was overwatered or underwater. I knew that, I wanted to know which one. Very useless. Deleted and canceled within five minutes. Sorry I fell for it.
Unable to use
Cannot bypass the screen to sign up for a paid plan and just use the app for free. Shady.
Loved and lost
I have used Plantum for years and have stacked up dozens of entries of plants indoor and out. Now with the "upgrade" I find ALL MY ENTREES ERASED. So, this new and improved app gets a NO CONFIDENCE vote from me.
98% accuracy is BS
I paid $48 for this worthless app. Twice it completely misidentified my seedlings, neither of which was at all exotic (pumpkin and Gerber Daisy). How do I get my money back?
SHADY SHADY company
Despite canceling during the free trial period keeps charging my credit card every week !!!!!!
Update on 4/1
Contrary to what they have responded, despite canceling the subscription the same day as I started ( while they advertise 3 days of free trial), my card got charged. Ultimately my bank had to block charges from this company as it kept charging repeatedly !
Update on 4/1
Contrary to what they have responded, despite canceling the subscription the same day as I started ( while they advertise 3 days of free trial), my card got charged. Ultimately my bank had to block charges from this company as it kept charging repeatedly !
Already can’t get app to work
Pot measuring doesn’t work.
First time use
Not happy with immediate subscription
Invaded my phone
I don't want your ap and it won't go away.
Lost access to my paid annual subscription
Two years in a row I have lost access to my annual subscription mid year. Last year they were able to restore my purchase after I had purchased a second one. This year, they have nave not been able to get it to restore my purchase. After the third attempt to restore I requested a refund. They have not responded.
Misread plants and double charged
I tried the 1 week free trial, got charged immediately instead of after the first week. I scanned a plant in my yard and it identified it as wild cabbage when it was clearly milk thistle, so I decided to cancel and delete the app. I am again charged today which is only a few days later.
Bad app
The app hasn’t been right about anything yet. Hasn’t correctly identified a plant. Just me a brand new plant is unhealthy when it’s beautiful and perfect and identifies it incorrectly. Deleting it and requesting a refund!!
Wrongly ID
It called every single plant a snake plant and not a single one is a snake plant( one is a pineapple plant)
Fake
Fake
Wrong I’d
Identified a pineapple plant as an agave
HIDDEN CHARGES
I went to sign up for what I thought was a monthly charge when I was prompted to pay what I thought would be a one time charge of $49.99 only to learn the app was charging me $6.99 every WEEK on top of the lifetime charge of $49.99
Disappointed
The app makes you pay extra for advise. It’s misleading that you pay for the app, and then have to pay extra for advise about your plants health and how to remedy it. $20! Per consultation. It’d be cheaper to buy another plant.
Caution before purchasing or doing the trial.
They tried to charge my card after I canceled my trial. I had to call my bank to stop the payment. Then they went around another way to charge me today and it went through. If you cancel you might have to get a new card to stop them. This is unethical.
You CAN’T CANCEL THE SUBSCRIPTION!!!
I used this app for the free trial and purchased it for $24.95 but did not see anywhere that they charge $6.99 multiple times. I CANCELED the app. I reached out to the support team to cancel and submitted my charges several times and no reply. I want all my money back of $104.85 (from the reoccurring $6.99 charges). I tried to cancel thru my Apple subscriptions and ironically it’s not listed there either. I’m contacting bank fraud department because I’m not getting assistance with the app support. I urge people to please read the reviews before committing to this app with hidden fees.
Multiple billing scam?
My annual billing got charged and now I’ve gotten 4 months of additional monthly billing- I am so done with this type of vendor.
Waste of money
Every response I get says “ maybe too much water, maybe not enough water, maybe disease…”. I knew that without the app. Never a definitive diagnosis.
Fool me
It works but $7 a week and can’t where to cancel
Impossible to Cancel
the cost is per week, and not month like most, making it stupid expensive. It’s not linked to standard transactions in the App Store, so there’s no clear way to cancel. It functions fine, but is not what I thought I signed up for.
They charged me for MONTHS after cancelling. EVERY WEEK. Only paid me 6.99 back. Crooks.
Terrible experience with this app.
Can’t cancel
I have been trying to cancel for over a month and the prompts referring to my Apple subscriptions isn’t valid as it’s not there. Please do better.
Deceptive
This app is not showing up in my apple subscription so there is no way for you to unsubscribe! Do not try this app unless you want to be locked in to something indefinitely!
Scammmm
I downloaded. Used once. Cancelled. They have charged me 6.99$ SIX TIMES since July 31 2025.
Money grabbing app - beware
I cancelled the app the same day I installed it- but they charged me for 2 weeks!! Beware. BTW, AIBY, I was charged for 2 weeks- so definitely was not the yearly subscription - so you did charge me for the free trail week too!! Just FYI.
WARRNiING!! Do Not Purchase
Do NOT PURCHASE ThIs App!!!! The charge you twice for a subscription, the phone number listed on their payment receipt is disconnected, they Do Not responded to customer service emails. I sighted up for VIP at $29 and an also being charged weekly at $6.99. I have repeatedly reached out for help. I have had to cancel my debit card for fraud to stop the reoccurring weekly charges.
As far as the app goes- it doesn’t know what a tomato plant is, a Boston Fern, a sea grape or hibiscus! Useless!
As far as the app goes- it doesn’t know what a tomato plant is, a Boston Fern, a sea grape or hibiscus! Useless!
Keeps charging me even though I cancelled
I purchased this, used it for a short period then cancelled the subscription. It kept charging me and also another person on my Apple Family Plan… stay away.
UNABLE TO CANCEL
This App is one of those Apps that makes it impossible to cancel the membership.
Ripped off
What a con. It’s basically a plant identifier (you can get for free elsewhere that likely works unlike this one that couldnt identify bougainvillea ). The health diagnosis is their system linked to a google search - not even pertinent. And the timers - nothing more than a calendar alarm - doesnt even utilize the watering schedule it advises (via their google search) to set it up properly. So if it says dont add fertilizer in dormant season - your alarm would still go off telling you to fertilize. Pointless. Waste of money. They have many payment subscriptions - so confusing and none good.
Impossible to cancel
I signed up for a free trial and forgot to cancel before the charge period. I then went to cancel after the first charge and found it is virtually impossible. In fact, I am still trying. The FAQs tell you to cancel within Apple settings but it is not listed there. Within the app there is no option and actually states I have a free subscription even though I continue to get charged. I tried to find a place on the website but could not even find a page to sign-in. I was able to submit an email to support so we’ll see. I highly suggest choosing a different service that isn’t trying to trick you into paying $7 a week.
Scam!!
Impossible to cancel and they charge weekly!!
Debit charges
Please stop charging me. Stop!!
Scammy
I downloaded this app trying to identify what was wrong with my Monstera. I signed up for the free trial because that was the only way to access any features and now I cannot figure out how to cancel the subscription. It’s not showing up in the subscriptions setting of my phone and I never received any emails or information about my subscription from them except receipts for the charges they processed. There’s no information about it on the app or on their website and I sent a support request, but you don’t even get a confirmation of that either, so I don’t have high hopes of them replying to it. Overall very sketchy and all for an app that couldn’t even solve my issue.
Scam
This app is 100% scam!!! Trial subscription doesn’t show up for you to cancel and then all of a sudden they charge you. Phone number doesn’t work they don’t respond to emails click link to access your account and it says access denied
Canceled Subscription but was Charged Again
Tried app using free trial. Decided to cancel but app is charging me weekly now. I want my money back!
Be careful
You will not able to to cancel the subscription even though you never signed up
Not impressed
Not impressed. It did identify the plant and the problem but no suggestion on how to fix it. I had to look at a different website to find a fix. There are better plant apps that give you more information.
DONT CLICK YOU WILL BE CHARGED
I thought the app was FREE, got it then I get an email stating my free trial was up & I’m being charged $6.99 weekly. I try to cancel it on my iPhone in my subscriptions, there is nothing there. I try to cancel it from going to it through the app. It says free & when I click on it, it takes me to a discount price or try for free.
Very dissatisfied
I’m very dissatisfied with your app and customer service. No response to emails. Yes emails. I’m being charged 6.99 a week and it’s been impossible to get an explanation and cancellation. Only gave it one star because I couldn’t submit review without it. Would not give one star.
Too bad
The first plant tried to recognize was a bugambilia and the app was saying “sweet chili pepper”
Deceptive
I can’t even cancel this app, and I’ve been charged weekly. This app is designed to take your money with no options to cancel. If I can give zero stars I would. I couldn’t even upload pictures or take pictures because “it’s too big”.
Scam
Don’t upload, you won’t be able to cancel free trial or modify your subscription, as the app won’t be listed under the active subscriptions at your Apple ID account.
They Keep Charging After Cancellation
I cancelled my subscription because I couldn’t afford it and received confirmation that it was cancelled as of June 19.
However, I kept getting two charges of $13.88 (which is twice the advertised subscription price) every week, even though I kept logging on to the customer portal and requesting to cancel my subscription (which should have already been cancelled as per the confirmation in my Apple account).
Between June 19 and July 21, I was charged a total of $111.04 by this app. I finally decided to call my bank, dispute the charges, and put a stop on any further charges.
Buyer beware!!
However, I kept getting two charges of $13.88 (which is twice the advertised subscription price) every week, even though I kept logging on to the customer portal and requesting to cancel my subscription (which should have already been cancelled as per the confirmation in my Apple account).
Between June 19 and July 21, I was charged a total of $111.04 by this app. I finally decided to call my bank, dispute the charges, and put a stop on any further charges.
Buyer beware!!
SCAM
There is no way to cancel a subscription with them !! They are planning on taking ur money
Recognition not accurate
Can’t accurately recognize plants through photo ID
Not Worth Paying For
Just stick with the basic functions of the app. It's fun to use and decently effective at giving you basic info about your plants. Do NOT give them any money though. You will just throw your money away and will never actually hear back from their "plant experts".
+ 7 more in the clipboard copy
Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)