Review Insights · App Store
Plenty of Fish : Dating App
PlentyOfFish · 1,806,764 ratings · ★ 4.3
4.3
★★★★★
1,806,764 ratings
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Top complaints - extracted from 79 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
20 negative reviews mention this · 25% of all complaints
★★★★★ "Unsafe ... No one is watching the reported accounts. One thing about this site is when you delete your account sign back in all of the blocks against that account comes back. I have been harassed by someone who will not leave me alone. I chatted with …" - Hellscape000
2
"money"
17 negative reviews mention this · 22% of all complaints
★★★★★ "Scam. Dont give them money." - M. North
3
"people"
14 negative reviews mention this · 18% of all complaints
★★★★★ "Unsafe ... No one is watching the reported accounts. One thing about this site is when you delete your account sign back in all of the blocks against that account comes back. I have been harassed by someone who will not leave me alone. I chatted with …" - Hellscape000
4
"been"
13 negative reviews mention this · 16% of all complaints
★★★★★ "Unsafe ... No one is watching the reported accounts. One thing about this site is when you delete your account sign back in all of the blocks against that account comes back. I have been harassed by someone who will not leave me alone. I chatted with …" - Hellscape000
5
"likes"
13 negative reviews mention this · 16% of all complaints
★★★★★ "It sucks. I paid for this apps for over six months and got a couple of like here an there never got any response from any of my likes so I quit paying for the subscription and now magically I’m constantly getting likes but you have to pay to see them…" - JRdriving1818
6
"subscription"
12 negative reviews mention this · 15% of all complaints
★★★★★ "If a feature on the app doesn’t work they will NOT fix it. I exchanged no less than 12 emails trying to receive help since the upgraded subscription features were not working. They never got the app to work for me and were of zero help." - nikkie733
7
"someone"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Unsafe ... No one is watching the reported accounts. One thing about this site is when you delete your account sign back in all of the blocks against that account comes back. I have been harassed by someone who will not leave me alone. I chatted with …" - Hellscape000
8
"dating"
9 negative reviews mention this · 11% of all complaints
★★★★★ "App is down. Not sure how great this dating app is since I just created an account last night. The app isn’t loading at all. Just a blank, light pink-salmon page." - lilacworld
9
"other"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Unsafe ... No one is watching the reported accounts. One thing about this site is when you delete your account sign back in all of the blocks against that account comes back. I have been harassed by someone who will not leave me alone. I chatted with …" - Hellscape000
10
"doesn"
8 negative reviews mention this · 10% of all complaints
★★★★★ "If a feature on the app doesn’t work they will NOT fix it. I exchanged no less than 12 emails trying to receive help since the upgraded subscription features were not working. They never got the app to work for me and were of zero help." - nikkie733
11
"profile"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Don’t use this app if you want to meet your match. The people who maintain this app don’t care about women’s safety at all . I told someone who contacted me that I was just starting to date someone he immediately reported my profile and it was removed by the site . That’s a violation to pof…" - Stephanieny631
12
"profiles"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Inactive profiles. Shows profiles that haven’t been active in over a year" - DD#76
📋 All 79 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Unsafe ..
No one is watching the reported accounts. One thing about this site is when you delete your account sign back in all of the blocks against that account comes back. I have been harassed by someone who will not leave me alone. I chatted with them for about 2 days and realized the guy is mentally unstable. Stalker stuff, can’t take no for an answer. I can’t be the only person dealing with him on this level. Thankfully we never met. I have huge concerns for others who meet up with this person.
The safety is absolutely nil with this site. It’s very very concerning that it’s a consistent pattern. That should be a lawsuit if someone is both targeted and hurt because no one is actually paying attention to people who need to be banned .. smh.
Let’s not even get into the amount of fake accounts. 🤦🏼♀️🤦🏼♀️🤦🏼♀️
The safety is absolutely nil with this site. It’s very very concerning that it’s a consistent pattern. That should be a lawsuit if someone is both targeted and hurt because no one is actually paying attention to people who need to be banned .. smh.
Let’s not even get into the amount of fake accounts. 🤦🏼♀️🤦🏼♀️🤦🏼♀️
Scam
Dont give them money.
Fat hoes
Chopped hoes here dont download
If a feature on the app doesn’t work they will NOT fix it
I exchanged no less than 12 emails trying to receive help since the upgraded subscription features were not working. They never got the app to work for me and were of zero help.
Don’t use this app if you want to meet your match
The people who maintain this app don’t care about women’s safety at all . I told someone who contacted me that I was just starting to date someone he immediately reported my profile and it was removed by the site . That’s a violation to pof which 1 how would I know that relationship would go anywhere and 2 all the time men are overtly aggressive on that site and I have to just deal. They ban you for things what really that isn’t a violation of their rules yet I was still banned .
Waste
Deletes your account for no reason
They illegally keep billing you ‼️
Be careful if you buy a premium membership and cancel it they will still auto renew it. Customer service is absolutely worthless and does nothing to remedy the situation. I had to contact my credit card to dispute the charge.
Sadly, the app was not worth it anyways it’s mostly old profiles that were created years ago and the person hasn’t even logged on in years. Definitely way better apps out there. This is the bottom of the barrel of all the dating apps.
Sadly, the app was not worth it anyways it’s mostly old profiles that were created years ago and the person hasn’t even logged on in years. Definitely way better apps out there. This is the bottom of the barrel of all the dating apps.
It sucks
I paid for this apps for over six months and got a couple of like here an there never got any response from any of my likes so I quit paying for the subscription and now magically I’m constantly getting likes but you have to pay to see them an the hole time I had my subscription I might have gotten 4 maybe 5 an now that I don’t pay for it I’m getting 4 or more every other day an it kept trying to get me to subscribe to match.com the entire time
This app sucks too many problems!
Wants me to pay every time I hit a like or get one ! I bought the premium subscription already! Fix you app !
Terrible Support
Account randomly banned on creation and support wouldn’t tell me why when I needed help logging in, then they abruptly closed the email thread.
Garbage
Deletes account immediately after it’s created. Won’t give you a chance to even log in. No reasons given.
Tricks
I downloaded the app; I was willing to pay for the subscription but I bought the monthly and it didn’t do anything! every time I clicked it said I needed another subscription
Hard to use
So I paid for the basic subscription because I was getting lots of likes and wanted to see them. 5 minutes after I paid, I wanted my money back. None of the likes fit my parameters that I had set in distance or age. Plus, I’m not able to easily get rid of the people who liked me but I don’t like them. It’s really frustrating because then it’s hard to tell when someone new likes you. I really see why they don’t give a trial. Because if anyone gets a trial, they would cancel it immediately. I want my money back and I want to forget this app. It sucks
Scammer Central
The cite and the people on it are mostly scammers.
Subscription purchase not showing up in the app
I purchased the premium three month plan. However, it will not show me matches as advertised.
Stay away!
This app is a joke. I wasn't able to log in for the last 2 days. I contacted POF about it and they said my account is banned. I tried to appeal and it was denied. No explanation of why I was banned. I heard a lot of people got banned recently smh. POF needs to shut down!
No matches
You won’t ever get a match in this app. I’ve been on it for a long time and you will never match unless you pay, all just to see your likes.
App went downhill
It logged me out and doesn’t recognize my credentials but won’t resend me link for a new password.
Why can’t we create a new pof account
Why can’t we create a new pof account anymore after the maintenance
Unreal
Won’t pay for this. I was off and on the site a couple of times. The last time I was on for maybe 2 days , hadn’t met anyone , had problems with face verification. Went to sign in and wouldn’t accept my password, tried to reset. Had to contact support. At which time they tell me I’m banned ( not suspended ) for no reason, no explanation, other than generic terms and conditions.
I’ve tried a number of emails and no one will talk to me over the matter.
All I can say is beware there are a lot of scammers on that site.
I’ve tried a number of emails and no one will talk to me over the matter.
All I can say is beware there are a lot of scammers on that site.
All lies
Nothing but cash hook ups and bots. Wouldn’t bother for actual males looking
App took my money
Spent money to see who likes me, but it took my money and proceeded to not let me see anyone that likes me. Broken app scammed me
Fake
Fake profiles, fake messages that pop up when you are due to renew, ai slop, when you try to report a fake profile it doesn’t let you submit a explanation. It only allows you to “block their fake user” everyone is selfie verified according to them.Using ai to take people off the app -while using a texting app- it’s catfishing but the actual dating app is doing it. Preset to a refined search that has ages already set every time. Even these reviews are ai generated, always do a reverse image search if you have doubts. An ad for 10 other dating apps telling you that you’ve been selected to try them was the giveaway. If you take the convo to text use reverse white pages to see if it says landline- how are you texting on a landline? It’s a texting app.
Selfie verification broken
Broken Selfie Verification and No Customer Support
The selfie verification system does not work properly for users with beards. No matter how many times I follow the instructions, adjust the lighting, change angles, or make sure nothing is covering my face, the system repeatedly claims my face is obstructed. My beard is part of my face, not an obstruction.
This has been an ongoing issue for years, yet POF has failed to correct it or provide a reliable alternative, such as manual verification. A required identity-verification system should be capable of recognizing normal facial hair.
The situation is made considerably worse by the complete lack of accessible customer support. There is no useful support option in the app, no clear way to contact a person, and the available support links and contact methods either do not work or lead nowhere.
After considerable time spent trying to resolve this to no avail, I have gotten nowhere and am ultimately left writing a negative review simply to get the developers’ attention. Please fix the beard-related verification failures and provide users with an actual, functioning way to contact customer support when your automated system fails.
The selfie verification system does not work properly for users with beards. No matter how many times I follow the instructions, adjust the lighting, change angles, or make sure nothing is covering my face, the system repeatedly claims my face is obstructed. My beard is part of my face, not an obstruction.
This has been an ongoing issue for years, yet POF has failed to correct it or provide a reliable alternative, such as manual verification. A required identity-verification system should be capable of recognizing normal facial hair.
The situation is made considerably worse by the complete lack of accessible customer support. There is no useful support option in the app, no clear way to contact a person, and the available support links and contact methods either do not work or lead nowhere.
After considerable time spent trying to resolve this to no avail, I have gotten nowhere and am ultimately left writing a negative review simply to get the developers’ attention. Please fix the beard-related verification failures and provide users with an actual, functioning way to contact customer support when your automated system fails.
Pof premium
It doesn’t work does not let you see the premium feature that you paid for to allow you to see who likes you pay 19.99 I was able to get a refund and sorry to see that the feature does not work
Customer service AI runaround
They are now heavy on AI and treat women 👎🏻with 0 safeguards. They’ve vastly degraded with latest update. Corrupt unethical immoral practices POF uses, $ is their priority.
Absolutely Garbage
This is by far a joke one of if not the worst dating app out there. Don’t waste your time or money with it.
Scammers
99% of the members are scammers. You need to be vigilant on spotting them unless that’s what you are looking for.
Upgraded subscription
I upgraded my subscription and now for some reason I don’t get any of that add-ons that description said I got not one, but I still got charged for it so I paid an extra $20 for a week for nothing
str8 Garage
DO NOT PAY FOR IT! Worthless!!!!
Shady
Tries to charge $40 instead of $20 for half of discount of one month prestige.
Bots
Even some of the verified accounts are fake! That’s their way of making it seem like there’s lots of women.
Those fake verified accounts will communicate all day but you won’t get pass communication! The real profiles are females that been ran through and passed around but still expect to date a millionaire
Those fake verified accounts will communicate all day but you won’t get pass communication! The real profiles are females that been ran through and passed around but still expect to date a millionaire
App sucks
1 star try to create an account give all the information they asked for when done they wouldn’t give me one because didn’t create my account. I gave all my interest. My account information and opened my self up yet I got wasn’t my problem by support
It only got worse
Use to be a fun app now everything is just a money grab
Pile of garbage
There is no way all the reviews for this app are real. App is constantly trying to force you into paying for upgrades. Can’t do basic filters. Not many people on the app even though there are over a million reviews. Very suspicious. Stay away. Don’t even think about giving it on moment of your time.
These reviews ratings are lying. ITS MUCH LOWER
this app steals your info and and locks you out your account beware
Account Locked, Phone Number Rejected, and No Response From Support
My biggest issue with Plenty of Fish has been account access and the complete lack of support.
My account became inaccessible without any clear explanation. When I attempted to regain access, I was asked to verify my phone number, but the system repeatedly tells me my number is invalid even though it is a legitimate phone number that I actively use.
The most frustrating part is that I have attempted to contact support numerous times and have not received a single response. Not an explanation, not an update, not even an acknowledgment that my requests were received.
I have also experienced repeated unwanted interactions from individuals I had previously encountered on other dating platforms. In addition, I have reported situations involving users creating new accounts after being blocked, as well as incidents involving fake profiles and apparent impersonation. In some cases, it appeared that accounts were being created specifically to contact me after previous interactions had already ended.
These were serious concerns that I attempted to report, which made the lack of response from support even more frustrating. When users are dealing with account issues, verification problems, repeated unwanted contact, or suspected impersonation, there should be a reliable way to reach someone for assistance.
I understand that dating platforms need moderation systems, security measures, and verification requirements. However, users should not be left completely in the dark when they lose access to their accounts and are unable to resolve the issue through normal channels.
I hope Plenty of Fish improves its customer support, communication, moderation review process, and account recovery system so users can receive help when they actually need it.
At this point, I am less concerned with receiving a public response to this review and more concerned with seeing these issues addressed. If meaningful improvements are made regarding support responsiveness, account recovery, verification problems, and the handling of reports involving unwanted contact or impersonation, I would be happy to update my review to reflect that experience.
My account became inaccessible without any clear explanation. When I attempted to regain access, I was asked to verify my phone number, but the system repeatedly tells me my number is invalid even though it is a legitimate phone number that I actively use.
The most frustrating part is that I have attempted to contact support numerous times and have not received a single response. Not an explanation, not an update, not even an acknowledgment that my requests were received.
I have also experienced repeated unwanted interactions from individuals I had previously encountered on other dating platforms. In addition, I have reported situations involving users creating new accounts after being blocked, as well as incidents involving fake profiles and apparent impersonation. In some cases, it appeared that accounts were being created specifically to contact me after previous interactions had already ended.
These were serious concerns that I attempted to report, which made the lack of response from support even more frustrating. When users are dealing with account issues, verification problems, repeated unwanted contact, or suspected impersonation, there should be a reliable way to reach someone for assistance.
I understand that dating platforms need moderation systems, security measures, and verification requirements. However, users should not be left completely in the dark when they lose access to their accounts and are unable to resolve the issue through normal channels.
I hope Plenty of Fish improves its customer support, communication, moderation review process, and account recovery system so users can receive help when they actually need it.
At this point, I am less concerned with receiving a public response to this review and more concerned with seeing these issues addressed. If meaningful improvements are made regarding support responsiveness, account recovery, verification problems, and the handling of reports involving unwanted contact or impersonation, I would be happy to update my review to reflect that experience.
Waste of money
Paid for a subscription but it never went through. Took my money then kept saying to upgrade to see who likes you. Tried getting a refund but nothing. Decided to just delete my account and call it a waste of money.
Nothing but scammers
Nothing but scammers on this app wanting you to message them on snap chat or telegram. Don’t waste your time or money
109% ways of time and money.
109% Useless and severely over priced for 0 return.
Gatekeepers
They won’t show you nothing until you pay and before you have to fill out an fbi form just to get to the front page
Fake People
Absolutely Terrible App
Yeah not if you’re around 19-25
EVERYONE is older than 40 and all of the younger accounts never respond. If you like the senior home good for you but if you’re looking for someone around your age this is not it. I got someone in their 80s 😔
Avoid
I’m going to give you a 100% honest rating. As a guy I had matches every so often but I will tell you the one feature that you need to keep an eye on. You’ll be going through recommendations and people that live near you or meet your ideal match parameters but what you need to watch for is there’s a section where it shows you the last time that that person was online and some of them haven’t been on the app in one year so you’re actually liking someone that isn’t even active. So beware, and just like all the other apps you have to pay to play.
Paywall Galore
I downloaded this app because I figured it would be a good place to start. Within 24 hours, I had 500 “likes” - but couldn’t see any of them unless I paid the subscription fee. A friend convinced me to go for it - but now I can’t clear the guys off the list unless I individually block every single one I want to “dislike”. This is HORRIBLE and just a money grab… all for no compatible matches.
Don’t use it
Very bad!
I don’t recommend
I don’t recommend plenty of. I had it for about a week and then all of a sudden it logged me out of nowhere. I can’t remember my password and I’ve tried multiple times to reset it with no luck. I emailed the company four times over the past two weeks with no response. At this point just delete my account if I can’t even have access thanks.
Can’t create an account
Never used the service before. Tried creating an account, and it allowed me to get far into the process. I added all my personal information, pictures etc, but when I tried to hit next after adding my interests, it said I can't create an account, please try again, contact support if this issue
continues. I tried several things on my own before contacting support. I sent a screen shot of the message to support along with what I've tried to do to fix it, and someone emailed me back saying I must submit a ban and content removal appeal. If you've been following, I don't have an account yet, so how would I be banned or have content removed? The message doesn't indicate I'm banned, it says to try again. I pointed this out in my email response, and asked how I could be banned from something I've never used. They said to do what the previous email said and they are closing the email so I can't respond anymore. I've been dealing with a lot of terrible customer service recently, but this is definitely up there with the bad ones. I am trying to use the ban appeal I guess but I don't care if they resolve it or not. Their customer support is garbage, doesn't treat you fairly or even bother to read and understand what you say. Dating apps in general are very predatory so while I haven't had the opportunity to use this service yet, I can't imagine it'll be any better than any other dating app. You might get lucky and find a partner, but the service objectively uses users if you find partners, so they aren't exactly incentivized to do that.
continues. I tried several things on my own before contacting support. I sent a screen shot of the message to support along with what I've tried to do to fix it, and someone emailed me back saying I must submit a ban and content removal appeal. If you've been following, I don't have an account yet, so how would I be banned or have content removed? The message doesn't indicate I'm banned, it says to try again. I pointed this out in my email response, and asked how I could be banned from something I've never used. They said to do what the previous email said and they are closing the email so I can't respond anymore. I've been dealing with a lot of terrible customer service recently, but this is definitely up there with the bad ones. I am trying to use the ban appeal I guess but I don't care if they resolve it or not. Their customer support is garbage, doesn't treat you fairly or even bother to read and understand what you say. Dating apps in general are very predatory so while I haven't had the opportunity to use this service yet, I can't imagine it'll be any better than any other dating app. You might get lucky and find a partner, but the service objectively uses users if you find partners, so they aren't exactly incentivized to do that.
Plenty of (cat) Fish
Too many cat fishes on this app I once was being threatened by a catfish to pay them money… I tried the app again recently but still same amount of catfish and fake profiles that stop talking to you after a day
It’s total garbage
I paid for a 3-month premium membership hoping it would help me connect with the people but it was a complete waste of money. Paying for premium doesn’t seem to improve your chances at all. If you spend a week sending likes messages and don’t get a single like or response, it makes you wonder what you are actually paying for.
+ 29 more in the clipboard copy
Sentiment summary
79%
Positive (4-5★)
11%
Neutral (3★)
10%
Negative (1-2★)