Review Insights · App Store
PNB ONE
PNB · 552 ratings · ★ 3.6
3.6
★★★★★
552 ratings
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Top complaints - extracted from 45 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"banking"
8 negative reviews mention this · 18% of all complaints
★★★★★ "Worst Banking App ever. This is worst banking app ever i used. Its always show your TPIN is expired. This shows on every 1 minute of interval. I gonna so irritate that i abuse developer of this app in my mind and take an oath that i will never use this bank in fut…" - Durgesh_best
2
"bank"
7 negative reviews mention this · 16% of all complaints
★★★★★ "My View. Worst app of a useless bank" - adghuyvbuyrcbhcvnh
3
"login"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Login never works. The app just never logins. Wrote multiple compilations to PNB and they claimed that they fixed it, but it still doesn’t work. PNB IT department needs to get their act together. Who would want to bank with PNB if customers can’t even access …" - Vish9294
4
"update"
6 negative reviews mention this · 13% of all complaints
★★★★★ "NRI options. Very poor. I can not change TPIN. Says need to go to branch to change. How can a NRI go to branch in India? No option to update personal info from app and request a debit card which is expiring and is asking for TPIN which I cannot update. …" - RRD517
5
"other"
6 negative reviews mention this · 13% of all complaints
★★★★★ "I am not able to open the app inspite of complaint to customer service.I am living in New York .. Many other customers should be facing the problem.tell me the procedure to open" - Colonel Riar
6
"work"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Doesn’t not work from USA. This app doesn’t not work from USA location." - Yogeshwar1234
7
"customer"
5 negative reviews mention this · 11% of all complaints
★★★★★ "I am not able to open the app inspite of complaint to customer service.I am living in New York .. Many other customers should be facing the problem.tell me the procedure to open" - Colonel Riar
8
"needs"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Worst app. The PNB One app is extremely disappointing. It is poorly designed, making navigation complicated and frustrating. The app is very slow, causing unnecessary delays. For NRIs, logging in is a major struggle as the app often fails to accept ou…" - Pooja Jape
9
"user"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Worst app. The PNB One app is extremely disappointing. It is poorly designed, making navigation complicated and frustrating. The app is very slow, causing unnecessary delays. For NRIs, logging in is a major struggle as the app often fails to accept ou…" - Pooja Jape
10
"doesn"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Worst app experience ever!. Doesn’t allow any transaction and gives errors that do not make any sense." - Kmannnnnnnn
11
"does"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Worst app experience ever!. Doesn’t allow any transaction and gives errors that do not make any sense." - Kmannnnnnnn
12
"version"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Mr Gill. I’m having trouble logging into my mobile app. I’ve followed all the required steps, but it keeps saying I’m using an outdated version. However, when I try to download the latest version, no update is available. Any guidance." - Ksgikk
📋 All 45 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
My View
Worst app of a useless bank
NRI options
Very poor. I can not change TPIN. Says need to go to branch to change. How can a NRI go to branch in India? No option to update personal info from app and request a debit card which is expiring and is asking for TPIN which I cannot update. How this bank even survive boggles my mind.
I am not able to open the app inspite of complaint to customer service.I am living in New York .
Many other customers should be facing the problem.tell me the procedure to open
Worst app
The PNB One app is extremely disappointing. It is poorly designed, making navigation complicated and frustrating. The app is very slow, causing unnecessary delays. For NRIs, logging in is a major struggle as the app often fails to accept our registered cell numbers, making access nearly impossible. Overall, it feels useless and needs significant improvements to be functional and user-friendly.
Worst new UI/UX
Please revert to the old UI/UX
Worst app experience ever!
Doesn’t allow any transaction and gives errors that do not make any sense.
Doesn’t not work from USA
This app doesn’t not work from USA location.
Login never works
The app just never logins. Wrote multiple compilations to PNB and they claimed that they fixed it, but it still doesn’t work. PNB IT department needs to get their act together. Who would want to bank with PNB if customers can’t even access their money when needed.
Very unreliable service
When the application works, it works pretty well. Unfortunately recently the login page just does not open. Never mind any other functionality!
Mr Gill
I’m having trouble logging into my mobile app. I’ve followed all the required steps, but it keeps saying I’m using an outdated version. However, when I try to download the latest version, no update is available. Any guidance.
Why does it not support older apple phones?
Latest version now refuses to work in old iphones. This is ridiculous.
Crashing
It’s not even opening saying that check Internet connection or call customer care
Crashes
The app is buggy - cannot skip the update tpin screen even when the button is present on the screen .
Worst Banking App ever
This is worst banking app ever i used. Its always show your TPIN is expired. This shows on every 1 minute of interval. I gonna so irritate that i abuse developer of this app in my mind and take an oath that i will never use this bank in future again.
Error
This app is not open in iPhone 6
PNB net banking
I am wondering if PNB CEO has ever used its own net banking. He needs to open one account and try setting up net banking. PNB management wants to make sure nobody can access their net banking. Even their own employees gives up.
Stop blocking copy and paste
It is moronic to continue to disable copy and paste in your apps.
Worst banking app
To those kids who developed nationalized banking app called PNBone, Please get yourself into some other profession other than App development. This is very poorly designed and not even tested app.
Terrible App
So many bugs in the system. It fails at the very first step of trying to register as a new user. Very frustrating. On top of that when you call customer service… there response is that the systems are down!
Now…what can you say to that!!
Now…what can you say to that!!
The app need a total re-do
Poor UI, no focus on customer convenience, behind the modern financial apps by ~10 years
White Screen: Crashes on Login Screen
3.9 version again, does not work on IPhone 5S. Same as previous versions. Please fix soon.
Unfriendly app
Not very friendly. Besides my details were changed but they still do not reflect. Overall very hopeless app.
Poor application
This app has a lot of issues when it comes to banking. Every time it has one or other issue.
Banking apps should be near to perfect. This is really bad.
Banking apps should be near to perfect. This is really bad.
Just look at other banks and learn!
Why can’t the authentication be biometric?
Why can’t you push the update without having the customer to change the mpin?
Why can’t you push the update without having the customer to change the mpin?
Buggy and unreliable
If something works fine and you get your task done, you should assume yourself to be lucky.
PNB should start acting like a mature bank and deliver a working app, not a buggy student app project. This app is a shame for Make in India.
PNB should start acting like a mature bank and deliver a working app, not a buggy student app project. This app is a shame for Make in India.
Worst interface
If you’re the first time user, trying to sign in and 40 years old then you press 40x12 times on calendar back button to get to your month and year of birth. 😂 how ridiculous.
india ki wrost app
tatti
Horrible
Stay away from the app and it’s net banking features!!!
It has its own mind and works when it wishes too.
It has its own mind and works when it wishes too.
iPhone 6 not updating
I have iPhone 6 and your update is asking for version 13.0 or upwards. How can I update when apple doesn’t provide version 13.0 or higher. Kindly make app which supports lower version as well
V2.27 crashing on IPhone 12 Max Pro
Not working, not even giving sign-in option, just crashing few seconds after launching
No use of this app
Worst app ever for banking i had never seen any financial app working like this they don’t have servers all the time
Worst app
Appstore plzz remove this worst app
Worst banking app
This is the worst banking app i have ever seen because i have tried many times but it is not even allowing me to get in the app, whenever i put my mpin in the app it just show some four lines making a pattern and then they just disappear and not let me in
App is not launching
App doesn’t launch on iOS 14.6 :(
not working on iOS 12.5.3
PNB one app is disabled to login. No correct version of app is available to download. This is very shameful, that PNB have removed the app to work on iOS 12.5.3 . PNB costumer care are the worst, they are not even knowing about it.
Provide the compatible working version of app.
Provide the compatible working version of app.
Does not login
Does not go past MPIN. Stuck in the same page
Really Bad App
As an app designer, I have seen bad Apps in my time, but this one takes the cake along with the plate
Just because bank customers have no other option they are forced to use this App, you guys think you have done a great job. SORRY, but the App needs complete revamping... in both areas, viz- UI & UX and even some of the algorithms that deliver content to the user
Just because bank customers have no other option they are forced to use this App, you guys think you have done a great job. SORRY, but the App needs complete revamping... in both areas, viz- UI & UX and even some of the algorithms that deliver content to the user
Waste app unable to login
Such an waste app with the correct I’d also it’s not logging in
Full of errors and crashes.
Useless app. Tried multiple times to do a transfer but failed. This is during pandemic time. I am trying to pay monthly maintenance bill for my apartment and PNB is failing. It is a shame that in this day and age a bank cannot get its app to work. PNB should be ashamed of itself.
App is crashing every time I try to open
I have faced issues with this app ever since I downloaded it, its been crashing and quits suddenly. I am bot sure if it’s even safe to use this app
Refuses to login.
Refuses to login. Unable to process at this time error. This is rn during the pandemic when online banking is more important than ever. Have even posted on your Instagram asking for help but have yet to receive a reply. I’d like to make transfers and stuff sitting at home looking at the current situation. Can we get a fix asap for this. Like asap looking at the current situation of things thanks.
No good working iPhone X
No good working iPhone X please update the app PNB one
Complicated
Its very user unfriendly. Every moment there would be surprise. Multiple time it does not allow to log in.
Rubbish UI
This app is one that needs a major face-lift. It has everything but it is cumbersome to use.
Bad service
Very bad service and app
Sentiment summary
64%
Positive (4-5★)
6%
Neutral (3★)
29%
Negative (1-2★)