Review Insights · App Store
Pokémon GO
Niantic, Inc. · 638,655 ratings · ★ 4.0
4.0
★★★★★
638,655 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
21 negative reviews mention this · 44% of all complaints
★★★★★ "Raids are trash. Imagine spending money and you can’t even get the Pokémon like if I got a golden berry it should be an automatic catch or at least allow us to stack them I’m tired of buying remote raid passes just to not get the Pokémon I swear nobody can …" - Barles2002
2
"every"
9 negative reviews mention this · 19% of all complaints
★★★★★ "FIX IT GODDAMN NOW!!!!!!!! I HATE THESE GLITCHES!!!!!!!!!!!. FIX IT GODDAMN NOW!!!!!!!! I HATE THESE GLITCHES!!!!!!!!!!! IT KEEPS STOPPING MY DAMN MUSIC EVERY TIME IT KICKS ME OUT!!!!!!!!!!!!!!!!!!!!!! SO U FIX IT RIGHT NOW!!!!!!!!!!!!!!!!!!" - IT’S SO BAD!!!!!
3
"account"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Customer support. I had an account and while it was ok I tried to recover the password when I got a new phone it refused and I did everything possible it would never send me an email for me to change my password" - Vidar9716
4
"playing"
6 negative reviews mention this · 13% of all complaints
★★★★★ "New owners ruined game. The apps a joke now. The new owners have ruined every yearly event, the events that do happen now have maybe half the wild spawns that make an event worth playing, everything new is locked being pay walls for eggs or their new ranks passes …" - 🗑️ update
5
"play"
6 negative reviews mention this · 13% of all complaints
★★★★★ "New owners ruined game. The apps a joke now. The new owners have ruined every yearly event, the events that do happen now have maybe half the wild spawns that make an event worth playing, everything new is locked being pay walls for eggs or their new ranks passes …" - 🗑️ update
6
"pokemon"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Why the hack would you do this. I just got my account taken down because I was cheating but I was not all I was doing was playing battles and I had good Pokemon on it two like a shiny Arron which I evolved all the way so pls bring my account back I don’t want to loose it …" - Dj66125
7
"crashes"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Crashes all the time iPhone SE. Just crashes all the time you try and do anything on an iPhone SE" - Leahcimax
8
"anything"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Crashes all the time iPhone SE. Just crashes all the time you try and do anything on an iPhone SE" - Leahcimax
9
"raid"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Money grab. Very money grab like. Constantly have to pay for more storage, raid passes, event tickets, and more. Very overpriced, even with the amount of stardust it cost to trade or upgrade" - Nachos so
10
"passes"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Money grab. Very money grab like. Constantly have to pay for more storage, raid passes, event tickets, and more. Very overpriced, even with the amount of stardust it cost to trade or upgrade" - Nachos so
11
"raids"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Raids are trash. Imagine spending money and you can’t even get the Pokémon like if I got a golden berry it should be an automatic catch or at least allow us to stack them I’m tired of buying remote raid passes just to not get the Pokémon I swear nobody can …" - Barles2002
12
"years"
5 negative reviews mention this · 10% of all complaints
★★★★★ "New adventure sync policy a deal breaker. Lately every time you restart the app it keeps trying to force you to let it track you all the time, even when not using the game. It takes several taps to get back into the game. The fact they are so persistent makes it unacceptable to me…" - Larry_N
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Crashes all the time iPhone SE
Just crashes all the time you try and do anything on an iPhone SE
Money grab
Very money grab like. Constantly have to pay for more storage, raid passes, event tickets, and more. Very overpriced, even with the amount of stardust it cost to trade or upgrade
FIX IT GODDAMN NOW!!!!!!!! I HATE THESE GLITCHES!!!!!!!!!!!
FIX IT GODDAMN NOW!!!!!!!! I HATE THESE GLITCHES!!!!!!!!!!! IT KEEPS STOPPING MY DAMN MUSIC EVERY TIME IT KICKS ME OUT!!!!!!!!!!!!!!!!!!!!!! SO U FIX IT RIGHT NOW!!!!!!!!!!!!!!!!!!
Raids are trash
Imagine spending money and you can’t even get the Pokémon like if I got a golden berry it should be an automatic catch or at least allow us to stack them I’m tired of buying remote raid passes just to not get the Pokémon I swear nobody can make anything good I’d make your game better than you can
Customer support
I had an account and while it was ok I tried to recover the password when I got a new phone it refused and I did everything possible it would never send me an email for me to change my password
Rewards
If I get the reward i shouldn’t have to use 20 balls to get the pokeman. For gods sake you guys are as bad as Monolopy go 🙄
Would be great if it was working
Lately my weekly challenging wont let me hit skip to access the game. I’ve restarted it multiple times but nothing I’ve done has worked. If this could be fixed that would be great.
New owners ruined game
The apps a joke now. The new owners have ruined every yearly event, the events that do happen now have maybe half the wild spawns that make an event worth playing, everything new is locked being pay walls for eggs or their new ranks passes for events. I would not recommend this game to anyone.
New adventure sync policy a deal breaker
Lately every time you restart the app it keeps trying to force you to let it track you all the time, even when not using the game. It takes several taps to get back into the game. The fact they are so persistent makes it unacceptable to me. About to quit the app after many years.
glitchy and unhelpful chat support
app glitches and the chat support is unhelpful.
Needs updating. Lacking in UI design.
-Menus are blocked by the Dynamic Island on iOS (it’s been almost 2 years…please get with the program 👏)
-Menus are not intuitive and convoluted
-Accessories get disconnected frequently
-New! … 2 annoying pop up notifications every time Pokémon Go+ is connected
-New! … app frequently freezes
-Menus are not intuitive and convoluted
-Accessories get disconnected frequently
-New! … 2 annoying pop up notifications every time Pokémon Go+ is connected
-New! … app frequently freezes
The apps performance/connection is so lamb
Connection, response speed, stability, and overall performance are all really worse. Given terrible experience, please improve.
buggy sign in issues
I wrote down my password and username, but the game keeps logged me out and said my log in information is incorrect, even though I wrote it down and it worked yesterday. Please add an easier log in method.
I hate this
This game requires you to have to let people see your location and I can’t even play because of it I hate it hate it hate it hate it.
Very Buggy
Don’t understand how this game is still so buggy after 10 years. Frequent crashes on iOS (Android version crashes much less) but both versions suffer from constant bugs (eg. Frequent “Try again later” when spinning Pokestops.)
Also there is a very big pay-to-win mechanic in this game.
Also there is a very big pay-to-win mechanic in this game.
Ice cream fun
😡😡😡😡😡😡😠👺👺👺👺👺👹👹👹👹👹😡😡😡😡😡😡😡🤬🤬🤬🤬🤬🤬🤬👺👺👺👹👹👹😪😰😰😰😰😰😰😰😰😰😰😰😰😰😰😰😰😰😨😨😨😱😱😱😱😱😱😱😭😭😭😢😢😢😭😖😣😣😣😣😔😔🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺☹️☹️☹️☹️😞😞😞😞😒😒😒🙁🙁🙁🙁🙁🙁😩😩😩😫😫😤😤😭😭😢😣😣😔😟😕😫😖😫😫😖😖🙁😫😫😖😫😫😫😭😭😤🥵🥵🥵😳😳😳😳😡😡🥵🥵🥵😠😤😭😫😫😩😩🙁😫🙁🥺🥺😤😫😩😭🙁😫👿👿👿👿👿👿👿👿👿👿👿🤮🤮🤮🤮🤮🤮🤮🤢🤢🤢🤢🤢🤢🤢🤢🤢🤮🤮🤮🤢🤢🤢😑😑😑😑😑😐😐😐😐😐😐🤔🤔🤔🤔🤔🤔😨😨😰😥😥😥😓😓😓😓😥worse game ever
Why the hack would you do this
I just got my account taken down because I was cheating but I was not all I was doing was playing battles and I had good Pokemon on it two like a shiny Arron which I evolved all the way so pls bring my account back I don’t want to loose it all and I don’t want to restart again so please
Daily limit?
Why is there a daily limit onto how much dynamax particals you can get a day? This could just being me being greedy and want more, but still that doesnt call for a daily limit. If you wanted for people to play your game, then dont add restrictions for events and making it ptw.
Pokémon go sucks
I was just a normal Pokémon go player I played every day and caught Pokémon and randomly out of the blue my account was terminated for no apparent reason which made me mad. This game is horrible and I did nothing to get banned. Why?
Really?
Found out that this company used our tracking and Info to TRAIN AI! 1 star. Wish I could take away stars. You shouldn’t use people.
Almost unplayable now
The game crashes constantly after the most recent updates. I’ve been playing since 2018 and never seen issues like this before.
Too much penny squeezing
This game used to be fun. I’ve played on and off since release. Every year I get back into it for a month, then fall off for the same reasons. Tasks require way too much way too often, and too often require repeats. I evolved a Magikarp several years ago, I walk 12km a day for my job, so it was most of a month. New research task? Evolve a magikarp, despite already doing so, and despite other tasks completing if you’ve already done the requirements. Defeat three different Rocket Go Leaders, great, nope because the game only ever spawns in the same leader every day for two months straight-I didn’t even know there were others. Complete XYZ number of raids, well that would be easy if people actually played this game. This games player base doesn’t support this, it essentially requires remote raid passes. But oh wait, those cost $2-$3 a pop, unless you get lots of coins. But you can’t get lots of coins because the gym system still thinks hundreds of millions of people are playing daily and using gyms. Unless you’re center mega metropolis your pokemon will essentially permanently live in a gym, you’re lucky to get 50 coins a month, which is about 1/4 or 1/5 enough to get a single remote raid pass so you can knock out 1/5 of one story task after 3 months to just repeat.
Ridiculous. Please listen to these reviews.
Please, please just make dynamax raid dens able to be turned off. I absolutely hate that part of the game. I don’t care if I can dynamax a pokemon in this game. More importantly the raid dens are EVERYWHERE. I CANT CLICK ON POKEMON BECAUSW OF HOW MMANY RAID DENS THERE ARE. PLEASE PLEASE LET US TUEN IT OFF ON THE MAP. I QUITE LITERALLY HAVE MAYBE DONE 10 DYNAMAX RAIDS AND I GOT RID OF ALL THOSE POKEMON. I DO NOT PLAY THAT PART OF THE GAME. I DESPISE IT. AT LEAST LET US DISABLE IT. ITS ABSOLUTELY RIDICULOUS HOW YOU ADD AN AWFUL ASPECT OF THE GAME AND FORCE PEOPLE TO DEAL WITH IT TAKING UP ALMOST HALF THE SCREEN. ID LOVE TO KNOW HOW HARD IT WOULD HE TO IMPLEMENT A FEATURE TO DISABLE IT.
Banned
I played for hundreds of hours, caught thousands of pokemon and you banned me. Its all gone
别抓
打赢火箭队几把抓不了，要不抓你几把
I can’t walk
This won’t let me walk. l asked for help and it said you got to walk in real life and it won’t let me. Please fix this problem.😭😭😭but this game is fun too.
Crashes so much game is unplayable
Since the recent iOS updates, the game is no longer playable because of how often it crashed. Load the game up, tap on anything. Crash. I can’t even file a report in app because of this!
Game is so buggy.
Been playing the game since forever. This game just refuses to fix bugs and exploits. What is the point of having strong pokemons if spoofers with 3 account can kill the defending pokemon without the possibility feeding it.
So much cheating and the game hasn’t done anything about it.
So much cheating and the game hasn’t done anything about it.
Taken Over Event
The new Taken Over event is just terrible. Each update seems to push a purchasable requirement more and more. This time it feels impossible to get to fight Giovanni as a more casual player, gating even more content.
Such a terrible game
Don’t play it
This is so stupid
Once I tried logging in to play there was a button that said log out and I accidentally clicked it and I can’t log in to my account fix this it’s happened so many times already
Needs work
Predatory with micro transactions and sells your data
Bad Raids and Giovanni
I need more time, especially for Pokémon with such high combat power!😡 On top of that, let us battle Giovanni again to catch either Shadow Dialga/Palkia Origin Forme or Shadow Rayquaza this time!😡 Also, October community day had better feature either Honedge or Dreepy!
Hard to create account
I’m trying to create account but it hard to on the second thing because it sends me to the non create account section
Pokémon
I can’t even Log in and log on to the game
Login problem
When I was creating an account, I clicked the wrong birth year. I was born in 2012, yet i accidentally clicked 2014. I couldn’t get my account off of under 13 years old no matter what I tried. Couldn’t even use the app.
New update lower catch rates
I was able to catch a few shadow Enteis with remote raid pass easily. Did an update and wasted three remote raid passes since Entei got away three times with golden raspberries and excellent throws.
Bad
It tells me to give my email address and address and confirm email they are trying to take my data too.😡😡😡
This Sucks like Trash
I only would like this if my game stops crashing every time, this is chaotic and I will quit forever
Over powered Pokémon for one player
I bought a road pass for entei and it’s cp was 50,000 like due my strongest Pokémon is 1,221
I don’t have friends and you expect to play with strangers but nobody invites still , yall should base the power level from the amount of players
I don’t have friends and you expect to play with strangers but nobody invites still , yall should base the power level from the amount of players
Absolute Trash
Constantly crashes, always lagging, pvp is buggy, terrible events, money hungry company, no wonder all their other games failed xD 😂😂😂
Garbage , pay to win Bs,
This last event purely gave out garbage pokemon , don’t even want to spend another penny on this garbage app
Pathetic
Another beautiful, glorious IP molested and ruined by greedy, thieving, shameless little crooks out there. Shameful and disgusting
Predatory app
Slow animations for everything, unstoppable cut scenes, game forces you to turn on adventure sync and location on all times and hounds you every time you open the game to do so because they want to steal your location data and sell it
Got to catch them all
Where r you
Log in issues
App keeps asking for log in every single time I open the app plus the app doesn’t stay open after just exiting to check on other apps
Buggy Game
Frequent bugs I encounter on iPhone 17:
- audio drops after playing a few minutes.
- get kicked out of raids and my remote pass is consumed but I have to live with it.
- UI disappears.
- Game is unresponsive when interacting with UI.
- incorrect weather augmentation.
- lobby not found error message or being told to walk closer to a gym when I’m using a remote pass.
- steps with buddy don’t sync (100% repo when I boot up the game to sync and there’s a forced update)
On top of the buggy experiences of the game, some quality of life changes are needed.
- there’s no way to see how many gifts you have left to open for the day.
- the whole gifting feature is awful and time consuming. Please implement a mass “send all” button. Choose whatever friend and post card combination for us - I don’t care; anything is better than the current experience.
- tangible numbers to see damage and healing output.
- withdrawing a mon from a showcase
I’ve been playing about half a year and it’s just a fun thing to do with friends and community but the struggles we deal with make it frustrating.
5/2/26
Wow what happened? GoPlus is obviously not in QA’s E2E testing. So tired of these prompts. Very unstable build.
- audio drops after playing a few minutes.
- get kicked out of raids and my remote pass is consumed but I have to live with it.
- UI disappears.
- Game is unresponsive when interacting with UI.
- incorrect weather augmentation.
- lobby not found error message or being told to walk closer to a gym when I’m using a remote pass.
- steps with buddy don’t sync (100% repo when I boot up the game to sync and there’s a forced update)
On top of the buggy experiences of the game, some quality of life changes are needed.
- there’s no way to see how many gifts you have left to open for the day.
- the whole gifting feature is awful and time consuming. Please implement a mass “send all” button. Choose whatever friend and post card combination for us - I don’t care; anything is better than the current experience.
- tangible numbers to see damage and healing output.
- withdrawing a mon from a showcase
I’ve been playing about half a year and it’s just a fun thing to do with friends and community but the struggles we deal with make it frustrating.
5/2/26
Wow what happened? GoPlus is obviously not in QA’s E2E testing. So tired of these prompts. Very unstable build.
Pokémon go Review
Too addictive and also to hard to
Sentiment summary
74%
Positive (4-5★)
6%
Neutral (3★)
21%
Negative (1-2★)