Review Insights · App Store
Poker Face: Texas Holdem Live
Comunix Ltd · 61,367 ratings · ★ 4.7
4.7
★★★★★
61,367 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
6 negative reviews mention this · 30% of all complaints
★★★★★ "Scam. They took money off my card and then took my money off poker" - Mununiiddgbh
2
"game"
5 negative reviews mention this · 25% of all complaints
★★★★★ "Loud people, naked ppl and non existent ppl. This app is a great idea but sucks, after 7 games I’ve had to report 2 ppl for nudity, 5 ppl for loud music, 5 for open drug use, and 3 for just having it stare at a ceiling…. There was also 4 that were clearly Walmart employees in the stor…" - ATG0331
3
"having"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Review. Super chill atmosphere mainly adults just having fun and playing cards .. occasional donkeys but a fast way to learn hold em and make friends or enemies - however now they have waaaaaay too many pop ups every time you go to the lobby they’r…" - dmv trash
4
"chips"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Review. Super chill atmosphere mainly adults just having fun and playing cards .. occasional donkeys but a fast way to learn hold em and make friends or enemies - however now they have waaaaaay too many pop ups every time you go to the lobby they’r…" - dmv trash
5
"lose"
4 negative reviews mention this · 20% of all complaints
★★★★★ "If you don’t pay, you will lose.. Trash" - PookieBear33333
6
"people"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Loud people, naked ppl and non existent ppl. This app is a great idea but sucks, after 7 games I’ve had to report 2 ppl for nudity, 5 ppl for loud music, 5 for open drug use, and 3 for just having it stare at a ceiling…. There was also 4 that were clearly Walmart employees in the stor…" - ATG0331
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Scam
They took money off my card and then took my money off poker
Review
Super chill atmosphere mainly adults just having fun and playing cards .. occasional donkeys but a fast way to learn hold em and make friends or enemies - however now they have waaaaaay too many pop ups every time you go to the lobby they’re trying to sell you chips in five different screens you have to x them all out it’s super annoying - and … also new you click new table and they put you on the biggest table automatically one you shouldn’t be sitting at with a good looking hand that always ends up losing - instead of putting you on a table you can afford they put you on the biggest table with your whole bank roll I’m updating because I’m not happy anymore it’s more of a money making app now than what it used to be … fun - now it’s just annoying
Loud people, naked ppl and non existent ppl
This app is a great idea but sucks, after 7 games I’ve had to report 2 ppl for nudity, 5 ppl for loud music, 5 for open drug use, and 3 for just having it stare at a ceiling…. There was also 4 that were clearly Walmart employees in the store “working” then another person that just had the cam on their bent knee , the others that were there to a full at attentively play didn’t speak at all, what’s the point!?!!!????!?, and I’m sure I’ll get blocked or accused of things but another thing that was obvious was that all the nude ppl were 45-55yr old fat white men and the other problematic ppl were black
If you don’t pay, you will lose.
Trash
Poor customer service
It sucks because it keeps on denying my payment like it’s my fault me account got hacked
Constant pressure
Constant pressure to buy buy buy! Gaga is way better! More relaxed! More entertaining!
Yeah no
You lose more than you win, also if you have a large amount of chips , they’ll let other players win more than you if you even think about raising bets. You get punished for having chips and betting big.
Want let me call hands when having the best hand it just makes me fold and lose
Bad
Best
10
Robbed me
Once again , please don’t download this game it’s just trying to take ur real money and make u keep spending , find you a different game that’s gone make you happy and have fun at the same time. This game only once to make you loose everything, I appreciate all the friends I made on here
Way too many pop us
I just want to click and play, and its pop up after pop up like brooo go away! On top of that i dont want my camera on but it forces you to be in camera kinda dumb
Do not download.
I saw a guy pull his meat out and lotion. I deleted the game instantly. Weirdos
Do not spend money on this game
After you spend money you will strictly lose so you’ll spend more money🥱
They haven’t reached back out to me on chips that went missing
I have had a bad experience with it. Pokerface with my chips coming up missing after making enough purchases. Don’t know what’s going on with the app, but don’t put in your money.
Poor game
Poor, I want a skip button, saves time when getting bonus chips or opening card boxes for bonus chips. Don’t make it boring
SCAM
This is by far the worst app I’ve ever downloaded. I put money into my account and it mysteriously vanished-no warning, no explanation, nothing. It honestly feels like I got robbed.
Support is completely useless. You’ll either get ignored or sent generic responses that solve absolutely nothing. It’s like they don’t even care that people are losing money on their platform.
Don’t let the decent graphics or concept fool you-this app is not trustworthy. If you value your money at all, stay far away from this. There are plenty of legit apps out there, and this is NOT one of them.
I seriously wish I never downloaded it. Learn from my mistake and avoid it at all costs.
Support is completely useless. You’ll either get ignored or sent generic responses that solve absolutely nothing. It’s like they don’t even care that people are losing money on their platform.
Don’t let the decent graphics or concept fool you-this app is not trustworthy. If you value your money at all, stay far away from this. There are plenty of legit apps out there, and this is NOT one of them.
I seriously wish I never downloaded it. Learn from my mistake and avoid it at all costs.
C-
It’s ok just not enough fun tools to have available.
Real suggest
I appreciate that this game is very good in terms of design and gameplay, but access to the camera is forced, causing the old device to lag. It's better to have people turn off their cameras. Also let people reenter the previously disconnected game.
.
Would’ve gave more stars but I traded in duplicate cards and it gave me more duplicate cards
Excelente juego
Excelente jejeje
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)