Review Insights · App Store
Polarsteps
Polarsteps B.V. · 8,412 ratings · ★ 4.9
4.9
★★★★★
8,412 ratings
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Top complaints - extracted from 4 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"trip"
3 negative reviews mention this · 75% of all complaints
★★★★★ "Nice idea- failure to launch. This is a great idea to plan a trip with flights and hotels. The problem is the dates and the synchronization. We’re going from Houston to Boston one night. Next day, Boston to Reykjavík change planes Reykjavík to Prague. Staying in Pragu…" - mcalderaro
📋 All 4 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Very flaky app
We’re always have trouble inviting people to flow us. Some work as documented, some can’t see any photos. And the last resort appears to be having them JOIN your trip. REALLY!!! Come on! Get some HS programs to clean this app up. It’s incredibly frustrating to use.
No good
It doesn’t work.
Trying to follow a trip my niece is on.
This travel site may be great for anyone using it for their own trip, but my niece is on a trip and I’ve been trying for over an hour to find her trip on the app. This has been very frustrating and I’m done.
Nice idea- failure to launch
This is a great idea to plan a trip with flights and hotels. The problem is the dates and the synchronization.
We’re going from Houston to Boston one night. Next day, Boston to Reykjavík change planes Reykjavík to Prague. Staying in Prague 12 days flight from Prague back to Reykjavík stay in Reykjavík for three days flight home to Boston one night in Boston then flight back to Houston.
I tried to enter this four different times over a 50 minute time period and each time when I saved the trip, the dates were all screwed up. I give up maybe I’m not smart enough to use this app. I don’t know…. it’s not intuitive. good luck.
We’re going from Houston to Boston one night. Next day, Boston to Reykjavík change planes Reykjavík to Prague. Staying in Prague 12 days flight from Prague back to Reykjavík stay in Reykjavík for three days flight home to Boston one night in Boston then flight back to Houston.
I tried to enter this four different times over a 50 minute time period and each time when I saved the trip, the dates were all screwed up. I give up maybe I’m not smart enough to use this app. I don’t know…. it’s not intuitive. good luck.
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)