Review Insights · App Store
Pollo AI - AI Video Generator
COCOSOFT TECHNOLOGY PTE. LTD. · 11,630 ratings · ★ 4.5
4.5
★★★★★
11,630 ratings
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Top complaints - extracted from 76 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"video"
16 negative reviews mention this · 21% of all complaints
★★★★★ "Malo. No pasa nada hacen el video todp feo" - yandy07
2
"scam"
15 negative reviews mention this · 20% of all complaints
★★★★★ "Bad. This is a scam app do not purchase ..they let you add momey but take it .so that you buy more credits . I wrote them about issue several times but they assist on keep ignoring me ." - Malissa’saa
3
"credits"
15 negative reviews mention this · 20% of all complaints
★★★★★ "Bad. This is a scam app do not purchase ..they let you add momey but take it .so that you buy more credits . I wrote them about issue several times but they assist on keep ignoring me ." - Malissa’saa
4
"money"
14 negative reviews mention this · 18% of all complaints
★★★★★ "Terrible Customer Service for Decent AI Tool. Pollo AI actually seems like a pretty impressive app at first. The video generation is decent, the ideas translate well, and it looks like it has a lot of potential. Unfortunately, that’s where the positive experience ends. This app feels…" - FinanceGirl77
5
"subscription"
13 negative reviews mention this · 17% of all complaints
★★★★★ "Newest update trash. Legitimately made me subscribe to the weekly subscription twice and never received any credits heck yea thanks" - ActualAppReviewer
6
"videos"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Pay 15 dollar. I pay 15 dollar but can’t even create 1 video . Asking me to get more credit. God how much have to pay you. When I get this it said 30 videos off month But can even get 1. ." - Goku1907
7
"purchase"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Bad. This is a scam app do not purchase ..they let you add momey but take it .so that you buy more credits . I wrote them about issue several times but they assist on keep ignoring me ." - Malissa’saa
📋 All 76 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Malo
No pasa nada hacen el video todp feo
Bad
This is a scam app do not purchase ..they let you add momey but take it .so that you buy more credits . I wrote them about issue several times but they assist on keep ignoring me .
Worst thing it doesn’t work. It takes forever just to get it. It’s a pain grab
Worst AI don’t download it
It sucks. It cost way too much.
It sucks. It cost way too much.
Terrible Customer Service for Decent AI Tool
Pollo AI actually seems like a pretty impressive app at first. The video generation is decent, the ideas translate well, and it looks like it has a lot of potential.
Unfortunately, that’s where the positive experience ends.
This app feels like a money trap disguised as a creative tool. You’ll spend time building a project, getting invested in the process, and then suddenly get hit with a message saying you don’t have enough credits to continue. Fine. You assume you just need to buy more credits to finish what you’ve already started.
So I purchased 300 additional credits for $17.99.
Guess what happened next?
I went right back to my project and got the exact same error message saying I still didn’t have enough credits. At no point does the app clearly tell you how many credits are required to complete your project. Are you short by 10 credits? 100? 1,000? Nobody knows.
And customer service is absolutely useless. You can send screenshots, receipts, proof of purchase-everything they ask for-and they still act like the credits you paid for somehow don’t matter. Instead of resolving the issue, they just send canned responses while your project sits unfinished.
So now I’m out money, I still can’t complete my project, and I still have no idea how many credits are actually required.
The technology itself may be good, but the billing and credit system is incredibly misleading and frustrating. Save yourself the headache, save yourself the money, and don’t waste your time downloading this app until they become transparent about credit requirements and start treating paying customers with respect.
Unfortunately, that’s where the positive experience ends.
This app feels like a money trap disguised as a creative tool. You’ll spend time building a project, getting invested in the process, and then suddenly get hit with a message saying you don’t have enough credits to continue. Fine. You assume you just need to buy more credits to finish what you’ve already started.
So I purchased 300 additional credits for $17.99.
Guess what happened next?
I went right back to my project and got the exact same error message saying I still didn’t have enough credits. At no point does the app clearly tell you how many credits are required to complete your project. Are you short by 10 credits? 100? 1,000? Nobody knows.
And customer service is absolutely useless. You can send screenshots, receipts, proof of purchase-everything they ask for-and they still act like the credits you paid for somehow don’t matter. Instead of resolving the issue, they just send canned responses while your project sits unfinished.
So now I’m out money, I still can’t complete my project, and I still have no idea how many credits are actually required.
The technology itself may be good, but the billing and credit system is incredibly misleading and frustrating. Save yourself the headache, save yourself the money, and don’t waste your time downloading this app until they become transparent about credit requirements and start treating paying customers with respect.
Money hungry
Doesn’t even let you create one video to see if you like what the app can do before asking for your card information. Waste of time.
I want to quit
This sucks & can’t get out
Pay 15 dollar
I pay 15 dollar but can’t even create 1 video . Asking me to get more credit. God how much have to pay you. When I get this it said 30 videos off month
But can even get 1. .
But can even get 1. .
Pollo Ai
Quiero un rembolso el video no se genera completo ni en el idioma establaciodo quiero mi dinero de vuelta
Kaden
Tran
No pierdas tu tiempo
Te hacen crear un perfil, subir fotos tuyas, y todo parece bien que la IA comienza a crear tu video después separa y finalmente te dice que necesitas créditos, o compartir. Intente compartir y no funciona. Voy a ver cuánto quieren y no tienen un pago decente sino que son cientos de dólares
Not effective.
This app is a scam. I loaded my product but the final output renders a different product.
Does not give credits back for poorly made guided templates
Does not give credits back for poorly made guided template, the ai agent says to call the support services but it doesn’t know the phone number. Supposed to be in the app but it seems hidden, can’t find it
Jamás consigas esta app
La peor app jamás creada diseña para robar todo tu dinero, pague los 6$ del básico para nada
Pft
Stupid
Scam
Do not purchase. This app is a scam
تطبيق لا يعتمد عليه نهائيا
لا يستحق العمل به
Scam
This application is useless. Don’t waste your money on it.
Garbage
If I can get it less than a one star, I would I hate that it does not make the video that you want and each time you regenerate it to make the video the way you want. It’s still wrong. You shouldn’t be charged each time you make a video until it is finished not happy with this software spent $20 on it and never got the video that I wanted made
Scammy
Don’t try this app. It’s constant paywalls and scammy in their attempts to get you to pay for the “credits”. Little to no info is shown to you the user to help you know how many credits a generation requires.
Not clear
There is no unsubscribe and keep take mony from mastercard !
Estafa
Intenté crear un video y cuando iba a crearlo decía que no había suficiente créditos y recargué lo suficiente y seguía diciéndome que no había suficientes créditos no recomiendo esta app a ninguna persona
No sirve
Pésimo
Charged me twice but not working.
Useless app
Por favor no descargues esta aplicación, gastar su dinero y no obtendrás nada de lo que pidas
So bad
Purchase
App not restoring purchases
Newest update trash
Legitimately made me subscribe to the weekly subscription twice and never received any credits heck yea thanks
Not uncensored
Charges $6 a week, still have to pay for credits to use features, and still censors nsfw content
Way to expensive for small or starting creators
I spent $40 to try and create a video and I wasn’t even able to afford 12 pictures only seven and it charged me $40 just to AI generate the seven pictures and on top of that wanted to charge me even more to complete the fool video. That is outrageous. I have never seen an app charge for adding in a video making the video and on top of that you have the subscription. The worst app I’ve ever tried.
Pollo AI
Poor service
Server errors
Tried to use, paid for a month, kept getting server errors when trying to generate. Wasn’t able to use and Apple didn’t refund. Buyer beware!
Jesus
Pollo AI is a scam I’m trying to cancel my subscription on my iPhone but it shows no way to cancel it I have searched through multiple YouTube videos but it won’t show on my phone don’t trust this app.
RIP OFF!!
You purchase a subscription, just to find out you have to pay even more for credits. Credits…Seriously? Since when, does an app make you purchase credits when you have already purchased a subscription?
The developer is also VERY aware that customers are NOT happy about the surprise they get of having to pay even MORE money once they have purchased the subscription to use the app. Yet, they change nothing, and dance around the issue when it’s brought up in COUNTLESS reviews. The developer just continues to make more and more money off of poor un-suspecting people.
DO NOT DOWNLOAD or support developers like this. The developer took advantage of what was once a scarce market. There’s wayyyy more apps/options out there now. Blacklist this developer and app until they are forced to conduct FAIR/TRANSPARENT business.
The developer is also VERY aware that customers are NOT happy about the surprise they get of having to pay even MORE money once they have purchased the subscription to use the app. Yet, they change nothing, and dance around the issue when it’s brought up in COUNTLESS reviews. The developer just continues to make more and more money off of poor un-suspecting people.
DO NOT DOWNLOAD or support developers like this. The developer took advantage of what was once a scarce market. There’s wayyyy more apps/options out there now. Blacklist this developer and app until they are forced to conduct FAIR/TRANSPARENT business.
Bad
Bad
Scammer, Don’t use this App
They just want to still your money don’t pay for anything they offer it is a scam, all this 5 star review are fake too
I do not recommend
I don’t recommend
Polli AI is a scam
Do not use this garbage scam app.
Misleading subscription & Poor quality
I signed up for the weekly package at $5.99 but there was no clear explanation that it would automatically charge my bank account every week. I was not properly informed about the 100 credits limit either. The AI editing quality is also very poor - it changed my content and wrote wrong details that I never provided. This happened multiple times. I do not recommend this app. Very disappointing experience for the price paid.
False
Makes you pay subscription
Expensive AF
Even if you pay, you get to make only few videos a week. Thats just crazy. It should be free
Jealous
Pollo AI is just jealous because Sora 2 is better than them so they just added sora 2 to their app
Terrible
Use to be able to make anything
Scam
After being on here a month they changed what I was allowed to do. After I paid for a years subscription
WTH
This app is continuously trying to charge my Apple account and I don’t even have an account.
Gemini is better at working
This is terrible. It wouldn’t even let me create stuff without credit.
Her Boka Para istiyor
Amk Her şeye para para para saatlerdir uğraşıyorum her şeye para isiyor
Horrrible!!
Giving detailed prompts AI generators completely changes art that you didn’t ask it to do and does not follow prompts as instructed and/or does nothing and generates an exact copy. App willing takes your credits and changes your art so you have to keep repeating until it takes all your credits forcing you to buy more. STAY AWAY FROM THIS APP!!
“Check internet connection”
My internet is working fine. But this app keeps telling me it cant connect and to check connection. Does it not like a vpn?
اريد ان اجرب الذكاء الاصطناعي لكنكم لا تعطوني الاحقيه في التجربه
.
Sürekli
Sürekli masa üstü sürümüne gönderiyor kredimi aldi ve bideomu vermedi kesinlikle %100 doğru
Delete
I think I only remember this app because I generated something and the water mark stayed on the photo… but yeah not worth the money.. get something that lets you actually develop your Ai language profile before you start robbing people..
+ 26 more in the clipboard copy
Sentiment summary
86%
Positive (4-5★)
3%
Neutral (3★)
11%
Negative (1-2★)