Review Insights · App Store
Pollo AI - AI Video Generator
COCOSOFT TECHNOLOGY PTE. LTD. · 10,509 ratings · ★ 4.5
4.5
★★★★★
10,509 ratings
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Top complaints - extracted from 72 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
17 negative reviews mention this · 24% of all complaints
★★★★★ "RIP OFF!!. You purchase a subscription, just to find out you have to pay even more for credits. Credits…Seriously? Since when, does an app make you purchase credits when you have already purchased a subscription? The developer is also VERY aware t…" - Chey2010
2
"money"
15 negative reviews mention this · 21% of all complaints
★★★★★ "RIP OFF!!. You purchase a subscription, just to find out you have to pay even more for credits. Credits…Seriously? Since when, does an app make you purchase credits when you have already purchased a subscription? The developer is also VERY aware t…" - Chey2010
3
"videos"
14 negative reviews mention this · 19% of all complaints
★★★★★ "Expensive AF. Even if you pay, you get to make only few videos a week. Thats just crazy. It should be free" - Will e yum
4
"video"
14 negative reviews mention this · 19% of all complaints
★★★★★ "Expensive AF. Even if you pay, you get to make only few videos a week. Thats just crazy. It should be free" - Will e yum
5
"credits"
13 negative reviews mention this · 18% of all complaints
★★★★★ "RIP OFF!!. You purchase a subscription, just to find out you have to pay even more for credits. Credits…Seriously? Since when, does an app make you purchase credits when you have already purchased a subscription? The developer is also VERY aware t…" - Chey2010
6
"scam"
13 negative reviews mention this · 18% of all complaints
★★★★★ "Scammer, Don’t use this App. They just want to still your money don’t pay for anything they offer it is a scam, all this 5 star review are fake too" - Djyery
📋 All 72 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
RIP OFF!!
You purchase a subscription, just to find out you have to pay even more for credits. Credits…Seriously? Since when, does an app make you purchase credits when you have already purchased a subscription?
The developer is also VERY aware that customers are NOT happy about the surprise they get of having to pay even MORE money once they have purchased the subscription to use the app. Yet, they change nothing, and dance around the issue when it’s brought up in COUNTLESS reviews. The developer just continues to make more and more money off of poor un-suspecting people.
DO NOT DOWNLOAD or support developers like this. The developer took advantage of what was once a scarce market. There’s wayyyy more apps/options out there now. Blacklist this developer and app until they are forced to conduct FAIR/TRANSPARENT business.
The developer is also VERY aware that customers are NOT happy about the surprise they get of having to pay even MORE money once they have purchased the subscription to use the app. Yet, they change nothing, and dance around the issue when it’s brought up in COUNTLESS reviews. The developer just continues to make more and more money off of poor un-suspecting people.
DO NOT DOWNLOAD or support developers like this. The developer took advantage of what was once a scarce market. There’s wayyyy more apps/options out there now. Blacklist this developer and app until they are forced to conduct FAIR/TRANSPARENT business.
Bad
Bad
Scammer, Don’t use this App
They just want to still your money don’t pay for anything they offer it is a scam, all this 5 star review are fake too
I do not recommend
I don’t recommend
Polli AI is a scam
Do not use this garbage scam app.
Misleading subscription & Poor quality
I signed up for the weekly package at $5.99 but there was no clear explanation that it would automatically charge my bank account every week. I was not properly informed about the 100 credits limit either. The AI editing quality is also very poor - it changed my content and wrote wrong details that I never provided. This happened multiple times. I do not recommend this app. Very disappointing experience for the price paid.
False
Makes you pay subscription
Expensive AF
Even if you pay, you get to make only few videos a week. Thats just crazy. It should be free
Jealous
Pollo AI is just jealous because Sora 2 is better than them so they just added sora 2 to their app
Terrible
Use to be able to make anything
Scam
After being on here a month they changed what I was allowed to do. After I paid for a years subscription
WTH
This app is continuously trying to charge my Apple account and I don’t even have an account.
Gemini is better at working
This is terrible. It wouldn’t even let me create stuff without credit.
Her Boka Para istiyor
Amk Her şeye para para para saatlerdir uğraşıyorum her şeye para isiyor
Horrrible!!
Giving detailed prompts AI generators completely changes art that you didn’t ask it to do and does not follow prompts as instructed and/or does nothing and generates an exact copy. App willing takes your credits and changes your art so you have to keep repeating until it takes all your credits forcing you to buy more. STAY AWAY FROM THIS APP!!
“Check internet connection”
My internet is working fine. But this app keeps telling me it cant connect and to check connection. Does it not like a vpn?
اريد ان اجرب الذكاء الاصطناعي لكنكم لا تعطوني الاحقيه في التجربه
.
Sürekli
Sürekli masa üstü sürümüne gönderiyor kredimi aldi ve bideomu vermedi kesinlikle %100 doğru
Delete
I think I only remember this app because I generated something and the water mark stayed on the photo… but yeah not worth the money.. get something that lets you actually develop your Ai language profile before you start robbing people..
Rip off
I just bought the app for $109.00 from Apple Store. I went on the app to make a video and it said I only have Z8 credits and to make a video I need 30 credits! So I pay that much for a years subscription only to have to pay a lot more to make a video! What I Rip Off!!! I want my money back but can’t get it!!!!
Don’t buy, it’s a scam
Wanted to try the mimic feature as advertised. Paid $5.99 to try only to find out it actually doesn’t have any of the features advertised. Fake scam, if you are reading this please DO NOT FALL FOR THE $5.99 SCAM!
To the developer, please do not respond to my review, saying to contact customer support and they “will respond within days” what does that even mean?
To the developer, please do not respond to my review, saying to contact customer support and they “will respond within days” what does that even mean?
Junk
Don’t down download
Scam
This app is a scam, didn’t connect to pc or Mac, gave me problems creating and took my money.
Visibility
Paying to make videos private is crazy
Scam
Once you buy your subscription, you find out that you have only 80 credits, 10 for each creation, than whe you want to generate an image and in description, you write character is screaming. Our dear polo is asking you to regenerate because it’s too spicy.. you know it’s funny. They’re all asking for our business and they’re being very stingy about their services. We as the consumers. do you want our business? You should tell us before we purchase what exactly we’re getting from you and not take our money that we can ask for it back. you got your 599 you got your 9999 for millions of people Customer Services the least of your concern. we’re gonna put a stop to it.
1week is a lie it will let you use it once for $7
Make me pay 7$ for a week and won’t let me use it more than once the week is a lie, plus in the video I was 3 arms and 3 legs not worth the money at all!!!
Where are my credits
I subscribed for $5.99 only to find out I have no credits. The only version available is the Pro version 👎🏾👎🏾👎🏾👎🏾👎🏾
Total Scam
Took my money and then didn’t work - I want a refund - this is fraud
Very Bad
Very Bad . You pay for subscription and also pay for generating. Too expensive and less options.
Scam
It’s not free don’t bother downloading
Bait and switch
I was lead to believe they allowed adult content, after purchase no light displays of affection were allowed not even pecks on the cheek. A lot of BS here. Bad product and hard to use
✌️🥀
Bruh you need credits in game currency for the videos and they gave me 2 as a starter reward and each video needs like 10-20 credits✌️🥀
Not worth it
Behind the subscription pay wall is videos that do not even resemble the videos in the ads
Do not get the subscription ❌❌
Do not get the subscription ❌❌
مايسوى بتدفعون ولما تدفع ابل بي او كي نت كل شهر بخصم عليك
0
No refund if videos aren’t correct
Reported several videos Ai misspelled wording & was very visibly messed up. Included screen shots. Pollo Ai has never responded or refunded.
They won’t let you leave
They don’t make it easy to cancel your subscription. They have directions in on the profile section but then when you go under billing, there is no cancel subscription button to press 🤔 seems fishy 👃
Terrible
Never buy this app
Not Happy
Lame
Trying to end my subscription.
I am trying to cancel my subscription by following their instructions and it doesn’t work. I do NOT want to be charged for another month of this subscription app. This app is not what I was hoping for in video creation. I emailed their support and the automated reply is that their entire team is on vacation?!? What?! So no one is available to help your paid customers? That’s a scam. I want my subscription stopped.
SAVE YOURSELF, DO NOT GET THIS APP
Basically it sucks and everything costs money. You need to pay to find out it sucks. I just saved you 5.99+ a month. Use a respectable AI platform, and watch YouTube videos for prompts.
Waste of money
It’s a scam I’ve tried so many creations and it doesn’t come out anywhere close to what the previews show. Even when you try to create an image to video it doesn’t do it properly. I looked up the perfect prompt for a dance and uploaded an image and instead it changed to another person doing a dance which wasn’t even the dance I wanted it was all off and messed up. So in other words don’t waste your money or time on this app.
It was cool not it sucks
Canceling my subscription. Go tell your sensitive audience to pay your bills ……
Robbery
Cost a lot money
No stars
This is a scam do not get app
جميل ولكن
على الاقل يكون او تصميم مجاني وكتجربه وليش من اول تصميم ألتزم يالاشتراك. فرضا اعجبني اشترك لم يعجبني لا اشتراك اما من اول تصميم فرض اشتراك لماذا؟
Scammed maybe!???
Purchased the $99.99 subscription . Like for what??? I feel like I got scammed. And I’m disappointed.
المملكة العربية السعودية مدينة وادي الدواسر حي الشرافا
لماذا هذا التطبيق مال
Trash this app
Trash it don’t even look like me
Sing in reputed
It sucks
Great but too expensive
17 ç per Second + 27 ç per day
+ 22 more in the clipboard copy
Sentiment summary
87%
Positive (4-5★)
3%
Neutral (3★)
11%
Negative (1-2★)