Review Insights · App Store
Polycam 3D Scans & Floor Plans
Polycam Inc. · 41,685 ratings · ★ 4.7
4.7
★★★★★
41,685 ratings
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Top complaints - extracted from 72 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
19 negative reviews mention this · 26% of all complaints
★★★★★ "Maybe it’s good I don’t know. They make it giant headache to sign up for the free trial requiring payment information. Then a second sign up if you want to try the business version with payment information again. If you want people to try it just let them create an acco…" - Buzzaro
2
"trial"
19 negative reviews mention this · 26% of all complaints
★★★★★ "Maybe it’s good I don’t know. They make it giant headache to sign up for the free trial requiring payment information. Then a second sign up if you want to try the business version with payment information again. If you want people to try it just let them create an acco…" - Buzzaro
3
"subscription"
19 negative reviews mention this · 26% of all complaints
★★★★★ "Need multiple Subscriptions. Poor" - James-073
4
"work"
18 negative reviews mention this · 25% of all complaints
★★★★★ "Every Update Breaks this app. With every update, this app gets worse. I use for work and have business account, and the app has more and more glitches that stop me from doing my job. Currently, the app constantly freezes, I have to close or back out of scans, and Syncin…" - Knight of bostonia
5
"free trial"
14 negative reviews mention this · 19% of all complaints
★★★★★ "Maybe it’s good I don’t know. They make it giant headache to sign up for the free trial requiring payment information. Then a second sign up if you want to try the business version with payment information again. If you want people to try it just let them create an acco…" - Buzzaro
6
"polycam"
14 negative reviews mention this · 19% of all complaints
★★★★★ "7-day free trial costs $400. I downloaded and tested Polycam, thinking the free trial made it risk free. It’s not. Even after canceling within the 7-day period, my credit card was billed for over $400! Even if the app met my needs, I wouldn’t be able to use it becaus…" - Hawk sky
7
"money"
14 negative reviews mention this · 19% of all complaints
★★★★★ "THEFT. If you choose the “Get 7 days free trial” option, Apple will immediately charge you $149.99 and refuse to refund it. I’m now out money I did not agree to pay. Polycam’s customer service said they can’t refund it either. Do not trust this a…" - JFSnowboarder
8
"scan"
12 negative reviews mention this · 17% of all complaints
★★★★★ "Every Update Breaks this app. With every update, this app gets worse. I use for work and have business account, and the app has more and more glitches that stop me from doing my job. Currently, the app constantly freezes, I have to close or back out of scans, and Syncin…" - Knight of bostonia
9
"features"
12 negative reviews mention this · 17% of all complaints
★★★★★ "Easy way to lose $200. I tested this app about a year ago and re-downloaded it today to see if any new features had been added. I was immediately added to the “free trial” without the app asking for approval (or if it was, it was well-hidden - a dark pattern that…" - Knowledge_Is_Power_X2
10
"floor"
11 negative reviews mention this · 15% of all complaints
★★★★★ "Buggy, nonstop upsells. I had tried to scan the first floor of the house, and it froze up on literally the last room after 20min or work. Now the app won’t launch at all. Tried iPad, and got half of that floor done. But now realizing it won’t even give you dimens…" - Scoscan
11
"paid"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Over Priced. All of the good reviews of this app are old. I just paid $150 just to find that simple features like a floor plan and behind a $450 paywall. Total scam!" - DaddyMac429
12
"scam"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Scam!!!!. The 7 day trial is not real!! They will charge your account $150!!! I will never recommend this app to anyone." - 504Rose
📋 All 72 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Maybe it’s good I don’t know
They make it giant headache to sign up for the free trial requiring payment information. Then a second sign up if you want to try the business version with payment information again. If you want people to try it just let them create an account and move on.
Need multiple Subscriptions
Poor
7-day free trial costs $400
I downloaded and tested Polycam, thinking the free trial made it risk free. It’s not. Even after canceling within the 7-day period, my credit card was billed for over $400! Even if the app met my needs, I wouldn’t be able to use it because Apple confirms that my subscription is canceled and therefore unavailable for use.
Keeps Crashin
What I need now asked me aside my monthly subscription a yearly subscription to Biz TERRIBLE
Terrible support
After 21 emails back and forth with support, they gave up before I did. They cut my subscription short and the only option went from paying $100 annually to $400 annually. Folks, there are much better and much more affordable options out there. I DO NOT SUGGEST PURCHASING THIS APP
Scam!!!!
The 7 day trial is not real!! They will charge your account $150!!! I will never recommend this app to anyone.
Every Update Breaks this app
With every update, this app gets worse. I use for work and have business account, and the app has more and more glitches that stop me from doing my job. Currently, the app constantly freezes, I have to close or back out of scans, and Syncing has become very difficult. Stop breaking the app
Problem
fix your guys app im stuck on the “How will you use Polycam?” survey
Not good
It stops while I scan
Poly Scam
This app initially offered nearly the full program for free as a trial period. Followed by a reasonably priced subscription. However, recently, I’ve discovered that my subscription no longer works, which was fine as I was willing to pay a bit more to continue using the app. Once I purchased that subscription I attempted to open previously, scanned items to pull the measurements from it only to find that I needed to pay more to access those scans with the detailed measurements. This app is an absolute scam and does not provide near the professional quality of the price It’s demanding. This app attempts to be like a professional LIDAR system used by contractors. It falls well short of that goal, but still clings to the high price point.
Account creation mandatory
Why would I need to create an account if I don’t want any cloudsaving or stuff like that. Just let me do the stuff locally and if I need the cloud then say I have to create an account for that feature
A great app that could have been
I’ve been a paying member for a couple of years and something has happened in the last 12 months or so that has made polycam useless. Most of my scans are stopped and distorted by the app at a point in which I cannot recover and simply have to start over. The days of the phenomenal app that was well worth their yearly fee are long gone, even capturing a small 1000sf place is too much for the app. Oh, and I’ve tried it on my iPhone and iPad and same issues
7-day free trial scam
I signed up for the 7-day free trial, tested the app and found that it didn't work to my standards so I canceled the same day. I checked my account only to find out they charged me! I filed for a refund and was denied and I appealed the decision and was denied again! This is unacceptable!
Buggy, nonstop upsells
I had tried to scan the first floor of the house, and it froze up on literally the last room after 20min or work. Now the app won’t launch at all. Tried iPad, and got half of that floor done. But now realizing it won’t even give you dimensions in “basic $129” plan. Need pro!! What a ripoff
THEFT
If you choose the “Get 7 days free trial” option, Apple will immediately charge you $149.99 and refuse to refund it. I’m now out money I did not agree to pay. Polycam’s customer service said they can’t refund it either.
Do not trust this app.
Do not trust this app.
Does not let me capture
I click record and it just brings me back to the library. Unable to find help either. Disappointing.
Easy way to lose $200
I tested this app about a year ago and re-downloaded it today to see if any new features had been added. I was immediately added to the “free trial” without the app asking for approval (or if it was, it was well-hidden - a dark pattern that is even more nefarious).
This would have cost me $200 if I didn’t cancel within a week. The only way I noticed is a nondescript, average looking Apple email notifying me in abnormally small font that whispered “you accepted the offer for one free week.”
No, I didn’t. I’ve been an iPhone user since day 1 and I’ve never seen such scammy behavior. Be careful and read the fine print and watch your emails.
This would have cost me $200 if I didn’t cancel within a week. The only way I noticed is a nondescript, average looking Apple email notifying me in abnormally small font that whispered “you accepted the offer for one free week.”
No, I didn’t. I’ve been an iPhone user since day 1 and I’ve never seen such scammy behavior. Be careful and read the fine print and watch your emails.
Doesn’t work
Every time I click capture it goes right back to the create capture screen. App does not work and getting support was unhelpful
Completely broken
Doesn't even upload or work
Over Priced
All of the good reviews of this app are old. I just paid $150 just to find that simple features like a floor plan and behind a $450 paywall. Total scam!
Website crashes when I want to cancel🤣 how convenient
Trying to cancel every time I do it won’t finish loading and crashes, canceled my credit card for this trash
Waste of money!
As a contractor, I purchased this expecting to use measurements from scans. After paying $149.99 and processing multiple scans, I found out measurement tools are locked behind an additional paywall. That makes the app practically useless for real-world use unless you keep paying more. This should be clearly disclosed upfront. Very disappointing.
doesn’t work
i’m using the iphone 17 pro and it crashes each time i try to start a scan
$$$
Apps should be required to post the price prior to download. $30/month?!
Stay Far Away. Predatory Paywall and a Broken App
Basic features you’d expect from any app that makes floor plans, like labeling rooms with names, are locked behind a subscription that can run up to $400/year. That alone is a red flag, but the problems don’t stop there.
The iPad app is poorly optimized and doesn’t fit the screen properly. Trying to manage your subscription within the app will crash it outright, forcing you to go online instead…even then the website may freeze on you anyway.
Most critically: I cancelled during the free trial and was charged $400 regardless. A company that can’t get billing right (or doesn’t care to) is not one worth trusting with your money. Look elsewhere.
The iPad app is poorly optimized and doesn’t fit the screen properly. Trying to manage your subscription within the app will crash it outright, forcing you to go online instead…even then the website may freeze on you anyway.
Most critically: I cancelled during the free trial and was charged $400 regardless. A company that can’t get billing right (or doesn’t care to) is not one worth trusting with your money. Look elsewhere.
Sad downfall of a great app
Used to use this all the time for multiple years and bought 2 years of Polycam pro, but it was only $80 or so on student discount. Even without pro you used to be able to scan at least, now you can do nothing without pro and it costs more than 200 a year?? Not worth it and scummy business model slowly taking away features. Good luck staying afloat making these business decisions Polycam you used to be great
Rip Off Artists
They tricked me into setting up 2 very expensive accounts, neither of which I can cancel or get refunded for. These guys are CROOKS and THIEVES with subpar software.
Great if you pay. Free waste of space
This is an amazing piece to add to your arsenal to do scans.
I personally don’t recommend this app to anyone because EVERYTHING is behind paywall. If this company made something like monthly fee for cloud storage and tool for free, I can recommend this to students trying to get into this space.
At this point in time if you’re trying to use this for personal projects or as a student, look somewhere else.
I personally don’t recommend this app to anyone because EVERYTHING is behind paywall. If this company made something like monthly fee for cloud storage and tool for free, I can recommend this to students trying to get into this space.
At this point in time if you’re trying to use this for personal projects or as a student, look somewhere else.
“best 3D app ever!”
Used to be free now you have to pay.. find another free app to scan your stuff
idk man
paid for the full version and app for the floor plan and the app keeps crashing every time i try to render smh
Useless - due to constant crashing in all modes
So long as you only want to scan one room, it seems to work fine. If you are attempting to scan an entire level of a house the app crashes. I tried about three or four times and every time it crashed. I then switched over to floor plan mode but again couldn’t even get the app to scan an entire floor. The app is complete garbage. Don’t waste your money.
Requires spending more money for basic functions
I downloaded this trial they auto charged my card. Cancelled immediately and have made several attempts that have been denied for a refund. I have spent over $160 for nothing as to get basic functionality like even exporting to pdf you need to buy an even more expensive business plan
Polycam
App is very glitchy. Does not work.
Horrible scanning ability
Failed to scan a simple hallway with the newest iPhone. Couldn’t walk more than 30 feet without it losing continuity.
Shockingly bad accuracy and constant crashing
Cannot recognize doorways on floor plan mode, crashes before I can finish a 750sqft space. Useless… and they want $150/yr subscription 🫠
Bad job of measuring
I don’t find the measuring function worthwhile at all even in the Pro model. Not easy to use, especially to fix the endpoints in the desired location. YMMV.
Think twice before buying
I paid nearly $50 for Polycam, believing I would be able to use it for measurement purposes. Only after completing the purchase did I discover that the core functionality I needed requires an additional $400 payment. This was absolutely not made clear beforehand.
This is not transparent pricing - it feels deliberately misleading. Charging customers first and then locking essential features behind an unexpected $400 paywall is unacceptable.
The initial $50 purchase is practically useless without paying hundreds more. On top of that, they refuse to issue a refund.
Very frustrating and disappointing experience. Be extremely careful before buying - the real cost is far higher than what they advertise upfront.
This is not transparent pricing - it feels deliberately misleading. Charging customers first and then locking essential features behind an unexpected $400 paywall is unacceptable.
The initial $50 purchase is practically useless without paying hundreds more. On top of that, they refuse to issue a refund.
Very frustrating and disappointing experience. Be extremely careful before buying - the real cost is far higher than what they advertise upfront.
Bait and switch…for an app that does not work well to begin with.
I purchased this subscription with the hopes that it would be phonominal and at first I thought it was. However, turns out this app is slow, clunky and I was never able to scan a large complex room, much less building, successfully. Worst part is that my main reason for signing up was to be able to make floor plans with dimensions which Polycam took away from my tier of subscription after I had already paid $100 for the year. Their customer service is not great either and once you ask for a refund they suddenly cannot find your account anymore. I would shy away from this company all together…
Update
The new update sucks! Now it appears nothing works as it did!
Misrepresentation
Free app? No. It’s just a Free trial. This is NOT a free app as I thought. Beware. You only find out you must pay after you jump thru hoops signing up.
Doesn’t work
Just says “hold device still to calibrate” and never progresses.
Poor quality photogrammetry
Polycam limits frame data to six megapixels and gives you now exposure to Photos settings for object capture photogrammetry mode. This means if you use Polycam to capture an image sequence for a model reconstruction, you have no choice but to throw out 75% of the data from your phone sensor. Any app that charges a premium, but doesn’t allow you to actually set a quality and forces you to upload and process low resolution images is not a professional tool. it’s an incredibly easy to use and accessible platform. Perfect for beginners or hobbies but the limitations outweigh the convenience factor for any serious application applications.
Beware pro features ARE NOT in Pro plan.
I paid for the pro plan for 2 months at $26, because I needed floor plan measurements. The App did a great job and $26 felt like a great price, until they REMOVED the feature while STILL LABELING IT AS PRO. I contacted support questioning why I couldn't access the floor plan feature, since I had already paid for it, and was met with "we're sorry this is now an enterprise feature", and a closed support ticket without refund or resolution.
Paywall galore.
Has turned into nothing but paywalls!! I pay just to take captures, to do anything else I have to pay more, to measure paywall 2, and then paywall 3 in order to see floor plans or square footage or anything else useful. Another developer gone money hungry and greedy.
PolySCAM
There is no 7day free trial!
The app advertises a 7-day free trial - cancel at any time until 1 day before trial ends.
I downloaded the app hoping to use it to export a scanned room’s measurements easily.
The feature did not work properly. I immediately cancelled. The app still charged me $25.99!!!!
It’s a SCAM
The app advertises a 7-day free trial - cancel at any time until 1 day before trial ends.
I downloaded the app hoping to use it to export a scanned room’s measurements easily.
The feature did not work properly. I immediately cancelled. The app still charged me $25.99!!!!
It’s a SCAM
Went paid. Was free.
This used to be free. Shame on you.
Trials are a scam
Polycam uses deceitful practices to encourage additional trials during account creation and initial usage of their app. They have a no refund policy, even when contacted the same day of being charged. 0/10 would not recommend trying. The whole reason I was trying their app out was to do a space scan of my house and Polycam utterly failed with making anything useful. The final scan had rooms twisted and sliding into other rooms. It looked like a bunch of AI slop.
Lidar? Liar is more like it!
Downloaded and started to use the app. It scanned fine but then you find out you cannot do anything without the UPGRADE in your face. So, I upgraded with the special and it said that worked but unlocked nothing in the app. Then I upgraded again to Pro, they took the money but again, unlocked nothing in the app. I attempted to contact their customer support but their form doesn’t work. When I finally tricked it to get it to submit, I got a kickback email from zendesk saying they cannot process it. What a disaster of an APP! I’d give it 0 stars if possible. I want my money back!
Disappointing Scans & Zero Refund Support
I really wanted to like this app, but the scans are mediocre at best. They look nothing like the examples advertised and struggled with accuracy and texture quality. After realizing it wasn’t going to work for my needs, I canceled and reached out right away for a refund. Their response was basically: “We don’t do refunds under any circumstances.”
Terrible customer support and a completely rigid refund policy. Just be aware before you pay - once they have your money, that’s it. Definitely not worth the price for what you get.
Terrible customer support and a completely rigid refund policy. Just be aware before you pay - once they have your money, that’s it. Definitely not worth the price for what you get.
Try free trial first!
I’m so glad I ignored the promotion and tried free trial first. I’m cancelling. Even paying quite a bit (basic subscription) they lock anything useful. Not very user friendly. Interface is garbage. They try and hook you but it just doesn’t work. Very disappointed would never recommend
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Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)