Review Insights · App Store
Polycam 3D Scans & Floor Plans
Polycam Inc. · 42,494 ratings · ★ 4.7
4.7
★★★★★
42,494 ratings
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Top complaints - extracted from 66 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
15 negative reviews mention this · 23% of all complaints
★★★★★ "Not great for 3d modeling rooms. If your use case is creating 3d models of interior spaces, save yourself the time and skip this one. The captured model has slightly bent walls, holes in objects, totally wrong colors, etc. I didn’t try the other functionality like making f…" - Sandalon….
2
"trial"
14 negative reviews mention this · 21% of all complaints
★★★★★ "Owner. It’s sounds very ridiculous, they offer a free trial but you can use all the tools, once you signed up, they give you just 1 Floor plan, also you can’t have access to the measurements, so my question is, how can you properly make a good ide…" - J Luis Gonzalez
3
"subscription"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Very disappointed. You get no measurements with the $29 subscription. Yes, you can go in there manually and pinpoint what area you want measured but to me that's not accurate and it's not very professional looking This app used to be one of my best ones I …" - Adam1258
4
"free"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Owner. It’s sounds very ridiculous, they offer a free trial but you can use all the tools, once you signed up, they give you just 1 Floor plan, also you can’t have access to the measurements, so my question is, how can you properly make a good ide…" - J Luis Gonzalez
5
"money"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Waste of money, garbage company. Won’t let me get a refund even though I didn’t even sign up for this" - Loublack
6
"floor"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Not great for 3d modeling rooms. If your use case is creating 3d models of interior spaces, save yourself the time and skip this one. The captured model has slightly bent walls, holes in objects, totally wrong colors, etc. I didn’t try the other functionality like making f…" - Sandalon….
7
"scan"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Can’t focus on anything. It will not scan what you are trying to scan only EVERYTHING ELSE, the camera control is HORRIBLE" - Hunter Waddell
8
"free trial"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Owner. It’s sounds very ridiculous, they offer a free trial but you can use all the tools, once you signed up, they give you just 1 Floor plan, also you can’t have access to the measurements, so my question is, how can you properly make a good ide…" - J Luis Gonzalez
9
"trying"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Can’t focus on anything. It will not scan what you are trying to scan only EVERYTHING ELSE, the camera control is HORRIBLE" - Hunter Waddell
10
"plan"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Not great for 3d modeling rooms. If your use case is creating 3d models of interior spaces, save yourself the time and skip this one. The captured model has slightly bent walls, holes in objects, totally wrong colors, etc. I didn’t try the other functionality like making f…" - Sandalon….
11
"polycam"
8 negative reviews mention this · 12% of all complaints
★★★★★ "BE CAREFUL WITH FREE TRIAL. If you’re trying Polycam with the free trial just make sure you cancel it before it ends. Seriously double check it because this still haunts me to this day. I got curious about the app and started the free trial. I used the app for maybe …" - Asbyl0003
12
"charged"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Scam. I was suddenly charged 217.49 for this application via Apple billing. This is a fraudulent charge." - pissedoffrealtime
📋 All 66 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can’t use
Won’t recognize that I paid. Can’t use.
Can’t focus on anything
It will not scan what you are trying to scan only EVERYTHING ELSE, the camera control is HORRIBLE
Did not work
I have been trying to capture a single simple object for the past 2 hours. It keeps giving me an error message instead. I troubleshooted everything I could. What the hell.
Very disappointed
You get no measurements with the $29 subscription. Yes, you can go in there manually and pinpoint what area you want measured but to me that's not accurate and it's not very professional looking This app used to be one of my best ones I would use. I would literally have to pay over $400 to get a floorplan measurement. I will not be using this app again.
Scam
I was suddenly charged 217.49 for this application via Apple billing. This is a fraudulent charge.
Waste of money, garbage company
Won’t let me get a refund even though I didn’t even sign up for this
poor quality and poor customer service
Not worth the money ! Do Not recommend.
Owner
It’s sounds very ridiculous, they offer a free trial but you can use all the tools, once you signed up, they give you just 1 Floor plan, also you can’t have access to the measurements, so my question is, how can you properly make a good idea if you can use your 7 BS days trial, also $33 per user at month ? I don’t mind but this app is very limited, I canceling my free trial now, 5 mins after I signed up, it’s all what you need to find out that doesn’t work
Have to pay to export in usable format
Garbage greedy app
$400!!!
$400 a year is insane pricing. Use a different app don’t support this company
Unexpected Charge
I signed up for the trial, thought I had cancelled, and was suddenly charged over $420 without any heads up. Also the charge didn’t show up on my apple subscription page like other purchases. Currently waiting to see if the company will refund the amount.
Did not scan accurately
Scanning a ceiling fan blade to make a 3d print. Couldn’t handle the thin sides, missed the attachment holes, imported it into a cad program and it was the wrong size by far, no matter if I chose mm or inches as import dimension units. Also, had to subscribe to get a downloadable file. Thankfully I was able to cancel the subscription for this terrible product.
BE CAREFUL WITH FREE TRIAL
If you’re trying Polycam with the free trial just make sure you cancel it before it ends. Seriously double check it because this still haunts me to this day. I got curious about the app and started the free trial. I used the app for maybe not even 10 minutes and realized it just wasnt for me. I thought I canceled it. Maybe I didnt. Maybe it didnt go through. I honestly still dont know. A week later I got charged for the yearly subscription. I immediately went to Apple and canceled the subscription and requested a refund. Denied. Tried again. Denied again. Appealed it. Denied again. Then I saw online people saying you could maybe email Tim Cook directly for stuff like this so I emailed him like 5 times. Never got a response. Never got a refund. To this day it still bothers me. I still think about that money and how useful it would be right now. Im literally sitting here at 2am still thinking about it while writing this review. So yeah just make sure if you do the free trial you actually cancel it and make sure it’s gone because you won’t be able to get it back 💔
Camera does not focus
The camera app refuses to focus on the tooling insert. When I pull far enough away for a focus, it creates a big blob. Not useful for precision tooling.
Is too expensive
It’s work but for download you have to pay for everything
Liars
How about just be honest and make the actual app cost money instead of only mentioning it afterwards. You must love giving people reasons to pirate your app.
Way too expensive for my simple needs
Just wanted to get area of my slanted roof for $30 could not do this. HUGE waste of money
Not reliable for business setting yet.
It consistently crashes in the middle of scans or looses where it’s at and you have to start over.
Waste of time and money
Nothing will be accurate just go take measurements and charge your client this is a JOKE and they still charged me $400 after I canceled my free trial with in the same day of trying it out since it DOESN’T WORK!
Marketing Didn’t Match Real-World Use - Turns Out Photos Work Better
It was not my intention, but I accidentally let the trial expire - my mistake. I figured I had a year to really learn the software and see if it fit my workflow.
Unfortunately, it seems like every time I scan something, the functionality I actually need is locked behind yet another upgrade tier or the Business subscription. For a $160 purchase, that was extremely disappointing.
The marketing and real-world usability did not line up for me, especially for outdoor/property scanning. My Backyard Became Abstract Art
My advice: research carefully before subscribing and compare alternatives first.
Unfortunately, it seems like every time I scan something, the functionality I actually need is locked behind yet another upgrade tier or the Business subscription. For a $160 purchase, that was extremely disappointing.
The marketing and real-world usability did not line up for me, especially for outdoor/property scanning. My Backyard Became Abstract Art
My advice: research carefully before subscribing and compare alternatives first.
Maybe it’s good I don’t know
They make it giant headache to sign up for the free trial requiring payment information. Then a second sign up if you want to try the business version with payment information again. If you want people to try it just let them create an account and move on.
Need multiple Subscriptions
Poor
7-day free trial costs $400
I downloaded and tested Polycam, thinking the free trial made it risk free. It’s not. Even after canceling within the 7-day period, my credit card was billed for over $400! Even if the app met my needs, I wouldn’t be able to use it because Apple confirms that my subscription is canceled and therefore unavailable for use.
Keeps Crashin
What I need now asked me aside my monthly subscription a yearly subscription to Biz TERRIBLE
Terrible support
After 21 emails back and forth with support, they gave up before I did. They cut my subscription short and the only option went from paying $100 annually to $400 annually. Folks, there are much better and much more affordable options out there. I DO NOT SUGGEST PURCHASING THIS APP
Scam!!!!
The 7 day trial is not real!! They will charge your account $150!!! I will never recommend this app to anyone.
Every Update Breaks this app
With every update, this app gets worse. I use for work and have business account, and the app has more and more glitches that stop me from doing my job. Currently, the app constantly freezes, I have to close or back out of scans, and Syncing has become very difficult. Stop breaking the app
Problem
fix your guys app im stuck on the “How will you use Polycam?” survey
Not good
It stops while I scan
Poly Scam
This app initially offered nearly the full program for free as a trial period. Followed by a reasonably priced subscription. However, recently, I’ve discovered that my subscription no longer works, which was fine as I was willing to pay a bit more to continue using the app. Once I purchased that subscription I attempted to open previously, scanned items to pull the measurements from it only to find that I needed to pay more to access those scans with the detailed measurements. This app is an absolute scam and does not provide near the professional quality of the price It’s demanding. This app attempts to be like a professional LIDAR system used by contractors. It falls well short of that goal, but still clings to the high price point.
Account creation mandatory
Why would I need to create an account if I don’t want any cloudsaving or stuff like that. Just let me do the stuff locally and if I need the cloud then say I have to create an account for that feature
A great app that could have been
I’ve been a paying member for a couple of years and something has happened in the last 12 months or so that has made polycam useless. Most of my scans are stopped and distorted by the app at a point in which I cannot recover and simply have to start over. The days of the phenomenal app that was well worth their yearly fee are long gone, even capturing a small 1000sf place is too much for the app. Oh, and I’ve tried it on my iPhone and iPad and same issues
7-day free trial scam
I signed up for the 7-day free trial, tested the app and found that it didn't work to my standards so I canceled the same day. I checked my account only to find out they charged me! I filed for a refund and was denied and I appealed the decision and was denied again! This is unacceptable!
Buggy, nonstop upsells
I had tried to scan the first floor of the house, and it froze up on literally the last room after 20min or work. Now the app won’t launch at all. Tried iPad, and got half of that floor done. But now realizing it won’t even give you dimensions in “basic $129” plan. Need pro!! What a ripoff
THEFT
If you choose the “Get 7 days free trial” option, Apple will immediately charge you $149.99 and refuse to refund it. I’m now out money I did not agree to pay. Polycam’s customer service said they can’t refund it either.
Do not trust this app.
Do not trust this app.
Does not let me capture
I click record and it just brings me back to the library. Unable to find help either. Disappointing.
Easy way to lose $200
I tested this app about a year ago and re-downloaded it today to see if any new features had been added. I was immediately added to the “free trial” without the app asking for approval (or if it was, it was well-hidden - a dark pattern that is even more nefarious).
This would have cost me $200 if I didn’t cancel within a week. The only way I noticed is a nondescript, average looking Apple email notifying me in abnormally small font that whispered “you accepted the offer for one free week.”
No, I didn’t. I’ve been an iPhone user since day 1 and I’ve never seen such scammy behavior. Be careful and read the fine print and watch your emails.
This would have cost me $200 if I didn’t cancel within a week. The only way I noticed is a nondescript, average looking Apple email notifying me in abnormally small font that whispered “you accepted the offer for one free week.”
No, I didn’t. I’ve been an iPhone user since day 1 and I’ve never seen such scammy behavior. Be careful and read the fine print and watch your emails.
Doesn’t work
Every time I click capture it goes right back to the create capture screen. App does not work and getting support was unhelpful
Completely broken
Doesn't even upload or work
Over Priced
All of the good reviews of this app are old. I just paid $150 just to find that simple features like a floor plan and behind a $450 paywall. Total scam!
Website crashes when I want to cancel🤣 how convenient
Trying to cancel every time I do it won’t finish loading and crashes, canceled my credit card for this trash
Waste of money!
As a contractor, I purchased this expecting to use measurements from scans. After paying $149.99 and processing multiple scans, I found out measurement tools are locked behind an additional paywall. That makes the app practically useless for real-world use unless you keep paying more. This should be clearly disclosed upfront. Very disappointing.
doesn’t work
i’m using the iphone 17 pro and it crashes each time i try to start a scan
$$$
Apps should be required to post the price prior to download. $30/month?!
Stay Far Away. Predatory Paywall and a Broken App
Basic features you’d expect from any app that makes floor plans, like labeling rooms with names, are locked behind a subscription that can run up to $400/year. That alone is a red flag, but the problems don’t stop there.
The iPad app is poorly optimized and doesn’t fit the screen properly. Trying to manage your subscription within the app will crash it outright, forcing you to go online instead…even then the website may freeze on you anyway.
Most critically: I cancelled during the free trial and was charged $400 regardless. A company that can’t get billing right (or doesn’t care to) is not one worth trusting with your money. Look elsewhere.
The iPad app is poorly optimized and doesn’t fit the screen properly. Trying to manage your subscription within the app will crash it outright, forcing you to go online instead…even then the website may freeze on you anyway.
Most critically: I cancelled during the free trial and was charged $400 regardless. A company that can’t get billing right (or doesn’t care to) is not one worth trusting with your money. Look elsewhere.
Sad downfall of a great app
Used to use this all the time for multiple years and bought 2 years of Polycam pro, but it was only $80 or so on student discount. Even without pro you used to be able to scan at least, now you can do nothing without pro and it costs more than 200 a year?? Not worth it and scummy business model slowly taking away features. Good luck staying afloat making these business decisions Polycam you used to be great
Rip Off Artists
They tricked me into setting up 2 very expensive accounts, neither of which I can cancel or get refunded for. These guys are CROOKS and THIEVES with subpar software.
Great if you pay. Free waste of space
This is an amazing piece to add to your arsenal to do scans.
I personally don’t recommend this app to anyone because EVERYTHING is behind paywall. If this company made something like monthly fee for cloud storage and tool for free, I can recommend this to students trying to get into this space.
At this point in time if you’re trying to use this for personal projects or as a student, look somewhere else.
I personally don’t recommend this app to anyone because EVERYTHING is behind paywall. If this company made something like monthly fee for cloud storage and tool for free, I can recommend this to students trying to get into this space.
At this point in time if you’re trying to use this for personal projects or as a student, look somewhere else.
“best 3D app ever!”
Used to be free now you have to pay.. find another free app to scan your stuff
idk man
paid for the full version and app for the floor plan and the app keeps crashing every time i try to render smh
+ 16 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)