Review Insights · App Store
Porter Airlines
Porter Airlines · 2,693 ratings · ★ 4.8
4.8
★★★★★
2,693 ratings
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Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"flight"
4 negative reviews mention this · 24% of all complaints
★★★★★ "Constant delays. You delayed our flight for no reason and we were taking a red eye. Horrible" - cet blaine
2
"airline"
4 negative reviews mention this · 24% of all complaints
★★★★★ "Avoid this airline at all cost. -Cancellation without prior notice. -Constant delay due to technical issues. -The service representatives are extremely rude." - Aaassefsshjsdjk
3
"book"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Worthless app. YOU CAN’T EVEN BOOK TRAVEL IN THE APP!! Why can’t I book reservations on the app?" - Paying dude
4
"check"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Not helpful. I am trying to check in with the APP. Not very successful" - Bad not useful APP
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Worthless app
YOU CAN’T EVEN BOOK TRAVEL IN THE APP!! Why can’t I book reservations on the app?
Avoid this airline at all cost
-Cancellation without prior notice. -Constant delay due to technical issues.
-The service representatives are extremely rude.
-The service representatives are extremely rude.
Not helpful
I am trying to check in with the APP. Not very successful
Cannot check-in!
The app would not allow to check-in with the new Canadian passport, it does not recognize valid passport ID
Every flight is delayed, they don’t answer their phones
Porter Airlines has to be the least reliable airline in Canada - every single flight I’ve booked has been delayed, and they never seem to answer their phones - AVOID THEM!
Poor navigation
Poor service
Do better
Impressive how bad the app and website is. You can’t even book a flight through the app.
Unable to book in App
It’s been years and there’s still no option to book within the app. It’s 2025 and not having something this basic doesn’t give me confidence in Porter as an airline.
Can’t download boarding pass to apple wallet
Boarding pass is too big on iPhone screen
App crashes upon open
I can’t even open the app. It crashes immediately after I click on it.
Cannot open app
Not sure if this is just the recent update, but the app will not launch and keeps crashing.
App Crashing
App keeps on crashing every time I try to open it up. Can’t check in, can’t get my boarding pass, can’t do anything.
Does not load
App crashes on launch
How do you cancel a critical flight less than 12 hours before?!?
We obvs booked a time that we needed - thee should be at least a consideration to put us on a code share partner with time ls more amenable to what we need.
Horrible airline
Rude and unprofessional staff
Constant delays
You delayed our flight for no reason and we were taking a red eye. Horrible
Good but must enable booking through the app
App is good but the most important function, booking, isn’t enabled
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)