Review Insights · App Store
Porter - Logistics Service App
Resfeber Labs Pvt. Ltd. · 1,747 ratings · ★ 4.9
4.9
★★★★★
1,747 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
11 negative reviews mention this · 58% of all complaints
★★★★★ "Don’t use this service if possible. We booked porter service because they said their partners would take care of everything. Our TV was not installed and the AC started having problems just a few days after installation. The partner was very rude and disrespectful. After call…" - Sin_1357
2
"delivery"
5 negative reviews mention this · 26% of all complaints
★★★★★ "Was showing wrong location. Gave correct address but the delivery was for wrong location please fix your map. Since on monitoring the delivery man, i called him to bring it back to me ." - Mraghava
3
"porter"
5 negative reviews mention this · 26% of all complaints
★★★★★ "Don’t use this service if possible. We booked porter service because they said their partners would take care of everything. Our TV was not installed and the AC started having problems just a few days after installation. The partner was very rude and disrespectful. After call…" - Sin_1357
4
"customer"
5 negative reviews mention this · 26% of all complaints
★★★★★ "The worst service. One of the worst logistic service, I booked for packers and movers from Bangalore to Mumbai. I was waiting at my home for whole day and no one came. After raising it to their customer support only resolution I found was to reschedule it to …" - Deepanshu.jain
5
"since"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Was showing wrong location. Gave correct address but the delivery was for wrong location please fix your map. Since on monitoring the delivery man, i called him to bring it back to me ." - Mraghava
6
"days"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Don’t use this service if possible. We booked porter service because they said their partners would take care of everything. Our TV was not installed and the AC started having problems just a few days after installation. The partner was very rude and disrespectful. After call…" - Sin_1357
7
"doesn"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Stopped working since update. The app has stopped working since the latest update 4 days ago . I tried uninstalling and reinstalling . Tried resetting my phone as if everything else wasn’t enough . Tried downloading the app on a. Different phone but it doesn’t work" - AvidReader2502
8
"gave"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Was showing wrong location. Gave correct address but the delivery was for wrong location please fix your map. Since on monitoring the delivery man, i called him to bring it back to me ." - Mraghava
9
"called"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Was showing wrong location. Gave correct address but the delivery was for wrong location please fix your map. Since on monitoring the delivery man, i called him to bring it back to me ." - Mraghava
10
"partner"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Don’t use this service if possible. We booked porter service because they said their partners would take care of everything. Our TV was not installed and the AC started having problems just a few days after installation. The partner was very rude and disrespectful. After call…" - Sin_1357
11
"didn"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Don’t use this service if possible. We booked porter service because they said their partners would take care of everything. Our TV was not installed and the AC started having problems just a few days after installation. The partner was very rude and disrespectful. After call…" - Sin_1357
12
"experience"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Reviews are fake. All 5 star reviews don’t make any sense nor have proper sentences. They are 100% bought reviews. My experience with app is that the porter lie and have no clue where the address is - probably cause they can read English. So many calls lat…" - Pk 1243
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Was showing wrong location
Gave correct address but the delivery was for wrong location please fix your map. Since on monitoring the delivery man, i called him to bring it back to me .
Don’t add money to your wallet
They don’t let you take your own money out of the app, scam!
Don’t use this service if possible
We booked porter service because they said their partners would take care of everything. Our TV was not installed and the AC started having problems just a few days after installation. The partner was very rude and disrespectful. After calling porter for a few days they did nothing but say we will escalate the problem. I still didn’t get the refund for the services not provided. Don’t choose this service if you can help it. Urban company is better for handling electrical equipment and gives 30 day warranty after installation as well.
Worst app
aaand the worst app award goes tooooo porter. aand the worst service award goes tooi porter.
Reviews are fake
All 5 star reviews don’t make any sense nor have proper sentences. They are 100% bought reviews.
My experience with app is that the porter lie and have no clue where the address is - probably cause they can read English. So many calls later the package is not even delivered when the porter says it is delivered. He definitely didn’t deliver the package and is lying . There is no entry in the building guest register/ mygate app nor anything in the camera . He just couldn’t find the address and threw our delivery in garbage probably 🥲🥲🥲
My experience with app is that the porter lie and have no clue where the address is - probably cause they can read English. So many calls later the package is not even delivered when the porter says it is delivered. He definitely didn’t deliver the package and is lying . There is no entry in the building guest register/ mygate app nor anything in the camera . He just couldn’t find the address and threw our delivery in garbage probably 🥲🥲🥲
The worst service
One of the worst logistic service, I booked for packers and movers from Bangalore to Mumbai. I was waiting at my home for whole day and no one came. After raising it to their customer support only resolution I found was to reschedule it to next day and they said they will assign different partner this time. Next day again the same partner was assigned and again I had to wait whole day for them to come irrespective of I am choosing the earliest slot. Worst service, I won’t recommend this to anyone
pathetic service
the most disgusting service. handlers take 2 hours to deliver 21 km. as if they are coming by cycle.
Not able to book since 10 days
Always saying retry …not able to book…
Stopped working since update
The app has stopped working since the latest update 4 days ago . I tried uninstalling and reinstalling . Tried resetting my phone as if everything else wasn’t enough . Tried downloading the app on a. Different phone but it doesn’t work
Delivery times over 2 hours and riders don’t even know what they’re doing
If you want a delivery service that doesn’t respect ur time and takes hours to even pick up a delivery let alone drop it to the drop off location , then this is the app for you
Really horrible service
I have a shipment stuck in Hyderabad from Nov 24th. It was supposed to reach Bengaluru on Nov 28th. They called me every day till Dec 6th to tell me it is delayed. They refused to contact the recipient and arrange delivery. They refuse to contact the recipient. I am traveling outside the country since Dec 6th. I gave them an alternate number and email. There has been no progress. My shipment is stuck. I asked if they can transfer it back to
my Hyd residence. No response. Customer service just talks and doesn’t listen to the customer AT ALL. Now they stopped responding to my pleas to send it back to my Hyd residence. We are afraid we are losing our beautiful shipment.
my Hyd residence. No response. Customer service just talks and doesn’t listen to the customer AT ALL. Now they stopped responding to my pleas to send it back to my Hyd residence. We are afraid we are losing our beautiful shipment.
Worst customer service
3 months ago I made an order and paid by cash for the rider + tips
After 3 months I make another order for trip and they charged me again for the previous order which I already paid long time! They called and did the investigation with the rider but until now no refund or anything for double charging me.
What a poor service!!
After 3 months I make another order for trip and they charged me again for the previous order which I already paid long time! They called and did the investigation with the rider but until now no refund or anything for double charging me.
What a poor service!!
Charged wrongly
I recently used the Porter app to send a truck for delivery in Dubai. While the service itself was convenient, the payment experience was frustrating. I paid the driver 150 AED in cash as agreed, but later, the app kept asking me for a separate payment through the app. Despite providing proof of payment to the driver, the support team kept insisting on additional payment.
This kind of confusion and lack of communication between the app and its drivers is disappointing. Until they improve their payment system and customer support, I’d recommend being cautious when using this service.
This kind of confusion and lack of communication between the app and its drivers is disappointing. Until they improve their payment system and customer support, I’d recommend being cautious when using this service.
Bad apps
This app is not good…
At first fare show 169tk.
When i receive product then he show me fare is 390tk
At first fare show 169tk.
When i receive product then he show me fare is 390tk
Documents
No good service , no backpack at all.
3 changes later , still waiting
Was assigned a partner, gave a deposit only to be told day before move that it’s a holiday so the booking can’t go through. I scrambled to make the move that same day and was assigned a Porter with an open truck on a rain day. I asked to cancel the whole thing and was instead randomly assigned a third partner who is a no show. I’m appalled at the lack of disclosure (open trucks) and inability to Porter to keep their end of the bargain. The porters seem a law unto themselves, the third one went silent after calling to fix up a time with me.
Worst service
I just downloaded the app two days back, just to check the pricing, I was getting continuous calls from the service. I stopped using on that day. Again today I just opened the app and I was checking the pricing again I was getting continuous calls even though I asked them to not call me multiple times. Whats the point of having an app when you are running a call centre like service. And how come you are getting the information about what activity I am doing on app. Its so inconvenient and unsafe. I just deleted the app today.
Poor Packer & Mover service
I recently used their packers and movers service and it was pathetic. The supervisor listed didn’t came to visit it himself and sent some other workers. Also, they handled the items really bad and dragged the refrigerator and washing machine on a concrete road. The items got some dents too during transit and when complained about it to the customer support they were unhelpful and didn’t do anything about it and closed the ticket.
Pathetic experience, never use packers and movers service.
Pathetic experience, never use packers and movers service.
Doesn’t open on iPhone X
Crashes on launch on iOS 11.4
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)