Review Insights · App Store
Postbank
Postbank - eine Niederlassung der DB Privat- und Firmenkundenbank AG · 606 ratings · ★ 4.7
4.7
★★★★★
606 ratings
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Top complaints - extracted from 8 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"postbank"
3 negative reviews mention this · 38% of all complaints
★★★★★ "Really difficult to use. I have tried over multiple years to get this to work on my iPhone. I get to the point where I can complete the setup either scanning a QR code or activate via mail. I don’t understand how I can scan a QR code with my phone while trying to a…" - RogerInAustin
📋 All 8 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Really difficult to use
I have tried over multiple years to get this to work on my iPhone. I get to the point where I can complete the setup either scanning a QR code or activate via mail. I don’t understand how I can scan a QR code with my phone while trying to activate on my phone. I try the mail activation option. I get an error stating that I do not have internet access which I clearly do on my phone. Is it possible that the Postbank simply does not want you to have access to your account?
Hat Postbank IT-Abteilung überhaupt Qualitätskontrolle?
Testet Postbank IT überhaupt ihre Apps? Testen sie auch die Funktion „Passwort ändern„?
Echtzeit
Mir ist es nicht mehr möglich Echtzeit Überweisungen zu machen. Das halte ich für nicht zeitgemäß
Aprils joke ?
Has to be one, this looks like a beta version of a beta version
No bank statements!?
Why doesn’t the new app have the inbox Posteingang anymore? Where do I know find my bank statements Kontoauszüge?
This new app must be a joke!
This new app must be a joke!
No trannsaction notifications
Unlike virtually every banking app in the world, this one is unable to show notifications for transactions in the account. Notifications per email were possible years ago, but are no linger offered either. It is mindboggling.
Crashing
Just when going to see the transactions, about every 2nd time the app stalls. Pretty annoying. v 2.24.0 (166)
Problems after app update
"Remember Postbank ID" fuction does not work
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)