Review Insights · App Store
Pregmate Ovulation Tracker
Asteria LLC · 11,097 ratings · ★ 4.9
4.9
★★★★★
11,097 ratings
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Top complaints - extracted from 9 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
4 negative reviews mention this · 44% of all complaints
★★★★★ "Says free but is not. The app makes you subscribe to even create an account . Tried cancelling but still charged me ." - Evelena23
2
"account"
4 negative reviews mention this · 44% of all complaints
★★★★★ "Says free but is not. The app makes you subscribe to even create an account . Tried cancelling but still charged me ." - Evelena23
3
"charged"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Says free but is not. The app makes you subscribe to even create an account . Tried cancelling but still charged me ." - Evelena23
4
"year"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Paid but can’t use the paid version. It keeps kicking me out. I paid 69$ for the year and for some reason when I sign in it shows as a free version, and I am signed up with the same email that I purchased it with. SMH" - Am444444444444
5
"email"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Paid but can’t use the paid version. It keeps kicking me out. I paid 69$ for the year and for some reason when I sign in it shows as a free version, and I am signed up with the same email that I purchased it with. SMH" - Am444444444444
6
"purchased"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Paid but can’t use the paid version. It keeps kicking me out. I paid 69$ for the year and for some reason when I sign in it shows as a free version, and I am signed up with the same email that I purchased it with. SMH" - Am444444444444
7
"product"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Incorrect data and no support. I am very unhappy with this app. The data is not accurate or supportive for me. I tried the free trial hoping it would improve the app and there is no way to cancel it, so now I’ve been charged $70 with no help from the App Store and no res…" - bee1442
8
"strips"
3 negative reviews mention this · 33% of all complaints
★★★★★ "USER BEWARE. I purchased the strips from this brand and was prompted to download their app and sign up for their free trial in order to be able to use the strips to their full functionality. I was trying to use these ovulation strips alongside another f…" - RReino617
📋 All 9 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Says free but is not
The app makes you subscribe to even create an account . Tried cancelling but still charged me .
The constant updates blow
I love the app and all the things it does but I can’t stand the app constantly needing to be updated.. so I update it and suddenly my account just can’t be found and logged into. I don’t want to get rid of the app cause I do truly love it but this is out of control
Incorrect data and no support
I am very unhappy with this app. The data is not accurate or supportive for me. I tried the free trial hoping it would improve the app and there is no way to cancel it, so now I’ve been charged $70 with no help from the App Store and no response from Pregmate support. The subscription manager within the app doesn’t load and the app support button takes you to their product shop page. Please stay away from this app and company.
Updated today and lost all my history
I am so upset I went to update one of my tests on the app And said I needed an update so I updated and when I clicked on it and it prompted me to login, but I do not remember what email or anything that I use now I went through all of my emails and everything don’t have any record of any account that I ever made try to use all of my emails and it’s telling me to create the account like if none of my emails were …so now all of my history has been deleted and I’m so upset because everything was saved on the app. I’ve been working since September of last year to understand my cycle and everything was noted on the app and I’m so upset.
USER BEWARE
I purchased the strips from this brand and was prompted to download their app and sign up for their free trial in order to be able to use the strips to their full functionality. I was trying to use these ovulation strips alongside another fertility monitor that provided an entirely FREE to use APP. After a few days my other fertility monitor and app were able to confirm a strong LH rise that matched my symptoms and these strips and app continued to say there was no rise. I immediately stopped using them and forgot to promptly cancel the trial. After receiving notification from PayPal because that’s the only way I know Apple charges me for anything I cancelled the subscription and requested a refund within moments of the transaction going through. After 5 days going back and forth because the refund kept getting denied I get told I needed to cancel my 7 DAY FREE TRIAL on the 5th day in order to avoid being charged. That is misleading and extremely deceptive. Pregmate is denying to refund and hiding behind their “terms and conditions” because they know their product is garbage. This app was $69.99 +tax for the year and isn’t even worth $1. On top of the fact you need to buy the physical strips which aren’t cheap, you’re spending tons of money on this brand that if this is the only product you’re using to determine ovulation and pregnancy planning, you run the risk of not getting accurate information regarding your cycle. I will push this complaint further to the BBB and leaving reviews through major retailers that sell their product. Stop stealing peoples hard earned money.
Feels like a Scam
Furious that the package I purchased at the store did not disclose I would need a PAID app in order to use the product for its intended purpose. App itself works fine so far, just really upsetting that I had to pay for it after I had already paid for the strips.
Can’t even make account
I verified my account many times link in email but couldn’t get into the account so they blocked me…. Can’t even access the app to use it
Horrible app
Do NOT use this app for any fertility use. I was using it for 4 months trying to conceive and my period was 4 days late. Everyday I would go to the app and it would say “period in 1 day”. It would just move my period to the next day. So dumb. Horrible. Don’t use. It doesn’t even let you go back and look at your ovulation strips. Use Premom.
Paid but can’t use the paid version
It keeps kicking me out. I paid 69$ for the year and for some reason when I sign in it shows as a free version, and I am signed up with the same email that I purchased it with. SMH
Sentiment summary
99%
Positive (4-5★)
0%
Neutral (3★)
1%
Negative (1-2★)