Review Insights · App Store
PrettyUp-Portrait Editor Video
Pixl Concerto Technology Limited · 11,333 ratings · ★ 4.6
4.6
★★★★★
11,333 ratings
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Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
8 negative reviews mention this · 22% of all complaints
★★★★★ "This new version is trash. This app used to be awesome. They the same way they had the quick face refresh was the same way the had the body one. Now it is overly manual, you have to use coins, & takes forever to update the enhanced changes you not have to pay for on …" - GGM Active App User
2
"free"
8 negative reviews mention this · 22% of all complaints
★★★★★ "Wrongly flags content. Tried using the background freeze on a sfw cosplay video filmed at a public anime convention and it was flagged as “pornography.” I paid for the full version specifically to use this feature and I can’t even use it." - Foxcosplayer
3
"update"
6 negative reviews mention this · 16% of all complaints
★★★★★ "This new version is trash. This app used to be awesome. They the same way they had the quick face refresh was the same way the had the body one. Now it is overly manual, you have to use coins, & takes forever to update the enhanced changes you not have to pay for on …" - GGM Active App User
4
"everything"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Broken app. I paid for the yearly subscription so everything should work properly, but it doesn’t. Keep getting error codes-1101 when trying to use expansion, etc" - CuDdaH BudDah
5
"trial"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Dishonest “trial period”. BEWARE!!! Garbage app that charged me in spite of cancellation on the last day of trial. Reported to Apple for refund." - Jen's hubby :-)
6
"doesn"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Broken app. I paid for the yearly subscription so everything should work properly, but it doesn’t. Keep getting error codes-1101 when trying to use expansion, etc" - CuDdaH BudDah
7
"horrible"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Horrible. This is horrible it does not cut people out of my pictures" - lovelycara/nunu
8
"money"
5 negative reviews mention this · 14% of all complaints
★★★★★ "there are better apps.. its a okay app but this company is very money hungry. almost every feature is paid. you have to buy the pro version to even use most of the features, if not you’ll be stuck with like 1 or two free features .. long story short there are bett…" - iaaoajsbsj
9
"paid"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Broken app. I paid for the yearly subscription so everything should work properly, but it doesn’t. Keep getting error codes-1101 when trying to use expansion, etc" - CuDdaH BudDah
10
"work"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Broken app. I paid for the yearly subscription so everything should work properly, but it doesn’t. Keep getting error codes-1101 when trying to use expansion, etc" - CuDdaH BudDah
11
"download"
4 negative reviews mention this · 11% of all complaints
★★★★★ "WONT LEAVE ME ALONE. I accidentally downloaded it thinking it was a different thing and now it’s not letting me download nun of my apps until I buy the subscriptions or subscription.!!" - Won’t let me do nothing
12
"charged"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Dishonest “trial period”. BEWARE!!! Garbage app that charged me in spite of cancellation on the last day of trial. Reported to Apple for refund." - Jen's hubby :-)
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
This new version is trash
This app used to be awesome. They the same way they had the quick face refresh was the same way the had the body one. Now it is overly manual, you have to use coins, & takes forever to update the enhanced changes you not have to pay for on top of purchasing the subscription. Extremely disappointing and frustrating.
ads
Wow app has gone way downhill. I used this app to make me feel better about myself (I know how contradictory that sounds) and they’ve enforced so many ads that this app is unusable. Deleting.
Broken app
I paid for the yearly subscription so everything should work properly, but it doesn’t. Keep getting error codes-1101 when trying to use expansion, etc
WONT LEAVE ME ALONE
I accidentally downloaded it thinking it was a different thing and now it’s not letting me download nun of my apps until I buy the subscriptions or subscription.!!
Wrongly flags content
Tried using the background freeze on a sfw cosplay video filmed at a public anime convention and it was flagged as “pornography.” I paid for the full version specifically to use this feature and I can’t even use it.
Horrible
This is horrible it does not cut people out of my pictures
Not good
Makes you pay for everything, doesn’t even come out good anyways.😒don’t download
ai ruined everything
genuinely ruined your app with the ai i love not being able to edit because the poor filter system thinks everything is inappropriate
Unnecessary waste of money
Honestly this app should be free, they even still look blurry and ugly, I do not recommend it to but, unnecessary, wasting money for this ineffective app.
Update is terrible.
Network error keeps popping up
Went from good to horrible
As usual, these apps start good, get a bit better, and the they crash. This app introduced a AI powered way to freeze the background after body adjustments but it doesn’t work at all anymore. It removes the shadow from the feet of the individual in the video and the result is terrible and very obviously fake. It was good while it lasted. I would recommend paying for the subscription at all 👎🏻
Dishonest “trial period”
BEWARE!!! Garbage app that charged me in spite of cancellation on the last day of trial. Reported to Apple for refund.
This new coin feature
I think this new update is ridiculous. The purchasers of this app should not be included in this new coin feature. If we paid for this app it should be automatic. This update is terrible and I will be cancelling and purchasing a different app.
SCAM!!!!
i signed up for a free trial & cancelled on the same day! somehow a charge of $34.99 showed up on my account & an attempt to charge the card has been made repeatedly. even though the subscription is cancelled. they wont delete my information from their userbase, no matter how many times i ask. the subscription details shows its a cancelled subscription but it still has an active status pending payment and neither apple nor the developers of this tool, are doing anything to stop this from happening. i can no longer download or update my apps!!!. DO NOT DOWNLOAD THIS APP.
Horrible!
Horrible.The quality changed a lot. It getting worse.
ryousan
bring back the ryousan filters waaahh!!!!!
SCAM!!!
They charged me multiple times! Stay away from this app.
Pain
Between the constant spam to subscribe to premium and the unintuitive commands, I can’t see myself recommending or using this
Worst phot video editor and unauthorized yearly charge that has been pending for 3 months
I tried this app downloaded it and hated the distorted quality of editing my videos and photos. It’s was a 1 or 3 day free trial but I canceled it in less than hours of trying to use it. Now I’ve contacted them trying to get this pending charge off my account because it has prevented me from updating and using by current apps as well as downloading any new free apps. It’s been 3 months and nothing has been done and no response
Subscription
I stopped using this app and it was still paying for my subscription that I do not use.
I was charged an unauthorized amount
I signed up for a trial after testing out features and deciding it's not worth it I cancelled right away and the next day I was charged an annual fee. Such a horrible feeling
Content warning
The app used to be really good for editing, however, with this recent update, everything is being flagged even things as simple as bathing suits
Please fix that or ease up on restrictions. It’s no longer worth paying the monthly subscription to with this over moderating
Please fix that or ease up on restrictions. It’s no longer worth paying the monthly subscription to with this over moderating
To much censorship!
Quit censoring pictures!
What happened to my free app experience??
Why you premiumtize my apps everywhere i download now i have to find a new free ai eraser now this one once again is going also stop with this non NSFW no one gonna see it but you just let others do ai
Don’t mess with a good thing
This app, once my favorite for editing art and photography, now is constantly flagging for content violation making it useless.
False advertisement
I downloaded this app and it said it was a seven day free trial. It charged my account and now they’re refusing to give me my refund because I canceled it the next day.
Horrible!
Doesn’t work as good as it says it does make you purchase in app point for an additional fee. Was very unhappy with purchase and they did not want provide me with a refund.
bad
has good editing but everything cost money. i just want a small touch up and now i have to pay 50$. scam.
Too expensive
The app is all right, but for the price it’s way too expensive and that that’s ridiculous. I’d highly recommend using a different app. They have the same type of apps for free or cheaper than this.
No way to make contact with the Developer. No service.
I am having a problem with the app. There is no Developer contact to solve the problem.
cash grab ai
All about money can’t even test out all the tools before you spend money.
😩😫
I tried to show my friend my work on FaceTime and said rude things to me after
All Ai?!
Hi developer. I bought pretty up after my free trial because it was a great app for tuning my face and changing my features subtlety. After I bought the membership I go on to the app a few weeks later and everything’s changed? You can no longer specifically change your features with the var such as the forehead, chin, lips, nose and more. Everything is AI now and they don’t know what O want?! What if I want to make my nose bigger? That’s not an option anymore. I don’t like how you changed the whole algorithm and would like my money back please. I am about to delete the app which is disappointing because it used to be the best. Please inquire me about my money. I need it back now. You can just change everything without letting me know.
УЖАС!!!
отвратительно приложение!!! дает какие-то ненужные инструкции,а потом еще и платное оказывается! просто кошмар,не рекомендую,зря время на скачивание потратила!!! НЕ ВЕДИТЕСЬ!!’
New update sucks
I have previously rated as 5 stars but the new update took away a lot of creative autonomy. I liked that I could place enhancements where I wanted them and have full control of opacity and erase where need and the new update wiped all that out. Very disappointed.
there are better apps.
its a okay app but this company is very money hungry. almost every feature is paid. you have to buy the pro version to even use most of the features, if not you’ll be stuck with like 1 or two free features .. long story short there are better apps out there which doesn’t require subscription.
Annoying updates???
Please put the AI effects in a seperate category from regular filters!!!! It’s so annoying scrolling through effects and having to click no I don’t want to use coins to use an AI effect! I just want to scroll the the regular effects without answering this prompt every other second 😬 I hate ai!!!
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)