Review Insights · App Store
Printer App: Smart Print
Netpeak EOOD · 13,010 ratings · ★ 4.6
4.6
★★★★★
13,010 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"printer"
7 negative reviews mention this · 33% of all complaints
★★★★★ "SCAM!!!!!!! It will say it has found your printer. No matter what.. Said it found my printer and could connect, but it couldn’t. Started the free trial and then its not even compatible with the app. Such a scam." - slh265
2
"print"
7 negative reviews mention this · 33% of all complaints
★★★★★ "SCAM!!!!!!! It will say it has found your printer. No matter what.. Said it found my printer and could connect, but it couldn’t. Started the free trial and then its not even compatible with the app. Such a scam." - slh265
3
"free"
4 negative reviews mention this · 19% of all complaints
★★★★★ "SCAM!!!!!!! It will say it has found your printer. No matter what.. Said it found my printer and could connect, but it couldn’t. Started the free trial and then its not even compatible with the app. Such a scam." - slh265
4
"trial"
4 negative reviews mention this · 19% of all complaints
★★★★★ "SCAM!!!!!!! It will say it has found your printer. No matter what.. Said it found my printer and could connect, but it couldn’t. Started the free trial and then its not even compatible with the app. Such a scam." - slh265
5
"subscription"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Scam…not a FREE app!. Resembles Android Smart app that easily prints anywhere and creates PDF’s. But after downloading, it pops up with a free TRIAL and paid subscription." - FerretingAround2
6
"free trial"
3 negative reviews mention this · 14% of all complaints
★★★★★ "SCAM!!!!!!! It will say it has found your printer. No matter what.. Said it found my printer and could connect, but it couldn’t. Started the free trial and then its not even compatible with the app. Such a scam." - slh265
7
"month"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Not real. This is not Brother’s official printer app, in order to use you have to pay Nine dollars a month otherwise ,doesn’t let you use the Printer App" - ist254
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
SCAM!!!!!!! It will say it has found your printer. No matter what.
Said it found my printer and could connect, but it couldn’t. Started the free trial and then its not even compatible with the app. Such a scam.
Not real
This is not Brother’s official printer app,
in order to use you have to pay Nine dollars a month otherwise ,doesn’t let you use the Printer App
in order to use you have to pay Nine dollars a month otherwise ,doesn’t let you use the Printer App
laiers
this is not an HP official app
Scam…not a FREE app!
Resembles Android Smart app that easily prints anywhere and creates PDF’s. But after downloading, it pops up with a free TRIAL and paid subscription.
Fraud
I use this app one time want to use it for free then canceled my subscription. They continued to charge me 60 bucks in total within a month save your money and just go to your library
Shouldn’t have to pay
You’ll find this printer smashed in the pieces if I have to spend money to print a document that’ll cost me about the same amount of money to have the document printed elsewhere. Because at this point there is no point in owning a printer anymore if you have to pay a subscription, never used to have to do that. And I’ve owned many printers in my lifetime.
8.99 a week
They charge $8.99 a week or $59.99 a year to print. Thanks but I’d rather spit on an electric fence
Not connected
Cancel order
When do we start paying
I print maybe 6 times a year one to six pages that’s it why do you want me to pay?
No place to sign privacy agreement.
I spent two hours fighting this app. Before it would let me print i had to sign the privacy agreement. We looked everywhere for it and couldn’t get a reply through e mail. I gave up.
Hp
Not
Don’t download
You have to pay eight dollars a month to print stuff? I don’t recommend unless you do a bunch of printing from your iPhone
Didn’t work
Tried it as my go smart tank was giving me issues. Tried this after various attempts and didn’t work. Cancelled within 5mins but can’t seem to get a refund. Don’t pay for it without doing the trial!
Misleading and NOT a free trial
First of all the app says it will connect to any printer. It will not connect to any printer that has Bluetooth. So that is false. Secondly it says there’s a three day free trial. However, it charged my card immediately for the full price without any three day trial. Stay away.
GREEDY AND EVIL.
making me pay a SUBSCRIPTION FEE to use me OWN PRINTER is so ridiculous selfish and dystopian that orwell is rolling in his grave for not thinking of it. will be cancelling as soon as i print what i need. ridiculous and anti consumer.
Price
Please reduce the price
PHONY APP
Fake app doesn’t work
App won't let me in
Haven't used it yet
Printer fee
I gave it 1 star because I don’t agree that I should be charged to use the APP for my own printer. This is what people consider extortion.
Makes
Makes you write a review!
Not Helpful
I got a used printer. Works awesome. Got it connected and can print from air print with no app. I got this because I’m supposed to be able to print any size document and had some photos to print. I can’t change from regular paper/letter sizes when I’m trying to print a 5x7 from the photo paper slot
Sentiment summary
90%
Positive (4-5★)
4%
Neutral (3★)
5%
Negative (1-2★)