Review Insights · App Store
Private Photo Vault - Pic Safe
Legendary Software Labs LLC · 1,008,360 ratings · ★ 4.8
4.8
★★★★★
1,008,360 ratings
🎯 Build a better version
Top complaints - extracted from 7 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"photos"
3 negative reviews mention this · 43% of all complaints
★★★★★ "... I hated it ,I wanted my photos back and I can’t get them back and I didn’t read the warning but now I’m trying to find it and I feel like Apple should make it so if people delete it you should get the photos back" - Rraven2222
2
"years"
3 negative reviews mention this · 43% of all complaints
★★★★★ "Holding my Pics Hostage!. I’ve used Photo Vault for over a decade and trusted it to safely store my weight loss pics. I only had about 20 photos in total. I just tried to add one more and suddenly got a message saying I’d gone “over the limit,” and now I can’t even …" - 444Angel
📋 All 7 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
..
I hated it ,I wanted my photos back and I can’t get them back and I didn’t read the warning but now I’m trying to find it and I feel like Apple should
make it so if people delete it you should get the photos back
make it so if people delete it you should get the photos back
Photos missing
I paid for a membership to keep my photos YET when I renewed they were missing. All of them
Holding my Pics Hostage!
I’ve used Photo Vault for over a decade and trusted it to safely store my weight loss pics. I only had about 20 photos in total. I just tried to add one more and suddenly got a message saying I’d gone “over the limit,” and now I can’t even open the app or remove anything unless I agree to pay $12.99 a month. There’s no option to access, delete, or export my own content without subscribing. That’s unacceptable after years of use. It feels like a paywall trap that holds users’ personal photos hostage. Really disappointed that a once-reliable app has turned into this.
They keep making it worse
They will shove ads in your face every 2 seconds and then they’ve made it a requirement to connect the app to the internet. You now can’t use it at all unless it’s connected, so they can show you ads. They didn’t even have the decency to make sure the error message had proper spelling and grammar.
You’ll lose everything!
Edit: you’ve made being connected to the internet mandatory!! When the paywall pops up, if you’re not connected, you cant access your content. My data is locked, until you update this.
I’ve been using the app for probably 10 years now, everything worked. I could turn on airplane mode and access the app, but suddenly it requires a connection and just shows the paywall and doesn’t even let you view or export your content. Despicable.
I’ve been using the app for probably 10 years now, everything worked. I could turn on airplane mode and access the app, but suddenly it requires a connection and just shows the paywall and doesn’t even let you view or export your content. Despicable.
Ads could not be more intrusive
I get it, the free version has ads, but these ads come up every time you try to use the app and you can’t dismiss them, there will be an x after the ad, but when you click it, it clicks through to the product being advertised, very deceptive and frustrating.
subscription base???
i’ve had this app for YEARS and even bought the upgrade it had during the time. now it’s switching to a subscription base app?
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)