Review Insights · App Store
Progressive
Progressive Insurance · 737,624 ratings · ★ 4.8
4.8
★★★★★
737,624 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"company"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Location Services issue. While I love the company and the services that app for iOS had some change recently that forces me to change my location sharing daily. This is an issue if you use snapshot or Accidental Response. I have emailed the company and no response." - Suthcrton
2
"insurance"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Shouldn’t even need an app for insurance. Terrible buggy app for a terrible company" - The incr
3
"customer"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Worst company ever. Lost me as a 5 year customer for auto and home insurance because they can’t waive a $simple 10 late fee that I was never notified about. Horrible customer service and will never come back." - CrazytownJ
4
"service"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Location Services issue. While I love the company and the services that app for iOS had some change recently that forces me to change my location sharing daily. This is an issue if you use snapshot or Accidental Response. I have emailed the company and no response." - Suthcrton
5
"payment"
3 negative reviews mention this · 14% of all complaints
★★★★★ "No notifications. The app is super helpful when making payments but even with my notifications turned on and I requested notifications from the app, I don’t get notifications." - erika529
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Useless app
Have to call for everything
Paying more than agreed
I agreed to pay $98 a month and all of a sudden I’m paying 102
Location Services issue
While I love the company and the services that app for iOS had some change recently that forces me to change my location sharing daily. This is an issue if you use snapshot or Accidental Response. I have emailed the company and no response.
Shouldn’t even need an app for insurance
Terrible buggy app for a terrible company
Robbery
Scam
Worst company ever
Lost me as a 5 year customer for auto and home insurance because they can’t waive a $simple 10 late fee that I was never notified about. Horrible customer service and will never come back.
Llamada
Es muy mala las llamadas de las personas tratan mal a otras personas creo que le falta más tolerancia y experiencia al hablar soy muy inexperto en español en inglés te tratan mejor por culpa de alguien de ellos me quedé sin seguro y ahora tendré que colocar a otra aseguradora por su falta de experiencia 👍
No notifications
The app is super helpful when making payments but even with my notifications turned on and I requested notifications from the app, I don’t get notifications.
Annoying
Nag messages for app reviews are a terrible customer experience. Also, I really don’t like the way Progressive is worming their way into everything. My calendar, email, texts, accident alerts!!!!! Stay out of my life!!!! You have only one job!
Forced updates now forcing entire OS update
As a senior software engineer, I feel everyone should know just how dishonest and underhanded and lazy this practice is. This app amounts to nothing more than a database and documentation lookup, and yet in order to access MY DOCUMENTS and MY COVERAGE on MY PHONE, they are forcing an app update which also DEMANDS a version of iOS that would destroy my ENTIRE phone. Just so the devs can be a little lazy
Auto pay
They need to fix their auto pay. It doesn’t come out of my account until almost 5 days AFTER it’s due
Bad service
Worst insurance ever they charge me for a month first day of the month sold my car refuses to refund my full price they refund 200 off of 499 ability. It’s disgusting.
Bad news
Hard to do and not contact or review or policy
You guys are crooks ill be reporting this the FBI
You need to remove the charges you never told me about
Rates increasing
Rates increasing for no additional services!
App
Payment
Tracks bicycle rides, airplane trips, very inaccurate
Several times this app has recorded a run as a drive and dinged me saying that I used my cell while running/driving. Also will record bicycle rides as driving and dings for stopping to fast(?). If your copilot answers or looks for directions on your cell you will be dinged. This app is for driving only , do not do anything else while carrying your cell.
Not a smooth process just to make a online payment. Bad customer service and bad experience.
Not a smooth process just to make a online payment. Bad customer service and bad experience.
No good
No good in the las 2 years it’s
A bad investment
A bad investment
What’s the point?
The app works and hasn’t given me cancer, but it seems kind of pointless since it wants to direct me to the website.
Payment type
Very disappointed you don’t accept American Express… one of the only companies I deal with that doesn’t!!!
Great for spousal abusers
So here is a problem. If my spouse won’t share the login information, I can’t access any details about our policy even if I am an insured and I have policy number and other details. I understand the need for security from outside threats, but why make it easier for threats from inside the home to be so controlling? Your choice to limit the app’s use to only the primary insured seems misplaced. I only hope this was an unintentional consequence.
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)