Review Insights · App Store
PURE: Open-Minded Dating App
Online Classifieds AG · 82,141 ratings · ★ 4.3
4.3
★★★★★
82,141 ratings
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Top complaints - extracted from 57 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"banned"
13 negative reviews mention this · 23% of all complaints
★★★★★ "App doesn’t work well. The worst online app ever with bs kinda rules. It’ll freeze you and ban you for literally no reason….I got banned for no reason, it didn’t give me any warning, no reasoning. I didn’t fight with anyone, wasn’t even talking. Came online and s…" - Mayaaa0014
2
"without"
12 negative reviews mention this · 21% of all complaints
★★★★★ "Great concept, horrible execution. I wanted to like this app. I had a horrible experience. If someone send you a gift, they can go straight to your inbox without matching. I’m really not a fan of that. This app exists to give men paid access to women without women gaining an…" - grlgerms
3
"subscription"
11 negative reviews mention this · 19% of all complaints
★★★★★ "Paywalls. Yeah this app isn't it, chief. You can't send a single like without paying a $30 monthly subscription? I don't even know if I'll get any matches, so I've gotta spend $30 to maybe find people in my area to match with? The aesthetic and the i…" - ReinVanguarde
4
"people"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Pay to do anything. Would you like to date and meet new people? Well not here. If you want to do anything you must pay. And you only can have 3 pictures. This is horrible" - John smith1236
5
"paid"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Great concept, horrible execution. I wanted to like this app. I had a horrible experience. If someone send you a gift, they can go straight to your inbox without matching. I’m really not a fan of that. This app exists to give men paid access to women without women gaining an…" - grlgerms
6
"account"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Paywalls. Yeah this app isn't it, chief. You can't send a single like without paying a $30 monthly subscription? I don't even know if I'll get any matches, so I've gotta spend $30 to maybe find people in my area to match with? The aesthetic and the i…" - ReinVanguarde
7
"literally"
6 negative reviews mention this · 11% of all complaints
★★★★★ "App doesn’t work well. The worst online app ever with bs kinda rules. It’ll freeze you and ban you for literally no reason….I got banned for no reason, it didn’t give me any warning, no reasoning. I didn’t fight with anyone, wasn’t even talking. Came online and s…" - Mayaaa0014
8
"waste"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Can’t match without subscribing. Waste of time. Cannot match without subscribing and no trial period. Not sure why anyone would trust them over well established alternatives!" - eyeonevil
📋 All 57 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
All need to pay
This apps everything need to pay from day 1
App doesn’t work well
The worst online app ever with bs kinda rules. It’ll freeze you and ban you for literally no reason….I got banned for no reason, it didn’t give me any warning, no reasoning. I didn’t fight with anyone, wasn’t even talking. Came online and saw banned. I have no idea why it even happened. Neither had I violated any rule. Stupid app.
Pay to do anything
Would you like to date and meet new people? Well not here. If you want to do anything you must pay. And you only can have 3 pictures. This is horrible
Paywalls
Yeah this app isn't it, chief. You can't send a single like without paying a $30 monthly subscription? I don't even know if I'll get any matches, so I've gotta spend $30 to maybe find people in my area to match with? The aesthetic and the idea drew me in, but I'll be deactivating my account since I don't have $30 to potentially just be throwing away.
Connecting
The app does a lousy job connecting and matching and also has no memory of connections showing the same profiles again as if they were not selected. Not sure if worthwhile when it’s a paid service.
Buggy app
Banned me for no reason and won’t let me make another account trust me I tried, and when I contacted them they said I was banned cuz I made multiple accounts….its ridiculous
botted app
everything about this app just screams “im a bot” even the replies to the reviews 🤣🤣
…years later, the same accounts pop up and never change even u block people ,close rhe app and open it again they’ll keep popping up
…years later, the same accounts pop up and never change even u block people ,close rhe app and open it again they’ll keep popping up
Unfairly banned
I was mid conversation with a guy and one of my chats got flagged as soliciting since I mentioned Venmo. I didn’t even get his name 😭
ужас
обновление с карточками просто ужас, вы специально делаете приложение еще неудобнее, чтобы повысить удержание юзеров? карточки - просто катастрофа
Dont recommend downloading
Don’t like how much it costs for no likes would not recommend
Functionally bad
Might as well stick with hinge
Can’t match without subscribing
Waste of time. Cannot match without subscribing and no trial period. Not sure why anyone would trust them over well established alternatives!
Very limited
Even with a subscription, your options are limited. Not many available profiles. What a waste.
Not accessible or open-minded
Extremely inaccessible with voiceover. Apparently the developers are not as open minded as the users.
Absolutely horrible, don’t waste your time
In order to even use this app you have to pay 30 dollars, else you’re stuck looking at all these women who wanna get down and dirty, it’s like being a pizza delivery guys you can smell it but you can’t eat it. Do not waste your time on this app.
Accident
Okay, so I finally decided to download Pure, you know, just to check it out. And I swear, I was super careful putting in all my information, like, everything was totally accurate. Except for one tiny, crucial detail: my age. Somehow, and I honestly have no idea how, I accidentally put in 14. Which, to be super clear, is absolutely not my age. I'm not really comfortable putting my actual age in a public review, but let's just say I'm definitely old enough to be using the app and not 14.
So, I did my thing, put my phone down for literally five minutes to run out and take the trash cans to the curb - you know, adulting and all that. I come back inside, pick up my phone, and what do I see? A notification that my age somehow got confirmed as 14, and because of that, I've been banned. Like, are you serious right now? I was gone for five minutes! Now I can't even try to make a new account because I'm totally blocked from the platform. It's so frustrating!
This whole thing was a complete and utter accident on my part, or maybe a weird glitch, I don't even know. But if anyone from the Pure team, especially the creators, happens to see this review, please, please, please consider unbanning my account. I'm a legitimate user, and this was just a genuine mistake. Honestly, if you could help me out, I'm pretty sure you'd get some more glowing 5-star reviews from me. Thank you so, so much for your time and hopefully your understanding.
So, I did my thing, put my phone down for literally five minutes to run out and take the trash cans to the curb - you know, adulting and all that. I come back inside, pick up my phone, and what do I see? A notification that my age somehow got confirmed as 14, and because of that, I've been banned. Like, are you serious right now? I was gone for five minutes! Now I can't even try to make a new account because I'm totally blocked from the platform. It's so frustrating!
This whole thing was a complete and utter accident on my part, or maybe a weird glitch, I don't even know. But if anyone from the Pure team, especially the creators, happens to see this review, please, please, please consider unbanning my account. I'm a legitimate user, and this was just a genuine mistake. Honestly, if you could help me out, I'm pretty sure you'd get some more glowing 5-star reviews from me. Thank you so, so much for your time and hopefully your understanding.
Subscription required
You cannot do anything on this app without the subscription, no likes, no matches, you can’t even just look at more than 10 people without you buying the subscription. Worthless unusable app
Not to my liking
The app is easy to use. I’m not liking the app simply because no one has matched with me and I paid for the subscription.
Bad.
Paywall just to like and chat with someone?
Самое плохое приложение
Самое плохое приложение
Banned
The app was great till I got banned without an explanation. I do believe I followed all the community guidelines. There is no option to appeal and you are banned for life. It’s a bit extreme..
banned without opportunity of appeal
i loved the app, until i got banned and there was no way of appealing it. kira just kept telling me that it was “double checked” and there wasnt a mistake or potential of getting my account back. then sent me to the automated message that just says “this is goodbye for now.” crazy how for the things i put in my bio, i seen men doing the same and not get banned🤔would absolutely change my review if i got my account back
completely (not) surprising that the review response is the same that i received before
completely (not) surprising that the review response is the same that i received before
Don’t waste your money
Outrageously infinitesimally small user base does not warrant the cost for m4m
Extremely dissatisfying and no recourse, Apple refuses any subscription cancellation and the company can’t help you. There should be a trial period to see if it even has your kind of people available anywhere remotely in your area.
Extremely dissatisfying and no recourse, Apple refuses any subscription cancellation and the company can’t help you. There should be a trial period to see if it even has your kind of people available anywhere remotely in your area.
banning
I literally had the app for like a day and I went to open it today and it kept telling me my account was banned, even though I did nothing and tried to create a new account
Ridiculous
Got banned for literally no reasons to the point where I can’t even use the app, all I posted was a selfie, FULLY CLOTHED with a plain background 🤦♀️
Dumbest app
This app is pointless to even download. Only way to interact with anything is to buy a subscription. Wish I would’ve known that when I downloaded it. But simply said you might as well just stick to Tinder and the other apps, at least you can interact normally on them without wasting money.
Stupid app
They make you have to subscribe to their plans to actually use their app. It’s legitimately just a money grab scheme. You’re better with Facebook dating or tinder with how they operate. Best option is Hinge cause they at least let you see your match’s for free. Pure and it’s creators, get bent
Was great before they this update
It’s asking to verify age but won’t let you into the app to do so.
Do not download
I didnt think an app could be worse than tinder, you have to pay for even more features than tinder, you cannot even post your profile without a subscription screw this app and it seems very difficult to delete your account, waste of time
Terrible support
This app is absolutely awful. They’ve billed me and not delivered the credits.
Where are the women’s
It is literally like 10 womens and after that it is no body else and have to change the distance
Stay far from this app
Ive never discovered an app so terrible at what its trying to achieve. Not a single match even with paid subscription and i get many, many matches on other free apps. It seems as tho you pay an absurd price and even if you do nothing comes from it never will use ever again in my life.
100% foolishness
There are MULTIPLE reviews stating there are tons of fake profiles and you guys are clearly in denial. Do yall even monitor the profiles or you just say you do to get us to purchase a scummy subscription. Tired of these dating apps preying on lonely men. The ad I saw on this app stating it was free, but you can’t even swipe without a subscription. Fake profiles, false advertising, and unreasonable. I genuinely hope you guys deserve to get sued for every penny
Few if anyone using this app
This app simply has no one on it.
Felt like I was scammed out of the fee and the only way you can message is you pay for “gifts.” Avoid and try something/anything else.
Felt like I was scammed out of the fee and the only way you can message is you pay for “gifts.” Avoid and try something/anything else.
Wouldn’t recommend
You have to pay to use
it’s an “ok” app
It would be a good app if i didn’t randomly get banned for “violating rules” and mind you all i did was make a new account and deleted my old one because it was acting weird so like please fix that it makes no sense and it’s so unfair to me
PAY2PLAY
U got to pay a membership just to even like a profile
REFUND
I will be refunding ALL of my previous 1-2months of purchases on this app. I do not pay or have paid for apps infestd with OF bots, and or bots in general. DO NOT INSTALL.
Banned for no reason
I got banned for doing what other people were doing too. Came across one bad apple and now all of a sudden im banned for one convo. Wth. This app was fun but bans way too easily. Now i cant even use it. What a shame. I made a great connection on there and now i cant even talk to him.
Edit: I did reach out, and all I got was an automated response. I just need a chance to talk to that one connection at least.
Edit: I did reach out, and all I got was an automated response. I just need a chance to talk to that one connection at least.
Redundant chat with trash counterparts
There was one cool feature on this app - speak with voice with random speakers in your area. They somehow managed to remove it and now the user base is also shrinking. I am getting probably 20x matches on other apps.
Banned
Its been a day since i used it but got banned for absolutely no reason. No violation of any rules. Just banned for simply existing
мусор
без подписки ничего нельзя сделать, даже лайкнуть кого-то
One word
Terrible
horrible app
if your a guy cant use without paying $30 a month. they should at least limit likes or something. dont download unless you want to waste $30 a month
Cant message without sub
So not free at all.
Makes sense why I instantly got a message, even before I uploaded photos. That’s not scammy at all..
Makes sense why I instantly got a message, even before I uploaded photos. That’s not scammy at all..
Fake notifications all day
This app sends me fake notifications all day with no way to turn them off. I turned off all the notifications except matches and messages and they still send me stupid messages all day.
Garbage app
I got banned while trying to write a bio…
Не работает
За месяц два мэтча. Слишком большая разница в количестве мужчин и женщин в приложении. Бусты работают 2 секунды и потом тебя скидывают. Анкета объективно хорошая, классные фотки, цепляющее описание, но анкета не попадала в ленту, видать. В общем, что-то странное, опыт не очень)
Great concept, horrible execution
I wanted to like this app. I had a horrible experience. If someone send you a gift, they can go straight to your inbox without matching. I’m really not a fan of that. This app exists to give men paid access to women without women gaining any benefits except for direct harassment.
Too many fake accounts
Lot of fake accounts not a single
Hook up
Hook up
+ 7 more in the clipboard copy
Sentiment summary
81%
Positive (4-5★)
3%
Neutral (3★)
16%
Negative (1-2★)