Review Insights · App Store
Puzzles & Chaos: Frozen Castle
BUILDING-BLOCKS NETWORK TECHNOLOGY CO.,LIMITED · 21,035 ratings · ★ 4.7
4.7
★★★★★
21,035 ratings
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Top complaints - extracted from 66 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
50 negative reviews mention this · 76% of all complaints
★★★★★ "Do not spend money. Customer service is a joke. An event that tracks diamond consumption glitched and did not track over 160k worth of my diamonds. In game this would be over $530 worth of diamonds I had combined saved and bought, I emailed them videos and scr…" - PumpkinLove1996
2
"play"
18 negative reviews mention this · 27% of all complaints
★★★★★ "Time gated money scam. I enjoy the game but the whole game shouldn’t be trying to find a way to play it for free. When your a game developer and you make it seem like people can earn a lot of things on your game for free but yet don’t give people the opportunity …" - Unknown anonymous 58
3
"money"
17 negative reviews mention this · 26% of all complaints
★★★★★ "Do not spend money. Customer service is a joke. An event that tracks diamond consumption glitched and did not track over 160k worth of my diamonds. In game this would be over $530 worth of diamonds I had combined saved and bought, I emailed them videos and scr…" - PumpkinLove1996
4
"people"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Time gated money scam. I enjoy the game but the whole game shouldn’t be trying to find a way to play it for free. When your a game developer and you make it seem like people can earn a lot of things on your game for free but yet don’t give people the opportunity …" - Unknown anonymous 58
5
"playing"
12 negative reviews mention this · 18% of all complaints
★★★★★ "This is a horrible game for anyone that has played it. I’m not going to be paying for anything in this game because it’s all bots that have been playing this game since I started playing it! Very sad that I have to spend money to play against a bot and I am not going to play this game anymore b…" - Where is my $5 sign up bonus
6
"players"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Unpleasant With No Payoff. I saw a review say they only want new players to be cannon fodder for pay-to-play whales and that feels very accurate. Every time you save up resources you get bombarded with attacks by much more powerful players who take all your resources…" - Dland2020
7
"spend"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Do not spend money. Customer service is a joke. An event that tracks diamond consumption glitched and did not track over 160k worth of my diamonds. In game this would be over $530 worth of diamonds I had combined saved and bought, I emailed them videos and scr…" - PumpkinLove1996
8
"been"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Do not spend money. Customer service is a joke. An event that tracks diamond consumption glitched and did not track over 160k worth of my diamonds. In game this would be over $530 worth of diamonds I had combined saved and bought, I emailed them videos and scr…" - PumpkinLove1996
9
"nothing"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Do not spend money. Customer service is a joke. An event that tracks diamond consumption glitched and did not track over 160k worth of my diamonds. In game this would be over $530 worth of diamonds I had combined saved and bought, I emailed them videos and scr…" - PumpkinLove1996
10
"games"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Nothing Like the Ads. I downloaded this after seeing one of the billions of ads you have to watch to play games these days. What was shown in the ad bears absolutely no resemblance to what the app actually. I played it for a short while an gave up because of the…" - BCsJazz
11
"into"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Time gated money scam. I enjoy the game but the whole game shouldn’t be trying to find a way to play it for free. When your a game developer and you make it seem like people can earn a lot of things on your game for free but yet don’t give people the opportunity …" - Unknown anonymous 58
12
"every"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Unpleasant With No Payoff. I saw a review say they only want new players to be cannon fodder for pay-to-play whales and that feels very accurate. Every time you save up resources you get bombarded with attacks by much more powerful players who take all your resources…" - Dland2020
📋 All 66 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Time gated money scam
I enjoy the game but the whole game shouldn’t be trying to find a way to play it for free. When your a game developer and you make it seem like people can earn a lot of things on your game for free but yet don’t give people the opportunity it will eventually frustrate them to the point where they don’t play at all. The devs don’t let you earn anything end game and it shouldn’t be like that. Specially since it’s a time gated game. Hero’s should cost no more the. 5 bucks, but carvel is 50 and they could’ve let me had him through the event but they didn’t because they designed stamina in the game to only really work maybe 5 times a day . Game is dangerously addictive please be very cautious specially if you suffer with depression like I do and your looking for some kind of escape this isn’t it. Just save your money for a game that will treat your better. There’s no reason my rng should’ve been that poor with how much money I spent into the game
Christ! Please shorter ads
Or an opt out button. FCOL.
This is a horrible game for anyone that has played it
I’m not going to be paying for anything in this game because it’s all bots that have been playing this game since I started playing it! Very sad that I have to spend money to play against a bot and I am not going to play this game anymore because it’s a waste of money and my time and I am not going to join Discord server because it is full of scammers that will cheat and hack you! I’m not very satisfied with this experience and the game itself sucks and should be removed from apple servers!
Unpleasant With No Payoff
I saw a review say they only want new players to be cannon fodder for pay-to-play whales and that feels very accurate. Every time you save up resources you get bombarded with attacks by much more powerful players who take all your resources & kill all your soldiers. But you essentially have to have soldiers to gather resources & you can’t recruit more soldiers without resources. So you get trapped into cycles of saving and hoping the big players will ignore you long enough to accomplish anything before being demolished. It becomes nothing but a tedious task list & brain drain
Scammed me
Unfortunately this game refused to pay out tap joy rewards after a certain level.
DONT BOTHER
Waste of time
Glitch
That app continues to crash and a lot of people are dealing with glitches that haven’t been fixed
STOP!
STOP WITH THE DAMN TUTORIALS JESUS. I KNOW HOW TO PLAT A FING GAME. THE MOST ANNOYING THING A GAME CAN DO IS SIT THERE AND TELL YOU EVERY GOSH DANG THING TO CLICK ON FOR 5 MINUTES STRAIGHT. NOTHING IN THIS WORKD WILL PUSH PLAYERS AWAY THAN A FING SKIPPABLE TUTORIAL JESUS CHRIST MAN.
👎
👎👎👎
Ridiculous constant stealing of resources
Enough with constant attacks from other players I have been saving for weeks and every other week it’s the same bs. People have lives besides this game and on top of this it starts at insane times because it doesn’t line up with half of the people’s times.
Yuck!
Too much story and not enough playing. Boring!
Do something about the bots!
There are so many bots reaching out to you to add them on discord. They all claim it’s a requirement to be in the alliance. Then on discord they tell you that this game is going to go bankrupt and that “everyone is playing a new game.” This is bad for your own game, start doing something about it.
BS much?
I actually had this game installed for a long time. I made some friends, became part of an alliance, and even made a name for myself in my server…. But….. Not only are the ads completely different from the actual game, but this game is a full “pay to win” game. I became a slave to the alliance and events happen at certain times so it becomes a paid obsession. Don’t get me wrong. I did make some friends along the way due to the global chat option, but ultimately it does come down to whoever pays the most gets the most. The match three games are nothing like what the ad shows and don’t even include the characters that are included in the ads. It’s a people run game that you either join an alliance and follow their rules and the more you pay the more powerful you are (and trust me there are some BIG spenders considering I spent at least a couple hundred and was no where near the top). Ads don’t have anything to do with the real game so download at your own will.
Don’t Bother
This game is no good. It is just a skin change from all the other puzzles and chaos games. They have still not done anything to fix the problem of being attacked repeatedly until all your resources are gone. They want you to join so you can be fodder for the whales to keep advancing. The big rewards they offer in other games are practically unattainable within the time limit without spending a fortune and you will probably lose all your resources to a whale and rage quit.
Worst community ever
Do not join if you value your mental health and if you wish to live a peaceful life with out getting verbally assaulted by a whole group for asking a game question. There is no mods no way to prevent it no safety no bans no restrictions no penalty what so ever or help of any kind so if you’re like me and you like to spend money and enjoy your game DO NOT DO IT . It’s not worth it . K258 for example is ruined by Luna and Swt and TDH individuals that run around terrorizing real human beings with non game related assaults i have endless screenshots of criminal activities and the game has no type of penalty or disciplinary action for these people that really need a time out . And correction of their language.
Terrible
Painful tutorial, they act like we’re dumb af. Came for war not an auto puzzle game
Women do wear clothes, you know
This game defies all logic. The male characters are all clothed in cool, looking armor, in a direct contrast to the way the women are dressed. I didn’t even get five minutes into the game and already I have two bikini clad women.
I’m astounded that these women are portrayed like this, especially since the very first area you go into is a frozen tundra. One of the women even remarks about how cold she is and I’m like,“girl if you would just buy a pair of pants!”
Low-key gross how these women are being sexualized, especially since the men get sensible clothing. Contrary to popular developer belief, us women do wear normal clothes.
I’m astounded that these women are portrayed like this, especially since the very first area you go into is a frozen tundra. One of the women even remarks about how cold she is and I’m like,“girl if you would just buy a pair of pants!”
Low-key gross how these women are being sexualized, especially since the men get sensible clothing. Contrary to popular developer belief, us women do wear normal clothes.
Constant Griefing
I’ve been playing for about a week and the grind is insane. I was finally about to have enough recourses to increase my rank when I was completely spam griefed by a pay to win alliance. Where they proceeded to attack me over 70 consecutive times within 2 hours without any form of notification from the game. I lost days worth of recourses and I’m done. Delete my account
I’m not receiving anything
I’m on level five for the castle.Never received anything from the task.
All you do is touch the screen where they want you too
Add to it that you can not make even the simplest decision to do anything. If all you want to do is poke the screen where they indicate this game is perfect for you. I’m deleting it
Tomatoes
Terrible game honestly
Racism Not Checked
Horrific racism in the chat and in the usernames themselves. Users well known for this reported several times by several people and zero actions have ever been taken. Faulty protection system and lies from the developers about those protections.
Is this game a scam?
Today, Feb, 17 2026 this game made unauthorized purchase without the users consent. Beware if you made purchases within the app. I issued a refund with apple and hopefully they accept the reclaim.
TOMATOES
No option to delete account when no account was even created. Asks for ip address, phone type and a few other unnecessary tasks that makes absolutely no sense. I just want to delete my account.
Trash game
I only started playing this game and I only continued to play this game because I was earning money on testerup. This this game started out as fun and challenging and then it got so hard that you can't progress and do anything without spending money. Not only that a lot of the players are from around the world, which is great, and it is nice that there is a Translate option. However, you have to translate for every single message. There is no way to just translate into your own language all of the time. I guess if you want to waste a bunch of your money and time you could play this game, or you could do something productive instead.
Should have to remove this from app store
0 point in playing this game. not even worth getting through the extremely extended tutorial just garbage.
Not Safe For Kids
This game is rated 13+, I would never let children play. Real life threats have been made and reported; support does absolutely nothing. Inappropriate language and interactions are reported and support wants you to block block block rather than take care of the issues. They allow obsessive stalkers to stay in the game. Those who spend to play get a special support and even they do not help.
Disappointed
This game is one of the worst games I downloaded. In my experience the games is complicated and was created to spent money. The games doesn’t let you grind to grow. You are force to join an alliance to grow but people in the alliance harass you if you play in one of the events. They threaten to kick you out of the alliance because you are not pulling your way. Events are complicated and most of the time I was lost in the game. One of the worst games. Save your time and skip this game.
Boring and nearly impossible to delete account
I’m not even sure what the point of this game is. It’s just a match-three with extra steps. The number of resources it takes to upgrade all your buildings is unreasonable. Fighting other players is the only way to get enough materials without grinding for weeks and weeks, which sucks because it means you’re making the game harder for someone else. Plus, and IDK if this is specific to the server I ended up on (no idea how to switch servers if you even can), but there was a “no aggression pact” on my server between the top 20 (25? 30? It kept changing every week) alliances and you would be kicked from your alliance for breaking it. So you couldn’t even target people who had a lot of resources, only smaller alliances and non-alliance players, which is just mean to target people who are already in a bad position in the game. When I got bored after a month because I didn’t want to bully smaller players for resources, I had to jump through a dozen chatbot hoops to delete my account. It said there was “unusual IP activity” on my account and I had to tell them WHAT DATE I REGISTERED THE GAME, in addition to the model of my phone. Who keeps track of when they register for cell phone games???? I thought I registered at the end of November, but I was wrong and it locked me out of the deletion process. I had to start the whole thing over so I could put in December instead. It’s just a real pain from start to end.
Do not download
The worst game I ever played do not waste your time or money cause that’s all they want from you and then in the end you still don’t even have enough free source to upgrade by wasting your time you will make them happy and they will never help you support it’s trash. Everything is trash about this game. I’ll play a lot of games similar to this one and this one is by far the worst.
Fake!!!
One of the worst fake ads I’ve ever seen for a game. It’s a war game & you have to spend a ton of money to have any chance. Do not buy!!!
Terrible
The start is super dumb. I hated it so bad I had to leave a review. There is no reason to play it. "Hey! Have you ever played a game? Too bad! You have to play through it just because everyone else is too stupid!"
Pop up won’t go away
I’ve been playing for a week, and while playing a level a pop up popped up that said “beginners guide.” Literally in the middle of playing a level. It won’t go away and every time I click on the “X” it just takes me to a website. It won’t go away, no matter what I do.
Nothing like the ads, waste of time, even in other games
I tried this game a while ago, because of the interesting looking gameplay in the ad video. It shows working through a map, matching 3 to access weapons, rescue allies and defeat enemies. The game was nothing like that, it is a standard base building game, resources and construction, etc. and nothing like the ads, so I deleted it. Another game I play started to spam ads for this game (a lot). It has gotten so annoying in this other game, that I re-installed P&C, FC just so I could write this warning. This game's ads are even more complex, annoying and dishonest now, showing rescuing a baby dragon and raising it, and other scenes, none of which even resemble the actual gameplay, not even close. Please don't waste your time unless you enjoy lame, standard, unimaginative, base grinding. Developers, please either let up with ad spamming in other games, or do the work and make your game resemble your ads. If you spent as much time working to improve your game as you spend creating false advertising, you might eventually have something fun, or at least honest.
Game didn’t work
Seems like a scam. Game stopped mid play multiple times
Adv. is lying about the game.
Not as advertised. Just another AD hound.
I never got my hero shards and I never was able to claim rewards for expedition
Customer service is a chatbot that just keeps answering with “thanks for your feedback”. I’m not happy playing this game anymore, since I feel cheated by the game, or developer.
Cash waster (Xmas event)
Game started out great. But as the Christmas event rolled out, the Christmas bonus went to the devs and not the players. If you wanted to get the permanent castle buff it’s 50,000 candles and the Christmas star was 20,000. to put things into perspective I spent around $50 usd and got less then 5k candles. They keep having rediculous savings as deals like packs that are generally $99 they advertise as: like regular price $3000. plus there are plenty of super ranked Russians. Not sure how they afford it but my guess is their prices are way cheaper. I would avoid this game if thinking about starting up
Way better value out there.
Way better value out there.
Downloaded just to write this review
The ad begins with a young girl in a soccer uniform bending forward showing cleavage. A voice says - keep this game a secret from your wives? Do you realize this ad is on games for children? What kind of message are you putting forth to our youth?
Money Pit
Every kingdom has a casher someone who's dumping hundreds of dollars every day in it they win naturally so if your into who has the most money gave its for you.
Zero Fun
New update lets the smallest of new players get destroyed by much bigger players no nap no nothing , what a joke . Don’t waste your time or money . There customer service is garbage too
Sad, just… sad..
I saw an advertisement for this game and I could not wait to download it and start playing! There was nothing but utter disappointment after that moment. This is without doubt one of those games where you see an awesome commercial but then the actual gameplay is nothing like what is shown. Don’t get me wrong now; dragons, knights, castle’s, scantily clad females doing magic, dragons, they’re all pretty cool, but they have nothing to do with Godzilla like the advertisement was! The add showed you playing as a smallish Godzilla going around killing, eating, and growing. Total false advertisement! And it looked like it was gunna be a fun game too. Sad, just… sad.
NSFW
There are abusive players who are very rude. The game does not allow you to delete your account.
Bad money grab
Bad game, boring “events” all focused on how much money you spend
Don’t download this.
As nothing to with the add they made for it.
False Advertising
I wish for once somebody would make the actual game in the advertisement instead of something completely different. Played for less than 5 minutes then deleted.
False Add
The game doesn’t play like the add at all
Hacking by heir employees
Beware, there are constant “backdoor” loggins by their employees. Please make sure that your financial information is secure! When reported to their operation their AI response “ Hello, dear player. We have verified that your account has been involved in sharing/trading activities, which is a violation of game rules. We apologize, but we cannot provide any assistance regarding this issue.!
stronger alliances attack weaker ones
Since I started playing a few weeks ago as a tester, each time an alliance event occurs because I dont have enough of my alliance at level 18 we are constantly targeted in these events and their is a rule on the server that the top 15 alliances are not to be attacked but it is alright to attack other alliances. Since than I have been attacked multiple times that my losing rate is almost 100 percent and I find it extremely difficult to upgrade to the next level because all of my soldiers are constantly killed and need a lot of resources to be healed. Even doing the dailies gives you an eight hour shield which is a joke because at least Star Trek Command gives a day shield for 24 hours when completing all dailies and their should be a limit on how many times you are hit in events. Even outside of events, I am constantly targeted and every resource I have is raided away from me from powerful players and am not able to level up. There is no limit to how many times a player can hit you they do so to boost their stats while degrading others. Even with events that provide you with resources, all of that is taken away from powerful players that want to raid you 24/7 and the shield they offer for doing dailies is only an 8 hour shield. Once that is up either you spend money to get shields or you have to spend hours helping your alliance to get another 8 hour shield. So this encourages no protection and allows powerful players to take advantage of the system by letting them raid you constantly.Because of this I am discouraged from playing the game as I am constantly raided so any time gathering resources is lost and I am reminded with my stats that am I am loser in the game and failed to defend my castle. After finishing testing the game, I am seriously considering deleting the game, as the game causes more frustrations due to being constantly attacked that I no longer enjoy playing it even if they offer events to get resources and new characters, which were fun for a time, but it is not worth it if you are a low level player that is constantly getting attacked getting these items doesn’t help any.
Addictive and Costly
This game isn’t made for fun, it’s made to draw in people with impulse control and throw ads in the faces every 5 minutes asking them to spend money. This game is a joke and ultimately cost me my marriage when my spouse became addicted.
+ 16 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
3%
Neutral (3★)
2%
Negative (1-2★)